Anna W. was kind and quickly responsive. She took care to answer my questions and provided valuable information. I really appreciate her kindness and her ability to provide solutions for me. read more

Is there anyone else that has felt retaliated against by Crest Management Staff. I filed a complaint on Jan 6, 2026 regarding my HOA representative, and i received a fix it notice from Crest Mgmt. that was created on 2/9/2026. I have lived here for about 18 months with no issues or notices. I looked at the area in question and do not see the issue. There's nothing on my external property that wasn't here when we bought the house Sept 2024. I spoke to the previous owners and they are puzzled as to this. I left voicemails for Mr Higgins and Emily, with the following request: 1. Come show me what the issue is 2. Show me what i violated in the CCR's 3. Clarify how this is not retaliation for my complaint. Thank you Emily for calling me back and answering my first 2 questions. Hopefully your ceo or president will answer my last question.Thank you again for your kindness read more

It's a shame that 0 stars can't be an option. This organization is unresponsive, irresponsible, inconsiderate, incompetent, and generally a joke as far as property management goes. Multiple years now passes to enter into subdivision amenities have not been delivered so no pool access or anything else. This is done even after the dues have been paid on time and in full. Phone system is basically a waste of money, no one ever answers not even the receptionist, and definitely not the assigned property manager, nor does anyone ever return phone calls. Based on other reviews this organization retaliates against negative reviews, but the truth is the truth. This organization is one that can definitely be classified as a necessary evil, take your money and provide 0 customer service. read more

Dahlia was so helpful and patient. She immediately helped me figure out this new system and ensured I had all the information needed before I left. She represent Crest Management so well. They are very lucky to have her as part of their team, the same way we are lucky to have her for support! Thank you Dahlia read more

Anna W is an amazing manager. She helped me so much and was always quick to respond and assist. Her professionalism, kindness, and dedication really stood out. Thank you, Anna, for making everything so much easier! read more

Aquilia and the crest management team are a pleasure to work with. Hard working, and great response time on emails. Always has a smile when in person, and very positive. I would highly recommend them. read more

HOA Fees End of August, I discovered a misstep concerning my HOA auto payments. I was instructed to contact Jacob N. - accounting assistant. Jacob was very quick to reply to my email and did a thorough job of investigating my account to find a solution for the matter. I greatly appreciated the effort. read more

I am incredibly thankful for the help that Dylann provided. I was faced with a challenging situation and they made it so much better.

There is only one person worth talking to at Crest. the rest of the business is complete waste. They literally do nothing. they manage nothing. it's all in the power of HOA. who is an extremely unprofessional person. read more

They ve given me deed restrictions from 1993, policies that belong to an entirely different management company and acted as if they were current. When you ask for real answers, you're met with confusion, delays, or documents from over a decade ago that doesn't match Texas law. Even worse, they've added charges to my account that feel completely fraudulent, fees tied to violations where they themselves gave me extra time. How does that make sense? It feels like they make up the rules as they go and hope homeowners won't push back. Crest should be protecting homeowners, not misleading them or padding accounts with bogus fees. This company needs a serious overhaul. read more

We've lived in Thornwood a few years and I have to say this management company leaves a lot to be desired. They do a fair job with the pool but as far as neighborhood upkeep goes the bar has been set fairly low. - Matt Ellison read more

I wanted to commend Jacob N. on the service I requested. I was very nervous about how late I was on my HOA fees because of unforeseen medical bills for my elderly folks and when my wife lost her job 2 years ago for medical reasons as well, but Jacob put my mind at ease and helped me with a payment plan that was very manageable. I believe it adds value to the company/organization when the staff is mindful, helpful and knowledgeable. We all need high quality representatives in our organizations and Jacob N. is one of those people. Thanks again to Jacob N. for all your help and to Crest Management for their patience in this matter. read more

I had a lost payment in the form of a check mailed to Crest Management. This triggered a series of time-consuming searches. While Crest waited, they listened, not just with their intellect but with their human hearts. I needed that right now with so much extra expenses at the beginning of the year. THANKS so much for real quality work. "Team Work is a Dream come true Work". May God Bless you and keep you all Safe!" Thank you so Much! read more

I want thank TammyMc, and Jon with Crest Management for their speedy response on helping me get my concerns resolved asap. I appreciate both your outstanding customer service. Tammy has always been helpful anytime I received out to her the last 4 years. read more

We have the best on site manager for Coles Crossing. Andrea is eager to help and is a very friendly face when you walk into the office. She tries her hardest to keep our community on track, whether it is for events or general maintenance. We are very lucky to have her. read more

I know the HOA gets a bad rap. Even I would cringe when receiving one of their letters stating that my weeds had gotten out of hand. But the fact of the matter is that I have chosen to live here so, in some way, I have agreed to play by the rules. And to my delightful surprise, the folks at Crest Management Company are helping with that. They, in particular Zachary (Account Assistant) and Ronald (Community Assistant Manager) have been very cooperative, professional and responsive. For example, I needed some documentation of proof of having paid HOA maintenance fees. I received it next day. Despite the negative comments I come across (on Nextdoor, etc.) my experience with the HOA has been positive. They have a job to do and lucky for our community, Crest has some good people on their team helping give the HOA a new name. read more

Maile DH always responds promptly to my messages and she is kind with every single interaction that I've had with her.

Mai Le was very and kind helpful getting my pool tags ready for summer time at (Kelliwood)

Tammy Mc has been very helpful to us and assisted us in making our EMR much easier and understandable. She's very good and kind in doing her job. Yes, HOA can be a pain when we have to do improvements that we don't have time for but we have to remember that it helps to keep our community looking good and our property values up. read more

Denise, at Greenwood Forest HOA is a great help. She always responds timely to my requests.

My service request, and the help I needed with the online process for exterior modification went so smoothly today. Kerry assisted me patiently and efficiently. There is always stress involved with permit approval, but I greatly appreciated her patience and professionalism. read more

Kendall did an awesome and patient job guiding me through the approval process. I couldn't have done it without her.

Great experience with Crest Management. Aleisha M. went above and beyond to help expedite our ARC approval and kept us informed the whole way. Excellent service! read more

Kerry at the Quail Valley HOA is awesome! She cares about the homeowners, is very helpful and does it all with a smile on her face!

I live in Greenwood Forrest and have worked with Denise (Crest Management) before we moved to Houston from California and all I can say is amazing things about her! Denise, you've been so accommodating and welcoming! Quality service goes a long way nowadays and Denise, you delivered just that! read more

Do not let this company into your HOA! I called the owner Bill Higgins and he assured me that they would run our Annual Meeting according to usual procedure and in the open meeting. When we arrived, Crest had set up a private area and employees were very rude when we questioned it. They locked the gate and conducted part of the open meeting in private. This company is hostile to homeowners, does a very poor job managing our community, and does not follow community guidelines or laws. The community manager Pam is rude and unresponsive to homeowners. Very unethical company that have caused a decline in our community esthetics and service. Stay away. read more

Jacob N. was very responsive in answering my questions. Very helpful as I needed a reply asap.

Thornwood Poor access to CM contacts...no one responds; communication leaves the impression that CM could care less about its management responsibilities for which it's paid for; and inaccurate and non-reviewed financial information casts doubt on its abilities. read more

$1826.95 in fines that I was not aware off. Today I received a bill from crest management and I have been given 50 days to pay for it and if I dont pay for it other charges may apply. So I went around my neightboor questioning my neightboor how were they been treated by Crest Management and every single person is upset at the abuse and harassment received by fines. Some have sold their house to scape the harassment. In the letter they sent me it says that if I dont pay I will be blocked from using amenities. I have attached photos of the amenities that have been closed ever since I move here in 2015. Crest management is an HOA who only takes in and uses their skimmed laws to rob people of their money and joy. Truly and HOA from hell $1826.95 says is true. read more

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Emily L. really came through for me in a pinch and this is not the first time! I really appreciate Emily's dedication to customer service and her positive attitude. Thank you, Emily and thank you, Crest!! read more

Denise has always been extremely helpful and prompt to answer any questions I have had.

Every year, our HOA dues increase, yet the property owners do NOT see the benefits. Now we have to pay for pool tags that should be included in our fees. And if you're hopeful that they will enforce their own rules-well, think again. For over a year I have been asking them to address a neighbor who rarely puts their trash can away. It literally sits on their front lawn all week and it has not been addressed. What a sad little management company. read more

I had the pleasure of working with Anna W. , the assistant community manager, regarding an exterior modification request - and she was absolutely amazing. From the very beginning, Anna was professional, responsive, and incredibly knowledgeable. She took the time to explain the process clearly, answered all my question with patience, and eased my mind every step of the way. It's not often you come across someone so attentive and genuinely committed to helping residents. Thank you Anna W. with Crest Management! read more

My family is new to GWF and I met with Denise today to obtain my access card for ammenities to the neighborhood. She was kind, welcoming, and shared her knowledge of the community with me. Thank you Denise! read more

I have never had a problem with Crest Management, When I received a notice of violation, I simply explained it was only a repair, and the notice was promptly removed. Also, they have always responded to any questions that I have had in the past. The fees have gone up a bit, but not as bad as some HOA's. read more

Adding to the multiple one star reviews given to this incompetent and useless "property management company." Company chooses to apply rules and covenants to some and turn a blind eye to others. Absolutely one of the worst organizations I have ever had to experience. The whole idea of having an HOA or property manager to tell you where you can or can't park your vehicle is ridiculous. Crest sent violations for a "commercial vehicle" parked in the neighborhood. Then came back later and said the vehicle can be parked in the neighborhood as long as the camper was removed. The camper exceeded the 6'6" rule in Southwyck covenants. I pointed out to them that the covenants were written in 1985 and most full size trucks are now made stock taller than 6'6". They dismissed this fact because in order to enforce this rule would cause a real issue. All of the employees, Kelley, Jill and Bill all have crappy attitudes forget who they work for. Attached are photos where they sent violations for parking a "company vehicle" in the neighborhood, also attached are pictures of company vehicles parked in the neighborhood. Proof that these thugs selectively enforce and pass on lawyer fees. They use a low level company called Sears and Bennet to pass on high priced lawyer fees that are template copy and paste Letters then charge $300 a letter. Absolute trash people. read more

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Horrible HOA. I have been trying to get someone on the phone to make a payment for the last 2 days. I am more than happy to pay online but they require certain payments be made in person or via phone. Even though I have left several voicemails and sent emails, they will charge late fees and say it's the customer's fault. I don't mind an HOA but can we at least have one that employs people with common sense and work ethic? This HOA is the epitome of unprofessionalism and I'm not sure how they are still operating. read more

I had the pleasure of working with Anum from our Homeowners Association, and I couldn't be more impressed with her professionalism and attentiveness. read more

Shannon at Crest Management is unprofessional and inconsiderate of children being injured on the playground in the Grand Oaks Community. I have reached out to her and Starla regarding safety concerns of the children's playground. She first said that funds were limited, then she said that she would have a contractor come out. In July was when I first contacted her about the unsafe unleveled pallets to which my daughter fell and hurt her knee on the playground area this past Sunday 08/18. I emailed them Sunday and had to send 2 more emails for them to respond with such a rude reply as Shannon sent to me. ( See pics) To this day she is still waiting for a contractor to come out and check. I contacted her early July. Please see attached emails from her in response to my child's injury. The playground is not safe for no children, the pallet's are warped really bad, swings are unleveled and squeaking and hand rail is missing to help the children access the stairs to the playground equipment. Thank God my child didn't crack her skull on the faulty tiles that she has not fixed yet. If I could give them no stars I would. They should be ashamed of themselves. Hopefully they don't have kids to ever Hopefully they don't have kids to ever get injured because of HOA neglect to keep kids play area safe as required by state regulations. Press and hold to react read more

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I went into the clubhouse today to pick up a key card for access to the pool and tennis court. Denise helped me out. She was so kind. She talked to me about the neighbor and even gave recommendations for some work I need done on the property. Denise also showed me around the clubhouse and gave directions on getting to the correct parking lot. I really appreciate the time she spent with me. As someone new to the neighborhood, it was a nice welcome. read more