Crest Management Company is great. They keep up with the common areas and consistency of the…read moreneighboorhood and any issues that comes out. But what makes this company amazing is their employees. Kudos to Delaney who responds very quickly and handle any situation with care and customer satisfaction. Thank you for keeping the place clean, well maintained and safe. Khalid.

Is there anyone else that has felt retaliated against by Crest Management Staff…read more I filed a complaint on Jan 6, 2026 regarding my HOA representative, and i received a fix it notice from Crest Mgmt. that was created on 2/9/2026. I have lived here for about 18 months with no issues or notices. I looked at the area in question and do not see the issue. There's nothing on my external property that wasn't here when we bought the house Sept 2024. I spoke to the previous owners and they are puzzled as to this. I left voicemails for Mr Higgins and Emily, with the following request: 1. Come show me what the issue is 2. Show me what i violated in the CCR's 3. Clarify how this is not retaliation for my complaint. Thank you Emily for calling me back and answering my first 2 questions. Hopefully your ceo or president will answer my last question.Thank you again for your kindness

Zina & Tara are an awesome Management company & helped our homeowners board go from on the verge of…read morebankruptcy to having $70,000.00 in a year! Our homeowners that were behind in their dues were personally contacted in a gracious way & worked out payment plans that caught a lot of the homeowners up without having to go through a lawyer to collect funds. We got our properties getting new roofs & helping repair things that had been neglected for quite while! I haven't ever worked with a group who were as dedicated in making sure EVERYTHING & EVERYONE being taking care of! Thank you Zina & Tara for your passion you show with each & every homeowner! KJ

I usually do not write reviews however this company has been awful to work with. Our neighborhood…read morechanged HOA management companies and I was doing recurring monthly payments through my bank to Houston HOA Management. I was not aware of the change in HOA companies (the new HOA was given the wrong email address for me). I had 2 months of payments that went through until I was notified by a letter in the mail from the new HOA company stating that I was behind on payments. I reached out to Houston HOA Management and have been trying to get this resolved but they are either not available when I call or do not respond to emails. On one occasion, I called to talk to Florence since I had been emailing back and forth with her and never heard back. While I was on hold waiting to speak with her, she sent me an email instead and would not talk to me on the phone. I was sent my statements which showed that I had a late fee since the HOA monthly dues increased. I had forgotten about this after the holidays since they sent the letter in December and dues increased in February. It would have been nice to send a letter or email reminding me instead of giving me a late fee without letting me know. I have called each day to get everything resolved so that I can get caught up on my outstanding balance with the new HOA management and no one will talk to me. I wanted to verify that the check was sent to the new HOA management company since they said they still haven't received it and to also discuss the late fee. It doesn't seem like a hard request but now I received another EMAIL saying that they are no longer my HOA company and that I need to discuss this with the new management company. My issues/ questions are with Houston HOA Management- not the new HOA company. I tried calling Houston HOA Management after I received that email and once again, no one was available to talk to me. I do not recommend this company and will be reporting them to the BBB.

The neighborhood itself is far from major roads and thus low crime and looks great from a distance…read more But look closer and you will see a board president who rates his own office staff as 5/5 on the Memorial Parkway Community Association Facebook page, another board member who runs the swimming team not allowing residents to use the pool during most of May, a tilted merry go round and squeaky swings at the brand new Cimarron recreation center playground, an $80,000 yearly street light budget and no plan to upgrade street lights to LED to kill that cost, and more. Worse, the board refuses to let residents vote on the HOA budget and loves sending violation notices such as "dirt on siding" on almost perfectly clean second floor roof siding that requires a $200+ pressure washing job to fix. There are also senior residents told to either move work/business trailers from their own driveways to public store parking lots because they look "like eyesores" and the current president as of this review regularly mocks residents saying they called the office to resolve issues as lazy and liars. As noted in another review, they also try and blame residents for debris on the street and other areas the residents do not even own. I would absolutely not recommend this neighborhood until it changes leadership.

The office staff is very helpful, and professional…read more I love spending time at the pool! They are beautiful, and clean. Its a great place to spend time with my family and kick back, relax while soaking up the sun.

Once again I received superb service from the Deerbrook HOA. I submitted a approval request for new…read morefencing with TOP & BOTTOM boarders. I wanted to make sure I'm following protocol. Emailed Mr. Tyrone Pringle and he provided me the instructions to follow. He is very responsive to my emails. I appreciate the quick response and the response letter via email. Mr. Pringle you have great customer service skills and you ROCK! Keep doing YOU!

I pay Spectrum $500 a year to be bullied, ignored and treated like I don't matter. It feels like a…read morescam.I am a homeowner in a community managed by Spectrum Association Management. Over the past several weeks I have received two violation notices alleging that a vehicle on my property has a flat tire. The vehicle does not have a flat tire. The photographs that Spectrum itself submitted as evidence clearly show the vehicle sitting level with all tires fully inflated, and I have additional photographs of my own confirming the same. The vehicle is currently registered, operational, and parked on my own driveway. They do not take calls nor do they return calls. Their emails are perfunctory with little to no explanation or justification. Now I have to take time out of a busy work day to attend an appeal for a violation that never existed in the first place.

Our new condo community. This place is amazing. Incredible neighbors and very quiet and pet…read morefriendly. We love our condo and everything about this place.

I bought my townhome back in September after the hurricane. It was updated move in ready. I love my…read morehome. I bought it because of that since I was effected by the hurricane and had no where to go. I do feel like the community center is old like 80s old and half the kitchen stuff doesn't work. Would like to see it improved because the space is great just needs to be updated. The pool needs a good power wash and paint job along with some new patio furniture would make the space so nice be. You can tell they haven't power washed it in a long time. I dont like we dont have gates to at the entrance everyone and their grandma has access to this property which is scary because people have been robbed by gun point.. its 2018 and they dont offer recycling anymore because they said not enough people recycle and it cost to much that excuse is ridiculous with what we pay in HOA. You get 2 guest for the pool which is a joke because people take their wholeee family. The landscaping is nice it's well maintained for sure. Tennis court needs to be repainted. Will post pics later. Do your research before buying here. Theres a lot of renters so people come and go. The Hoa is high. Love being so close to everything. Autumn chase can make a few improvements here and there but it's a very quiet neighborhood

Recently visited this Clubhouse for a friend's wedding!…read more The clubhouse and setting itself is absolutely beautiful. The outdoors portion is unique and peaceful, even though the backdrop are just trees with neighborhood houses peaking through them. With a slight drizzle and cool breeze, it simply just set the right mood. Especially when it's during a late Houston Spring/ early summer. The temperature was just perfect! The indoors area had a backwoods country, wood cabin type of feel to it. It was very homey! For a small, intimate wedding... this place was ideal! I was able to share a momentous and very special part of my friend's life here. I give Aliana Clubhouse 4 stars!

This was my first time visiting the club house and I was quite impressed by what they have to…read moreoffer. There is a nice size gym opened 24/7. The outdoor pools has some slides and new chairs but the hours are limited which is a major bummer. The ladies that work at the front desk are friendly and helpful. Theres plenty of walking trails and lakes in the area to enjoy. One of my biggest complaint is that there is only one tennis court and no basketball court.

Sheryle Campbell was a delight to work with when selling my mother's home in Houston. Her extensive…read moreunderstanding of the market and keen attention to detail greatly exceeded my expectations. I couldn't be happier with the outcome and appreciated how she went beyond what is expected of a realtor. I live in Austin, and she helps oversee many unforeseen issues. She got it done!

I'd like to share our experience with the property management company responsible for the home we…read morerecently moved into. We were excited to find a new home to lease through our realtor and paid over $500 for early move-in before the 1st of the month. Unfortunately, our experience on move-in day was far from smooth. Upon arriving with the movers, I conducted a walkthrough and noticed several issues that prompted us to delay the move, especially considering my current health concerns. Here were the initial issues we encountered: * The air filters had not been replaced and were visibly dirty. * A large wooden desk was left behind in the master bedroom closet. * The home was not thoroughly cleaned: baseboards were dusty, the pantry and microwave were not wiped down as there was food in the microwave, cabinets and countertops were still dirty, and the refrigerator had visible mold. * The secondary bathroom toilet and tub was unclean. * Multiple light bulbs were out throughout the home. * Trash and construction debris were left inside and in the backyard. * The carpets were extremely dirty despite being listed as "cleaned by previous tenants." We ended up paying out of pocket for a proper cleaning. Additionally, the tile and wood floors were gritty. The items above are all very reasonable expectations to be resolved before new tenants move in. I reached out to the property manager, who assured us the issues would be addressed. However, upon re-entering the property, we found that most items had not been resolved. Rather than going back and forth, we decided to handle the cleaning too ourselves by hiring out, despite having communicated our concerns multiple times. From what I understand, the management company relies on the prior tenants to pay professional cleaners to clean the home and simply requires a receipt for proof--yet no follow-up inspection seemed to be done. We were also told that cleaners were sent back out to address the concerns, but it was evident that this was not done. We dropped off our refrigerator and freezer food items the day before our delayed move-in date to make the transition easier. By the time we returned the next day, everything had spoiled/ruined due to the refrigerator not cooling properly. While a work order was placed, the loss of food and the cost of a delayed move added to our frustrations. This did not seem to be very important to the property management company as a refrigerator repairman did not come out until 4 days later to tend to the repair. We requested a refund or credit of our early move in payment for the inconvenience of the delayed move in and lost of all our food in the refrigerator/freezer but have yet to receive a response or resolution as of date. Additionally, the request was not even acknowledged by the property manager as of date since Friday last week. The overall communication regarding matters since the lease was signed has been untimely and somewhat lacking. No one ever answers the office phone or return calls since we've been tenants. Timely responses are an essential part of effective communication, and this is an area that could use improvement. There were also concerns during the initial home tour, where the showing agent appeared unprofessional in communication with our realtor. While I'm not aware of all the details, the tone of the conversation with our agent was very unpleasant and unprofessional which we should have taken as a red flag and went a different direction. While the move-in process was stressful, we do like the home itself. I'll share more updates each quarter throughout our stay and hoping for a more positive experience with the property management company servicing the property. Feel free to reply with any questions and I'll be happy to share more. Update as of 6/11/2025 I wanted to provide an update regarding our request for reimbursement of the early move-in fee. Unfortunately, the property management company cited a clause in their lease agreement that essentially protects them from liability, even in cases where their obligations were not properly fulfilled timely. Additionally, they convinced themselves they took care of things within 48 hours of notice, however, when we went to check on things two days prior to our delayed move in date the repair men pulled up after us on this same day. I have a strong preference for honesty and transparency, which was not shown in this case. To provide context, we were forced to delay our move and had to reschedule for the next available date with our moving company, which was the following Friday. We understand that, technically, we did not take legal possession of the property, which the management company used as the basis for denying the reimbursement. As property investors ourselves, we would never treat a prospective tenant in this manner and hope this feedback is helpful for others working with this company. Just beware.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.