Once again I received superb service from the Deerbrook HOA. I submitted a approval request for new fencing with TOP & BOTTOM boarders. I wanted to make sure I'm following protocol. Emailed Mr. Tyrone Pringle and he provided me the instructions to follow. He is very responsive to my emails. I appreciate the quick response and the response letter via email. Mr. Pringle you have great customer service skills and you ROCK! Keep doing YOU! read more

I pay Spectrum $500 a year to be bullied, ignored and treated like I don't matter. It feels like a scam.I am a homeowner in a community managed by Spectrum Association Management. Over the past several weeks I have received two violation notices alleging that a vehicle on my property has a flat tire. The vehicle does not have a flat tire. The photographs that Spectrum itself submitted as evidence clearly show the vehicle sitting level with all tires fully inflated, and I have additional photographs of my own confirming the same. The vehicle is currently registered, operational, and parked on my own driveway. They do not take calls nor do they return calls. Their emails are perfunctory with little to no explanation or justification. Now I have to take time out of a busy work day to attend an appeal for a violation that never existed in the first place. read more

Update!!!! 10 days later I received 2 cards in the mail! Neither of them work!! On the phone with them and now they're telling me I got the wrong cards! Maam, I didn't send them to myself! read more

Spectrum Association Management - At least they have each other. - Property Management Near Me - Houston, Texas

We placed acc request and it was handled well thank you for making the process easy the website process was self explanatory and made it get approved smoothly read more

20 working day after request was made a have not received a work back about work wanted completed. I know this is a small sub. but it word be nice if commacation were better. And still don't know if request has been given. read more

In early September 2024, my homeowners insurance company (Nationwide) came out to do annual inspection of my home for hazards etc. before renewing my insurance for the year. They noted a hazard, a COMMUNITY tree (which has been like this for years and my husband who is now deceased had been cutting since the association never will) was touching my roof and as a result it needed to be removed by 12/28/24 or they would not insure me. Insurance is a requirement. And I should not have that requirement revoked because Spectrum who manages our community is incapable of caring for their foliage (but if the homeowners don't, they are very quick to send you a violation). They took a picture and attached it to their hazard notice. Sept 13 I reached out to Spectrum letting them know. A woman by the name of Lindsay Jones who works for the company took on the case and began correspondence with me. She stated she would let my Community Manager, Patty Zagorski, know. I got not response from Lindsay or Patty. On 9/23/24 I reached back out, Lindsay said she would contact Patty. I had a phone conversation with Lindsay who asked to see the picture, she confirmed that this was in fact a community tree an they needed to take care of it. But, again, no response. On 10/17/24 I contacted Lindsay AGAIN and she completely ignored me. Today, 11/1/24 I contacted Spectrum again. Letting them know, my timeframe is now dwindling. And I am NOT GOING TO PAY FOR THEIR TREE TO BE CUT. This is their tree. An employee even confirmed. And of course, promises that Patty will contact me....this is just unacceptable at this point and they are not taking responsibility and will not want to cut their tree. This EXACT tree threw large limbs into my yard during Hurricane Beryl...I am so sick and tired of this at this point. Why do we pay associate dues? $750 a year for what? read more

I have requested them to take action or fix the uneven slab in the walkways but nothing has done. The area where the mailbox located is always flooded when it rains because of the uneven slabs read more

Spectrum Association Management - Property Management Near Me - Houston, Texas

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Received random late fees due to their system's failure to update auto-pay. I've had auto-pay set up in their system to avoid worrying about making payments manually each month. However, this is definitely not the case. When they increased their fees, it wasn't until several months later that I received a bill for the admin fees and delinquent fees in the mail. This level of mismanagement is unacceptable, and their lack of communication only adds to the frustration read more

As an HOA Board member I can share that our experience with Spectrum has been seriously lacking and poor. Residents are frustrated that they don't return calls or emails. They don't pick up or follow through on deed violations very well and their drivebys are very poorly conducted. Many residents are having to take common area repairs upon themselves and their own finances because Spectrum is dropping the ball and not doing their job. They've supplied us with an out of town manager that obviously can't manage our property from afar. Very unprofessional and not what we signed up for. I highly DO NOT recommend this company as they have gone down hill. If you're a Board Member looking for a management company feel free to reach out for more details. read more

This company is full of BULLIES. I have no violations, no late HOA dues, yet due to their error, they keep charging me a $20 late fee on top of what started as a bogus $20 late fee! Now they say I owe $180 and REFUSE to acknowledge their mistake and continue to charge my account unless I pay all these bogus lates fees, WHEN NOTHING IS LATE AND MY DUES HAVE BEEN PAID ON TIME. They are very unprofessional, incompetent, and will screw up everything they touch. Don't let them in your community. BEWARE read more

I've been charged multiple times for other neighbors stuff and they just keep making it difficult.

Spectrum is the company our Summerfield neighborhood uses in San Antonio. They are unresponsive and unprofessional when they do respond. It takes 3 or more email exchanges to get questions even partially answered. It's like they can't be bothered to even read the inquiry completely. They clearly aren't interested in customer service after gaining the account. read more

I submitted an application for a replacement roof. The turn around time was awesome! Their response was excellent!

i rate this pos company at a minus 4* call all three company phone numbers. waited over an hr and pickup or call back. email is even worst!! i am reporting this wanna be hoa to the bbb!!!! this company should be operating in a third world country. the news channels is next!! read more

Please save yourself a HUGE headache and hire a different property management company. They have a high turnover rate in our experience and our first two community managers quit right after they got up to speed on our neighborhood so we have had to train 3 managers and just got assigned a 4th, with absolutely ZERO residential HOA experience. And they timed the transition to happen immediately after our contract automatically renewed so we are stuck paying them THOUSANDS of dollars to end our contract or suffer through yet another community manager who has no experience. If you are still considering it, post online, ask for real reviews from residents who have to deal with them. You can never get anyone to answer the phone, you get shuffled from uninformed call center rep to uniformed call center rep. Our residents can never get anyone to help them or they get sent down so many rabbit holes they give up. The amount of mistakes and things that have fallen through the cracks with Spectrum are unbelievable. Don't do it. read more

Michelle Villegas is our property manager for our neighborhood. She is great! She's gone above and beyond when we need assistance, and she's readily available when we need to speak with her. She attends our HOA meetings and fills us in on any updates within the community. We are first time homebuyers, and we've been in our home for three years now. She's helped us along the way when we need clarification on rules, etc. Keep up the great work, Michelle!!! read more

Spectrum is by far the worst management company here in Katy. They are incompetent and was not able to change mailing address for 2 years. The only thing they are fairly efficient at doing is accepting your money. We had dealt with many other management services/companies and all others knows how to get things done and know the importance of keeping their records up to date, sad to say, not spectrum. read more

This company's fees, if you have to pay your asso. dues monthly, are HORRENDOUS! I don't know how they get away with it . Example: let's say you had financial troubles one year and couldn't pay your asso. dues on time (they are $450 normally - which I think is horrible anyway), you ask them to let you pay like $50 a month for 9 months. The late fee and administrative fees increase the amt. due each month to almost $75! Multiply that by 9 months and you will end up paying almost 50% more for this pay-out plan. That isn't very customer-friendly and shows absolutely no consideration for financial hard times. Many people in the Houson area have already suffered major losses due to the storm damage. Maybe one day the people who set these policies in place will have $ problems too and get to feel the lack of concern. read more

They are the absolute worst management company I have ever dealt with. Totally incompetent and unable to solve even the smallest of problems. I hate that our HOA pays them so much money every year for basically nothing. read more

I've dealt with many different HOA management companies over the years and in my opinion, Spectrum is probably the worst that I've seen. You pay them a transfer fee to update ownership and proper mailing details when you purchase a home. Unfortunately, when they neglect to update their records and fail to communicate with you for almost two years, you never receive any billing or other correspondence. When they finally realize their error, they send you a bill with the original HOA assessment (fine - happy to pay it) and tack on a bunch of administrative fees and interest charges which are a result of their mistake (the fees are more than the original assessment). When you reach out to them to point out their error and straighten out the situation, they just hand it over to a law firm which is basically non-responsive (despite sending them all of the clear-cut supporting documentation of the situation). They refuse to review the facts of the situation or discuss the matter because they know that most people will just pay the extortion rather than go through the hassle and cost of pursuing the legal battle. I originally thought this situation was an honest mistake on their part which would be easily rectifiable ..... Unfortunately, their handling of the situation has been anything but honest or understandable. In my opinion, this is the most unethical firm that I've had to deal with in many years. read more

This is by far the worst mgmt.company I have ever worked with. They manage two of my rental homes. Getting a human on the phone takes thirty minutes, they don't return phone calls and have all around horrible customer service. If you are thinking of doing business with them...don't. read more

I have become a new member of the board of our subdivision and Michelle Villegas, our Community Manager has been so helpful in transitioning us into our positions. She is smart, helpful, dependable and genuinely care about the new board making a difference in our neighborhood. I don't know what we would do without her! Karen P. read more

HOA's run away from this company unless you want the Junior Varsity property manager and have to micro manage everything.

Horrible customer service, complain and threaten homeowners concerning every little thing, phone calls to them are useless

Absolutely useless "management" organization. If you are an HOA, avoid Spectrum at all cost!

Michelle has taken over our neighborhood at Windsong and it's been amazing! Michelle such a problem solver she would do the research to give you the correct answer. She's extremely friendly I'm so happy she is working with us! read more

This is a scam, which has somehow become institutionalized. They are quick to fine you for one of their invented violations but they don't seem to have anything in place to stop the continued fines accruing long after the issue is resolved. It is a great shame that organizations like this are allowed to operate, it goes directly against American values. You are forced to pay for something which in many cases provides no benefit and serves only to provide a needless stress to your life. Many things that they claim to provide can and should be available on the free market (if the latter were allowed to happen this inept company could not compete). The reasons that they use to justify their existence are simply not realistic. read more

This is really the worst mgmt.company .Very horrible customer service! Why do we waste so many money on this company?!

Had to contact Spectrum Association Mgmt regarding a HOA matter. I had the pleasure of speaking with Brenda. Very pleasant and helpful in answering my questions. Excellent customer service today! Glenn read more

Michelle at Spectrum has tuned our neighborhood around! She is competent, professional, and works so well with our board as well as the residents. Answers calls and attends to issues with utmost courtesy and speed. She comes to our HOA meetings and is truly concerned with our neighborhood and our residents. Two Thumbs up!! read more

This is a scam company setup to impose fines on homeowners for "violations" that are complete lies. They continue to fine homeowners even if the supposed violation has long been repaired, or even if there is no violation to begin with. Horrible company -- provides their phone number 832-772-1100 but will not take or return calls. A homeowner is forced to pay fines for supposed violations that do not exist. read more

Very unprofessional management company. Impose bogus fines and say they are going to take care of our issues and they never get taken care of. Would never be associated with them if we had the choice. read more

We purchased a home in Vineyard Medows community July of 2015. Since the day we visited their office, their was a lack of customer services and the staff was just rude. We filled the request to get a pool card, which at the time they said the gate was under maintanance, so they said they will mail us a temporary card. So we waited two weeks, called again and filled out the form once more to get a laminated paper that they could have given us at their office as a temporary entrance pass. Needless to say to this day, they never follow up to update us if they gate was ever fixed. So as soon as the pool open I reached out to them again, and their incompetent employees had me fill out the same form for the 10th time and they mail me a card that was not even programed! When I called them they said, they will escalete the issue to the manager and I will get a call back. Its going on the 2nd week and I haven't heard back. Their stupid automated email they are sending about how they are working swiftly to fix the problem are just a joke because I see people coming in and out using their card with no problem. At this point I am ready to send a complaint to the BBB and even suggest on our next meeting to switch from this association. read more