Kudos to property manager Brittany for taking steps to completely resolve my washer problem. Thank you to Breanna for the call yesterday. I still have concerns about the direction of this property in general, however, I'm pleased that this issue in particular was handled successfully. Thanks again! read more

AOG Living - New Washer Delivered! - Property Management Near Me - Houston, Texas

If I could leave zero stars, I would. I am currently leasing at Territory on 2920 apartments in Spring, TX. Imagine my surprise last Thursday when I attempted to go to work and saw my car sitting on bricks. Myself and another resident had all four of our tires stolen and were never made aware by the leasing office. I thought that having a gate that you need an app to access, having private security, two constables living on site and surveillance cameras were supposed to make the community safe, but I guess not. I am a veteran with PTSD, which has been severely aggravated by this entire ordeal. Leasing has been the opposite of helpful, implying that I should be responsible for both lease termination fees and replacing my tires when the tire cost is double the lease termination fee and they were stolen on property that Territory had a duty to protect. I would never recommend leasing from them. After speaking to leasing on Monday, I found out that our walk-up gates are left unsecured 24/7. I wouldn't be surprised if something like this happens again sometime soon here. Just don't expect any assistance from leasing. PS. Still don't know my if car still runs since you can't tow a tireless car to a shop... read more

AOG Living - My car, post stolen tires. - Property Management Near Me - Houston, Texas

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I've lived on one of their Denver properties for almost 7 years and I am still waiting for repairs from the previous tenant. The office staff ignores maintenance emergency calls if they even acknowledge you. Avoid their properties at all costs. You'll be glad you did. Not even contacting Gabe Delion at the Denver corporate office got anything done. Infact the only person to respond at all doesn't even exist when you call the number they provide. This company is complete disgrace and everything on the website about integrity and excellence is a flatout lie. Not to mention the properties are all falling apart. Between the drug addicts and the homeless that will sleep in any hallway the can get into, and the painfully apathetic staff, living here is a nightmare. I wouldn't suggest moving to one of their properties, to my worst enemy. read more

We live in one of their properties in New Braunfels. Amenities are great but since we've moved in to this brand new property, AC dripping water where it wasn't supposed to, wine fridge leaked, bathroom faucet dripped, kitchen sink faucet loose, guest bathroom door still doesn't close right because it isn't level, floor in living rooms/ kitchen is slightly slanted feels like your walking down hill, the $500 dollar gift card that was offered when we signed our lease still hasn't been given to us after 3 and a 1/2 months, and brand new elevator was out for almost 3 months. Staff is great, and they are not to blame with the issues we are experiencing. read more

I have been living at the Park at Fort Bend for a few years. Recently my 12-year-old daughter was ASSAULTED and ROBBED by two kids/teenagers/ or adults (depending on how old they actually are) that live on the property. I made multiple phone calls to the office to report this incident and was contacted days later. The lack of empathy displayed by the property's new management team was extremely unprofessional and disappointing. I have expressed my safety concerns and was advised that nothing could be done other than a "lease violation" since there has been no prior incident reported. I was in pure disbelief at the idea of giving a "lease violation" and wait for this to happen to someone else's child before appropriate action is taken. It was brought to my attention a survey was recently sent out to the residents asking if the property would be recommended to friends/family on December 26,2024 . However, I did not receive this survey and want to know why I was not given the opportunity to participate. Additionally, I reached out to AOG's main office on multiple occasions and left voicemails for Lisa Ross, the regional supervisor and have not heard anything back. It's so upsetting being a single mother working hard to make ends meet, adapting to the drastic increase in rent and to be treated this way. read more

My kids moved to College Station; the complex was very nice until Allied Orion took over. There was issue after issue- appliances that needed repairs but couldn't get maintenance to do it. The AC stopped blowing in one of the bedrooms and couldn't get that fixed. We had to buy a window unit for the bedroom. The holes around the plumbing were so big that the dope being smoked next door came into the apartment through the cabinet under the bathroom sink. The main AC unit in the apartment caught fire. We moved the kids to another apartment in a different building and things never got better. Appliances not working. The hot water heater leaked, flooded the apartment and the electrical in the apartment below caught fire. All management did was roll back the carpet and put huge blowers in. They shut off the hot water and removed the heater. They took the stuff out of the bedroom and piled it into the living area. There was no place to sleep, constant noise, it stank of mildew. They wouldn't move the kids into another unit or give them a hotel room. They had to go to a strangers place to use the facilities. We couldn't get an estimate when repairs would be completed. We called the Allied Orion main office, left several messages. No one returned calls. It took threats of legal action and contacting the health department to finally get repairs done and we still had the water damaged carpet in the apartment. Allied Orion then sold to another company. About a month later, the power blew out in the apartment and the new management tried to blame us for that. But when maintenance pulled out one of the appliances we found an electrical plug in the floor under the appliance where the water from the flood had gone. The plug was obviously damaged but instead of fixing it they just ran a cord from the appliance to a different plug. And maintenance said that AO never mentioned the apartment had been water damaged. So there's a water damaged unit with electrical and mildew issues that Allied Orion left for the new owners. Final straw, a month after selling to the new owners, Allied Orion accessed my bank account and removed a month's rent. Luckily I had a copy of the notice that had the sale date and took it to the bank. Since I had proof when AO sold the complex I was able to get my money back from the bank that Allied removed illegally and the bank had to block further attempts by them to remove money again read more

AOG Living - Apartment damage - Property Management Near Me - Houston, Texas

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Horrible management company. Will not return phone calls or emails. Impossible to get anyone on the phone. Not worth the money.

I've been told several different reasons why the pool is always changing colors and closed. How long does it take to get a pump. That nasty water should be drained- clean pool- refill with fresh water. Business office has about 10 computers - Only 2 work. No ink, no line for facing, etc. My self and a Church friend was locked in the laundry room for more than 10 minutes, we continued to call office- nothing- finally an elderly lady open the door- office staff yelling from inside the office - Are You Ok. No Door Knob on the inside. Playground needs repairs- holes in equipment. Don't give me cute answers- fix our amenities. Give people completed leases. We have 1 maintenance guy, he can't fix a thing. Acts like he's someone cousin that needed a job. Cute building, a Mess on the inside. read more

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As a former resident of one of their properties, I can say that I have never felt as if I were part of a community as I did living there. With regular resident events and a staff that made us all feel welcome, I'll always cherish my experience there. And in fact, I am still friends with my old neighbors and the staff, and see them regularly. I highly recommend living in one of their communities. read more

Awful experience working with this company. I am a locator and they refused to communicate with me about my commission check that was more than 4 MONTHS overdue. It got so bad that I hired an attorney and was ready to sue. After threatening to sue, they finally started talking to me and 5 months later my well earned commission check was finally delivered. I plan to never work with this company again and will avoid their properties at all cost! read more

where do I start? I'm Udinese apartments last year around this time and from when the first day I moved in I knew I made a mistake. They had spray painted over roaches. It was roaches in my refrigerator does ceiling had a spot where did like it had flooded I call corporate to complain about issues in my apartment instead of him addressing me that is insisting I'll call the manager of the apartment and let her know that I call to speak with someone at corporate so now I'm having issues with the property manager where I stay home. They decided yesterday to give my address to someone who do not stay on property in a came to my apartment with a gun and knocked on my door where my keys were and I wasn't at home so I wanna know what are they going to do about that, but I decided today I was going to give me a lawyer because this is this is ridiculous now me and my kids are in fear for our life. We don't feel safe on this property. read more

zero concept of customer service. I am a realtor that talked my client into moving in to eighteen25. I submitted an invoice in January to property manager as instructed. It is now march 29th and i still have not been paid. The emails go unanswered. I call every day now for the past 2 weeks to corporate office and still do not have any answers. This is the least professional, lack of pride in customer service, i have ever experienced. Real Estate professionals stay away from this place! They are actually laughing in the conversation about not paying me for months now. read more

In May, we had a leak from our ceiling in the bedroom (which we later found out was because of an issue with the construction), we reported it when they had the complex wide inspection and nothing was done about it until the beginning of July. They spot of water damage quickly turned into the paint on the ceiling splitting and plaster and water getting onto our bed. We put in another maintenance request that was still not handled with any expediency. Laura did not take to that too kindly to that. She sent a text letting us know that they would "allow us to move out of our apartment to find a place that we feel more comfortable", not knowing what this meant my husband made a call to the office. When I got on the phone to tell her that I was also on the phone and was requesting a recording of the call, she went off again letting us know that this was the reason for the issues was our "lack of communication". She went on to act incredibly unprofessionally throughout the remainder of the call letting us know that she thought that we should just move. Over the next day or so my husband and I discussed it and decided that it actually would be a good idea to find a new home. Esther gives us a call letting us know that a supervisor had come to the conclusion of giving us some options and things to make up for our time of displacement and bad experience, a $500 credit for our displacement, if we were to extend our lease we would be offered the same rent rate, or if we decided to move, they had a moving company that they would connect us with to help with the move. That next day my husband went into the office to let Esther know that we would be moving out to see if we could use that credit to essentially extend our move out time to a week or or so into August and to also see if they would help us with the movers that they had offered. Esther said yes and gave us an "intent to move" form. We filled it out that same day and when returning it she told my husband that Laura would reach out to chat about the movers. 10+ days passed without any communication from Esther or Laura about movers even with my husband reaching out multiple times. On August 3rd my husband was finally able to get through to Esther to talk about the details to which she let Andy know that she would reach out to her supervisor to get more information and would call him back. The day was coming to an end and we hadn't gotten a call so we made a call to the office where Esther let us know that they would only provide movers if we were relocating within the complex! This was something that hadn't been communicated at all to us prior to that conversation. We were at a loss, they knew that we were moving out of the complex (via the "intent to move" form and the lack of communication about switching apartments which wasn't really even given as an option), had not even called to talk about movers in the over a week since the in person conversation as well as other attempts to reach out, and were just now telling us this as we had let them know that we were trying to move out of the apartment the next day and the day after. This was another awful experience of Harper's Retreat's lack of communication which negatively affects the renter. read more

One of the BEST places to work! I've been with Allied for almost three years and can't say enough about the company! The partners are down to earth and truly care about to teams. So humbling to work for such an awesome company, team and work family! The culture is like none other. read more