Save your money and stay away! The property may look nice after the renovations, but don't let the fresh paint fool you! If you're considering renting here, seriously look elsewhere. I would not recommend this property to anyone. Our experience with this property has been a complete nightmare from beginning to end.
We originally signed a 12-month lease with Della, and was never told that construction was going to begin soon. About three months into our lease, construction started. During the work, we had water leaking through the windows, which resulted in the entire interior wall being torn open. That wall remained exposed for over seven months including through the winter and the 2025 freeze, leaving our home exposed to the elements with my infant living there. The wall wasn't closed until around the time our lease ended. So the majority of our lease was spent living through construction that was never disclosed.
The property also claims to be non-smoking, yet our neighbors were constantly smoking weed on their balconies. The pool supposedly closes at 10 PM, but people regularly stayed out there throwing parties and playing extremely loud music until 4 AM. There was animal feces, urine and roaches in the hallways, and the dog park was constantly covered in poop.
Even the parking situation was ridiculous. My car broke down, so I had to use rental cars and update my license plate in the parking app. The app only allows a limited number of changes, and once I reached that limit, management told me there was nothing they could do. Visitor parking is limited to seven days, so I had to rent a garage for an extra $150/month just to park on the property. Apparently residents can be completely locked out of resident parking because of a third party app, and management's solution is "sorry, nothing we can do."
By the end of our lease, we were ready to leave. However, management convinced us to stay by offering us a discount and telling us that the finished renovated townhomes were in much better condition. We decided to sign, believing we would finally have a better living situation and turned out to be an even bigger mistake!
We killed 30+ roaches inside the home within the first month. Constantly in the garage, stairwells, bathrooms, kitchen, pantry and cabinets. We've also dealt with spiders, wasps, mosquitos and wildlife digging holes along the fence line. Roaches have even gotten into our vehicles.
The response from management has essentially been "we will send pest control." Pest control sprays, the problem continues, and nothing is done to address the conditions contributing to the infestation. Even pest control told us spraying won't fix it and that the office would need to send a different company, yet they continued sending the same people to spray. The overgrown tree line is the problem!
They refuse to maintain the tree line or address the overgrown vegetation and dead debris surrounding these units. Meanwhile, the townhomes at the front of the community receive noticeably better maintenance while we are paying the same for worse conditions.
The issues don't stop there. Our AC repeatedly went out, and getting repairs often having to fight to get maintenance. The last straw being told they couldn't fix the AC because it was too hot outside, so we were expected to deal with no a/c in the middle of summer. We had to stay in hotels some nights because it was too hot to have my toddler in the home. Our electric bill climbed to nearly $400 a month because the AC was constantly running without cooling.
The bathroom started growing black mold due to the heat. We expressed this to management and they actually sent someone to come assess the situation. They looked and said they would come back to clean. Over a month later, nobody came to remove the mold. As per the lease, it states that management must remove any mold and that was completely ignored.
There always seems to be a new leasing agent, and the turnover in the office is insane. Nobody ever knows what is going on, and there is very little accountability.
After 3 months of dealing with these problems, we had to break our lease early. We refused to pay over $3,000 a month and have to live with mold and insects in our home. Management still expects us to pay despite the fact that we spent months dealing with unresolved issues that per the lease they HAD to fix. I personally escalated the situation through the Houston Apartment Association and 311/City Code Enforcement because management refused to meaningfully escalate or resolve the issues themselves. Almost four months later, we have still heard nothing from the management company regarding our complaints, other than continued demands for payment.
It's overpriced, poorly maintained and, in my experience, management does the bare minimum until you make enough noise that they have no choice but to respond. These people don't care about the residents they just want to get their numbers up. read more