Have been a customer for about four years. They have fulfilled every request quickly and effectively. Al in Houston read more

This was the management company from the house we just rented. When we left our house was in really good shape, we took photos of the house before we left. They over charged on everything they charged us on. Charged us on things we did before we left. Would not recommend renting from them, and if you do when you leave you better do the walk thru with them and document everything. read more

I placed an application in for a rental house, the application was forwarded noting that my son was special needs with Autism. I have absolutely NO derogatory marks in 40 years of rental history. My finances are several times the requirements. My application was denied and told we weren't being charged an application fee. I feel the management company discriminated based on my son's disability. I plan filing a complaint with HUD. My photographic evidence will not be published, being retained in the event of suit. read more

Great management company to work with. Happy with the level of professionalism and advice they have for the home owner.

I have updated my review to 5 stars for KPM. We live in California and have property in west Houston. We recently had to evict a tenant who was habitually late on rent. Our representative, Johnathan went to court for us and kept updating us on everything. He took the time to answer questions even while on a layover during his travels to a funeral...now that's dedication! Janey who handles all the repairs and communicates with us is always only an email away and gets back to us promptly. They are our eyes and ears. Don't know how we would have gotten through this without them. Their monthly fees are reasonable too. We've looked around at other management companies and none of them compare. If you own rental properties and need worry-free management, these are your GO-TO people. read more

This has do be the worst property management company I have ever worked with. Janey in the office is completely rude and incompetent. She has hung up on me and threatened me. I have never not paid my rent, I should have not had a problem. She can never give you straight answers when asked. She threatened to evict me with no valid reason besides some broken blinds in my 3 year old daughter's room. If at all possible do not deal with Janey she is no help and very rude! read more

We were responsible renters in Falcon Ranch for last two years in a home managed by Katy Property Management, realtor Victor Short. Rules were followed, house was left clean and well maintained. I was very disappointed in the move out process, could be due to either of these parties and/or the owner of the home that we rented. They refused to work w my real estate agent when my lease was renewed (which would have given me an advocate during move out). This helped enable them to keep one thousand dollars of security deposit upon move out. They itemized charges that were beyond what would normally be documented upon move in, they double charged for items, most items were wear and tear only (you can't dispute easily because they use a third party for final walk through and don't allow the tenant in), they frankly lied about missing light bulbs to keep $15 extra dollar of my deposit. I disputed and was able to get back a few more of my dollars, I don't have the time to right this in small claims court. I would caution against renting this house unless the renter would like to give over their money for upkeep on a home they will not own read more

Avoid this people at all. Very unprofessional. I fully agree with the previous review of an ex-tenant complaining about this company charging for things that they were not supposed to, and not only that, but also over charging for what they call damages. THIS IS HOW THEY MAKE MONEY and will come up with anything just to take part of your deposit. If you go with them, forget about getting your full deposit. I have never seen a company like this that can still be in business and get away with this practice. Do yourself a favor and go with someone else; otherwise, include your deposit as part of your rent because you will never see it back in full. Shame on this people, they should be reported to the BBB and any real estate agency, so other don't get affected by this people, who still practice this unprofessional activities and get away with it. Do not accept to do the final walk-thru in your absence. Also, take a picture of every single corner of the property. Still, I will see you here at the end of your contract, complaining about this. I would definitely DO NOT RECOMMEND RENTING WITH THEM.... read more

The worst experience ever renting a home from! Horrible and they have a don't care attitude, rude! Be very careful if you must rent from them! read more

I hired Katy Property Management for the rental house we have in Katy, Tx. mainly because of the reviews from Yelp. It was a major mistake and I want to warn others so they don't make the same mistake. Victor Short did nothing to enforce the terms of our lease in any way. The tenants payed rent up to 17 days late every month they were there. Nothing was done to make them pay on time, pay late fees and nothing was reported to the credit agencies to penalize them for that. There were no pets allowed as per the lease but they had 2 large dogs who did over $2,000 damage the house & yard & tore down the fence we had just installed, which we had to repair ourselves. The tenants did not report a rat problem until they ate the insulation around the water heater in the attic and the roof in the living room collapsed. We received 5 letters from the HOA in 7 months about them not mowing the grass and leaving trash & trash cans out. I spoke with Johnathan Hardman of KPM, who promised me he would take care of all these things, yet he did nothing. The tenants finally moved out without paying rent the last month & left the house trashed, dirty, with a broken washer, broken AC & did not even clear out all their belongings or food from the refrigerator. KPM did nothing to prevent any of these things from happening, to correct the problems, to get the tenants to pay for the damages or clean up their messes. Beth Pena was my contact at KPM and just quit communicating with me by e-mail or phone. I asked them to repair the damage to the ceiling and 2 months later it had not been fixed. I had hired them to keep me from having to deal with these types of problems since I had moved to another part of the state. Between their management fees & the damages done to the house I actually was in the red for income on the house for a whole year and now have to completely refurbish it again & start over. I hope you learn from my mistakes and go with any other management company! read more

After a particularly trying experience with a tenant in a rent house last year, I decided to give Katy Property Management a try. It's been about 8 months so far and I have been very pleased with the results. They leased the property quickly and in the interim handled a small repair. During the few days it took for the property to lease they kept me well informed about the showings. They also checked with me about the repair before doing it, and after I gave the authorization they just took care of it from there. The rent is deposited in my account on the 8th of every month and the fee for their services seems reasonable. Definitely better than trying to manage a rent property yourself in my opinion. read more

If you are looking for a rental in the Houston/Katy area make sure you read the reviews about this company and run! I wish we had done that before we signed a one year lease with them. We moved from out of state and within the first week had several major issues with the home. The central air, kitchen faucet and dishwasher did not work. Try cooking when you have no kitchen sink or dishwasher. We called and filed a repair order and after 6 weeks of fighting, multiple phone calls and screaming matches the items were finally fixed. The property manager entered the home without our permission and asked us to commit insurance fraud so they could claim the repairs on the home warranty. We requested a walk through when we left because of the multiple issues during our stay and because we had dogs. We made an appointment for 9:30 the morning we were leaving and driving out of the state. We sat and waited. We called to confirm and all was well and they were on their way. 1 hour later, still nothing. We called back and were told that the owner was coming instead. We took video and left. At 3:00 we were called and told they wouldn't be coming out and could they have our forwarding address. Wow. I have never been treated the way this company treated us. Trust me, even if you are desperate, don't rent from them. You will regret it. read more

I had an amazing experience working with katy property to buy and rent the houses in Katy area remotely from california. Victor short and Jauhar Mahmood found me good homes and rented them out right away. I would recommend them to get help for all of your real estate needs. read more

Terrible experience. They did not communicate well and cost us several hundred dollars on a rental property.

From a landlord's perspective: I own a rental property, and I understand the challenges and the risk. I also understand that I, as the tenant in this situation, am not the client and even being treated fairly is probably not happening. However, the level of attention this company gave the house shows me they were more about having a large portfolio than protecting the asset of the homeowner. A ten year old house, if they were properly screening tenants and keeping up with maintenance, should not be in the sort of shape this house was. If they were easier to deal with and more proactive with problems, then overall costs to the homeowner would be cheaper. Instead, they get their 8 or 10% each month, pass all the costs along to the tenant or the owner, and rely on cheating everyone just enough to not make it worth it to sue them or switch management companies. I wouldn't trust an asset worth hundreds of thousands of dollars to these people. From a tenant's perspective: Don't rent from them, and if you do, be very, very careful and understand that fighting with them to ensure a livable house will be at least a part-time job. It was difficult to work with KPM from the start. Their initial requests for documentation (# of pay stubs, household member's information, etc.) kept changing. It wouldn't have been a big deal to put that together, but we had to take several extra days to even get the application processed, let alone approved. They also were not prepared for me to pick up the move in packet, which caused some delays since I could not let the movers in. It was frustrating and costly, but the problems continued. This generally substandard level of service continued through our lease. Upon move in, I found the house was very beat up, and in cosmetically poor condition. When dealing with these people, it is very important to document EVERYTHING, from several angles, because their first response is to reject everything and assume the house is new. We had several issues while living in the house. The very first night, the smoke detectors went off at 1:45 AM and would not cease. I called the emergency line and while they eventually replaced it, they were in no hurry. I was forced to disconnect the faulty one just to sleep. This lack of urgency was a constant theme, and since the house was in such poor condition, I often found myself waiting on repairs. The worst was when a toilet broke and the back door broke on the same day. We could not use the master bathroom (my wife was recovering from a c-section at this time, which was great!) nor could we get out of the house via the back door for almost a week. Speaking of toilets, this continued to cause problems. At one point, a bad wax seal filled the ceiling with raw sewage and leaked onto the floor below. They fixed that (eventually) as well, but the master toilet was out of commission several times and often leaking sewage. And the sewage water on the floor was always my problem, not theirs. Also, the appliances, specifically the refrigerator, were all in terrible shape. At 10 PM one night, we came downstairs to a flooded kitchen. The ice maker, combined with a faulty shutoff valve, had decided to pump water everywhere. I finally got the water shut off and cleaned up, but in the process received a nasty electric shock. I was OK, but I called their emergency line and the first number I dialed was disconnected and the second number took me to an answering service had no idea who KPM was. I had to leave the water shut off to the house because the fridge shutoff valve was broken. They never replaced the refrigerator, but the work crew that they subcontracted was kind enough to move my extra in from the garage. If you rent from them, keep some money on hand for new appliances. We chose to pay to break the lease rather than stay, and that process was actually the most painless of all! We paid the fee and moved out. During the move-out process, we hired Victor Short's nephew, Harvey, as he is their recommended carpet cleaner. He did an adequate job, but not great. He did send a wrong-number text to my wife late one night claiming to still love her and want her back, which was odd. I also hired their recommended house cleaner, and KPM stated this preferred vendor did an inadequate job and charged me for a cleaning anyway. I suspect that they hit me with that because after we moved out and they showed the house a couple of times, and it got dirty again. If they can recover a cost from you, they will. Don't rent from them if you can help it, and if you do, understand that they will not treat you fairly and have stacked the deck in their favor at the expense of both you and the property owner. read more