After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

This review is for Lorenzo Rodriguez. My boyfriend and I were looking to rent a house in the…read morePearland/Friendswood area. After talking with Lorenzo in person I could tell that he was an honest and hard working professional. Lorenzo was not only punctual and responsive when we wanted to tour places, but he also went to bat for us when the landlord at a prospective house (our new home!) had dozens of applications. Because of him, we got the house we wanted in a great area! We are so happy and so thankful that we worked with Lorenzo, and can't recommend him enough to everyone else.

If I could give zero stars, I would! Please, please, please play it smart and safe, and take your…read morebusiness elsewhere! Me and a friend applied for a house after being told that 1 pet 60lbs was the pet policy. After we paid $80 to apply, we were texted saying that we were no longer being considered because the owner is "trying to lease to someone with no pets or a small one". TOTAL SCAM...and extremely unethical. The agent, Cynthia, told me on the phone that she thought we deserved a refund but it was NOT coming out of her pocket or her employees pocket for providing us information that changed. She said the only way we would get our money back is if the owner gave it to us...so stupid considering the owner never took our money lol. She now is trying to play it off like the owner simply chose a stronger applicant...which is not true because I have text messages saying that the owner was "trying" to lease to someone without a pet...not that they chose someone else. I have already filed a complaint with the BBB, and am currently working on my complaints with TREC, Texas Association of Realtors, and the local news stations so that I can help raise awareness for consumers and make sure to record all conversations in case this happens to them. The stupidity of this lady and her employees just baffles me. Just to give you another example, I had called asking for an application to be emailed to me one morning so that I could fill it out on my lunch break and have all paperwork ready when we had our showing that evening. Come lunch time I still hadn't received it, so I called and spoke with Brianna. I asked her if she could tell me the email address she wrote down, because I hadn't received the paperwork and thought she may have written my info down incorrectly. I kid you not when this girl said she thought I received it because I supposedly replied saying wrong email address. I had to explain to this girl that the response she received was clearly from someone else telling her she had the wrong email address. Even after that, I still had to call back 2 more times because she still was sending it to the wrong email address. I should have known then the type of unintelligent people that I was dealing with and ran the other way. HORRIBLE CUSTOMER SERVICE AND INCREDIBLY UNETHICAL BUSINESS On top of all of the issues with this company, Cynthia Gomez also hung up on me, and then admitted to it in an email. STAY AWAY FROM THEM.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

Had a very complex transaction, but First American and more specifically Rosie Hallaway helped us…read moreget to the finish line. We had to swap from Startex Title (this was the sellers initial choice) who were essentially useless. But Rosie went the extra mile to get it done.

The amount of words needed to express my gratitude to Rosie, Gus and Kayla are infinite! They are…read morethorough, knowledgeable, professional, always willing to answer questions and provide timely feedback to emails. The ease of this transaction was stress free and seamless. I will definitely be using First American Title (Pearland) for future transactions, and highly recommend their exceptional services!

Horrible service as if buyers are falling from the sky in Houston, smh. Needless to say I found a…read moresuperior real estate team and purchased a new $500K is the perfect area. Thank you Google maps for asking about this ridiculous real estate firm

Eileen Jasper was our realtor. She grew up in Alvin where the house is located that we sold. She…read morehas a nice personality and claims to sell houses very quicky. Well, she does sell them quickly at great cost to the seller. Everything should be perfect, preferably updated, and listed at a low price. She thinks the price will go up from the listing! Once there is an offer she becomes Chicken Little and the sky is always falling. She wants the house sold and fast to help with her numbers (days on market) which I guess are imposed upon by Keller Williams. Afterall, what is a $10,000 deduction to an agent but $300 loss in commission which is little in the grand scheme of things. She kept wanting us to lower the price, fix every darn thing. It was an 1960s house lived in by the sencond owner for 50+ years. Yes it was updated....20 years ago. I would not recommend this company to anyone. As for the agent, if you have a brand new house and it is completely updated I think she would be OK. Although, she only lists and does not do open houses. And for pricing...good luck. We got little guidance besides what we paid for a real estate appraiser. And when asked which part of the range, the answer is "it is up to you." I would have like more guidance. If I were to do this again, I would find another agent or look online for sell by owner apps. I know they are out there.

In the past few months, Erin Jones-Phelps was our agent for the purchase of a condo and the sale of…read morea house. We had not bought or sold a residence in over forty years, so we needed a lot of hand holding. Erin was amazing in handling everything we needed. She not only did a great job of supporting us in completing all the necessary paperwork, but also did so many extra things that were immensely valuable in both transactions. The excellent support included: 1. Evaluating the areas and options for our condo purchase. 2. Identifying key criteria to be considered in our purchase. 3. Identifying pros and cons of the different properties we considered. 4. Assessing the asking price and determining an appropriate offer for our condo purchase. 5. Evaluating the inspection reports for both the condo purchase and house sale. 6. Identifying house improvements important to the "curb appeal" of our house and also possible improvements that were not necessary. 7. Determining a good listing price for our house. 8. Recommendations for possible mortgage loan agents and contractors for remodeling of our new condo and improvements to our house. 9. Provided great pictures and advertising of our house to encourage potential buyers. 10. Availability to promptly address any and all of our questions. The end result of both our condo purchase and house sale exceeded our expectations. We were able to buy the condo "of our dreams" for a fair price and then sell our house within a few days of listing for our listing price. What we had feared might be a nightmare experience actually went very smoothly, largely thanks to Erin. We highly recommended her for real estate services!

Erin is phenomenal to work with. She is professional, knowledgeable, prompt and overall just great…read moreto work with. She helped us purchase our first home in 2015 and then assisted with the sale of our home in 2024. She has a great team of professionals she works with and lots of marketing tools she utilizes and it shows! Our photography and videography were great for our home. She has a good knowledge of the market and assisted us to price our home well which resulted in a multiple offer situation the first two days on the market, 3 offers over asking!! I highly recommend Erin and plan on calling Erin if we move back to the area. She is excellent.

I just closed on my house and using Brooks Property Group was the best decision I could have made…read more Tia and Ryan made the process easier than you can image! If you are looking at buying or selling, please give them a call!!

Absolutely explained everything. very helpful. made selling my house easy and very fast. always…read morereturned my call promptly. high recommend them

I've used Next Phase Real Estate Solutions so far two times to print business cards for me. They…read morehave a lot of good things working for them. Fast turn arounds, easy purchasing, great customer service, and the quality of the cards are impecable. Before my switch I used a site called uPrinting.com they were good too but doing a side by side comparison, Next Phase Real Estate Solutions cards were whiter! I plan on using them as long as I stay in business.

From the owner: The goal of Next Phase Real Estate Solutions is to streamline the processes and systems of the…read morebusiness giving agents and brokers the freedom to do what they do best-make sales! Having our services on your side allows you more time to interface with clients, work potential leads and close those money making deals.

Wish I could give you 10 stars out of 5!!! Very amazing in guiding me in purchasing my second home…read more Gave me resources to complete this process. I'm very lucky to have been referred to her and her company so that I could fulfill my dream and my family dream of a second home. Thanks Madeline Ross and co.!!

From the owner: For over 10 years, we have been dedicated to providing an unparalleled level of service, reinforced…read moreby great communication, frequent updates, and over 15 years of cumulative real estate knowledge. Our team is well-versed in all areas of residential real-estate, with experienced agents who specialize in: Luxury, New Construction, Veteran Financing, First Time Home Buyers, Investment Properties, Resale Homes, and Leasing. If you have any questions at all, or to sit down with us for a free consultation, please do not hesitate to give us a call at anytime. We are excited about Helping You Make the Right Move!

Don has done a great job for me. I sold a house in Pearland and bought in Houston and he helped…read morewith both transactions. He is thorough, consistent, returns calls promptly, and offers great suggestions on how to maximize value both as a seller and a buyer. Most importantly for me, however, he helped me avoid considering alcoholism as a lifestyle or a three-state killing spree as a relief from the frustrating experience that both buying and selling can involve. Both cases were less than seamless due to buyer and seller issues but Don helped me keep things in perspective and maintain my sanity. My blood pressure will always be grateful.

From the owner: I have 15 years experience helping sellers and buyers realize their dreams of home ownership,…read moremoving up, down sizing & creating wealth plans by owning real estate investment properties. Call me to start working on your dream today