I've been going to Crepe Haus pastry shop since it opened and have never once experienced a significant issue.
Even when minor mistakes happened in the past, the staff was always transparent, and I even left a positive review for this shop. However, the customer service has completely tanked.
Recently, I noticed my rewards points weren't increasing, but I chalked it up to my own memory.
But on the evening of 8/1/26 at around 10:50p, I believe I figured out the reason why when I went in to buy a chocolate chip cookie, ice cream, and chocolate syrup. I asked the new employee (early 20s, Latina or white, long reddish braid, wearing a company visor) to input my phone number so I could get my rewards discount. She looked me straight in the eye and claimed she already had my account info for the order. I questioned how that was possible since the kiosk never prompted me. As a regular, I know how the system works, so it was an insult to my intelligence.
Sure enough, I was charged for the order without the discount applied or my number being input. Instead of being honest that she didn't know how to do it, she blatantly lied. What pissed me off even further was that she then rolled her eyes at me, stared me down as if I was intimidated by her, and asked, "What did you want me to do about it?" Excuse me? How about we start with you learning how to properly do your job and go from there.
Another employee (young, Hispanic, long hair, brown hair with blondish highlights) who has been there since opening tried to resolve it. Her best resolution was to put my phone number on someone else's order. When I told the initial rude employee who took my order that I was going to file a complaint with the owner, Alex, and asked for her name, she refused to give it. Since she refused basic accountability, I had to take a picture of her for proof. Because the shop wouldn't escalate my complaint--and there wasn't a manager on duty--I was forced to go next door to the It's Lit Smoke Shop (which Alex also owns) just to ask them to escalate it.
The Crepe Haus has cameras, so this can easily be verified by the owner.
I spoke with someone at the smoke shop today, 8/2, and was told Alex is aware of the situation. That's weird, given Alex never reached out to me directly.
So who did he get his information from? His rude, biased employee? If you aren't guilty of anything, why hide your name and refuse to forward a complaint?
I will not be returning and have advised my family and friends in the area to do the same. read more