We had Giovani come out to our house and he was great from start to finish. He was very…read moreprofessional, showed up ready to work, and knew what he was doing. The work was done right and the quality was solid. He was easy to work with and took the time to make sure everything was taken care of. I'd happily hire EJ Home Services again and recommend them to anyone looking for someone dependable. Five stars.

No call, no show for a scheduled appointment…read more We took time off work and waited all day for EJ Home Services. They never arrived and provided no advance notice that they would miss the appointment. We tried calling and received no response until after the scheduled appointment time had passed. Can't comment on their workmanship because they never arrived. But our experience with their reliability, communication, and customer service was terrible. If you value your time and professionalism, I would strongly recommend choosing another company.

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Today we had a service call from Handy Plumbing Man. The technicians were Patricio Lozano and…read moreBrayen Duenas. They were both very professional, courteous and honest. I have used this company in the past for my plumbing needs and would highly recommend them

Had a camera inspection to check my aging sewer lines which revealed root incursion. I decided that…read moreit was time to replace the cast iron pipes to ABS. The initial sales, pricing, scheduling, and first part of work were all fine. They came on-time and finished the job on-time pending final city inspection. They asked for payment and I provided and then things unfortunately became very unpredictable. I had to keep calling the office to find out when the inspection was going to be. Then the inspector came but the Handy team did not show up. Also after they finished work I discovered I was missing a set of extension cord! Nothing else was amiss so I think they probably just used it and took it by mistake? The whole billing process was also weird where they never provided me the signed copy of the contract. Now I have 2 large holes and debris piles in my front yard with caution tapes for 2 weeks and counting. I should not have trusted these guys as much I guess, so be forewarned before you go through with these guys. 2 stars so far because I believe the crew's initial job is decent, but the sales and office coordination give me an uneasy feeling. It's too bad because I really wanted to like these guys and thought they did a good job initially. I will have to update this review whenever the inspection occurs.

Victor and his father Victor were excellent...they did a great job replacing my old sink, faucet…read moreand garbage disposal with the brand new sink, faucet and garbage disposal that I picked out myself. They were on time, professional and great guys. I give them 5 STARS with regards to their workmanship and would recommend them to anyone looking for great plumbing service at a fair/reasonable price...I highly recommend them.

I couldn't be happier with the service I received! From start to finish, the entire experience was…read moresmooth, professional, and stress-free. Alex arrived right on time, quickly diagnosed the issue, and explained everything clearly before getting to work. The repair itself was done efficiently and with great attention to detail, and it's obvious they take pride in doing the job right the first time. They also made sure everything was clean and tidy before leaving, which I really appreciated. What really stood out was the honesty and transparency--no surprise charges, just fair pricing for high-quality work. It's not always easy to find reliable service like this, but they definitely exceeded my expectations. I highly recommend them to anyone in need of plumbing services and will absolutely call them again in the future!

Joseph from Bayshore Plumbers is the ultimate professional…read more He promptly diagnosed our garbage disposal issue, prepared the area, and fixed our issue. He was professional, super capable, prompt, thorough, and friendly. After the fix he tested to ensure 100%. Strongly recommend Joseph and Bayshore Plumbing and I'll definitely call againfor future plumbing needs.

Sink and food disposal got clogged over the Labor Day weekend. Bayshore Plumbers came in highly…read morerecommended and they scheduled me ASAP. Omar M. arrived on time and was very professional and friendly. He got the deep clog taken care of and gave me advice for preventing future clogs. Omar was fast, efficient, and left the sink area clean. He treats your home as if it were his own. I would highly recommend requesting Omar. Price was fair given the expertise and professionalism offered, especially supporting local businesses and our neighbors. If dealing with an HOA it is important to get documentation and records, which they will provide a third party unbiased opinion on the condition of your plumbing, especially where your responsibility ends and where the HOA's responsibility begins. Great job.

Set uo a request on Yelp, had someone else in mind but these guys quoted first, nothing more. Was…read morepleasantly surprised at the speed of the work and professionalism of the technician. Got us up and running within a half hour, thankfully it was a relatively straightforward clog. I had attempted to clean out the clog with a smaller auger but it wasn't long enough (33ft). Evidently it was further down than I expected. Again, thankfully no worse so we didn't need to involve breaking down drywall to access the sewer line (no cleanout was visible).

The greed is the word. Asked these folks to repair a leaking…read moreshower. 15 minute job. Unscrew one (1) bonnet cap, replace the cartridge, put the cap back on. They quoted $350. Makes it $1400 hourly rate for these guys. My lawyer isn't that greedy. Absolutely miserable experience. Zero stars.

Highly recommended!…read more My wife am I own an aging 1 bed/1 bath condo in Sunnyvale. I've been shopping around for months for a reasonable, honest and preferably independent plumbing service to replace the old degraded water supply line shutoff valves under our kitchen and bathroom sinks. Three never got back to me after initial contact and discussions. One seemed overpriced. Eddie / #1 Honest Plumber, on the other hand, was very responsive, honest, reasonably priced and pleasant to work with. I will definitely be contacting them again for any future plumbing concerns.

Highly recommended!…read more I needed help to finish a botched faucet removal and replacement done by a previous plumber (i.e., yours truly!). The job was complicated by 16 years of rust and hard water and pre-existing terrible cracked granite countertops that hadn't been sealed and protected well at all around the faucet area. Eddie was able to schedule me within 48 hours of my call and Jorge from #1 Honest Plumber showed up ready to go. He inspected the issues with my sink and gave me an extremely reasonable flat-price quote to do the work. I agreed and then watched as Jorge did a skillful surgery to excise what remained of the old faucet, patched up my terrible granite like a dentist would patch up a cavity, and installed and tested my new faucet and soap dispenser. Jorge was polite, friendly, professional, efficient, tidy, careful and didn't even roast me for my ham-fisted attempts at DIY work before he showed up. It doesn't get much better than that! Thanks, #1 Honest Plumber team. You guys had my back and I will 100% call you back again when I get in over my head on a plumbing job.

Fraud. They said they aren't certified to repair only install water heaters. Wanted $2300.00 to…read moreinstall new WH. Avoid.

From the owner: At Thumbs-Up Water Heaters and Plumbing we are not a corporation, franchise or do we pay…read morecommissions to our employees. We bring affordability, dedication and fairness to our customers with 100% satisfaction and always a guarantee to the service we provide by adding more value to the dollar you invest in you're home or business! We have been in business since 2009 in the East Bay and now expanded to Sunnyvale and surrounding cities including Mountain View, Los Altos, Stanford, Menlo Park, Palo Alto, Redwood City, San Mateo, San Bruno, Belmont and San Carlos. Our plumbers are always ready with quick response offering professional service and reasonable pricing for water heater installation and repair services. Search for our main Yelp page "Thumbs Up Rooter and Plumbing" to see our years of happy clients and great reviews.