I browsed through Creative Stone on the recommendation of a contractor I know, who does work at a lot of fancy homes and knows I like things that are a little different and artistic. It was immediately evident that Creative does have nice stuff. But here's where this review becomes important: No matter how pretty their tiles are, buyer beware! Nothing has gone right for us in working with these people. I don't even care about the attitude, which is, I agree with the other reviewer, appalling: After spending thousands of dollars and several hours there perusing options, do not expect to walk in to pick up your products and be treated with any recognition by Christopher, Nancy, or the owner. I assure you, you will be greeted with a blank stare at best. And when one of their outsourced guys fails to show up to do the work you'd scheduled and you call to find out what the deal is, do not expect any help locating him. They'll tell you they'll call you back, but they never will. But my real problem with them echoes the other reviewer's: they do not stand behind their products. For example, I ran out of tile and needed to order duplicate tiles. Instead of the exact same product they'd gotten for us only 1 week prior, this time they gave me 3 different versions of the color in varying dimensions, and then when they claimed to have finally received the version they had supplied the first time, it was still slightly off, and my contractor agreed although Creative Stone assured me it wasn't. (It will bug me every time I walk into my bathroom!) Another thing they do is promise you that they will be able to get you something that they have on the sales floor, in the dimensions you need. If you are smart, you will confirm that in writing before ordering other things that match it. I, stupidly, trusted them and found out AFTER the floor was installed that they couldn't get me a matching piece of stone for my counter-top, as we'd originally agreed verbally. Finally, if you still have to use this place, do NOT under any circumstances allow "Pat," their stone-cutter, to do any of the work. He is unreliable, unprofessional, and a time-waster par excellence. To make matters worse, the guy has no idea how to measure--the piece of stone he sent over with the installers needed hours of corrective cutting work in my garage. But before his incompetence even went on full display, Pat blew off so many of our appointments and changed the installation date that I have actually lost track of how many times he failed to stand by his word. He also told me that he "suffers from 'Can't Remember Shit.'" I mean, the guy is an insult to anyone with a work ethic. In summary, they have beautiful products in the store, but do not be fooled: This place offers the absolute worst retail AND home renovation experiences you will ever have in your life. Stay away! read more