This company is bad at curbed edging and terrible at customer service. It's a shame because they came well recommended two years ago. It seems that has changed.
This business was fairly professional at first, although hard to get ahold of. The curbing came out splotchy and discolored, and there were chips and cracks as well. They also placed the curbed edging across drip watering lines, rather than moving them slightly to the side (the lines didn't have to cross under the curbing...they ran parallel).
When told about the sprinkler line issue, the chips in the cement, and the fractured surface they were dismissive. When told about the cracking that resulted from shallow, insufficient contraction joints, they said "that's standard." It's funny how the other ten houses with curbed edging on our street didn't have any of these problems...clearly it's not standard.
After two weeks, I showed the owner the discoloration in person. He was defensive and irritable from the start. I was taken aback by his attitude. He said "concrete is supposed to be discolored for the first month...it will resolve after a few more weeks." When I pointed to all the other edging on our block that isn't discolored, he said "those companies added too much water. That's why their concrete is a uniform color." I asked him if he would come back in a few weeks if the discoloration continued, he said "Sure, but that's just how it is." Now we can't reach the company.
This was a bad job all around, and it didn't come cheap either. Worse yet, they were rude and defensive as soon as problems arose. read more