Bob has great expertise which he freely shares, but is also a great listener so as to deliver what…read moreis right for the customer

I've been meaning to have my great grandmothers homemade hand-stitched Barbie clothes framed. It's…read moreone of those projects where I just have to take the 1st step: put all the Barbie clothes in a bag and bring them to Dupage Framing Center. So I did that. THAT alone was a big enough step! Thankfully Bob and Mary helped me with the rest of the way. This is a very sentimental framing project and they were both lovely to work with! Mary was more of the creative mastermind while Bob floated around to give his 2 cents here and there. We started grandiose. Maybe too grandiose for my budget. Custom framing is expensive - Mary explained to me that "fabric goes with fabric". These little Barbie clothes would be sewn onto a fabric background. She herself sewed each piece onto a gorgeous pinstripe silk background that I chose. Bob was great helping pick a frame that was deep enough to showcase the clothing. They both offered several options and allowed me to take my time choosing. I'm so over the moon with how my project turned out. I'm eager to create a few other projects that have been swirling around in my brain with them! Thank you so much for the care and effort you out into my piece

Friendly service that is always quick. They can cut frames…read moreunder 4 inches which a lot of places refuse to do.

Was searching for local framing shop and found this one with most liked reviews. Place was very…read moreclean, many options for framing and service was fantastic! Just needed custom mat framing for a gift I was working on and it turned out amazing. Will definitely be back!

I called for a quote to have several thousand dollars in items framed. I asked about a Prisma frame…read morethat I wanted to use on the pieces. First, the woman sounded put out that I just asked for quote and didn't guarantee she would be my choice for framing. That would be based on best possible price for the money I am going to spend. And, second, told me she would have to have the Prisma company give her a quote because they are handmade frames - her answer ... "ummm, I don't..." that was enough. If you are put out by providing the services you are listed to provide : "FRAMING", then maybe you should be in business. You just lost over $5,000 in framing.

I got an old picture reframed and fixed up. She did a magnificent job. I would recommend her to…read moreeveryone.

I've used Past Presence for many framing needs over the last few years. Friendly service and…read morepersonal attention give you great results. I love supporting local shops and this one is definitely worth your time for any framing need.

Excellent work! My old Bob Dylan poster that I have had for years looks amazing framed. Thanks…read moreChristine!

I stopped by yesterday as I was walking around the neighborhood checking out the Farmers Market. I…read morenoticed this shop that sold all things lavender! I had to make a stop. I bought one of their lavender orange jam which I plan to use when I make scones. I absolutely love seeing the collection of arts, skincare, and culinary lavender base products. I am certainly going to visit this place again. It was great speaking with the owners. They offer great advice on baking scones and were super friendly.

Thanks to Amazon, I got to Gallery's Choice for a necklace making class. While I have worked in…read moreglass before this was my first opportunity for this kind of work. I had fun! Bill, Rose and their daughter were so easy to work with and patient! I was indecisive to be sure...so many sparkly choices! :) But I've gotten my final projects back and I am tickled pink! I'll be back for another class for sure...who wants to go with me?!

I'm 60, a painter with a BFA from SAIC, have been an artist for 40+ years. I came to this store to…read morere-up my entire palette of Golden fluid acrylics and maybe pick up some of the new OPEN acrylics while I was at it. We were first stopped just inside the door by one friendly associate who welcomed/greeted us and recited a long menu of store specials and their back to school sale, and if we need help she's right over there at the counter for us. We were like, ok, got it, thanks! I knew what I needed and just wanted to see the colors I was buying in person, so I start shopping. Less than a minute later here's another associate, another WELCOME here's ALL our sales and our BACK TO SCHOOL SALE and if you need ANYTHING we're right over HERE by the counter! Okay, I said, thank you, that's great. I smiled and again I tried to start shopping. Another thirty seconds and here's another associate who gives me, AGAIN, the welcome/sales sales sales/we're over HERE by the cash register if you need anything! (Where ELSE am I going to go look for assistance? The deli next door at Whole Foods?) Unable to concentrate on selecting my paints, I went to give my husband the three things I had managed to pick up and was stopped by another associate who gave us both the same sales speech AGAIN. It was as though the entire shift was actively preventing me from finding the materials I was there, cash in pocket, struggling to buy. Yes, I did start getting terse and snippy when I was just repeatedly approached with the very same canned spam sales pitch by multiple ridiculously aggressive associates, because it was incredibly annoying. Maybe they thought I was shoplifting? One associate who had already given us the sales speech and apparently taken offense at my manner then approached me when I was by myself (of course) still trying to look at the Goldens. In a voice dripping with contempt, they slowly and deliberately gave me the same speech yet again. That's not creepy or confrontational, is it. Refusing to make eye contact with them, I squinted at the tube in my hands and said again, great, thanks, got it. We were in the store for maybe five minutes, seriously, for all of that. The contemptuous confrontational person came to the door while I was outside waiting for my husband, and stood with phone in hand, watching me with a little smile, seemingly texting. So on top of all that I'm sure I'm the new Karen on some sad social media site somewhere. And then we drove to the Schaumburg Blick, which is awesome with associates who are allowed to speak normally to customers and let them shop, and I bought all the rest of my paint there.

Still a great store, but uh. Guys, update your voicemail! "As we head into Covid lockdown..." Not…read moretimely!

Received a quote from Carlson Glass and a competitor. Carlson wrote the quote with low-E glass,…read morewhile the competitor did not. Huge difference. live in a townhome so everyone's windows need to match. Once I agreed to the work it took approximately 3 weeks for the glass to arrive. They do excellent work and stand behind their service. Josh is an asset to the company. All the people at Carlson are superior. I recommend them without reservation.

The first attempt to fix a broken window resulted in another broken window. Second attempt the…read morewindow was re-installed incorrectly and internal parts were damaged. The window has finally be re-installed with missing parts and now no response in communications from management or owners.

Great selection and courteous customer service! They are really well staffed for a weekend…read more They have awesome sales, you can do many crafts for low cost. We went for a specific item which they were out of stock but we found it at another location. Special Shout to Denise... we had a full blown toddler tantrum. A customer was so rude and said shut up to my granddaughters crying. Denise quickly apologized and said we should not be embarrassed because this is a typical age for a toddler. It only lasted 3 minutes and she put herself to sleep right after. Thank you Denise for being so kind.

We were planning to decorate for Halloween and decided to check out this store. It's packed with…read morealmost everything you could possibly need! It's a one-stop shop where you can find all the decorations you're looking for. So convenient and well-stocked!

Helpful for selection of matting, frames. Quality work. Ready on the date given for completion…read more Locally owed and operated.

From the owner: Kramer Custom Picture shop offers framing and matting for prints, posters and artwork. We also…read moreoffer repair, restoration and replacement of old or damaged frames.