Carlson is the best. They were prompt, professional, patient and nice. Through no fault of theirs, it took five visits to get the window to work. Again, this was through no fault of theirs. The window is great. The price was reasonable and Jerry, the professional that was sent, is a capable and friendly man. Thank you. read more

it's hard to believe carlsons stays in business. they were meant to replace exactly a mirror that delaminated over my bathroom sink. the new replacement is 2 inches short and they had no acceptable solution. (they should have installed the replacement mirror for free -but wanted to charge a ridiculous amount !) my contractor needed to redo the attachments and now fill the original holes and paint! extremely poor customer service-real no customer service. read more

Carlson Glass & Mirror - TOO SHORT - Glass & Mirrors Near Me - Wheaton, Illinois

I don't know they could pay attention to detail. I'm not happy with the way I received the window and I had to go and make another trip back to get the plastic removed from inside the double pain. It's like whoever worked on it didn't have a clue what they were doing read more

Received a quote from Carlson Glass and a competitor. Carlson wrote the quote with low-E glass, while the competitor did not. Huge difference. live in a townhome so everyone's windows need to match. Once I agreed to the work it took approximately 3 weeks for the glass to arrive. They do excellent work and stand behind their service. Josh is an asset to the company. All the people at Carlson are superior. I recommend them without reservation. read more

The first attempt to fix a broken window resulted in another broken window. Second attempt the window was re-installed incorrectly and internal parts were damaged. The window has finally be re-installed with missing parts and now no response in communications from management or owners. read more

They picked up my two screen doors and on the estimated proposal they suggested cutting down the screens just ever so slightly I inquired and agreed with their explanation. When the screens were brought back to my house with a new screaming, the screen doors would not slide. The installer was going to leave the doors not sliding. Before they remove them to rescreen, they worked properly Then he accused me of not wanting the doors cut down and I corrected him that I was only inquiring what they were gonna do to the doors when I received the proposal, I never said not to do what they suggested on the propos . He took the two doors back to Store and I went to look at my ring camera after he left, and I heard him yell yelling talking to himself and he called me a bitch. I contacted the store and asked to speak to the manager and the gentleman who answered the phone said well you can only talk to me. He said I'm the only one here. I asked again to speak to the manager. I got the same reply I asked a third time to speak with the manager and he said well I'm the owner. Why did he just not identify himself as the owner to begin with? What's up with ? I explained what happened when they came out to reinstall the fixed doors and they would not work and I also described what I saw on my ring camera of him calling me a bitch. The owner stated "Oh Gerry would never call a customer a name ". Really it's on my ring camera. ? They ended up replacing the rollers on the door and that was an additional $68. I told him I did not want Gerry coming back out to install the doors. Another gentleman brought them out to install, he had a Carlson truck, but no supplies like a screwdriver and WD-40 that he asked to borrow from me. I also noticed that there were scratches on the aluminum part of the screen doors that weren't there when they originally took them, but I didn't wanna deal with Carlson anymore so I spent the money purchasing spray paint to cover the scratches they made on the the metal frame. I would not recommend this business to anyone! They don't want to take any accountability for the work they say they're going to do. They don't have their own supplies. You will be probably called some nasty name. Check your ring camera. And what kind of owner does not want to identify himself as the owner when you ask to speak with a manager? read more

Needed 6 pieces of glass cut. 4 rectangular 2 with small arches for a piece of furniture I built for a client. Dropped off templates for arched pieces and dimensions for smaller other rectangular pieces on 6/27. Today is 7/15 and still not finished. read more

Amazing service from beginning to end. Quick to come out and provide a quote. Friendly for scheduling. Informative and professional at install. Highly suggest. read more

I ordered a glass table top and was very satisfied. The staff is friendly and professional.

We placed our order for a glass table top on 4/22, and dropped off a template we made per Carlson's directions. The kitchen table is 36 1/4 inches by 58 1/2 inches with 4 rounded corners (2 inch radius), and had been recently refinished. We had some issue making the template because the paper was not big enough, so we had to cut and retape it to get the right width. We asked for 38 inches by 62 inches, but got a piece 36 inches by 60 inches. We were told to expect the top in 10 to 14 days, but in reality it took over 4 weeks. We called twice and were told it would be ready in a few days each time. We picked up the top on 5/26, and when we placed it on the table, it was not long enough, and two of the corners were not cut properly. We phoned Carlson, and they said they would redo the top. It turns out they can actually do the template for $35 (we talked to them twice before we ordered, and this was never told to us). So we opted for that (plus they would discount their delivery charge and do both for $40) and one of their staff came out on June 1st and made a new template. We were told the new top would be expedited and only take a few days, but the new top was delivered on 6/21. Unfortunately one of the corners was still off considerably. At this point, Carlson said they could not remake the top correctly unless they had the table top in their shop. In the end, they refunded the $40 charge for the template making/delivery and left the second top with us. read more

If I could rate zero stars for this place I would. I called to get a price- I was asked the dimensions of the table and the diameter of the glass needed. About a week later I called again prior to taking the table ALL THE WAY THERE. I was given the same price again. I let them know I was on my way and they said it was no problem. TALK ABOUT A SCAM- as soon as I got there, I brought the table in and was ready to prepay for the work- only to be told DOUBLE THE PRICE! When I questioned why- I was made out to be a liar and told that if I can't afford it to leave. I asked to speak to the manager so that I could explain that twice I called and was given the same price and that now I'm here I'm being told different. The rude woman I was speaking to then announces she's the manager. The level of rudeness and disrespect this manager had was beyond belief. I would have paid the amount no problem however her tone and demeanor basically implying I'm to poor to afford it and her lack of recognition that her staff may have misquoted me is unacceptable. This place quotes you just to get oh in the door and then hits you with fees. read more

Started off setting the appointment with someone on phone who had attitude. The estimator was very good and helpful. I received a quote in email a few days later for repairing my windows. I then asked to see a quote for full replacement of all windows, they sent a quote with two windows missing. I followed up a couple times and tried to clarify, but they seemed very confused for some reason and never sent me the full quote. Going somewhere else. read more

How disappointing dealing with Carlson glass. To bad since I am all about supporting local small business. Wanting to replace the glass in my cabinets I received a quote for the job only to find out that the work to be done wouldLou be considerably more expensive. I wish they would have just told me they did not want my business. Very unprofessional. I will be going elsewhere to have the work done. read more

I've used this company in the past, but this time for what I was told was a very difficult repair. I had two full glass insulated doors where the seal of the glass had failed. To complicate the repair, the glass had divider grills on both sides that had to be salvaged and reapplied. The door supplier told me that was impossible. Carlson said that they could do it. They did both doors with no drama or excuses---PERFECT! These guys are real pros. If you have a glass issue, call these guys. read more

Was so pleased with the quality work, speed and great customer service!!! Josh was excellent on site and Tia was a pleasure to work with on the phone! Thank you so much! read more

In May I had a patio door that shattered. Carlson Glass had previously replaced glass for me and I was pleased with the result so I contacted them again. Brian, Sales, was excellent to work with and Josh, intaller, was so efficient, professional, and conscientious. When he left, you would never know the glass was replaced. No paint touch up needed at all. Very happy with Carlson Glass & Mirror! AND, that is coming from a perfectionist! read more

I wanted to thank you for the great service I experienced. I needed some windows looked at and had a small window of time in which to make a decision. I spoke to a very helpful young lady at Carlson and she was happy to set up an appointment for me. Bryan came out to assess the situation we had. He was knowledgeable, thorough, patient to answer all of my questions and address every issue I wondered about, and friendly. Normally they turn around their quotes in 24 hours, which is entirely reasonable, but they were able to do it within hours, which really was so helpful. The quote was reasonable and went into detail about what the issues were. I will always use Carlson for any glass needs I have. Thank you. read more

Just had Carlson's come today to install new glass in my living room. I am very pleased with the results. I highly recommend this company. From the very beginning of the process (consultation, ordering, and installation), they were efficient, professional, and skilled. read more

Carlson Glass put 2 new storm windows on the front of my house. The entire process was very smooth and every person that I talked to was very nice, knowledgeable and professional. I would definitely recommend them to my family and friends. It says a lot when a business has been around for more than 100 years. read more

they are very nice people , they did a beautiful glass work on my kitchen cabinets how and when I wanted , every thing on time , you can trust them . read more

I wanted to write about the tremendous customer service I received at Carlson today. I called ahead, got a price quote, brought my frame in that needed the mirror replaced, and the work was done quickly and at the price quoted. I highly recommend them, and will use them again when needed without hesitation. read more

So helpful and kind. Would defiantly recommend to anyone who needs window replacement. They were prompt, professional and courteous.

Fast, friendly, courteous service. My glass pieces were ready sooner than expected and look fabulous. Modest prices.