Last week I ordered a birthday cake for a cloistered nun, to be delivered to a monastery in Des…read morePlaines. The owner or manager who took the order was given specific delivery instructions and designed my order, assuring me that it would be delivered correctly. She was pleasant, caring and thorough. However, on the day it was to be delivered I received a text from an Uber driver stating that the cake was undeliverable. I phoned the shop and got an employee who said that she remembered the order and that the Uber driver was given detailed directions, yet there was no manager on site and there was nothing she could do. Nadine then said she would try to reach the manager to troubleshoot. She phoned me back minutes later. Likely, she did not reach a manger, but said that she asked another employee to come in and cover for her while she personally delivers the cake. A business's success is dependent on its employees. They are its heart and determine whether or not it will build loyal customers and succeed. Nothing Bundt Cakes is a great brand that offers expected product consistency at all locations, but it's the people that set a specific location apart from others. Nothing Bundt Cakes at 1071 N Elmhurst Rd, Mt Prospect, IL is exceptional, and it so, in part, because of caring employees like Nadine!

I really love this place for a quick treat in between running errands. My favorite to go to is the…read morelemon 8 inch Bundt Cake. I was shopping in the area and decided to have a sweet treat in between stores. I ended up getting my usual lemon cake. I was so disappointed again since the store didn't have any spoons or forks. I should've remembered it from last time when I grabbed one of their cakes in Deerfield. I just don't understand why a place like this wouldn't have plastic utensils?? Unfortunately I had to wait till I got home to have my sweet treat :-) As you can see, they have a huge selection of different flavors. The cakes are super moist, fresh and perfect amount of sweetness. Honestly, once you start, it's hard to put it away:)

I've always heard about Dirty Soda on TikTok but I never tried it, so when I finally got the…read moreopportunity to try it at Dirty Dough Cookies I was so excited! Unfamiliar with what flavor profiles are popular, I asked the cashier what the top three dirty sodas are. I appreciated the advice/ recommendations and ordered the coconut and Coca Cola dirty soda. Service was really fast! At first I was thrown off, but after the first couple sips I couldn't get enough. I'm excited to try the other popular drinks next time I come back. Being that I did visit during a Yelp event, I also received a complimentary cookie. Honestly, I like these cookies more than Crumbl cookie! The cookies are moist and melt in your mouth. They are also "stuffed" with different frostings and toppings. If you're seeking a sugar rush, you'll definitely find it here!

Though I'm not sure why you would want to eat anything "dirty," none-the-less we were intrigued and…read morewanted to try these gourmet stuffed cookies. These cookies remind me of crumbl, but they are all stuffed. There are weekly flavors in addition to the regulars and we tried these gourmet stuffed D'oh: SWEET CARAMEL FILLING IN A BROWN SUGAR COOKIE CROWNED WITH CREAM CHEESE FROSTING AND MINI COOKIE DOUGH BITES. It was served warm, it has a soft consistency and is very sweet. I ate 1/4 of the cookie and I felt that was enough. They also have dirty drinks, shakes and coffee. The company tagline is "Come experience how sweet life can be," That says it all. If you like crumbl, you will like Dirty Dough.

The service is great Nice inside…read moreGood system These pastries are amazing My favorites: curry croquettes, milk bread, chocolate avalanche, twist donut Great place for snacks and dessert

Very disappointing experience at Tous Les Jours today…read more The service was extremely rude. The cashier (long black hair) she had an unfriendly attitude from the start--no greeting, no smile, and it felt like she was already irritated. What made it worse was how both the cashier and the owner spoke to me. They raised their voices instead of helping. There was a promotion for 3 bakery items for $5. I accidentally selected 7 items instead of 6, and I clearly told them multiple times that I only wanted 6 and did NOT want the extra item. Instead of fixing a simple mistake calmly, they kept raising their tone at me, which was unnecessary and uncomfortable. As a customer, I expect basic respect and professionalism. This situation could have been handled politely in seconds, but instead it turned into a negative experience. I won't be returning, and I hope management seriously works on customer service.

Late night sweet craving hit, so we ended up at Oberweis Ice Cream and Dairy Store. Walking in, I…read moreimmediately felt like stepping into a little 1950's ice cream shop. Clean, bright, old-school look. And then there's the smell... sugar, waffle cones, chocolate. That alone was hard to ignore. The staff were really welcoming too. Friendly, patient and just good energy while we figured out what to get. I ordered a chocolate milkshake. When it came out... honestly it looked like a small masterpiece. Big glass filled to the rim, whipped cream piled high on top and a cookie straw stuck in there. Looked almost too nice to drink. The shake was thick. Like actually thick. Rich chocolate flavor, with a deep cocoa taste. It tasted like real chocolate ice cream blended down, super creamy and smooth. Once the whipped cream started mixing in, it became even softer and more velvety with the sweetness balancing out the darker chocolate flavor. Sweet, cold, creamy. Exactly what I needed that night. I finished the whole thing... probably too fast.

5 stars for Oberweis in Rolling Meadows!…read more I love their ice cream it's the best! My go to at oberweis is always a Vanilla Milkshake - delicious and filling and the cookie stick it comes with rocks! The other must have from them is their jug of chocolate milk - simply the greatest chocolate milk of all time - try it and you'll see! 100% recommend Oberweis if you want ice cream or chocolate milk.

This Kilwin's location is a treat to visit, and easily accessible from street parking or nearby…read moreparking garage. The fudge is delicious and they will let you try a sample. We tried the white fudge with peppermint today and it was so festive. You can't go wrong with pretty much any chocolate treats here, like their pecan or cashew "tuttles" or toffee, if you don't have any nut allergies. The ice cream is rich and creamy and a nice ending to a meal at any of the great restaurants nearby. The gals working here during my visit were super sweet and grateful for our business. I appreciate the pre-wrapped boxes for gift-giving, especially during holidays.

Came here after dinner with coworkers one evening. This is your classic little spot for sweet…read moretreats. Grabbed a couple of scoops of ice cream and some little chocolates which I had for a midday snack the following day. I can't remember all that I got but it was a nice little place to appease my sweet tooth. Would recommend if you're on a date or want to grab a couple chocolates as a gift.

A visit to Smallcakes never disappoints! Our family favorites are red velvet, wedding cake, carrot,…read moreand vanilla chocolate. The special holiday flavors are equally good. When I visit, I try to go earlier in the day as they can possibly run out of my favorites around closing time. Although the cupcakes here have a lot more frosting than I prefer, the cake part is always extremely moist and fresh. I have tried several flavors of Smallcakes and never tasted one I did not like yet. I love that you can order ahead for parties or pick up a special "pup cake" for your four-legged babies. It is conveniently located near Calibre' Coffee, so I can also stop and get one of my favorite lattes or iced drinks too.

The store is clean and cozy. We bought these to bring to a small family gathering and it didn't…read moredisappoint. They even have gluten-free selections. The sales person was nice.

The inside is nice and always clean Always stocked…read moreGet new flavors often Great service So many flavors and toppings Tastes great Suggest coming here

Menchies is such a cute place and in a great location near the library, restaurants and the area…read morewhere free Summer concerts are often heard. The inside is clean and open with a lot of natural light. Plenty of toppings to choose from, including fresh fruits and my favorite nonpareils, which I don't see often so they are a welcomed splurge/treat. The owner, Kwan, is very friendly, generous, and supportive of local community events and programs that encourage children and youth to succeed. And yes, the super cute spoons in several colors are reusable, so I often pack them in my work lunch box for yogurt or oatmeal. Menchies has cakes too and a community board to share about local events.

We drove past Parlor Donuts while in suburban Chicago and since it was near my hotel, we decided to…read moreforgo breakfast and have donuts instead. Parlor Donuts is probably the nicest donut shop I've ever been in. Nicely furnished , products displayed well and just a bright and cheery atmosphere. Besides donuts, they serve breakfast sandwiches and various coffee type drinks. The choices are numerous and if I hadn't been on the website the night before, it would have taken far longer for me to make a decision. I tried the Coconut cream filled and my wife, the Lemon Bar. They were delicious! I tried the Lemon Bar as well. A huge difference with these donuts are they are described as "Sweet Layered Donuts" and remind me of a "Kronut" which is basically a croissant dough made into a donut type creation. Flavors are abundant and creative like French Toast, Bourbon Caramel, Raspberry Pistachio and Peanut Butter Cup. Despite the nice environment and delicious donuts, I found them to be quite expensive so as a daily donut and bagel aficionado, Parlor would not be a regular stop. Also, there are no cake or more traditional donuts-only the spectacular ones! They are usually eaten with a knife and fork. The plastic utensils provided are not robust enough to use on these. I was surprised how large this donut chain is. There are several in my home state of Michigan and I believe they are currently in sixteen states with nearly a hundred locations nationally. Very good, creative treats in a very nice environment is a recipe for success.

To the Keepers of Parlor Doughnuts,…read more The cold winds blow fierce from the North, yet none so cutting as the gaze I endured upon crossing your threshold this past fortnight. Your sentinel, a dark-eyed warden of flour and glaze, fixed upon me a stare that would freeze dragon's breath. Her silence spoke volumes. Her words, when finally dragged forth like a blade from its scabbard, dripped with all the warmth of a White Walker's embrace. Four doughnuts I commanded. Four simple confections to sustain me on my journey. The Chocolate Cherry and Pumpkin Chai arrived swiftly enough, but the Keto offerings? Fifteen minutes I waited, only to receive pale, undercooked abominations bereft of their promised Vanilla and Chocolate icings. An insult? Nay. An act of war. The iced coffee, I grant you, proved worthy of song. Yet even nectar tastes bitter when served with contempt. Then came the final betrayal. I requested napkins to cleanse the sticky dishonor from my doughnut box. Your first guardian gestured to an empty dispenser as if mocking a starving man with an empty larder. The second emerged from her keep to decree, and I quote this dark edict: "You can find some in the bathroom." By the Old Gods and the New, I stood paralyzed. As I retreated to my carriage, I turned heel. I will demand refund and satisfaction! But alas, as I opened the glass door to the establisment, I witnessed Lady Number One filling the napkin dispenser with the supplies she swore did not exist. Outraged and confused, I stood watching, wondering what I had done wrong to deserve this subhuman treatment. House Dickon remembers. Winter has come for our patronage. Ron of House Dickon