Cranny Home Services always comes through for us. Have used heating, AC replacement and recently electrical services. All jobs completed in a timely manner and each service person very knowledgeable and professional. read more

Called them out to repair our HVAC. The tech was here the next day and had the system running in an hour, but he left without putting the cover back on the electronics housing of our condenser. I replaced it myself. Not great, Cranney read more

I thought my central ac unit had died, there was water damage on my ceiling and all the smoke alarms went off. I was able to get a next day appointment and they called me first thing to say they were coming. An assessment of some kind was made, though I don't think the problem was discovered by the technician. I was told how much a repair might cost, and that the price of repair would grow depending on how many components they had to look at to get to the problem, possibly amounting to $4000. And then there would be the cost of the freon, which was a few hundred for each dump. So of course I decided to get a new one. In the meantime, I was offered a membership for a monthly fee. I opted to get the furnace looked at as well for an additional charge, so that I could make an educated decision on what to replace. I was ultimately given a quote of $15000 for a whole new unit, but offered a $1000 discount if I locked in for the next day. In the end, I had a second company come by that afternoon, who estimated over the phone that a new unit would cost 7 to 10000, but instead they fixed the problem in no time flat, no runaround, no BS, told me what the problem was after they fixed it, why there was water damage to my ceiling, and added some coolant. $250 for the whole visit. Everyone at Cranney was professional and friendly, but man was I almost scammed. The only thing useful from them was the heating eval so I know I'm good for the winter. read more

I wish I could give Cranney a better review because the staff I spoke to from customer service were nice but Cranney absolutely failed to do every part of their job and it has caused nothing but stress and inconvenience for us. We needed a toilet and dishwasher installed, our toilet was not working well so we wanted this done sooner rather than later. First appointment I took the day off of work for and was called around afternoon that the plumber went home sick, fine things happen. The second time we schedule for when my boyfriend is home, the plumber eventually shows up no call. Even though we explained the task and all of he relevant information the plumber arrives and tells us our water needs to be shut off but he can't do that because we are in a condo. Fine we speak with our condo and reschedule, we are told we will be first in the morning because we have to have a time period to tell our neighbors. I fill out all of the paperwork for our condo and call TWICE to get the necessary information sent to them. The day comes and we are told that we are not on the schedule and the plumber called out. Now everything has to be redone with our condo association to reschedule, I call and find out they were never given the information needed. I call Cranney back and they insist they will send it, I even offer to stay on the phone to ensure it is sent, they say don't worry about it we will send it and call you back. After a few hours I call back and the office was closed and the information was never sent. After wasting THREE days off countless phone calls, paperwork etc we have nothing to show for it, and even if they do want to come Monday and don't call out again we can't have them install our things because the paperwork wasn't sent, what a way to waste EVERYONES time. Edit: I updated my review to three stars due to the wonderful work of their Plumber Justin, their workers are fine and it i not their fault that dispatch had so many issues. read more

I have upgraded two furnaces, one condenser and one tankless water heater. Great news about Cranney - one stop shop for all electrical, plumbing, heating, cooling, duct etc. All logistics are managed with in them selves, that saved lot of my time and justified to extra money spent. I am very happy with tank less water heater recommendation from sales team Shaun C and installation by Frank T. Frank is polite, have good work ethics and did not take any short cuts. I give FIVE stars to him. My two furnaces are installed by two different persons, each took their own short cuts. I am not 100% satisfied with either HVAC installation. On day one after they left home within hours drain pump started leaking. That have ended me up not having heat for 3 days. Team rushed up last day of installation without proper testing of system. When I talked to installation manager Rich I, he is polite and agreed to fix issues. Came four times after installation to fix multiple things, finally that got ended up as band-aids on new system. Over all Cranney is a nice company built on good ethics. I will use their service in future provided if I can choose who is coming in, prefers Frank or Carl. Your service quality will depend on whom they assigned. My recommendation to company PLEASE take time and train your team to one standard. Whom will deliver great service to clients leads to business expansion. read more

I called Cranney Home services because I couldn't get my bathroom faucet off to replace the new one. They wouldn't give me any kind of guess on the price over the phone. The guy was a half hour late. Looked up "replace customer supplied bathroom faucet" and told me it was going to be $250!!!!! I had to give him $49 to get him out of my house. That is insane that the people answering the phone can't have the same book to quote rates before wasting my valuable time. I will be telling EVERYONE I know to stay away from Cranney Home Services because they RIP people off for basic services!!!!! read more

I signed up for a tune-up service for whole-house AC units. The delivered service ($159 for the first unit and $225 for the second) consisted of changing the air filters, squirting off the compressor coils with a hose and inspecting the electrical connections on the condensers. The other services that are normally part of a tune-up, such as vacuuming the air handler fans and checking the refrigerant charge, were not completed. The technician (backed up by his service manager) said that each unit needed about $770 of parts before the refrigerant charge could be checked plus another $770 for vacuuming the each air handler fan. The service manager offered a 10% refund for the incomplete job. Learned who not to call when the units have to be replaced in the next few years. read more

Couldn't be happier. The technicians were top notch...timely, considerate of the home and the installation of a new AC system went perfectly in 90 degree heat. That's 90 degrees on the ground not in the attic! I would definitely utilize their services again....and will. When they left it was as if they had never been here. read more

Astronomical fees for plumbing service & parts! And they took forever to complete the job. Brought additional issues to light. Will be looking for a less pricey company. read more

On 12/10/18, Cranney came to my condo. I've been 'contracted' with this Co. maybe 2 yrs.? as I pay annual fee. Initially, I assumed when Cust. Service signed me up: I'd receive check/some maintenance on my furnace (yearly) and 2nd check (summertime?) on A.Condition unit which is atop furnace. To save my $ cash, I bought new Furnace filter (14" x 24" x 1"), to prepare for worker on his arrival--to install this (correct filter size). Justin frm. Cranney arrived on time. He's very friendly, capable worker, and responds well to any Questions RE: system that I have. Due to (nearby Lawrence, 2 Andovers' MA--explosions/fire in September 2018) he answ. a few my Q.'s on gas meter pressure/ or lines, and difference of out street gas pipes, versus inside..my home gas. He completed invoice, which I read/signed: his "Observations":blower clean, system runs well, no issues, but Recommended get 'tune-up' -seeing no history of tune-ups performed by Cranney. Next part: his "Findings". heat tune-up price $225. entails: Pull ignition parts & check connections, check gas pressure, check all electrical parts, change filter, check overall operation. Last sentence (invoice) "I can always obtain a free estimate to replace 14 yr. old Furnace sys." All of above, fine & good; but I truly thought in sign annual 'contract' in beginning, that the two annual"maintenance check-ups" visits...were covering the 'tune-ups', checks on gas pressure, connections. In other words. the recent visit 12/10/18..was nothing..but 'a change of furn. filter' look over sys. ? I doubt I get much of maintenance check-up dur. summer (on A.C. portion of system). Customer should be able 'distinguish' what they're paying for, contracts: annually--a vague 'check up' or a real work or maintenance on system, updates. ?? I'll decide soon --If I want stay w/ this Cranney Co. or not. From G.S. read more

Ironically, I have been asked by Cranney via email to provide feedback. So, I'll provide the short version of our experience: We've had a malfunctioning heat pump that we are using for AC and heat since 8/1/18. $1800 worth of repairs and countless phonecalls and service visits later, the problem is still undiagnosed (not to mention solved as of 10/15/18). The fact that the system is still not working properly after 2 and 1/2 months is frustrating. The fact that there is no sense of urgency or obvious desire to solve the problem is outraging. The company's 100% satisfaction guarantee states that "if you are not fully satisfied, let us know, and we'll make it right or you don't pay!" At this point it's not right and we paid $1800. read more

i called cranney home services in danvers for an installation of our $600 dishwasher! it took the plumber the better part of the three hours he spent in our home unhooking the old one! after three hours in my kitchen he told me that he had called a cranney electrician to complete some electrical work that needed to be done prior to installation ! so , he told us he had finished his end and requested a check for his time- $457.00! when he departed, the dishwasher was sitting in the middle of my kitchen ! next thing. two electricians show up! so i asked the electricians if they were looking for a check as well! they told me that they were looking for a check for $522.00! almost $1,000 to install a $600. 00 dishwasher! i called douglass appliance and asked them what was a reasonable price for a dishwasher installation! they told me that it should not cost more than $300 ! i spoke to ricky( manager) at cranney and told him about my dilemma ! he was a gentleman! he explained that additional work was required, but agreed to deduct a total of $275 off of my 1,000 invoice this invoice had already reflected the 15% off because we had signed a service contract with them! it aggravates me at the total expense! without a service contract, i was looking at a bill of over $1,100 on do a simple installation ! i must look extremely stupid to these people! if i had not voiced my displeasure at the outrageous fees, we would have been out $275 on top of an already ridiculous charge! completely appalled at their charges ! read more

Like many others, I've found these guys to be really scammy. We've had them out several times to work or quote work for our new house. We thought it might be valuable to subscribe to their membership program (they waive their fee to show up) since the house is new to us, but what they don't tell you is the service fee is NOT the same as a diagnostic fee (so they'll come to your house for "free" but you should expect to pay for them to actually look at anything to actually tell you what the problem is. We've paid as much as $200 for a "diagnosis"). Their quotes are very high -- we've gotten second opinions and priced them against competitors and they are always significantly higher. An example - replacing a house trap with another plummer was 2k. Cranney quoted us 3k. Our last interaction with them was by far the worst. We had a fridge leak which was running into our basement. They came out, charged us $400 to run a new water line, and as they were leaving conveniently let us know that our fridge itself was leaking from the back. This was the real cause of the issue. I really feel like they take advantage of people who aren't experts in the field, which frankly feels really terrible as a customer. Run. read more

Very dishonest .... I had a negative experience with this company regarding my central air. Cranny came out in the summer of 2014 and had told me I needed a new condenser, well it was not the condenser. I called several HVAC companies and all were honest it was a wire that had been torn - $150.00 opposed to $2800. 00 ! I had another negative event with this company ... read more

Frank N was FANTASTIC!!! I would HIGHLY RECOMMEND HIM!!! He came over within a matter of minutes to fix my Kitchen sink that was clogged. He was professional, polite and neat!! He without me having to ask put on shoe covers and kept my home and everything under my sink neat and orderly. I was IMPRESSED!!! Thank you Frank N!!!! read more

I called three companies for a quote to replace an HVAC system. The other two companies look at the job and emailed me a quote. Cranney looked at it and will not send it to me to review. The do not email quotes and will only meet with you in person. When I told the rep that I received quotes via email from other companies, he said he would have to check with his boss. Too pushy! Too corporate. They just lost my business. read more

Worst customer service ever. Not only will they not give you an estimated time they will arrive, they call you out of the blue and tell you they will be there soon. I get there and their not there. I call them, AT THE NUMBER THEY CALLED ME FROM, to find out what the delay is. They tell me I'm lying and that they never called me. I've had work done by Cranney before, and their technicians are good. Expensive, but good, and, I thought, worth the price. Something obviously has gone downhill. Such rude and unprofessional service. Will not go to them again. read more

Update: I called them one more time prior to disputing with my cc and they did make it right by crediting the charges. They said phones has been down previous day. No excuse because I had actually spoken with people twice who were going to call me back and it had been three business days since my first call. I am undecided as to if I will give them another chance. read more

Stayed home from work but they were a no-show! Had some work ongoing at my home and unexpectedly needed an electrician. Called on a Tuesday and was told they could have someone out on Friday, and I would get a call 30 minutes before they arrived. Got a message Thursday evening confirming the service appointment, and called again Friday around 1:30 to get an update on the time frame. Was told that I was on the schedule but they didn't have an exact time and would call 30 minutes before. Stayed home waiting, but they never called/ came. Called again at 4:30, was told that they didn't have me on the schedule!!!! So lost a day of work, will lose more time on the project at my house! Canceled and called another electrician. read more

Frank was great. He replaced our gas vent fan quickly. He spotted a gas leak in our condo basement and tightened the pipe too.

I called Cranney Home Services when I woke up this morning with no heat. And I should also mention that it was 6 degrees outside. REALLY COLD! I called at 6:30am, they let me know how much it would be just to show up (which seemed reasonable to me) and Steve was there at 7:50. He was extremely nice and polite, explained everything to me, and let me know before he did things what it would cost. He had the part I needed, and my heat is now working again! I was at work by 9:30am. Thank you, Steve!!! read more

I am not going to use this company again! We need to change the filter for the oil heater. First visiting was really good and I was told that I need to clean my chimney. After I cleaning the chimney, my heater service has been rescheduled three times and still not done yet! The worst part is that they never successfully inform me about the cancelation: I missed their phone call but can not reach them back; and although I told them many times that I prefer a notification through email, they never never did it. Very bad experience, and the service is expensive too! read more

Cranney sent Frank to take care of an emergency at my home on a Saturday night. (Everyone else I called wasn't answering their phone - was a Pats playoff game night!) He was friendly, competent, and did a very professional job. They are a large company, and so charge accordingly, but the work was top notch. I also like that the Cranney's donate a lot to non-profit charities on the North Shore. read more

Andover resident impacted by #MVGasFires. Cranney Home Services saved me from hotels with electric hot water heater install!! Fast, Friendly, and reputable service! read more

poor skills workers and over charge! Stay away from this company. They sent their technicians twice, just do the cleaning, and charge me over 600$, and worst of all, they messed up the heat setting - the heat was gone up to 85 at mid-night! this was insane. We have to get someone else to look at it to readjust the temp. setting back to normal. Stay away from them, period! read more

Fantastic service!! So friendly and very responsive to calls. They call you back when they say they will and show up on time! Karl and Justin are great, and the person answering the phone was wonderful too. Don't use anyone else! read more

Every year I have my gas furnaces and hot water heaters services by Cranney Home Services at my 3 family complex in Peabody. My 3 furnaces are forced hot air and are 25 years old and still run like new thanks to having them services annually. My Hot Water Heaters are also running great and are now 10 years old. As a landlord - having my home serviced has saved me valuable time and expenses and keep my tenants happy. Cranney Home Services are professionals and do a great job keeping my investment property in great shape. Somes Properties read more

Mike B came on 8/27/13 to do electrical work Justin H came on 8/30/13 to plumbing Both were on time and very professional they did an excellent job. Mike B installed electrical outlets in basement for washer and dryer Justin installed a washer hookup and removed and installed a utility sink in the basement,. The house is a 113 years old so I know its not easy doing work to it, but these two professionals were able complete their jobs with no problems I recently had shoulder surgery and was unable to move a heavy sink and Justin along with the help of his co worker Scott moved this heavy 100+ year old soapstone sink Their workmanship was excellent and cleaning the site after was fantastic, cleaning after a job is one of my pet peeves I have had previous contractors where after they finished their work and cleaned only to clean up after them myself. I would definitely use this company again. read more

Today was the second time we had Frank out to service our aging boiler. He performed a very thorough cleaning last year and yesterday, the pilot wouldn't stay lit. Cranny immediately sent him out. He is very professional and knowledgeable. We've used Cranny Home Services for other projects. They are not the cheapest around and for electrical, I think we may have spent too much. However, when it comes to plumbing, Frank is the best. Customer service has always been A+ as they continue to call you with updates of arrival. Highly Recommend. read more

There's no other way of putting it other than they suck! I signed up for the service plan and they have been billing me $24 per month. This plan is supposed to give me preferred service. However, their service has been horrible. Today was the final straw. I took a vacation day specifically to have Cranney conduct an annual plumbing inspection. I was told the dispatcher would call me in the morning to let me know when the plumber would arrive. After receiving no call by 10AM I called them and I was told I was next in line. Still no one showed. At 5:30PM I called and canceled and canceled my plan as this was at least the fourth time they have done this. I basically took a vacation day to sit around waiting for a call. Don't waste your time with Cranney. read more

I am glad I am a customer of Cranney Home Services. The serviceman does a very thorough job of cleaning and preparing our furnace for winter weather. read more

I'm thoroughly impressed with the professionalism of all the servicemen i've encountered from this company. They all seem very thorough and knowledgable, taking extra care to troubleshoot my ongoing AC problem (that turned out to be related to tree roots in my pipes.) In addition, they do not charge an additional outcall fee for returning to my home to address a recurrent problem (at least until it's adequately diagnosed). I'd recommend them highly. read more

I could give them 0 stars but it is not possible. Stay away from this company unless you have money to burn. I called them to come and see a problem with my main drain, it was clogged and the water was backing up. They changed me $49.95 just to send someone at my house and tell me that I had a clogged pipe (which I already knew thats why i called them to find where the problem was).After he told me the pipe is clogged he gave me the price to try and fix the problem that was $700. Long story short you pay someone to show at your house with an ipad $50 just to give you a ridiculous price to fix the problem. When I spoke over the phone to do the appointment they told me you pay the dispatcher fee and they will find where the problem is and they will try to unclog it for that fee. Apparently not, my concern is that they do this to many other people especially seniors and charge them at least 3or 4 more times than other companies.Make yourself a favor and DO NOT CONTACT THEM AT ALL. I learned from my mistake and hopefully people will read my comment and stay away from this company that is basically stealing people's money. read more

the idiots who drive their trucks NEVER use directionals, almost hit me twice, almost ran someone over, and looked to be laughing about it also. how the hell did they get their license? talk about unprofessional read more

Cranney Home Servces arrived at my parents house on 01/27/2017 in Danvers MA to place a shower nozzle !!!,When I called Cranney to set up the appointment they told me $49.95 to look at the job and they will have a nozzle on the truck and will give a price for the job. He quote was$1,341.00 That is right $1,341.00!!! My father almost at 83 had a heart attack ! They said no the tech cam back in said alright if you get our plan for $22.95 per month the Cranney plan will be $1000.00. My parents again said no!!!!. Tech came back again from his truck and said ok $800.00. My Father said NO!!!!! They paid $49.95 for nothing . I called the office explained I was concerned spoke to the manager she was going to email me the quote never did. My Mother and Fathers quote just gave the price no break down of charges !!!! BEWARE OF THIS COMPANY !!!!! read more

We belonged to their "loyalty" program for the past year but won't be using their services again. Cranney has done plumbing and electrical work for us. For the most part, the work has been fine and the guys who came out to do the work have been good. At first my main issue was with the scheduling: they have an office to do scheduling but somehow they never manage to get it right. We'd be scheduled for a window and they'd show up hours later. I know jobs run late and traffic in the area is awful, but no call from the office, no update, nothing. Why pay the higher price for a company with a scheduling office if it doesn't mean effective, responsive scheduling? Second, their prices are just high; at least $100 bucks more to install a ceiling fan than another electrician's quote. Third, and this was the last straw, prompting me to write this review: they installed a ceiling fan in our infant's room in an unsafe way. The fan ended up being faulty and had to be uninstalled. When it was taken out, we saw that the fixture box was loose. We could literally jiggle it. It also wasn't secured to the ceiling joists. Instead of telling us we needed a different box to hold the weight of the fan or that it wasn't possible to install a fan securely, they'd installed a 30 pound fan into a loose box in our baby's room! So, yeah, you don't even get what you pay for. read more

Cranney is the best. They are efficient, thorough, solution-oriented and really nice guys. We've used them for converting to gas, replacing radiators, various plumbing needs including fixing a major backup last Thanksgiving before our guests arrived. We have the service plan (very reasonable) and they are more than accommodating. I have a crazy dog who barks and invades everyone's personal space -- jumping up and licking them. Every guy has dealt with him so well. It's a pleasure. Tomorrow they are coming to shut down my outdoor shower.... read more

The Cranney technician that came to our home gave a labor estimate(cost $50) for a sink, faucet, and disposal installation that was $770(more than double) more than what a local(Andover, MA), reputable plumbing company charged. Save yourself the time and money, avoid Cranney Home Services for plumbing projects! read more

I had a rep here on Sept 22. I asked for a quote to replace my oil boiler with oil and/or gas. The salesman was quick to tell me his shoe size (14), how much he power lifts...but not a word of how he could help Me. It is close to 2 months later, and the promised quote has not yet arrived. I wondered why? They spend money on TV to attract customers, tell us how great they are..but 6 weeks later and no quote makes me wonder if that is because they saw I had done some research, I knew generally what was available, but hoped to augment my research with their recommendations. Not now. Would never do business with them, and wish it were possible to boot them with my size 11 shoe for taking my time and courtesy and leaving me with a bad taste read more

My landlord called them to replace our kitchen, bathroom, and shower faucets. They quoted us $740 for the kitchen one (labor and new faucet) and $398 for bathroom (labor and new faucet). They told us that a new faucet would cost around $500 (giving no options) and we bought new ones from Home Depot for $30... These margins are crazy. They think there is no competition out there in the market? They can keep the $50 retainer fee and try to fool someone else. read more