1. Michael Russo Plumbing & Heating

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Lynn, MA

Michael Russo Plumbing & Heating

3.4 (14 reviews)
Closed • 8:00 am - 4:00 pm

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3 years ago

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4 years ago

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4 years ago

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David R.

Thanks for your kind words, we appreciate your business!

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4 years ago

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David R.

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4 years ago

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David R.

We truly appreciate your business, thank you for your kind words.

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2 years ago

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5 years ago

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Max Heating and Cooling - Max HVAC Serving the Boston, MA area

Max Heating and Cooling

(22 reviews)

Had an absolutely amazing experience with Max Heating and Cooling! My old steam boiler developed a…read morecracked heat exchanger, and Max Heating was prompt, informative, and willing to do the replacement during the New Year holiday. Dan and Sam have been stand-out with the depth of their answers to my questions. I appreciate that immensely as a demonstration of how much they care about the subject matter, and how much they care about ensuring I'm properly informed on what is happening. Sam and his crew were out all day yesterday dismantling the old boiler and installing the new one. They were friendly and engaged the whole time letting me observe the process. Sam called me over throughout to show me up close what had corroded in my old boiler, and to explain to me how it happened. He did the same during install of the new boiler to demonstrate all the critical aspects for maintenance--including letting me unscrew and rescrew a piece to practice for future cleaning. The new boiler is running smoothly right now. I feel like I understand its pieces. Sam even took an interest in diagnosing why my bathroom heating panel (which has never worked) wasn't heating. He cleaned out its vent and it has heat now. My cat is very happy to be warm right now. From the way Sam and his crew talked through all the aspects of the work they were doing, it was clear they take pride in the quality of the work. This wasn't just a job to get over and done with. And what's more, they did it for $2k cheaper than my competing quote. Max Heating and Cooling will be the first people I call for any plumbing projects I have going forward.

I would give MAX 6 stars if I could! Our central AC died at…read more1am on one of the hotest nights of the summer. The next morning I started calling a few places to see if they could help. I was brushed off, delayed, and ignored by all EXCEPT FOR MAX! They sent out two of the techs and within a few hours had my AC running again. Their price was reasonable, the techs were super competent and nice. I highly recommend them!

SwampscottRefrigeration

SwampscottRefrigeration

(25 reviews)

John is really knowledgeable and efficient, fixed my 10 year old air conditioning system. Runs like…read morenew. Have used multiple companies in the past, SW is by far the best. they never pressure you to sell you other like the other company does.

Hired this company to do a tune up at my house through a special they were offering to the hundreds…read moreof homes in my community. What a mistake this was ! They came and "did their service" which clearly states many things they're doing but explicitly - check capacitor - check drain pump They come and leave and say all is good in the same day. About a week goes by we get this absolutely foul inhumane smell in the house. After hours of searching we find our drain pump to be not working and overflowing causing the smell some how. Next to our existing drain pump is a brand new in the box drain pump and a brand new electric meter. We call this company to ask why this was left here and why we weren't informed there was an issue. We're harshly told that there was no issue and that they didn't leave that pump there and that's not their meter and that since we have a backup pump to swap the pump ourselves as it's our problem The brand new pump wasn't ours it was left there by the tech they sent out to do the "work". We're now left with some ruined carpet and water damage mitigation rental equipment on our dime due to their mess up. Now let's fast forward another week where our AC stops working. We of course call another company to come since this company is incompetent and of course the issue is the run capacitor that they got paid to inspect completely full to the top with a mouse family. Along with the capacitor issue they said they're checking the wiring and half the wiring in the capacitor cubicle is deteriorated and the insulation is at the end of its life. Attached is the solicited special and the status of the things they got paid to work on a week after we paid them

128 Plumbing, Heating, Cooling & Electric

128 Plumbing, Heating, Cooling & Electric

(222 reviews)

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

I called 128 Plumbing about one cracked drain pipe. I was told my entire house needed to be…read morerepiped. The estimate (#435094323) was $30,275 to demo every wall and ceiling necessary, disconnect first- and second-floor bathrooms, toilets and sinks, and replace the main stack. That was presented to me as the only option -- no alternatives, no phasing, nothing. And it did not include the roughly $6,000 I'd need to close the walls back up and reinstall fixtures, or the ~$400 roofer I'd have to hire and coordinate myself. Their own estimate puts the hole repair on the customer in writing. All in: nearly $37,000. Meanwhile my first-floor tenant was told she couldn't use her bathroom or her kitchen. When I hesitated at the number, I was told that at least if I sold the house I'd "have retail value." That's the line that made me stop and get a second opinion. Thompson Plumbing came out, found the actual leak -- old hubbed cast iron serving the kitchen -- and repiped it. $2,995. My final invoice was $3,420, and that included an unrelated frost-free silcock I added on. My toilet was fine. My kitchen sink was fine. My tenant's kitchen and bathroom were fine. Not one wall was demoed. Same house. Same leak. Ten percent of the price. I'm not going to speculate about why the two assessments were so far apart. I'll just say this: if 128 Plumbing tells you your house needs a $30,000 repipe, get a second quote before you sign anything. I nearly didn't, and it would have cost me thirty-three thousand dollars I did not need to spend.

Michael Russo Plumbing & Heating - plumbing - Updated October 2026

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