As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

We didn't hire Tim but he worked with the contractor we hired for a bug renovation. He replaced our…read moreentire heating system and added central air. 2 years later and the AC isn't working. We called another plumber to take a look who told us the system was installed incorrectly and the refrigerant is completely drained. It's going to be $3k to fix. We reached out to our contractor who insisted we let Tim take a look. It took days for Tim to even call me. Then he said he'd clear his calendar to take a look. Now it's been 3 days and still haven't heard a word. He doesn't keep his word and doesn't do quality work. Unrelated the reason I'm posting this review but at the time of the install we chose to go with two separate condensers which is more expensive. We came home to find out he'd decided to do one without telling us. Had to cut out part of my closet to do the vent through the second floor. My clothes were thrown all over my bed and most things ruined because of the dust. On top of that no one said a word to us about cost and we had to ask for them to lower the price based on other honest quotes we'd been given. I do not recommend.

Alfred has now bailed me and family out of 3 major jams in the past 18 months. The first was when…read morethe plumber that I had hired (or so I thought) didn't show up for a kitchen remodel. I got New Age Plumbing's number from a friend and Alfred was at my house that afternoon to check out the job and he started the following morning. Alfred's quick response made it possible to keep my remodel on schedule. Several months later our hot water heater blew a massive leak at 8 pm on a Saturday, Alfred showed up Sunday morning to install a new heater and haul to old one away. Finally last night the faulty gas valve on the same hot water heater failed and Alfred was here this afternoon replacing the valve, when hot water heater manufacturer was going to make me and my family wait until next week for a repair. I have nothing but good things to say about these guys. I would recommend them 100%

Excellent customer service and staff is friendly and efficient service over all 5 star AC companyread more

Our central air conditioning system wasn't working so we had to call metropolitan air who installed…read moreit in the first place. The process went smoothly. We called, they couldn't do it right away so we had to wait a couple of days for them to come over and fix it. They were able to identify the issue fairly quickly once they got here and changed the air filters and replace the coolant. The person also taught us what to do to keep the system clean. Definitely had a better experience than I expected. Would recommend.

Alan is a true old school tradesman that works with integrity. Another contractor said to replace…read morethe whole system for $15,000, Alan noticed a leak in the AC unit and used a sealant and replaced the Frion and cleaned the coils, system has been 100% since. He's a decent guy and didn't rip us off, I was very happy with his service

Al responded quickly to my call and was out to the house the same afternoon. He fixed our A/C at a…read morevery reasonable price. Highly recommended!

If there was an option for 10 STARS, highly worthy- extremely reliable, high quality and rapid…read moreaccomodating all around. Nick and Carlton were both equally responsive, they did some troubleshooting, and they came when we had AC dilemma with a Broken central AC. They came to the rescue and within minutes they restored some Relief, they customized the fit as this was a casement window. Very flexible and the aftermath is we can genuinely count and rely on this highly reputable establishment as they service the greater metro west above and beyond I love that they have a variety of equipment all up to date, and very well maintained. They are really PROS and I can't thank them enough as they made our summer much smoother. They have an option to do a buy back option too! I only wish I found them sooner!! They are fully committed to their customers which speaks in volumes!

Phenomenal. I…read moreordered my ACs and wanted to bump up the installation date because it started to get unseasonably warm in the city and they were able to accommodate. Jim and his guy arrived right within the delivery window Jim specified and he called (then texted when I missed his call which was much appreciated) to let me know their ETA. When they arrived and found that one of the units didn't fit in the window, they had another one in the van that they were able swap it out with instead. I appreciated that they were ready to handle issues like this without it resulting in a second trip. Because the unit that would fit in the window was smaller than the one I ordered, there was of course a price difference in what I paid for vs. what was being installed and Jim let me know he'd be refund the difference without my asking. That spoke volumes about his business' ethics to me. Worth mentioning: Also without my asking, I noticed Jim removed his shoes when he was installing an AC unit in my bedroom (probably because he saw I was barefoot). I thought that was incredibly considerate and as someone who never writes reviews, that is the reason I'm writing this review. Really professional service, the units are super clean, and all-in-all, the whole process from booking to installation was a seamless experience. Definitely don't hesitate to book with these guys, it's worth every penny.

Our central air conditioning unit broke during a very hot summer spell. Despite it being in the…read moremiddle of their busiest season, and being one man down - Paone answered our call personally and sent an expert technician out the very same day, who fixed the problem. We were beyond pleased! Paone also services our heating system. They provide top-notch, service in all seasons and we highly recommend them.

We recently had a problem with our heating system on Christmas Eve, we called Paone Mechanical in…read morewhich we did not have a service contract with. I talked to the owner of the company and he sent one of their technicians out that night! They repaired the problem and were thrilled that they did that for us. We would recommend them to our friends and family. Than you Donny for your help and we appreciated that you could come out that night.

Chris came out to fix my heating unit in the attic. He was quick with diagnosing the issue,…read moreexplaining it in a way I could understand, and giving me a plan for how he will get it operational again. As he was working on the unit, he was explaining to me exactly what he was doing. He didn't leave until everything was tested and operational. What stood out most to me about Chris is his willingness to explain things to you so you understand your system better and the advice he gives you to extend the longevity of your systems. Overall I would reach out to chris again whenever I need service. Top notch service and excellent customer service.

Chris came out and looked at our furnace. It was not working properly and he fixed it. He also…read moreprovided me with tips on how to prevent the same problem in the future. I highly recommend his business and services!

I had submitted a quote request for a new indirect-fired water heater through Yelp and received…read moreoffers from 4-5 different plumbers. Steve from Blue Line impressed me with his price and his specific window for the installation. Within 48-hours, he was here with his assistant Franco. They made quick work of taking out and disposing of our hold tank, and installing the new one. Total job took them about 2.5 hours. He was helpful in flushing and explaining some aspects of our boiler for its ongoing maintenance and repair. Steve & Franco were pros -- remaining masked and careful when they were in our home. Steve talked me through how to set the temperature of the tank clearly and showed me everything I need to know. Best of all, they had an excellent price, and there were no surprise charges. What they had quoted is exactly what I paid. I would definitely use them again!!

I contacted Blue Line when my gas boiler stopped working, in freezing temperatures. My house was 44…read moredegrees and I needed someone that day. I texted the number and got a response within a few minutes, and they were able to fit me in within a 4-hour window. The only reason I didn't end up using them was because a company closer in location was able to fit me in within the hour, and I was cold. However, I really appreciated the quick response and the communications with Blue Line was professional and efficient--I will definitely use them in the future!