We are on the third floor of a walk up condo, and we have a private rooftop deck. We started…read moregetting leaks in the ceiling in two places in our kitchen, and called about a half a dozen places in and around the city to come out and assess. The proposals were all over the place. Some companies said it couldn't be done without ripping off the rooftop deck and repairing everything. Some companies said it wasn't the roof at all, it was condensation inside the house? Jeff at Rollin Contracting was way more honest and practical in his assessment. He pointed out where he suspected the two leaks were coming from, but said that you never really know until you rip up the roof and move the air conditioner and take a look. He told us that roof repair was tricky, that the guys who said we might have to replace the whole roof could be right. But he wouldn't start with that, he would start with the less expensive approach. Granted, there was the risk that if it didn't work, we would have wasted that money when they re-did the whole roof, but we decided to gamble on a $2000 repair rather than jump into the $12,000 repair of the whole roof. Rollin Contracting was the only one who was honest and open and gave us options. He was also the one who was most confident in where he thought the leaks were coming from. It has now been one month since they repaired both potential sources of the leak, and neither of the leaks have come back. And in case you haven't been paying attention, we've gotten absolutely drenched this May. Meaning there is no doubt in my mind that they successfully fixed the leaks. The contractors that came to do the work were great, they didn't even enter the house. I offered to let them come inside to get to the rooftop, and they said they preferred to just go up and over to keep our house clean. While taking up the wooden boards on the rooftop deck to do the roof repair, they accidentally broke one of the boards. They went to Home Depot and replaced the board that day. Not a big deal, and super quick to fix it. Also, at the last minute (after we had signed the contract), I realized that I had forgotten to ask them about the fireplace, which also occasionally drips water during bad storms. I asked Jeff if he would have his guys look at the chimney to see if they could identify the source of the potential leak and to let me know what his recommendations were to have that fixed as well. He went ahead and had his guys caulk it while they were up there without even charging us. I know that's probably not a huge expense, but it was still a nice gesture to just throw that in. So across the board it was a great experience. Would definitely work with these guys again and recommend them with confidence.

We filed a compliant with the BBB for Rollin's failure to obtain necessary permits, workmanship…read morefailures and lack of professionalism. Please think twice before hiring this contractor - it will not be worth it if there are any uncertainties re: your project and they will say anything to get your job. We hired Jeff to perform some deck work for our three flat. Jeff quoted us $6K to replace certain posts and railings. One year later, additional work was clearly required because railings were loose and Jeff performed an additional $3K worth of work. At no time to Jeff represent himself as anything other than qualified to perform the work. Turns out he never even got a permit for the work. We were cited by the city for non-compliance shortly after his second round of work. He complied with fixing some of the issues identified. When he met with the inspector to review the work and confirm compliance, he essentially yelled, screamed, stormed off and refused to fix any of the additional work. We are now left with a deck that still needs work, $12K later. Jeff continues not to respond to emails/requests for him to finish his work. Jeff misrepresented his ability to do deck work according to city law and code. His unprofessionalism in resolving the issue that he created (he should have just said his people didnt do deck work maybe instead of doing a poor job and then getting upset when someone challenged him to do the work properly) was so disappointing. Do not work with this contractor.

One Star - Would Give Zero If Possible…read more Review for: The Basement Men (The Creative Approach Builders & Remodelers, Inc.) We were referred to this company and initially spoke with Steve. During early phone conversations, we were told the job was usually around $1,000. We scheduled an appointment for 10:00am. Steve called after 10:00am to confirm the appointment, but did not actually arrive until close to noon. When he later came to see the space in person, the price discussed was $1,500, which we agreed to. We paid a $750 deposit via Zelle to schedule the work and signed the contract. We had agreed that we would purchase the exhaust fan ourselves. After we purchased it, we were then told there would be an additional $200 charge to install the fan we had already bought. We were also separately asked to send an additional $75 via Zelle to complete HOA paperwork and provide insurance information. No work was performed other than the site visit. Before anything even started, and after multiple additional costs were introduced beyond what was originally discussed, we decided to cancel. At that point, we were told the deposit would not be refunded. The end result was paying $750, having no work completed, and being asked for more money than what we initially agreed to. Only after this situation did we take a closer look at the full contract, including the fine print on the reverse side. Based on our reading, there are several provisions that future customers may want to review very carefully before signing. These include language related to: - Broad limitations on responsibility - Little or no warranty protection - Attorney fees and collection costs being shifted to the customer - High late-payment penalties - Significant cancellation penalties - Permit-related responsibility being placed on the homeowner - The ability to remove materials if payment disputes arise In our opinion, when no work has been performed, it's reasonable to expect at least a partial refund of a deposit, possibly minus a small scheduling or consultation fee. That was not our experience. This review is not written lightly. We understand that home improvement projects can be complex and that misunderstandings can happen. However, from our perspective, the combination of shifting prices, additional fees introduced after the deposit, strict contract terms, and refusal to refund any portion of the deposit resulted in a very negative experience. We would not use this company again. Anyone considering them should read every page of the contract carefully, confirm all potential costs upfront, and make sure the terms align with their comfort level before proceeding.

Extremely greedy and wants money prior to completion. Steve puts the pressure on to keep writing…read morechecks despite shoddy work and non completion. Be forewarned

Long-overdue reviewer here. Joe and crew built us a big, beautiful new kitchen several years ago…read more This included demo of our tiny bungalow kitchen and the back of our house, then pouring concrete, framing the new addition, building roof, walls, plumbing, electrical, the works. He worked within our budget the whole way through, explained everything in terms we could understand, since this was the first big construction job we'd ever experienced. Considering that our house was old and idiosyncratic, he tackled surprises and unexpected circumstances and made them work out great! Highly recommended!

He is a SCAM ARTIST! I had a 3 flat with a bad back porch. He tore down the back porch and nver…read morere-built it. I got a judgement in Court for $9,000 but he never paid it. Now he is in the Real Estate Business.

Due to water damage the bathroom had to be torn down to the studs and everything replaced. I wanted…read moreto keep an antique feel and the crew brought that to life. The built-in shelf in the shower wall was their idea and it was such a good one. Everyone who's come over to the house since the remodel has remarked on how beautiful it came out.

I hired Steve B's Handyman Service to paint accent walls to my condo. Steve and his partner were a…read morepleasure to work with. They did a great paint job and dealt patiently with my perfectionism, accommodating my requests. My place looks sleek and vibrant now and has a lot more personality. The paint job came out well, and I am absolutely pleased with the result.

I've used Alex and his team for smaller home projects/handyman services for many years…read more Communication, punctuality, expertise have always been top notch! Most recently Rene came out providing his handyman services and he was a pleasure, working quickly and efficiently! Another great Classic Remodeling experience - thank you all!

Alex and his team did a great job repairing a foundation issue, involving the rim joist and sill…read moreplate. They were knowledgeable and worked closely with the waterproofing contractor. I look forward to having them back for future projects.

See the photo for his work . No words to articulate this contractor . Hire at your own risk !read more

I should have guessed when I tried to schedule with him, and he asked me to remind him the…read moreafternoon before. I sent him pictures of the jobs we wanted him to do, which he acknowledged, saying that it looked like a full day's worth of work. I reminded him the afternoon before, as requested, and he then told me he had another job in the morning. He then texted me the morning of and asked if he could bring a helper, doubling the hourly rate but getting more done more quickly. I approved (stupidly). He then showed up and asked me if they were going to be working inside or outside (all of the jobs I had texted him about and sent pictures for were obviously inside). I walked him through it, and he told me he could do all of the work. Fast forward to when the work was completed (poorly). My wife called him to complain about the way his guys left things, and he started trying to pit my wife and I against each other. He changed his story several times--despite the fact that most of our communication was via text, so I had records of it--and tried to paint me as the bad guy to my wife. To his credit, he wound up coming out to try to fix some of the problems himself. However, he wasn't able to fix much of it the day he came, and he offered to get us a discounted quote on fixing the rest of it. We declined. He explained on this last day (after the fact) that it is difficult to exactly match paint colors (for covering patches he did on the walls) and that he wasn't able to tack down the area of carpet we had asked him to on the first day because he isn't a carpet-layer. Had he explained these two things upfront--and had he not engaged in all of the emotionally manipulative b.s.--this review may have been different. As it is, I wouldn't recommend hiring him for any more-involved work. If you need a cabinet fixed or bathroom hardware mounted, he's probably a fine candidate. For anything more complicated, my experience leads me to recommend going in a different direction. Photos are of "completed" work.

Quality workmanship and timeliness. He's done two projects for me; a full kitchen remodel and a new…read moreshower installation. He is hands-on with his crew and ensures that the project meets your expectations.

I had Thomas Solutions extend my patio around my back yard, replace the broken sidewalk in front…read moreand add a car path on front of my garage. They did an excellent job, cleanup behind themself and very professional. I would recommend them to all my family.

I will echo that sentiment that I see consistent throughout all the reviews... Bob is a lifesaver…read more His laid-back attitude is a rare quality to find with someone whose craftsmanship is so exacting, his knowledge base is equally impressive. He thoroughly screens the workers he brings in on your project and they are equally as precise and easy-going

Had Bob Shrago over to give us some advice on building a porch and a few other miscellaneous items…read more He was wonderful with communication and advice, came when he said he would, didn't charge anything. We did use one of his guys for some electrical work and he was excellent; quick, fixed the issue, not expensive. I am thrilled we found Bob. He a wonderful source for recommending reliable people, and I would definitely use him if I have a large project. Highly recommend.