Excellent doctor, excellent staff, and efficient. This was my first visit and I was impressed. The…read moreoffice staff was very friendly and efficient. The X-ray tech was great and the doctor spent enough time with me. I also like that they have a patient portal for appointments, bills, questions, etc. I would definitely recommend this practice! It's newer (open since July of 2021) in Rockwall. He was previously in Plano.

From the owner: At Quinby Orthopedics of Rockwall we are the partner you can trust with all orthopedic issues. Our…read more"specialty" is treating the pain you experience, and getting you back to living a full life. Below is a list of just a few things we specialize in: +General Orthopedics +Non-Operative Treatments +Joint Replacements +Minimally Invasive Procedures +Sports Injuries +Knee Arthroscopy +ACL Repair +Arthritis

Dr. Britt was a friendly physician that could diagnose and order the tests that I needed to have…read moreperformed. His office was efficient and you could tell that they truly enjoyed patient interaction. I have complete trust in the office for the diagnosis and follow up care!! Great job Dr. Britt!!

Had my right hip replaced by Dr. Bruno Gross on March 23rd. and have yet to hear from anyone from…read morethis office on how well my recovery is going. I've had two other major surgeries before and the Dr's office always called a few days later to check on me. Not so much with this orthopedic company. Got their money and that's it. Now the surgeon himself did a good job on the surgery I assume but his assistants have really dropped the ball. I'll be having ankle surgery in near future but would rather have someone that at least tries to show they care. Orthopedics Specialist of Dallas not so much, they don't even try to act like they give a damn.

I had three scheduled surgeries in 2021 two were major joint replacements and one was a shoulder…read morerepair. Dr Acree did all three. First replacement 6/1 with an incredibly quick recovery, I walked in on my own power about 18 days after surgery for follow up and staple removal. Second replacement was 10/1 took about 45 days to recover, as I was told and had read many articles about no two surgeries are alike... I agree. Looking back almost a year now I am completely recovered and back to my normal schedule. Dr Acree, his PA Elizabeth and all the staff I had contact with were amazing, caring, concerned, prompt and just very friendly people to work with. If you are in the Rockwall area and are having orthopedic issues, this is your guy.

I had a very upsetting and unprofessional experience at Orthopedics of Rockwall on Ridge Road…read moreduring my recent appointment. I arrived on time, completed my paperwork, and was initially assisted by kind and professional staff. However, while being escorted for x-rays, a male x-ray technician (name unknown) entered the room and began yelling at me aggressively because I was briefly on my phone while ending a work-related call. His tone was loud, hostile, and intimidating. I asked him calmly not to speak to me that way, but he continued yelling and then stormed out of the room. I felt frightened, shaken, and unsafe. No patient should ever be spoken to in that manner--especially in a medical setting. The behavior was completely inappropriate and unprofessional. The technician who completed the x-rays was apologetic, and the doctor later apologized as well, which I appreciate. However, that does not excuse the initial interaction. Policies can be enforced without yelling or intimidating patients. This experience left me visibly upset and crying, and it took time for me to regain my composure. I am sharing this because no one should feel threatened or afraid during a medical visit. I hope management takes this seriously and addresses staff conduct so other patients do not have a similar experience.

I would not advise anyone to go to this office. Do not pay your surgery deductible to them, pay to…read morethe hospital. They will keep your money and not pay your deductible to where it needs to go. You will be in a fight trying to get things correct so you are not having to pay twice. They will also make every excuse for why your deductible was not entered as it should have been. Stay in touch with your insurance company and the medical board and if you need I can send quiet a few other names that are willing to help with the very wrongful way this office conducts business. Not really fair or right so PLEASE be advised.

They gave me a horrible first impression. I had the very 1st appointment of the day. I saw the…read moreDoctor in the hallway as I was going to my room. Him and a nurse(possibly) stood outside my door for 45 mins past my appt time talking about Entourage. Finally the woman said "oh the patient." He came in and I mentioned the problem and hoped he could fix it. He made the assumption I was a pill popper and that he wasn't going to support a pain killer habit. I was absolutely mortified! I told him I was there so I didn't have to take pain killers anymore. He took some x-rays and gave me a cortisone shot. He was kind of polite after that. I don't think that's a proper way to treat patients. I left so upset.

Saw Duchamp and his (nurse?) twice for thyroid replacement. The doctor really pushed the hormone…read morereplacement also even though the bloodwork for my readings came back fine for estrogen and testosterone. When I declined the hormone replacement... the doctor tried one more time to make a sell on the hormones as they are quite expensive & no doubt a large part of his practice. Before my third appointment for thyroid checkup, I was instructed by the receptionist to "call in" a partial prescription for enough thyroid pills to get me through my up-coming appointment day as well as up to 5 more pills until blood work could be completed by lab and results returned to doctor. I did that. On the day of my appointment, I rolled through the pharmacy in my home town to pick up the handful or less of pills. The pharmacist gave a courtesy call to Duchamp's office and the loner pills were denied by his joke of a nurse who had already been rude on the phone along the way on my preceeding other 2 appointments with Duchamp. I asked the pharmacy to call back and ask for even 1 or 2 loner pills so that I would not miss a pill for even just that day. The pharmacist told me that even that small request had been denied on the phone by Duchamp's nurse. The pharmacy told me that, as a patient of theirs, they should have called me personally and told me this when they saw the request come through to their office... or in the very least should have returned my 2 phone messages left at Duchamp's clinic referring to the loner pills. I rolled away from the pharmacy and decided to call and cancel my appointment the day of with Duchamp and book with an endocrinologist in Dallas, instead, which I will be seeing in Dallas tomorrow (1-5-16). When I called to cancel my appointment, & listed the reasons stated all throughout this complaint, "Helen" or "Elen" told me "It's just as well. We don't need people like you anyway". I called back the day of cancelling and asked for a call back from Duchamp which was denied. I called Dr Duchamp's clinic again a week or so later, after having cancelled my appointment with his clinic, and asked for a Dr's referral from him as one specialist I called said they needed a simple Dr's referral from the last doctor I had seen. I called Dr. Duchamp's clinic and "Helen/Ellen" the very rude nurse of Duchamp denied to give the referral, denied to let me speak to Dr. Duchamp and said that she would not give a referral to another doctor as I was no longer a patient of Dr. Duchamp. My overall experience would have to be described as a rude staff along with being pressured somewhat into a hormone replacement outlay that I clearly did not need but "wouldn't hurt". No thanks. Very unprofessional and "money-hungry" place.

Unimpressed! I saw Dr Ju who performed my second surgery. I was in the hospital for 7 days and…read morenever saw his face post surgery. I went back to him post op and told him multiple times that I had even more pain. All he said was that "his work was perfect". He never sought answers for me. After choosing yet another opinion, I have had another surgery to correct his "perfect work. The office staff is also very rude! I highly recommend that you go elsewhere!

Zero percent impressed with this office!!!! My Dad has been in severe back pain for several months…read morenow. After he was finally able to get in, they sent him to another place to get imaging (which is fine). They had an appointment one week later to go over imaging and discuss what can be done to help. The imaging facility wasn't able to get the image that was needed, but did get a different type. They show up for the follow up appointment, and they don't have them scheduled BUT my mom has the text confirming the appointment. They apologize and say they will see him. After getting to the room the nurse tells them they didn't receive any imaging from the place they sent them too, and that there is nothing they can do....NO empathy and not a care in the world that this could be frustrating to someone is LOTS of pain. She goes to chat with the Dr., because why would he care to take the time to come in himself and talk to a patient??? This office AND the place they sent them to for imaging completely dropped the ball. I understand that without imaging the Dr. can't see things, BUT all it takes is having a good bed side manner, taking 5-10 minutes of your time to actually talk to your patient yourself (NOT your rude nurse), and show a little understanding, and this situation would have been so much better....frustrating still, but better. Save your time and go somewhere else!

I went here and saw Dr Bidwell for a knee aspiration and a cortisone injection. He only withdrew 13…read morecc's of fluid on a knee that looked like a football. Didn't have any of the supplies he was asking for. When he was finished, he just got up and left and the nurse told me "You're all done" and walked out of the room too. I had to ask for a rag to wipe the goop off they used for the sonogram. Then I walked up to the front to schedule a follow up. It was set up for 10-14-15. Needless to say with the amount of pain I was feeling from this procedure, I called the next day and told them and the nurse told me to take my pain pills and if it didn't feel better before the follow up, call and come in earlier. I found another GREAT doctor that drained over 30 cc's and actually gave me after care instructions. I called to cancel my follow up appointment and she actually told me I didn't have one. I still have the card. This place needs to get it together. I have had this done several times, and have never experienced this kind of pain to where I couldn't even bend my knee. My new dr sat and answered all my questions and actually does the pt for you. So glad I listened to my friend and went and saw new dr. Knee actually feels great and he gave me a brace and a polar care to keep it iced. Would never refer this dr for anything. He didnt take the time to answer any questions or even wipe the goop off of my knee. I give a BIG FAT ZERO to this practice.

From the owner: Don't hesitate to call OSSM Orthopedics in Rockwall, TX. We are committed to your satisfaction…read more Call us today.

My son broke his wrist and had to have a cast put on and from his nurse Justin being so sweet to my…read moreson joking with him about how cool it was to have a cast to Dr Carstens coming in and playing around with my son talking to him and not at him like some doctors tend to do. Then we had to come back and have his cast changed and my son was so scared to have it cut off and Justin showed him that the loud cutting machine was just going to tickle him and made it all fun for him. GREAT GREAT staff ALL the way around!!