Excellent doctor, excellent staff, and efficient. This was my first visit and I was impressed. The…read moreoffice staff was very friendly and efficient. The X-ray tech was great and the doctor spent enough time with me. I also like that they have a patient portal for appointments, bills, questions, etc. I would definitely recommend this practice! It's newer (open since July of 2021) in Rockwall. He was previously in Plano.

From the owner: At Quinby Orthopedics of Rockwall we are the partner you can trust with all orthopedic issues. Our…read more"specialty" is treating the pain you experience, and getting you back to living a full life. Below is a list of just a few things we specialize in: +General Orthopedics +Non-Operative Treatments +Joint Replacements +Minimally Invasive Procedures +Sports Injuries +Knee Arthroscopy +ACL Repair +Arthritis

Dr. Britt helped me with my great toe which had become infected due to a burn. He is one of the…read moremost cordial doctor's that I have had the opportunity to meet and work with-he ALWAYS had a smile on his face which is nice to see! The doctor was both efficient and directed the testing necessary to assure me I would have no long term damage to the toe!! Thanks Dr. Britt-I cannot say enough good things about you and your staffing!!

Hello, I have a complaint to make. I am very disappointed in…read morethe service that I received on today. Today was my first time seeing an orthopaedic doctor for my knee. I saw Dr. Kushal Patel today and he didn't seem to want much of my time at all. I felt rushed, barely had time to say what I needed and he didn't even exam my knee at all. Didn't even touch it. All he did was looked at the xray and gave his opinion. This kind of service is unacceptable and unprofessional.

The whole staff is very friendly and Dr Zarling listens and explains things in detail and gives you…read moredifferent options

I am so grateful for the care given to my daughter from this office. She was suffering from knee…read morepain, and had a quick easy diagnosis that we could treat. very kind and thorough doctor.

I came in with extreme pain and I was told there was nothing he could do, after a 2 minute visit. I…read morefelt brushed off and unheard. I have a chronic illness so I live in pain but when i actually go to the doctor it is because i can't handle the pain, which for me is a big statement. He didn't ask to run any tests at all. He was rude and standoffish. I actually cried because I was so frustrated that he didn't care enough to help me solve the problem. Shame on him

After falling and hurting my wrist, I finally went to see Duhon after about 4 weeks. The nurse…read moretook an x-ray, and was working with me on some other paperwork when he walked and proceeded to ask in a very loud voice why had I waited so long because now he can't operate. I told him I wasn't sure what I had done to my wrist because I had never broken anything before. He said he couldn't do anything at that point and started to walk out. I called him back to the room and asked which bone I broke. He walked over to me and ran his finger down my thumb to my wrist, told the nurse to get me a brace and walked out. Later that day, I had a friend refer another doctor, I got in to see the new doctor, he also took an x-ray and showed it to me. The break was my wrist bone, right where the wrist and hand meet, not the thumb. He said no surgery needed, just a cast. A few weeks later when Duhons' office called for a followup, I told the lady what had happened, how I felt about Duhon and his diagnosis..she could not get off the phone fast enough. Wish I could give him a no star rating.

They gave me a horrible first impression. I had the very 1st appointment of the day. I saw the…read moreDoctor in the hallway as I was going to my room. Him and a nurse(possibly) stood outside my door for 45 mins past my appt time talking about Entourage. Finally the woman said "oh the patient." He came in and I mentioned the problem and hoped he could fix it. He made the assumption I was a pill popper and that he wasn't going to support a pain killer habit. I was absolutely mortified! I told him I was there so I didn't have to take pain killers anymore. He took some x-rays and gave me a cortisone shot. He was kind of polite after that. I don't think that's a proper way to treat patients. I left so upset.

Saw Duchamp and his (nurse?) twice for thyroid replacement. The doctor really pushed the hormone…read morereplacement also even though the bloodwork for my readings came back fine for estrogen and testosterone. When I declined the hormone replacement... the doctor tried one more time to make a sell on the hormones as they are quite expensive & no doubt a large part of his practice. Before my third appointment for thyroid checkup, I was instructed by the receptionist to "call in" a partial prescription for enough thyroid pills to get me through my up-coming appointment day as well as up to 5 more pills until blood work could be completed by lab and results returned to doctor. I did that. On the day of my appointment, I rolled through the pharmacy in my home town to pick up the handful or less of pills. The pharmacist gave a courtesy call to Duchamp's office and the loner pills were denied by his joke of a nurse who had already been rude on the phone along the way on my preceeding other 2 appointments with Duchamp. I asked the pharmacy to call back and ask for even 1 or 2 loner pills so that I would not miss a pill for even just that day. The pharmacist told me that even that small request had been denied on the phone by Duchamp's nurse. The pharmacy told me that, as a patient of theirs, they should have called me personally and told me this when they saw the request come through to their office... or in the very least should have returned my 2 phone messages left at Duchamp's clinic referring to the loner pills. I rolled away from the pharmacy and decided to call and cancel my appointment the day of with Duchamp and book with an endocrinologist in Dallas, instead, which I will be seeing in Dallas tomorrow (1-5-16). When I called to cancel my appointment, & listed the reasons stated all throughout this complaint, "Helen" or "Elen" told me "It's just as well. We don't need people like you anyway". I called back the day of cancelling and asked for a call back from Duchamp which was denied. I called Dr Duchamp's clinic again a week or so later, after having cancelled my appointment with his clinic, and asked for a Dr's referral from him as one specialist I called said they needed a simple Dr's referral from the last doctor I had seen. I called Dr. Duchamp's clinic and "Helen/Ellen" the very rude nurse of Duchamp denied to give the referral, denied to let me speak to Dr. Duchamp and said that she would not give a referral to another doctor as I was no longer a patient of Dr. Duchamp. My overall experience would have to be described as a rude staff along with being pressured somewhat into a hormone replacement outlay that I clearly did not need but "wouldn't hurt". No thanks. Very unprofessional and "money-hungry" place.

Unimpressed! I saw Dr Ju who performed my second surgery. I was in the hospital for 7 days and…read morenever saw his face post surgery. I went back to him post op and told him multiple times that I had even more pain. All he said was that "his work was perfect". He never sought answers for me. After choosing yet another opinion, I have had another surgery to correct his "perfect work. The office staff is also very rude! I highly recommend that you go elsewhere!

Took off work to make an appointment as a new patient as we have moved all the way across the…read moremetroplex and I needed a new doctor. Filled out all of the detailed paperwork gave the medical assistant, my MRI and my surgery information that was done on my back seven years ago And she came back in the room after leaving for about two minutes and said that Dr. Lankford can't see me. And referred me to another doctor. I then asked her did he even look at my MRI or my report? And all I got was mmmhmmmm. Then walk me to the front desk to check out and said I can go. I never saw the doctor. I thought this is HIGHLY unprofessional, especially being in the medical world myself. I'm still in shock as I am writing this review. Save yourself the trouble, and if you are seeking long-term management, this doctor doesn't even have, the ethical and moral decently to even come in and say hello to you. Like

I went here and saw Dr Bidwell for a knee aspiration and a cortisone injection. He only withdrew 13…read morecc's of fluid on a knee that looked like a football. Didn't have any of the supplies he was asking for. When he was finished, he just got up and left and the nurse told me "You're all done" and walked out of the room too. I had to ask for a rag to wipe the goop off they used for the sonogram. Then I walked up to the front to schedule a follow up. It was set up for 10-14-15. Needless to say with the amount of pain I was feeling from this procedure, I called the next day and told them and the nurse told me to take my pain pills and if it didn't feel better before the follow up, call and come in earlier. I found another GREAT doctor that drained over 30 cc's and actually gave me after care instructions. I called to cancel my follow up appointment and she actually told me I didn't have one. I still have the card. This place needs to get it together. I have had this done several times, and have never experienced this kind of pain to where I couldn't even bend my knee. My new dr sat and answered all my questions and actually does the pt for you. So glad I listened to my friend and went and saw new dr. Knee actually feels great and he gave me a brace and a polar care to keep it iced. Would never refer this dr for anything. He didnt take the time to answer any questions or even wipe the goop off of my knee. I give a BIG FAT ZERO to this practice.

From the owner: Don't hesitate to call OSSM Orthopedics in Rockwall, TX. We are committed to your satisfaction…read more Call us today.

My son broke his wrist and had to have a cast put on and from his nurse Justin being so sweet to my…read moreson joking with him about how cool it was to have a cast to Dr Carstens coming in and playing around with my son talking to him and not at him like some doctors tend to do. Then we had to come back and have his cast changed and my son was so scared to have it cut off and Justin showed him that the loud cutting machine was just going to tickle him and made it all fun for him. GREAT GREAT staff ALL the way around!!