Saw Duchamp and his (nurse?) twice for thyroid replacement. The doctor really pushed the hormone replacement also even though the bloodwork for my readings came back fine for estrogen and testosterone. When I declined the hormone replacement... the doctor tried one more time to make a sell on the hormones as they are quite expensive & no doubt a large part of his practice.
Before my third appointment for thyroid checkup, I was instructed by the receptionist to "call in" a partial prescription for enough thyroid pills to get me through my up-coming appointment day as well as up to 5 more pills until blood work could be completed by lab and results returned to doctor. I did that.
On the day of my appointment, I rolled through the pharmacy in my home town to pick up the handful or less of pills. The pharmacist gave a courtesy call to Duchamp's office and the loner pills were denied by his joke of a nurse who had already been rude on the phone along the way on my preceeding other 2 appointments with Duchamp. I asked the pharmacy to call back and ask for even 1 or 2 loner pills so that I would not miss a pill for even just that day. The pharmacist told me that even that small request had been denied on the phone by Duchamp's nurse. The pharmacy told me that, as a patient of theirs, they should have called me personally and told me this when they saw the request come through to their office... or in the very least should have returned my 2 phone messages left at Duchamp's clinic referring to the loner pills.
I rolled away from the pharmacy and decided to call and cancel my appointment the day of with Duchamp and book with an endocrinologist in Dallas, instead, which I will be seeing in Dallas tomorrow (1-5-16). When I called to cancel my appointment, & listed the reasons stated all throughout this complaint, "Helen" or "Elen" told me "It's just as well. We don't need people like you anyway".
I called back the day of cancelling and asked for a call back from Duchamp which was denied. I called Dr Duchamp's clinic again a week or so later, after having cancelled my appointment with his clinic, and asked for a Dr's referral from him as one specialist I called said they needed a simple Dr's referral from the last doctor I had seen. I called Dr. Duchamp's clinic and "Helen/Ellen" the very rude nurse of Duchamp denied to give the referral, denied to let me speak to Dr. Duchamp and said that she would not give a referral to another doctor as I was no longer a patient of Dr. Duchamp.
My overall experience would have to be described as a rude staff along with being pressured somewhat into a hormone replacement outlay that I clearly did not need but "wouldn't hurt". No thanks. Very unprofessional and "money-hungry" place. read more
