2 years since the last review, a new company managing, and lots of staff turnover... and nothing…read morehas changed... scripts arrive on time about every other month. And each time the customer experience of watching them figure out who to blame is tantamount to watching monkeys trying to figure out how to f*#k a football. Then, when you're late for your injection due to no control of your own (you paid for your script and bloodwork in time), they will charge you $100 for an injection to tide you over till they decide to get them to you. They deal in slinging injections, not a service. They will then blame it on the pharmacy that they employ! Then it's "sor-ry" #shrug. My latest are two weeks overdue, and I cannot get a hold of anyone in any office, after 6 attempts and two VMs. These people are indifferent. This company is poorly managed and ran. If you have access/means to a real urologist, avoid this place like the plague. You'll regret it if you don't.

Horrible customer service! Can't get your medication in time. 2-3 weeks late causing significant…read moregaps between doses. Nobody answers at any of the numbers provided. This place is a joke! Stay away

Top notch care, knowledge, customer service, in all areas of Wellness. 100% would recommend!read more

Stay away!!! My wife had an absolutely horrible experience at this facility and to make matters…read moreworse, the doctor "Holly" never called her as promised for a bloodwork panel to confirm her alleged erroneous levels. Also, it took two weeks before getting her meds, even after repeated phone calls with no call back; very unprofessional!!! We spent $1500 at this clinic; find another clinic as they only want your money...

I was supposed to get a new CPAP as part of the Phillips Respironics remediation. The website said…read morethe process should be complete on 2022. Of a replacement hasn't been received, contact the company you received the original device from. Well... that's great except I've called half a dozen times over the last several weeks and no one answers. And apparently the voice mailbox is full so I can't leave a message. I tried emailing the person I was in contact with to order replacement parts years ago and that email bounced. It's beyond frustrating and very unprofessional.

I contacted them for parts for my CPAP. The didn't get be back to me for 10 days. By that time I…read morewas back at home in Ohio.

We were in a bad accident Friday night and the ambulance took my granddaughter and her boyfriend to…read moreLakepointe which is now Baylor Scott and White. My husband and I followed in a Rowlett police car. I have read some not so good reviews about this hospital but they were so kind and supportive with our kids. They were very attentive and went out of their way to make the children feel comfortable. Everyone was checked out thoroughly and we were all able to all go home with bruises and abrasions but we are all ok. Everyone from the receptionist in the ER lobby to the nurses and Doctors who were on duty that night were awesome! Shout out to the EMT's, Rowlett police and to the other emergency services that showed up that night to help us, thank you! You were all so nice, helpful and supportive.

While there were a few nurses who were genuinely kind, attentive, and made me feel comfortable…read moreduring recovery, the guidance and support surrounding my baby's feeding -- one of the most critical parts of newborn care -- were completely inadequate and filled with misinformation. Immediately after birth, my baby showed no interest in feeding. I was told by multiple nurses that this was "normal" and that babies born via C-section often have amniotic fluid in their stomachs that keeps them "full." I asked repeatedly if it was normal for him to go so long without eating and whether I should begin pumping to stimulate my milk supply. Each time, I was brushed off and told to "just keep doing skin-to-skin." I was never offered a hospital-grade breast pump or given any meaningful guidance on how to ensure my baby was getting the nutrition he needed. For over six hours, my baby barely ate. When he finally did, it was only for a few minutes and extremely painful. I continued to express concern about how long he was going between feedings, but every nurse I asked insisted this was fine. I was told his stomach could only hold "a teaspoon" at a time -- a statement that I now know is completely false. Not one person took the time to properly assess the situation or explain what steps I could take to encourage feeding and support my milk production. What makes this worse is that even the lactation nurse, whose specific role is to assist with breastfeeding and milk supply, did absolutely nothing to help me. She did not attempt to guide me through a feeding, observe a latch, offer techniques, or explain how to stimulate milk production when the baby wasn't eating. I was left to figure it out alone, in pain, and increasingly anxious about my baby's lack of interest in feeding. By discharge, my baby had fed poorly the entire hospital stay, and I continued to experience significant pain during feedings. I specifically asked the discharge nurse to check for a tongue tie because of the pain and shallow latch. She looked briefly and said there wasn't one. The very next day, my pediatrician immediately identified a tongue tie and was shocked it had been missed. A pediatric dentist later confirmed my baby had a stage 3 tongue tie and a top lip tie, both of which were severely restricting his ability to latch and feed. At that first pediatrician visit, I also learned my baby had lost 14 ounces from his birth weight over the 3 days since delivery -- an alarming and preventable amount of weight loss. The pediatrician explained that newborns should be eating every 2-3 hours and can typically hold about an ounce per feeding, not a teaspoon as your staff claimed. Because of this misinformation and lack of early intervention, we are now having to breastfeed every two hours, supplement with formula, and pump constantly to rebuild my milk supply and help my baby regain weight. This experience has left me angry, heartbroken, and deeply disappointed. I trusted the hospital staff to guide me -- especially as a first-time mother recovering from major surgery -- and instead, I was given inaccurate information, dismissed when I voiced legitimate concerns, and denied the help that could have prevented my baby's early feeding struggles. The repeated misinformation, lack of urgency, and failure to provide basic lactation support were unacceptable and potentially harmful. I am requesting that this incident be formally reviewed and that action be taken to ensure this does not happen to another mother and baby. Staff should be retrained on newborn feeding protocols, early milk stimulation, and the identification of oral ties that can seriously impact feeding. The role of lactation support also needs to be evaluated, as the lack of assistance I received from the designated lactation nurse was inexcusable.

4 stars?!? No way; this is a 5 star operation…read more In a world where mediocrity rules the medical industry, this clinic is a unicorn. From the front desk to the after care and everyone in between, the level of professionalism, expertise and positivity was impressive. One of the best experiences of my life. All I can say is thank you and don't change. You are the best. 6 stars on a 5 star scale.

Great staff friendly professional service highly recommend this place to everyone who needs…read moresomething done by a Dr.

I've had nothing but positive experiences with Rockwall Psychiatry. My virtual visits with Dr…read more Abraham have been exceptional--she's incredibly attentive. The front desk staff are always kind and responsive, typically answering within just a few rings. I also appreciate the convenience of their digital portals; being able to complete forms and prompts on the go has been a huge help with my busy schedule.

Dr. Jaya and every staff member who works here are absolutely fantastic and friendly! I have been…read morecoming here for quite a while, and I myself have improved so much under their care and guidance. Thank you to all of the staff that work here!

I had a 5 hour spinal fusion surgery last June. In spite of still being in significant pain I have…read moreonly seen the surgeon , Dr Zaranov, once since surgery and that was 2 days after surgery in the hospital where he chastised me for deciding at the last minute that I needed inpatient rehab. This was in spite of his telling me he didn't think I would need it. It was the most awful pain I've ever experienced and I was basically unable to do anything much less walk. In the interim I've only seen PAs and not offered any pain assistance other than Gabapentin which has awful side effects and really doesn't help much. They do not care about anything except surgery

All that talent and skill! My procedure was done yesterday, and I am already nearly pain free. The…read moredoctor, nurses and front desk are kind and skilled. I am so glad I had this done.

I went to this location bc the one off horizon was extremely rude and unprofessional. They had zero…read morepeople in parking lot and inside facility. They never offered for me to stay, they told me this was not the location I did my web check in with. They told me go to the other location. So when I get here they said this was not the location either but we will gladly help you. When I did web check in I must've been sleepy and I didn't see the location was not for my city. This entire staff was extremely amazing! They care about customer care!!! I highly recommend this location above all! I'll next go anywhere else. I was in and out in under 30 mins.

I Made an appointment the night before and received a confirmation. I received a text the next…read moremorning asking to confirm my appointment which I did. I showed up for my appointment and they were closed. A complete waste of my time.

I visited Rockwall Urgent Care on a Friday. I arrived at 9:40, was promptly greeted by the…read morereceptionist. Completed my paperwork and in waiting 5 minutes, was called back to a room. I was greeted by a tech that took my vitals, she asked all the important questions. I was pleased when with in a few minutes in came the provider. Richard PA, was very attentive, listening to my symptoms, He asked a couple of questions after my exam, and said I agree with your diagnose. Asked what worked best for me regarding meds, and within 15 minutes, I was walking out, with RX called into my local pharmacy. I would totally recommend Rockwall Urgent Care. For someone that has been in the medical field, I can appreciate the time and attention they gave. Thanks again for the wonderful care. Now to get better from this sinus infection.

My husband and I both love this place. They are quick and the staff is efficient and friendly. I…read morewas feeling bad and was swabbed for Covid and strep. I had strep and was prescribed medicine by their Physician's Assistant.

From a very satisfied customer:…read more Y'all, I found the best urgent care today in Rockwall. It is a hidden gem, in a little office plaza next to Culver's. It is Rockwall Rapid Care. I had checked in at Care Now for a time after 1pm. I finally get a text they are ready for me at 4. I get there at 4:05. I was one of 3 people in the office. By 5, there were about 20 of us. In that hour, only one person had been called back and I had not seen one person come out. I went to the front and told the unfriendly office staff I was going to leave. I get it. I am sure she was overwhelmed. She said why, there is not a wait, I just have not been able to get you entered. I said, oh okay. If it will be a few minutes, I will wait. I waited another 20 minutes and walked out. I was lucky enough to find Rockwall Rapid Care on Google. I was afraid I would not make it by 6, when they closed, they said they would wait on me. I get there, they greet me at the car and take me back immediately to a wonderful room with a reclining chair. The nurse comes in to get vitals and I fill out some paperwork and they told me to punch a button next to my chair, when I was done. 5 seconds later the doctor comes in. He was a delight. The doctor is an MD, not a PA. He told me what my problem was with a joint in my foot, gave me a shot and told me, I would feel 100% better tonight and he was right. So thankful I found this place. It is a privately owned urgent care and the care I was given was unbelievable. They charged me a $20 copay. I told them, I thought it was $50. They said don't worry about it, if it is more than $20, we will bill you and they sent me on my way. My husband went with me and we were both so impressed and trust me, my husband does not impress easily, when it comes to doctors.

I specifically selected this place because they market themselves as having IV therapy and I was…read morevery dehydrated from a stomach bug. I told the person who answered the phone that before making an appointment. But at the end of the appointment, I was told there was no one present who could administer an IV. I understand doctors do not normally insert IVs but he wasn't capable especially if it's an IV therapy location? I was charged nearly $100 on top of my deductible for a COVID test which I wasn't told before the test was done. I've never been charged that much for a COVID test. Even though I asked about the charge and told him my copay amount, they still overcharged me which wasn't discovered until I asked for an itemized receipt. It took them many hours to issue the partial refund.