2 years since the last review, a new company managing, and lots of staff turnover... and nothing…read morehas changed... scripts arrive on time about every other month. And each time the customer experience of watching them figure out who to blame is tantamount to watching monkeys trying to figure out how to f*#k a football. Then, when you're late for your injection due to no control of your own (you paid for your script and bloodwork in time), they will charge you $100 for an injection to tide you over till they decide to get them to you. They deal in slinging injections, not a service. They will then blame it on the pharmacy that they employ! Then it's "sor-ry" #shrug. My latest are two weeks overdue, and I cannot get a hold of anyone in any office, after 6 attempts and two VMs. These people are indifferent. This company is poorly managed and ran. If you have access/means to a real urologist, avoid this place like the plague. You'll regret it if you don't.

Horrible customer service! Can't get your medication in time. 2-3 weeks late causing significant…read moregaps between doses. Nobody answers at any of the numbers provided. This place is a joke! Stay away

Stay away!!! My wife had an absolutely horrible experience at this facility and to make matters…read moreworse, the doctor "Holly" never called her as promised for a bloodwork panel to confirm her alleged erroneous levels. Also, it took two weeks before getting her meds, even after repeated phone calls with no call back; very unprofessional!!! We spent $1500 at this clinic; find another clinic as they only want your money...

Great service, great people. Kayla is awesome, and kelly is awesome as well!! I would refer anyone…read morethere

I was supposed to get a new CPAP as part of the Phillips Respironics remediation. The website said…read morethe process should be complete on 2022. Of a replacement hasn't been received, contact the company you received the original device from. Well... that's great except I've called half a dozen times over the last several weeks and no one answers. And apparently the voice mailbox is full so I can't leave a message. I tried emailing the person I was in contact with to order replacement parts years ago and that email bounced. It's beyond frustrating and very unprofessional.

This is the second sleep study I've ever had done. The previous one was over 10 years ago - a very…read moreawkward set-up in a hospital room big enough to have a tennis tournament in... and they had too much light, etc. and I had to sleep in a hospital bed. This place was such a surprise! Each person having the sleep study done is in their own private bedroom. Even though this is in an office building, they set up the rooms so they feel like small, luxury hotel rooms. The beds have leather padded headboards and footboards. The sheets, pillow cases and blankets are laundered between each visit (I saw them stripping beds and bagging for laundry as I was leaving). Nice, luxuriant pillows, sheets and blankets. I brought one memory foam pillow with me, but they had lots of extra pillows to use in the room for patients to use. The bedside table had a landline phone, towels (in case I wanted to shower in the morning) and a breakfast bar for when I woke up... and bottled water. The folks who set you up with the electrodes, etc. are very professional and make you feel at ease. They really do a good job. I wish I could remember the name of the woman who helped me - she was awesome. The rooms each come with a wall-mounted TV with the Dish network - all channels... so I was able to mellow out before I got ready to sleep. I do not sleep well in strange places... and knowing there's a camera watching you as you sleep is creepy! But, I felt comfortable enough here that I was able to get some decent sleep. While I had the TV on, my aide turned off the light and said goodnight - and in about 30 minutes, I had the TV off and I was out like a light myself. My only problem with this place is the loudness of the doors when they open and close. I am a very light sleeper - especially when sleeping in a strange place. Any time another patient would open or close their door to use the restroom or whatever was going on, it would wake me up - because you could hear the heavy wood door hit the metal door frame with a loud wooden clunk. For all the money they've invested in bedding and ambiance, they should invest in some felt padding for the door jambs and quieter door mechanisms. I was awakened at least 5 times through the night from the sound of another person's room door opening or closing. Before hopping into the bed, I asked what I needed to do if I had to go to the bathroom in the middle of the night. There are at least 10 electrodes attached to you - legs, chest, head and face. They have a pulse monitor on your finger - I was told if I just took that off, they'd be in immediately to see what I needed and help me disconnect so I could use the bathroom and then come back to bed. At about 4:30 a.m., I rolled over a bit (so I was still kinda sorta awake) and one of the attendants came in faster than greased lightning. Apparently I unhitched something when I moved, because it appeared to them that the pulse monitor had come undone. It was on and still attached to my finger. She popped in 3 separate times in quick succession because it was still giving a reading of no pulse... so even though I didn't have to go the bathroom in the middle of the night, I do know they will come in immediately if they think you need them. At this point, they said there was enough data recorded if I wanted to go ahead and leave instead of trying to sleep for another 30 minutes, so I did decide to bale at that point. The directions I got via e-mail to this place stated that there was a parking garage. There is - but patients cannot park in there. I found this unsettling - as my appointment was at night. You have to park in the not-so-well-lit lot behind the parking garage, because every single slot in the the nearly empty garage is marked "RESERVED - WILL TOW." I don't think this is safe, especially for women - walking into a building after nightfall while carrying pillows and blankets. It so makes you a target, in my opinion.

We were in a bad accident Friday night and the ambulance took my granddaughter and her boyfriend to…read moreLakepointe which is now Baylor Scott and White. My husband and I followed in a Rowlett police car. I have read some not so good reviews about this hospital but they were so kind and supportive with our kids. They were very attentive and went out of their way to make the children feel comfortable. Everyone was checked out thoroughly and we were all able to all go home with bruises and abrasions but we are all ok. Everyone from the receptionist in the ER lobby to the nurses and Doctors who were on duty that night were awesome! Shout out to the EMT's, Rowlett police and to the other emergency services that showed up that night to help us, thank you! You were all so nice, helpful and supportive.

I don't know why so many bad reviews? It's my 1st time here and everyone was amazing and caring…read more Even the food was good and facility is clean

4 stars?!? No way; this is a 5 star operation…read more In a world where mediocrity rules the medical industry, this clinic is a unicorn. From the front desk to the after care and everyone in between, the level of professionalism, expertise and positivity was impressive. One of the best experiences of my life. All I can say is thank you and don't change. You are the best. 6 stars on a 5 star scale.

Great staff friendly professional service highly recommend this place to everyone who needs…read moresomething done by a Dr.

Just called them to see about moving over to there practice and wanted to verify my insurance with…read morethem and was told that they do not accept insurance, and that any services would have to be self-pay. So you need to see a psychiatrist, but they won't take your insurance and expect you to pay out-of-pocket for everything.

I've had nothing but positive experiences with Rockwall Psychiatry. My virtual visits with Dr…read more Abraham have been exceptional--she's incredibly attentive. The front desk staff are always kind and responsive, typically answering within just a few rings. I also appreciate the convenience of their digital portals; being able to complete forms and prompts on the go has been a huge help with my busy schedule.

All that talent and skill! My procedure was done yesterday, and I am already nearly pain free. The…read moredoctor, nurses and front desk are kind and skilled. I am so glad I had this done.

I had a 5 hour spinal fusion surgery last June. In spite of still being in significant pain I have…read moreonly seen the surgeon , Dr Zaranov, once since surgery and that was 2 days after surgery in the hospital where he chastised me for deciding at the last minute that I needed inpatient rehab. This was in spite of his telling me he didn't think I would need it. It was the most awful pain I've ever experienced and I was basically unable to do anything much less walk. In the interim I've only seen PAs and not offered any pain assistance other than Gabapentin which has awful side effects and really doesn't help much. They do not care about anything except surgery

I went to this location bc the one off horizon was extremely rude and unprofessional. They had zero…read morepeople in parking lot and inside facility. They never offered for me to stay, they told me this was not the location I did my web check in with. They told me go to the other location. So when I get here they said this was not the location either but we will gladly help you. When I did web check in I must've been sleepy and I didn't see the location was not for my city. This entire staff was extremely amazing! They care about customer care!!! I highly recommend this location above all! I'll next go anywhere else. I was in and out in under 30 mins.

I Made an appointment the night before and received a confirmation. I received a text the next…read moremorning asking to confirm my appointment which I did. I showed up for my appointment and they were closed. A complete waste of my time.

This place is horrible. They call themselves an emergency clinic, but they don't even have a blood…read morelab. I went in for an issue, the doctor got fixated on what he thought it was, even though I told him there is not way it could be what he was thinking. He gave me medicine for it anyway, ordered bloodwork to confirm and of course the bloodwork came back negative as I knew it would. Then when the girl called to tell me it was negative, all she said was keep taking the antibiotics that the doctor gave you. I asked her so you want me to continue taking antibiotics, but you have not idea what for, you don't know what is wrong with me. All that was said was yes. Not we can run more tests to see what is actually going on, but yes. BTW, the antibiotics did nothing but gave me other issues. Stay clear from this place. Edited: I have since seen another doctor who took the time to order more than one test (a test on something I told the doctor it couldn't be) and found there are serious health issues. This place cost me money that was basically just wasted and valuable time on my actual health issues. If I could give it ZERO stars, I would!!!!!!

My husband and I both love this place. They are quick and the staff is efficient and friendly. I…read morewas feeling bad and was swabbed for Covid and strep. I had strep and was prescribed medicine by their Physician's Assistant.

I specifically selected this place because they market themselves as having IV therapy and I was…read morevery dehydrated from a stomach bug. I told the person who answered the phone that before making an appointment. But at the end of the appointment, I was told there was no one present who could administer an IV. I understand doctors do not normally insert IVs but he wasn't capable especially if it's an IV therapy location? I was charged nearly $100 on top of my deductible for a COVID test which I wasn't told before the test was done. I've never been charged that much for a COVID test. Even though I asked about the charge and told him my copay amount, they still overcharged me which wasn't discovered until I asked for an itemized receipt. It took them many hours to issue the partial refund.

The couple of times I have gone to Rockwall rapid care they got me an extremely quickly and I was…read moreable to get relief. I find the staff to be friendly and efficient.