I am utterly disappointed with Craftsman Coatings and feel compelled to express my dissatisfaction with their abysmal service. After finding Craftsman Coatings on Yelp, I initially sought to have my garage floor and the downstairs interior of my house transformed into polished concrete. However, Richard persuaded me to opt for epoxy flooring instead. I paid a hefty 50% deposit and patiently waited for two weeks before even being scheduled. There was a big rush and daily text messages to get the deposit, then once received, complete silence.
To my dismay, no one bothered to inform me of the project start date. I had to make an effort and call the main office, only to discover that they had arbitrarily scheduled it for November 1 without consulting with me. The lack of communication was infuriating. On Nov. 1 at 9 am I inquired about the team's arrival time since I had not been given an ETA window. I was nonchalantly informed that they rescheduled our appointment, again without telling me, and they would now arrive the next day. A text the next day, on November 2 at the end of the day, 4 pm, casually mentioned that the team was delayed at another job and would now begin on November 3. So, two days later than originally scheduled and I was never informed of the changes. Poor scheduling and communication is disrespectful and poor business practice.
When the two-man team finally arrived at 10:30 am on November 3, their work ethic left much to be desired. The cul-de-sac was left strewn with Red Bull cans, cigarette butts, and sandwich wrappers after they departed at 2:30 pm. After the recommended three-day drying period, I discovered a shoddy paint job on the border wall and steps, incomplete corners, and sections of the floor left unfinished.
Attempts to rectify these errors on November 8 only escalated the nightmare. Expressing concerns about the floor's vulnerability to scratches, Richard used his keys to demonstrate its strength only to completely tear up a huge layer of epoxy. The team tried to repair the damage, but their efforts fell short leaving big grinder swirl marks, and a cloudy matte finish.
In a bizarre turn of events, Richard then berated and demeaned the two-man team in front of me, creating an uncomfortable atmosphere for everyone involved. This should be done in private, never in front of a client. Even after the team supposedly finished, further flaws emerged after a full seven days of drying time. Gaping holes in the epoxy coating, protruding sharp metal shards, unfinished corners, swirl marks from grinding and re-epoxying, drips of paint, drips of epoxy on the main driveway, and numerous other issues persisted. Despite five attempts to schedule another visit to correct issues, Craftsman Coatings failed to meet my December 1 deadline, leaving me without garage access during the Thanksgiving holiday and forcing us to park outside on a busy street for 3 weeks. My last attempt to find a solution was on Nov. 30, a plea for help through a text message to Richard. No response was received until 3 days later which revealed they prioritized other clients over us and several of their team were out sick.
Craftsman Coatings' work was deplorable, and their communication was a nightmare. The entire experience was inconvenient and their lack of effort to complete the job within the agreed-upon timeframe and expected quality was utterly unprofessional. Several requests to speak with the owner were left unfulfilled. Because of all of this, we did NOT use their services for the interior and gave a one-star review of the service experience.
When selecting a company for such projects, I advise steering clear of Craftsman Coatings. In my experience, they do not live up to their purported expertise and are not worthy of your trust or investment.
The total fees are below and include hefty credit card fees and arbitrary transaction fees.
- $1,950 project fee (garage floor only)
- 3% credit card transaction fee (on original garage and interior finish quote)
- $95 "credit card fee"
- Totaling $2,220.18
It pains me to write a review like this for a small local business as I always try to support the local community. However, the quality of work, clearly seen in the photos, and the inconvenience of this experience were uncalled for and abysmal, plus a final solution was never reached. read more