We called Craft Remodeling, asking for John Hegarty in particular, not once...not twice...but three times, each time leaving a detailed message with his answering service who said they would relay our message, name, and phone number to him. We also sent a detailed email.
Three WEEKS later we haven't heard a thing, and it's clear we aren't going to.
They have two websites (craftremodeling.com and craftremodelingcompany.com) but one shows this:
"This website is managed by 411 Locals and has been temporarily removed.
Please Click Here to reactivate or call (855) 204-6518 Monday through Friday 8AM - 4PM PST."
The other website shows this:
"Call 888.349.0045
or email us at
sales@craftremodeling.com
to schedule your free consultation!"
When you call that toll-free number, you get a screeching fax tone in your ear and then the line drops, goes dead.
There's more....
We engaged John Hegarty's company to build our backyard deck in 2000 and spent $21,000 on the project. It's a good deck to this day so that's not the point. The point is that we spent that much with John's company, reached out to him for the possibility of additional work after 23 years, so we remembered him, and yet he can't be bothered to respond to our 3 messages and 1 email? Incredibly unprofessional.
He seems to still be in business because who pays for webhosting and an answering service if they're out of business? We also see a review on Google from 6 months ago, so he seems to still be in business. HOW, I'm not sure.
Extremely disappointing to put it mildly. If he treats repeat customers this unprofessionally, how does he treat first-time customers? read more