In the past few years, KBS completed renovations for us involving, two full kitchens and one…read morekitchenette, five full bathrooms, two powder rooms AND two double car garages, PLUS bedrooms, living spaces, hallways, storage rooms, floors, lighting, carpeting, pantries and more in our two homes. All showcase quality IMO.
Thus, we've plenty of recent experience with KBS outfit and feel confident in making the highest recommendation.
In summary - KBS is not too big nor too small, not too expensive but not cheap, so they were just right for us - average homeowners who seek the very best value. In this regard, KBS was just right.
Some highlights........
1) The crew is experienced and cohesive. They've been together for a good long time. They work well together and we never observed inefficiency. They just work hard all day long.
2) I never had to worry about workers in our home. Honest, polite, professional, kind, and responsive are words I'd use to describe them.
3) Communications were timely and valuable. My advice is to take notes of every communication for reference. In one case we forgot it was our responsibility to acquire an appliance. Uh oh, it was our fault and a written record would have been useful to refer to. Yikes!
4) The budget estimates were honored. there was no bait and switch. Prices were transparent to us.
5) We enjoyed reviewing recommended selections of cabinets, floor, hardware, appliances, sinks etc. Today, we feel somewhat knowledgeable with KBS as our tutors.
6) Cleanup and construction debris was timely. Thanks!
7) The crew was OK with our two dogs. I think our doggies missed them when the jobs were done.
Final note:
The sign of a great contractor is NOT that nothing goes wrong. Rather it is how the contractor responds when something does go wrong. In this regard, KBS took care of problems I was not even aware of, and when I was, they swarmed to make it right ASAP. For example, a quartz kitchen countertop cracked. Surprised. The piece was faulty. The crack was not due to poor installation. We only had to make one call to Dan who took care of it. Easy peasy. No hassles or haggles about responsibility or cost. Perfect. I've a few more impressive examples. So the more work we observed, the more confident we became in KBS.
In my life "trust" is earned and hard to achieve in the contracting world. So, it is with pleasure to say KBS was trusted. We'd hire them again whenever we have a future need. Simply excellent!
