I have never left a one star review, but after a year of frustration with Craft Master, I feel like this is warranted. I wish we were treated the way some of these 5 star reviewers were! Maybe we didn't spend enough? (About $90k)
We originally signed our contract with the previous owner in September 2025, and communication has been poor from the very beginning. Throughout the entire process, we have constantly had to follow up, ask for updates, and chase down answers. Unfortunately, that did not improve once the pool was completed.
We are now 2.5 months past completion and are STILL dealing with multiple unresolved issues. Our spa is not circulating and spilling over properly, we have algae growing in both the pool and spa, the salt chlorinator is not operating properly, our temperature sensor has never worked and they said it would be replaced, and we have ongoing issues with the water features/settings. There were also issues with the coping that we brought up for about 6 months but at this point we'll just fix it ourselves. We also still have not received our "pool school" to properly learn how to operate the system we paid for.
What is most unacceptable is the lack of urgency and follow-through. Emails and messages regarding legitimate problems with a brand-new pool have gone unanswered, and we continue to be the ones chasing the company for resolution.
A pool is a major investment, and customers should not have to fight for basic communication and service after the company has been paid. At this point, we are beyond frustrated and extremely disappointed with the overall experience and lack of post installation support. read more