This company is now under new management and it's a breath of fresh air! Everyone has been so…read moreresponsive and really have made me feel like they truly care about my question. This entire process has been a dream and I can't wait till my pool is finished!!

I have never left a one star review, but after a year of frustration with Craft Master, I feel like…read morethis is warranted. I wish we were treated the way some of these 5 star reviewers were! Maybe we didn't spend enough? (About $90k) We originally signed our contract with the previous owner in September 2025, and communication has been poor from the very beginning. Throughout the entire process, we have constantly had to follow up, ask for updates, and chase down answers. Unfortunately, that did not improve once the pool was completed. We are now 2.5 months past completion and are STILL dealing with multiple unresolved issues. Our spa is not circulating and spilling over properly, we have algae growing in both the pool and spa, the salt chlorinator is not operating properly, our temperature sensor has never worked and they said it would be replaced, and we have ongoing issues with the water features/settings. There were also issues with the coping that we brought up for about 6 months but at this point we'll just fix it ourselves. We also still have not received our "pool school" to properly learn how to operate the system we paid for. What is most unacceptable is the lack of urgency and follow-through. Emails and messages regarding legitimate problems with a brand-new pool have gone unanswered, and we continue to be the ones chasing the company for resolution. A pool is a major investment, and customers should not have to fight for basic communication and service after the company has been paid. At this point, we are beyond frustrated and extremely disappointed with the overall experience and lack of post installation support.

Outstanding customer service and fast, reliable work! Lisa and the team at Pool Tek were incredible…read moreto work with! Their communication was prompt, timely, clear, thorough and professional through every single step of the process which made the whole process stress-free. Excellent, hassle-free service--highly recommend!

the best. we recently had our pool completly redone with a natural stone surface, tile and liner…read more from the time we met frank discussing the project up untl the final completion this company is first class. lisa in the office is always helpful and will do whatever it takes to satisfy the customer. florida is a difficult lcoation to find quality company's that are passionate about there work and care about the customer needs. all i can say that i would recomend pool tek to anyone who wants a perfect well done project and will do it with a smile. bravo to pool tek.

Jonathan did a great job with our inground pool. Hard to find someone who cares and takes the time…read moreto inform and educate him. Jonathan is your guy when you are looking for "above and beyond" quality and service.

I have used a pool service for the past 10 years, I like supporting locally owned small business's…read moreand value the time I gain in hiring someone to maintain my pool. Over this time, I couldn't really find the one service that provided the level of service and quality that I wanted, until I met Jonathan from Ultra Blue Pool Service. I came home after a hard days work to find a green pool several times in the past month, I finally had to part ways with the company I was using. Jonathan came out to my house right away, assessed my pools needs and performed an emergency service on my pool. He spent an hour correcting all of the issues and worked with me to set a schedule that I was happy with. From that moment I knew the quality of the service was going to be what I wanted. He has since completed the first weekly service, and followed it up with a detailed list of what was done, including photos and chemical readings. This is the level of service I have been looking for, for the past 10 years! Thank you for being a locally owned small business that is worth my money!

I purchased a house a few months ago. The couple I bought the house from did not realize they were…read morehaving so many issues with their pool. They said they liked Crystal Clear Pools and the owner himself had installed their salt system. I had the pool system checked out by a good friend with a lot of knowledge of pools and my pool company that we have been using for almost 20yrs. They both noticed that the salt system was not working and that that Crystal Clear Pools had been using chlorine instead of the salt system to treat the pool. No one had let the previous owners know their salt system was not working but were aware since they were using chlorine instead. Also the pump was not priming all the way. The pump was the first thing noticed by my pool company and friend when they walked up to the system. The previous owners were surprised and had the owner himself come out and fix the salt system. He replaced the main board and charged them $600. They told me that the owner said that particular pump was supposed to only fill half way up and that was normal. I doubled checked with my pool company and my friend and they said that was not normal. Then I called the manufacturer of the pump. They also said it was not normal and that someone needed to look at the pump. I called Crystal Clear Pools and left a message for the owner. After a few days someone from the company called and said the owner would get back to me. He never did. I called the company again and still did not get a hold of anyone who could help or the owner. The previous owners of my house gave me the direct contact for the owner of Crystal Clear Pools. When I called his cell phone he answered. I explained about the pump. He was very nice and told me he would be out in a few days to look at it. I asked if the warranty on the pump was transferable to me and he said it was. Neither the owner from the pool company or anyone else showed up. I called a week later and left a message. I did not hear back. About a week after that I called and the owner picked up again. He was just as nice as the first time I talked to him. He apologized for not coming about and assured me he would be out in a week. When he did not show up again I texted him (see uploaded screen shot) and he responded back. I asked him to be honest if he was going to show up. He assured me he would. He never got back to me and I told him I was moving forward without him. Its now been over a month. I never heard back from him. I was very polite and I wanted to give him the benefit of the doubt. He was always nice and assured me he would be out but his actions sadly showed me that he had no intention of looking at the problem. I had my pool company fix the issue. While working it they noticed Crystal Clear Pools plumbed the pool pump to where you could barely remove the cap to get the basket out of the pump (See picture). I do not like leaving bad reviews but feel I need to in this case. The owner has not provided quality work, service, or honesty to the previous owner or myself. There are a lot of pool companies in the area. I would try one of them before I would try Crystal Clear Pools.

I switched to Crystal Clear Aquatics Pool & Spa Services a few weeks ago. The company is easy to…read moredo business with and the pool is looking great! I especially appreciate being able to count on someone coming to the house on the same day, around the same time that knows what they're doing and does a great job. Highly recommended without reservation. A+++

Tyler came over to evaluate a leak in my pool…read more I had my pool evaluated for a leak by a different company many years ago and was not happy with the service or cost He did a great job figuring out the source of the leak ( it was an intake valve) , and gave me peace of mind that my tiles were okay I would highly recommend Aloha Leak

After a successful leak detection and repair, I felt compelled to come online and give the…read morewell-deserved 5-star rating. Tyler provided outstanding service--very professional, and accurate, and explained each step of the process to me. As a new pool owner, he took the time to explain to me the basics of the pool/spa system, as well as share tips and tricks for maintenance. I can't recommend him enough

Palm Beach Designer Pools is innovative and creative. In this day in age where there are so many…read morepool builders in Florida that take your deposit dig a hole in your backyard and disappear it is refreshing to work with someone that has so much knowledge in the pool business.

...Emanuel and Palm Beach Designer Pools built our pool in Palm Beach Shores. The pool has leaked…read morefrom day one. Emanual has made several attempts to fix it by sending over inexperienced hacks that damaged our pool deck and property. Also the sharpness of the Travertine coping has torn our automatic pool cover. He promised to correct the damages and fix the leak. He never came back, he does very poor workmanship, he is NOT a man of his word, and he should not be trusted...

After working with several Pool companies, we have finally found the best option! Previous pool…read morecompanies failed to adequately maintain our pool, forgetting to clean the filter, lying to us about what needed to be done, adding chlorine to our salt water system to the point where our daughters eyes would burn and costing us hundreds of dollars in repairs. We were desperate to find an honest company. Oasis Pools is the best there is! Andrew always shares a detailed report of the weekly cleaning, provides recommendations for proper maintenance and is just an all-around honest person. I have full confidence in his ability and trust that he will always go above and beyond for us. Do not hesitate to work with Andrew and Oasis. He is honest, reliable, and trustworthy and will, make your pool better than ever.

Andrew is extremely professional, his overall knowledge of pool equipment, chemicals, and water…read morechemistry is amazing! I was in Maryland and sent him pictures of my pool and green pool water. Andrew told me what chemicals I needed to get and the pool was crystal clear the next day. He worked with our fiberglass pool and chalking from being refinished. He was able to get the pool cleared up and the chalking to stop. I can't recommend Andrew enough!

I got to hand it to them. I am very very impressed with the work they did. Many pool contractors…read morecame by told me I have to do major upgrades to repair a leak. Bold Water came in and did the repair and patch, acid washed my pool and it looks great. They were extremely responsive and the work was done on time and to the highest standards. I highly recommend this company for any upgrades or repairs.