We have had the same server numerous times and his name is Ryan Rios. He is friendly, always willing to answer any questions we have and brings our food out in a timely manner. Highly recommend asking for him when you go. read more

"Could I get you guys anything?" How about my DAMN FOOD!! Good lord, For 2hrs we waited for our food(mind you we were a small party of 4.) We like everyone else saw the manager and servers past by more than we saw food in the whole restaurant.....I'll put it in cracker barrel teams-this is the bottom of the barrel! read more

As always the food was excellent, the service was great Addie was very attentive and helpful. And the atmosphere is so relaxed and pleasant it's full but you can still hold a quiet conversation. read more

For a company that just narrowly escaped a PR nightmare (AGAIN) this location sure seems unbothered. Took 15 minutes...in a half-empty restaurant...to get a server to stop, and only because I finally stopped one. And it's only gone downhill from there. Lots of half-hearted apologies but no change in service. All the tables around us currently experiencing the same. We're all commiserating. There's not visible excuse for this. Sad to see such a great brand just falling apart these days. Head to BBB up the road. read more

Worst experience eating breakfast on a Saturday morning. They were NOT busy and undercooked my hamburger patty twice!! The manager with the bull nose ring is completely unprofessional. Service was awful... took us 40 min to get our food and had to ask for refills on our beverages every time!! Save your money and go someplace else!! read more

I came here for brunch with my mom. Our server, Yasmin, was less than satisfactory. I'm not sure if she was having a rough day or just frazzled but it definitely affected our experience. She seemed to do fine with a table next to us that might have been her friends as she promptly brought them what they needed and continued to check in with them. However, with us, she forgot parts of our meals, she did not check in and I often had to wait 10+ minutes to ask for condiments or water, and she was not very personable. I try not to leave negative reviews and specifically not calling out particular people but this was definitely an experience I regret having. We love Cracker Barrel but this experience certainly tainted my thoughts of going back to this one. Not to mention the meal was subpar. I paid separately for a side of fries and received exactly 4 fries. That's almost $1 per fry which is ridiculous. On a more positive note, the chicken tenders were good. The hashbrown casserole is always wonderful. I'll leave it at this, I hope they are able to fix some of the issues and improve the experience for future customers. I would give the restaurant a second chance given a change in service. read more

Cracker Barrel Old Country Store - Chicken tenders - American Near Me - Spring Hill, Tennessee

Terrific food, and the staff was STELLAR! We came in with only 13 minutes to close and staff already cleaned and reset, but they were SO gracious and seated us and fed us well!! The manager was quite kind and Suri our server was A DOLL!! The CrossingCracker Barrel is still wonderful in Spring Hill TN!!! read more

Well Cracker Barrel I had to really struggle to get past your last big blunder . So I checked your web site to make sure the you were selling the whole pies for the holiday season and the web site said they would be on sale from 11/28 to 12/28 so I stoped at your store in springhill and asked the hostess where the pies were. She looked at me like I was robbing the place. She said oh we aren't doing that I told her what the web site said and she called the kitchen on her walkie talkie and asked and they said nope no pies. She said sorry and stood there looking like she solved a mystery . She didn't offer any advise. So I guess I wont be back again for anything . read more

Wow. Wish I had seen the reviews before we went. The reviews are accurate. This place is bad in every way. Hair in pancakes this morning. No visit from manager or apology which either means they do not Care or this happens so frequently, it's a non-event. My guess is due to the lack of response from the store, it is the latter. I'm not sure why corporate hasn't stepped in at this point. Do yourself a favor and skip this place. read more

Went here tonight for dinner and was immediately seated. There were a total of 5 tables with customers including us when we were sat. We waited over 15 minutes and no one came to greet us or take our order, even though there were 2 servers with tables adjacent to ours, so we left. On the way out one of the servers looked at us and smirked as if she was glad that we were leaving. Won't be back. read more

This location in Spring Hill is absolute garbage. Filthy dining room and the staff could care less about the guests. They constantly screw up orders and undercook the food. I've given them many chances but I will never spend another dime there read more

We went to the Cracker Barrel in Spring Hill this morning. We had 12 people in our party, 4 children and 8 adults. Our servers were twin brothers and they were great! There names were Merrick and Andrew. They were attentive without hovering, our food was correct and tasted great. I hope if you go to Cracker Barrel in Spring Hill, you get them as your servers. You won't be disappointed! read more

Our server Abigail was so welcoming to me and my husband. Excellent service, and we will be back soon!

Still not good. We stopped going to CB because the food was cold or something was always wrong with our food. The sweet potato was not fully cooked or we got a thin piece of leather steak. The new dish was a shepherd's pie but when we got it was cold and the gravy taste just wasn't good. Maybe we will try again in a couple of months in hopes they got better. read more

I love Cracker Barrel and they are all about the same. Great food, good service, and a great place for food and family. Gotta get my Cracker Barrel fix every now and then read more

Cracker Barrel Old Country Store - clothing and accessories - American Near Me - Spring Hill, Tennessee

Sad situation here. They were very short staffed & out of several items. Being out of items seems like a poor management issue.

Alisha is the best little waitress so sweet & does a great job! The food is just ok, nothing like it use to be. But the service was great for a change. Thank you, Alisha read more

We went to Cracker Barrel in Spring Hill tonight for the campfire meals and a Friday Fish. We were provided biscuits and cornbread as we waited. The cornbread was really good and the biscuits reminded us of our childhood days. Campfire meals - one beef and one chicken were very good/tasty. Fish meal was also good. We had Aldo who took exceptional care of us. The assistant general manager came by because of the wait time on one of the campfire meals but we were in no hurry and it was worth the wait and Aldo continued checking on us. We will definitely be going back. read more

The food was great but the hot chocolate was extremely watered down, the 2 girl servers were great but the manager or whatever in the back wouldn't turn on the fireplace when it was extremely cold so some lady had to stand up and ask the manager herself. The Dutch sounding lady was nice as well read more

Absolutely terrible all the way around. My husband and I normally go to Cracker Barrel for breakfast but had heard they have good fried chicken so decided to try them for a late lunch. It was 2:00 and really not many people there, it took the seater at least 15 minutes to seat us and that was because he was busy talking to other employees then just disappeared for a while? (we were the only ones waiting) Walking to our seats the floor was beyond soiled with dropped food, sat us at a table right across from a table that had been cleaned but on the floor had at least 50 pieces of food, we asked our waitress if she could clean it up because we felt we were eating in a pig trough, well she was not happy to clean it up as the lady that was supposed to be doing it was just standing there doing nothing, but she did all the while waiving the broom all over the place and kicking up who knows what all over us and our table. Should had walked out then... Well it took 45 minutes to get us our food and then forgot 2 of our sides, which then took 5 more minutes to get, when the fries came out, my husband just sent them back, they were laying in a pile of grease. Food Review: Gross *Fried chicken - Cooked in at least week old grease, more greasy dark bread than chicken, not bone in either? *Catfish - Cooked in at least week old grease, more like fish jerkey it was so dry *Biscuits and Gravy - Came out "after" our food? They were cold and the gravy tasted burned Other Sides - Gross The cashier asked how was our meal, I said BEYOND TERRIBLE We will not go back to the Spring Hill location, will only try to go back to our Columbia location for breakfast and hope they have not got this bad. read more

No bone in fried chicken... no ranch dressing... Took the kitchen almost an hour to get out of dinner for two... Manager had no idea what was going on with our table or the other half a dozen tables that experienced the same type of service. As always the store portion Was enjoyable. read more

Sadly, I can understand why this location of this well trusted chain restaurant, has an average of two stars. We were there just this last week, and we had to track down our waitress, we waited for over 20 minutes for our lunch to arrive, and everything just seemed very disjointed. The restaurant wasn't busy from our perspective. It was steady, but not slammed. We are huge fans of Cracker Barrel, but this one is not hitting the mark. read more

Food is always good. Service by Olivia was great. I ordered the 2 entrees sampler -meatloaf and chicken and dumplings with country green beans and mashed potatoes. Plenty of food. The country store in front is always a go to. read more

Truly terrible... I tried to go back one more time, and they sat us at a dirty table. We walked by another party of 8 that was complaining to the manager about how terrible their experience was. Then we asked for a new clean table and the manager said we were free to go pick another one instead of offering to show us a table or apologizing. We ordered drinks, and the drinks were wrong and served in dirty glasses. The dining room was disgusting. We gave up and walked out. On our way out we let a manager know why we were leaving and she just said thanks for letting her know - no apology or anything. Columbia and Franklin are fine. This place either needs to be closed or needs new management. read more

Just ate at this location and I would not recommend this Cracker Barrel We ordered appetizer and drinks got the drinks and biscuits but no saucers we used the napkins, got our food order served really quick never got the appetizer. The food was not good the dumplings had too much pepper and apples were not good I ordered 3 sides instead of a plate I got 3 bowls I usually like Cracker Barrel food but very disappointed this time We asked for ketchup and took a long time to get We asked for bacon crisp it was barley cooked Not a good experience and they weren't really busy read more

Saturday my family decided to have a late lunch here. They were not crowded so we sat down quickly. Now the foreshadowing of the rest of the meal begins... the young server knocked over the glass chimney to the oil lamp on the table. Broken glass was all of the floor. My brother offered to sweep it up to speed things up so he could take the order. Waited & waited. It was over an hour before our food arrived. We don't know if the order was turned in or if it was them having 1 person cooking, but it was definitely a management issue. A more experienced server took over and made sure we had everything we needed. Based on the other reviews and my experience, I will not return if I have anywhere else I need to be. (Slow and poorly ran) read more

We have had a string of poor experiences at this Cracker Barrel location but tonight takes the cake. We were seated almost immediately and the proceeded to watch other tables being filled, two of which were were right next to us and served by a waiter, while he walked right past us. We have 3 young children and bedtime waits for no one, they were getting cranky and antsy, and no one even took our drink order. We ended up sitting almost 30 minutes with zero attention before we decided to walk out. We have been visiting this Cracker Barrel location for 5 years but after tonight, we will be driving 20 minutes north to the south Franklin location where we have experienced good service. read more

We love Cracker Barrel and frequently meet family for lunch or dinner. We met in Spring Hill today. Burnt sourdough bread, overcooked shrimp, half-sized portions. We've been here for almost two hours now and we've all eaten our meals but our brother is still waiting for his chicken to be served. We ordered some food to go but we didn't get it - at least they didn't charge us for that. The manager stood outside of the kitchen in the dining room but never stopped by any tables to check on anyone. We asked to speak to the manager when we were paying for our meal and they called to the back to ask for someone to come and talk to us. We waited but he didn't come. We finally left. The staff here is great and always friendly, but sadly the food was sub-par. :( We won't be back to this store any time soon. read more

Cracker Barrel Old Country Store - Overcooked shrimp - American Near Me - Spring Hill, Tennessee

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I'm pregnant and had one request: blackberry jam. My husband picked up the order and brought it home, opened it, and found that they not only gave us blueberry jam instead, but no butter, napkins, silverware, anything. Then, I open my daughter's food to find a thick, black hair in it. We're all blonde. I've left a review about how horrible this place is before, but my husband really wanted it and I wanted the blackberry jam so I said sure..... living to regret it... again. Do not go to this restaurant read more

One does not come to Cracker Barrel expecting the most amazing meal ever. You go there when you want a breakfast full of comfort food but you do not want to cook it yourself. Today was like walking into a completely different restaurant. I got my favorite side, hash brown casserole. It has been ruined. Apparently they made a change from frozen potatoes to dehydrated potatoes due to "supply chain issues." As you'd expect the casserole now has a chalky texture to it and the cheese gets lost in the potatoes. Your food is now served to you on plastic plates. Grandma wouldn't have been caught dead giving me breakfast on plastic. The biscuits haven't changed (though they seem skimpy on the gravy now) and the pancakes are still good although they weren't as crispy around the edges as I prefer. The cost of some meals have increased by 50¢. A silver lining: Our server Elizabeth was fantastic. Helpful, cheery and prompt. I just wish the corporate office wasn't sacrificing quality for cost or "supply chain issues." Yea. I've noticed the bare hash brown shelves at Kroger too. *Sarcasm* read more

We have always been satisfied with the service until today. we were there around 5Pm on a Sunday. It was not busy at all.. First it took forever to order. Next, We were not served our Drink wile we waited for our food. We asked for cream for our Coffee whch he forgot to bring and brought much later. We didn't get any Silverware and had to wait on that. when we finally got some, There was no knife to cut up our steak. It appeared to us that others were frustrated. also and seemed to be understaffed. I have always loved eating at .Cracker barrel but will not return to the one in Spring Hill Tn. anytime soon. I will add that usually have to wait on a table but on this particular day at 5Pm we went right in. Not busy at all. Also theres always someone to hel in the Gift .shop area but could not find anyone to assist me except one girl at the register Note: I wAs just telling my Son before we arrived at the .restaurant that Cracker Barrel would do well to connect a motel to the store because I always notice Cracker Barrels are always near a LaQuinta etc. but now I am wondering if that is a good idea. S. Miller read more

Went to this location at 11a on a Friday. We ordered our food with our drinks as soon as we sat down. Nothing crazy because it was just two of us. After about 30 mins we noticed the managers being called to tables, people up and living with out paying, and some very angry customers. An hour later after waiting , we asked for our food to go and left. I'm not sure if it's a staffing issue or what, but it was not that busy in the restaurant. Very disappointed to say the least. read more

I'm disappointed and sad to say CB has done away with two of my favorite things (Frosty Mugs & Molasses,) kept me coming back over & over again read more

Cracker Barrel Old Country Store - American Near Me - Spring Hill, Tennessee

I ordered roast beef, which it was the worst roast beef I ever ate. Normally I order either their breakfast menu which always great or their rainbow trout fish which also good, but not their roast beef. The service were good, fast and friendly. My husband breakfast menu were good as normal, and they cooked the eggs perfectly. read more

No food quality to review since we never got served. Ambiance includes a wide variety of vintage items mounted on the wall -- only to remind you that time stands still at this place. Service was absolutely the worst performance of any venue that we've ever visited -- and we travel extensively around the USA. Short story -- we never got waited on after being seated for over TWENTY TWO MINUTES!! The venue was only half way filled. This was between 9:30 and 10 a.m. The most infuriating and unbelievable experience was watching managers walk by our table multiple times -- and NO ONE -- stopped and offered any type of explanation. No apology. No update. Not even a head nod!! Don't bother with this clustered fumble of an operation -- two to three other breakfast options in this town to visit instead. read more

Long story short... Covid response 0/5 stars Food 2/5 Service 3/5 Covid: while we were seated i saw three tables being cleaned with nary a squirt of disinfectant.... as in tables just got a quick wipe with a dirty rag. Kind of made me worried about touching salt and pepper shakers. Food: Went breakfast recently. Had scrambled eggs and they were scorched. Eggs... the easiest thing on the menu to cook. And they serve bad tasting tap water. And the syrup bottle was so hit I literally could not touch it with my bare hands. Service: so so. Servers responded to request just in their own time. read more

I went to the Spring Hill location not too long ago. I had not been there for a few years. I arrived on a weekday, mid-morning, around 10:30 a.m. The hostess was nice. She indicated that I would have a 15 - 20 min wait. I thought that was a bit odd since there were many empty tables, but I was willing to wait. When I was seated, I was given a fork in a paper bag and a menu. I wondered right away where the napkin was, but I figured it would be brought with either my drink order or the food order. The waitress was nice. I ordered my drink and meal. She brought my drink within a few minutes of ordering, but without a napkin. As I looked around, I noticed that no one had napkins. I also noticed that they were VERY short-staffed as I saw the hostess running all over the place and only a couple of waitresses. The meal arrived around 35 minutes after the drink and still with no napkin. Before the waitress walked away, I asked her if I could please have a napkin. She checked on me to see if everything was ok. I asked her, what was up with the fork in paper bag and no napkins? She said she honestly didn't know. So, to Cracker Barrel Management, it is very evident that you are definitely running extremely lean, but I wasn't raised in a barn, and I like having utensils like a knife and a spoon along with my fork, as well as at least one napkin. Also, if you think you are saving money by not staffing appropriately, in the long run, you are losing because people like me will not be back due to the extremely long wait for sub-par food. It's too bad because years ago when Cracker Barrel first opened, the food was fairly good and you were staffed appropriately. read more

We went to Cracker Barrel in Spring Hill. We wanted dumplings was told they have no dumpling. This was at 7pm this was not late and they had very few customer. So we ordered breakfast with coffee, waitress brought the coffee out and it was as cold as ice. We told the waitress and she said they would make fresh coffe. Ten minutes later they brought our food no coffee. We ate our meal and when we were done eating she brought the coffe. What kind of coffee maker takes 25 minutes to make coffe? read more

This is the best place ever! The grilled tenders and mac and cheese are always the best! I love all the servers and my favorite one is Karly. She is super nice and great and she always makes my experience amazing! read more

My boyfriend & I went here because we both used to go when we were younger. They sat us down, this was around 2pm. We weren't greeted at all, no drinks, nothing, for about 30 minutes. Then, we even saw people get sat after us, be served. We had servers pass by us multiple times, eventually we just left at 2:50. Very embarrassing, very unprofessional. read more