Recently, I've been to Cracker Barrel for breakfast. I have been very disappointed with their service. On numerous occasions, we have ordered something that's supposed to have gone with the meal and it was not there when we inquired about where this item was they said well there's nothing we can do about it. I received my cappuccino and a cup where it was spilling over it was done very sloppily The servers have been less than helpful. Very disappointed at the staff trying to get things that we're paying for. I think I will look elsewhere to our restaurant to go to have my breakfast outings ! read more

Placed a 2Go order of bacon, apples and sourdough bread. Bacon was barely cooked since we were in the road didn't take the food back. The dog had a good treat. read more

Cracker Barrel Old Country Store - Uncooked bacon - Southern Near Me - Shiloh, Illinois

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Cracker Barrel is my favorite place to eat when I'm craving that at-home cooking feel. This location is always so pleasant and everyone who works here is always ready to help you whatever way they can. You feel like you're at a family dinner when you sit down to eat here. I haven't tried a bad meal yet from the menu. read more

Cracker Barrel Old Country Store - Country Fried Steak - Southern Near Me - Shiloh, Illinois

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It would appear that ALL Cracker Barrel restaurants have gone down hill , seemingly after the attempt at a logo change. How this has affected their ability to serve the same great food that they always did, is a mystery. For a third time we have tried them and they are still seriously lacking in all areas. The food is barely tolerable, the servers are untrained and management is unconcerned. Cracker Barrel is permanently off my list as a place to eat. In my opinion, the only thing that is consistent, is how bad they all seem to be. This is based on four locations that we have tried, some of which did not even deserve a one star review. My advice is to judge for yourself. We will never eat at any Cracker Barrel again. It is indeed a shame. They really were one of my favorite restaurants. ZERO STARS. read more

Ordered a meal to go. This is the amount of French fries they give per order. I didn't know that they had a potato shortage. read more

Cracker Barrel Old Country Store - An example of an order of their French fries. - Southern Near Me - Shiloh, Illinois

this place has really been downhill. took forever to get our food and our order wasn't even correct. We decided to stop eating here for awhile. Until today, my little brother requested cracker barrel for his birthday dinner. we ordered takeout and it took over an hour after they said our order would be ready before actually getting our food. Manager had an attitude and our order was missing items. By the time we sat down to eat, our food was cold. Not room temperature, COLD! Will be calling corporate tomorrow read more

OK, that wasn't fair! I guess it's officially summer because I went to Cracker Barrel and ate their campfire roast beef. I mean holy cow. It's just like being a Boy Scout again. They wrap roast beef or chicken and carrots and potatoes and onions in tinfoil and throw it on the fire. I don't say this about restaurants very often but it was amazing! And I only paid $14.99. I feel like I robbed them! So OK pretty soon it will be Labor Day and I'll stop going to Cracker Barrel unless it's breakfast time. But for the summer just throw me in a wheelchair and push me up to the table and watch me go at these things... read more

I came in on 8/28/2026 at 11:03 am my server was APIFANY I ordered the country boy breakfast, the ham was cold and overly salty inedible, eggs cold and the turkey sausage that replaced the salty ham was cold. The drink I ordered was the half and half which was overly sweet couldn't drink it passed a sip. I politely asked for it taken off my ticket and the manager on duty was very defensive as well as APIFANY. I strongly feel that if I could not enjoy my meal I should not pay for it. It is against food safety to serve cold food and if I actually ingested the high salt ham and the high sugar half & half tea I would've been in the hospital. The manager gave me back the receipt with attitude and a smirk knowing that she only took .27 off the drink I took one sip of and 1.27 off the country boy breakfast. The quality of this location has gone down significantly and the bathrooms were disgusting as the employees and manager walk in and out of it without cleaning what's obviously dirty. I couldn't even use the bathroom. And the only clean stall was missing a door. I will not be returning to this location, it is gross and the people who work there stare at you funny like they want fight you even when you are nice and trying to be polite. The lady who checked us out with the blue nails was nice but everyone else, the hostess, APIFANY B , the manager with the stale finger wave and the cook with the dreadlocks who lingers outside the kitchen staring at guests all need to be carefully monitored and retrained on customer satisfaction. read more

Super busy Sunday morning ! Wait was only 15min! The kitchen needed some w expo-ing food we noticed so many plates sitting in the window . By the time we got our food the only thing that was hot were our pancakes every else was cool.. didn't complain bc we were ready to eat and had to get on the highway and didn't want to wait for corrections. Being on the food industry for 15 years i get it. Food was good just not hot and i will be back again. read more

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Stopped in here on Mother's Day and they did a pretty decent job considering how they were slammed from at least an hour and a half before we were seated (my friend was there and put us on the waitlist), all the way through our long meal and as we left. Our waiter brought us a free basket of biscuits and applesauce to munch on because our wait for our orders was quite long. The food was good and we were thankful for having a restaurant to gather at without a reservation. read more

Cracker Barrel Old Country Store - Bacon n' Egg Hashbrown Casserole - Southern Near Me - Shiloh, Illinois

Waitress was VERY rude from the get go, I'm a young mom of two boys and to be that rude to a young mother in front of her children is wrong. She walked away half way through me ordering because I couldn't find what I wanted after she questioned me on why my kids were getting an adult meal. She asked if the binky was my son's and how old he was snarky. people like this shouldn't work in restaurants. Tried to keep a positive attitude for my kids. read more

The staff at this location is incompetent at best from the top down. We attempted to eat here at my 14 year old daughter's request with grandparents in town about six weeks ago on a Saturday morning after his soccer game and were told a 40 minute wait for the six adults. We started periodically checking back in with the host stand around the 45 minute mark and were dismissed by the teens manning the desk, and eventually left after waiting nearly an hour and a half read more

Where do I begin with this. First off the hostess Mel. No smile, no welcome. "How many" was how we were greeted. I understand Saturday morninga are busy and crazy, but she is the first face we are seeing. We wait a couple of minutes go by and we are called back up. Our table is READY! We are the take to a table that is no where near ready. There is still a booster in one chair and a highchair in the spot of another, with food still all over the floor from the last family. My husband responds with "wouldn't it be easier to sit us here at this empty ready table?" The seater responded with no, then stands there discussing it with another waitress, while we are left standing at the table waiting for it to be cleaned. The seater the leaves to bring back a chair to a floor that still needs to be swept, again while we are standing there. At that point we decided to take our business elsewhere. If this would have been a mystery shop, they would have failed miserably read more

We came here for breakfast. We literally enjoy sitting next to the fireplace while enjoying our fresh warm breakfast. We weren't fond of the hot chocolate, but our breakfast was fantastic. The server was wonderful. Our service was beyond pleasant. I would definitely be back if we're in the St. Louis/Illinois area. read more

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I probably could've ordered, ran to McDonald's, got food there, ate it, came back and sat down they would've never known I left. Not even a half full restaurant and they couldn't get the food out in less than an hour. read more

So disappointing! We were looking so forward to eating at Cracker Barrel in the Midwest. It has always been a favorite. The waitress was terrific. She was helpful and efficient and had a ready smile. Really great at her job. The greeter/seater woman was a big zero. She didn't even acknowledge us for a while. She busied herself with several other things. This would be very understandable- people are busy-. But. The impression we had was that she just wanted us to wait.... We had been traveling all day and we just wanted to sit and have a nice dinner. The restaurant wasn't crowded and there was a different person for bussing jobs and attending the store so it was unclear what she was so busy doing that she had us stand there for 3 minutes while she kept her head down shuffling papers. Lastly, the worst part is that the bathrooms were truly filthy. They looked like they hadn't been cleaned for days. We always think if the bathroom is in that condition, what is the kitchen like?!?! read more

Food was delicious. Server was great and attentive. The hosting staff needs some work. read more

Things have changed at Cracker Barrel! Breakfast menu choices has been reduced; possibly by half? We hadn't been to CB in few months, so maybe I'm just late to the party? There used to be selections for those on a carb reduced diet as well as a "senior" menu choice. Food was still good with large portion sizes. Our server Cora spoke so low and softly, I had to read her lips to grasp an understanding. To demonstrate just how much they've cut, the back of the menu is a full on advertisement! read more

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I don't care who you are - if you are a fan of comfort food like chicken fried steak or chicken with gravy, biscuits and gravy, and mashed potatoes with that wonderful sawmill gravy on it, you will love a Cracker Barrel. This is my default go-to when I just want to feel like mom was cooking for me, again, and they never disappoint. Service is friendly, the feel is leisurely, and if you have never visited, there is a general store at the entrance with all kinds of homey, country knick knacks, candies, etc., to keep you and the kids happy on the drive to follow. read more

As always, the Cracker Barrel delivers great food and service! It's such a cute place, I could spend a fortune in the store! The only reason I removed one star is because one of the bussers seemed to be having a bad day, and was just tossing dishes and such into his bin, causing the atmosphere to be even louder! If yelp would've allowed a 4,75 star review, I'd have given that. read more

I rarely go out to breakfast but here we are. Stopped into this Cracker Barrel pretty early (8am) on a Tuesday morning. I ordered a hot tea and the Bacon N' Egg Hashbrown Casserole (Our scratch-made Hashbrown Casserole, hot off the grill and layered with pieces of crispy bacon, farm-fresh scrambled eggs, melted Colby cheese, fried onions, green onions, and fresh diced tomatoes) with no tomato and toast instead of biscuits. I have had this before and I really like it. I like to put Cholula on it. It wasn't crowded here at all which is nice and my server was pretty quick. This was probably the most pleasant Cracker Barrel experience I have had in years. I do like to look at the candy afterwards and I left with a few fun things. I'm most excited about a bag of Tart N Tinys! I'm sure I'll be back! read more

Cracker Barrel Old Country Store - Bacon N' Egg Hashbrown Casserole - Southern Near Me - Shiloh, Illinois

Easter Sunday, service was VERY slow. Took over an hour to get food after ordering. The manager was running take out orders like a bull in a china shop almost running my wife over with no "excuse me". Female manager was heard being very rude to a table complaining about service. Like it's their fault? Two other couples told us from the time to put their name on the list to the time food was delivered was 2 hours read more

We were there around 3 yesterday for a late lunch. When ordering the chicken dippers we were told they had no cornbread. When the biscuits were brought we were also told they were out of butter! How does that happen? The rest of the food was great and our server was super sweet. read more

Dee was an AMAZING waiter and he kept our table full on drinks and laughter. The food was phenomenal and there was so much leftover after we were finished. For just $30 it fed 3 adults which is really great when you're on a budget. 10/10 would recommend and if you can, ask for Dee! read more

Cracker Barrel Old Country Store - Dining Area - Southern Near Me - Shiloh, Illinois

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This location is my go to for weekend breakfast when I'm off. The reviews lately are not good and I understand mistakes are made, especially when they do the volume they do here. I am a breakfast food fan here and I have noticed small changes here and there. The bacon is definitely thinner than pre- Covid days which I get. It still all taste as good as ever to me. It does help getting hot food. The service here is always good, just need a little patience when they are full. Pic of grandma sampler included. read more

Cracker Barrel Old Country Store - Sampler with all bacon TYVM... - Southern Near Me - Shiloh, Illinois

Went here for breakfast, and decided to get a slice of their cinnamon bun pie to take home for later. Got up to pay the bill, and after paying, realized I had forgotten my pie. Went back, and the table was already cleaned off, so I asked the waitress if I could get my pie. Since it had only been a few minutes, I thought she might still have it there, but no. The original slice brought out looked like the one on the menu; beautifully presented and a full slice. What it was replaced with were these pathetic scraps tossed into a takeaway container. Not too happy with the replacement, but it was my absentmindedness that forgot the first piece. Still, I was hoping for something more than what looks like leftovers from someone else's order. Hopefully it tastes better than it looks. read more

Cracker Barrel Old Country Store - This is supposed to be a slice of their cinnamon bun pie! Pathetic! - Southern Near Me - Shiloh, Illinois

This Cracker Barrel is poorly managed. We went here on a Sunday. Walked in the door and there is a lady taking names. We asked to put our name on the list. She told us to go to the host stand. There's no wait. We did so. Got to the host stand. Oh, sorry, there's a wait you have to go back up front and put your name on the list. Walked back up front to a mass of 15 people standing around the lady we spoke to the first time. At this point, we'd had it and just left. I can't fathom how Cracker Barrel allows this place to be such a black eye on the franchise. Twice we've placed online orders and they couldn't find them. Both times took an extremely long time to sort out. One of those times took 2+ hours. If you are passing through Shiloh, go anywhere but this Cracker Barrel. They do not care about the customer. read more

Came in to eat lunch at peak rush time. Had a waiter named Dee on his uniform (Deangelo was his name on our check). GREAT dude. Treated us like family and we have known him our whole life. Give Deangelo the biggest raise you can, and if you stop in ask for him to serve you. We will be frequent customers because of him read more

food was very disappointing. the green beans tasted exactly like they came out of a cheap, no name brand tin can. they didn't taste like green bean, instead tasted like a tin can! we let our waiter know and he didn't seem to care. every thing was blan and tasteless. i used to love Cracker Barre. don't plan on going back. read more

Not sure what the hype is about Cracker Barrel but We we're not impressed by their food at all. In fact the only great thing was their customer service. I wouldn't go back and wouldn't recommend.... Child drink was brought in the carton, filled the cup about 1/2 way( was less than 1/2) and wasn't cold. Our food plates were, well as comparison, I would say Dennys has fuller plates, better breakfasts and the food comes out Hot! How long did our food sit back there that everything was cold? Well except the kids milk read more

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I had the shrimp Louisiana style campfire, and my sister had the beef campfire they were very good. The service was good. In the restaurant was nice. read more

After getting seated and waiting 25 minutes before we flagged down one waitress to ask who our server was supposed to I was willing to cut them some slack because hey things happen. We then had a waiter almost immediately and put our order in. We then waited over an hour for our food to arrive. While we were waiting we saw multiple tables that were sat after us get their food eat and then leave all while we waited. I'm writing this now still waiting for my food to arrive but I can already give my rating because no food is worth this wait. They don't even have the peg game on the tables anymore. This will most likely be my last visit to a Cracker Barrel for a long time. read more

The secret to loving Cracker Barrel is knowing what to order. The southern fried chicken, loaded steak fries and loaded baked sweet potato are all fantastic. read more

When I want to visit my childhood and have pancakes with crispy edges, this is where I go! I'm really simple when it comes to breakfast options. Not only do I love their pancakes, but their sausage patties are delicious too! Usually my cucumber service here is exceptional, but yesterday it was lacking. The waitress definitely wasn't new because she have FIVE STARS on her apron. Management was ready nice though. I pointed out an issue with my receipt and she was really nice about getting it corrected. The restaurant is always busy, but it is well staffed, efficient, clean and welcoming. read more

Cracker Barrel Old Country Store - Southern Near Me - Shiloh, Illinois

We were in town on a trip. After going to a few local restaurants we felt it was time to goto the cracker barrel. We were there around lunch time. I ordered the chicken BLT. I also have the claim chowder. The sandwich was served open. The lettuce was wilted The sandwich was okay. The bread was only toasted on one side. The bacon was tasty. The clam chowder was just okay, not one of my top 10s. The restaurant is clean and the waitress was friendly. The restroom was clean. read more

Cracker Barrel Old Country Store - One of the tables - Southern Near Me - Shiloh, Illinois

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Best service ever! My job requires lots of travel so eating out alone in a city I've never been to naturally comes with the territory. Therefore, I take notice in the service field everywhere I go. Mark waited on me last night and he was genuinely the friendliest person I have ever observed serving families, couples and loners (like me). His whole demeanor reflected a goal of making sure that everyone was happily satisfied and without lack. I am not exaggerating; he was quick at getting to know his guests and could relate with just about everyone on a personal level. I watched how he worked with them by making practical and beneficial suggestions as they ordered their food, and he never left a table without saying thank you. It was truly refreshing to meet someone who hasn't forgotten the definition of the word, "serve". read more

Me and my mom like to go to Cracker Barrel in Shiloh and Caseyville and luckily we haven't experienced a difference in service at either location. I love the fact that Cracker Barrel has started introducing some different menu items, like the cheesecake stuffed pancakes (PHENOMENAL!) and the biscuit beignets are utterly delish! Also the loaded hashbrown casserole tater tots are a perfect starter too! Love their rotating flavor teas, like peach, blackberry. So delicious! I am a country fried steak girl, and love to have that, as well as the fried catfish, or the country fried chicken and the country fried turkey during November is phenomenal too. My mom is big on vegetables and balanced meals which is why she likes to eat here since she can order something she feels good about eating. She loves the green beans, turnip greens and the fried okra. read more

Went in and asked for a table for five. They weren't busy. While we were standing there they kept saying "she won't take them, she won't take them" going down the list of servers. Finally, we just left. Won't be back. Rated one star because I can't give zero. read more

Grits, chicken sausage and eggs perfect.service second to none. Dianna very fast with coffee and anything else. Ambience clean and inviting. Always a treat to walk through the general store to see all the old timer items from my childhood. read more

Cracker Barrel Old Country Store - Apparently this in an "Old timer" breakfast wth sour dough toast!. Grits to die for, chicken sausage , eggs and sour dough toast. - Southern Near Me - Shiloh, Illinois

Food nasty, chicken looked like it was beat, brown bones. Service was non existent.