I absolutely hate leaving a review like this. I've used Cracker Barrel for comfort dining and brunch get-together catering for quite a while now. In fact, almost every Sunday, a group of about 40 friends gets together, and I usually order two platters of loaded hash brown casserole. It's pretty straightforward--convenient, filling, and consistently good. This past weekend, I did the same. I picked up the order, got to our destination, and opened it, only to find it was just standard hash brown casserole. No big deal. I sent a message to Cracker Barrel, made it clear that I understood mistakes happen, and simply wanted to make them aware. I wasn't asking for anything. What was surprising, though, was the response. I received an email that didn't include an apology or acknowledgment--again, not a huge deal--but it did include a $6 dessert coupon. Honestly, I found that more insulting than just a simple "thank you" and moving on. As someone who manages a complex work environment, I know you can't fix what you don't know about. That's why I shared the issue--it wasn't about compensation. It also wouldn't have been hard for them to see my consistent order history, since I use the rewards app regularly. While I wouldn't say this permanently damages my desire to continue using them, it certainly does lessen it. read more

Terrible food, and the worst service ever. This was Sunday after church. I will never go back The details are too lengthy . Pretty much that's it!! read more

An absolute hot mess of a location. Ordered a primerib holiday meal to be picked up by 11am. It's been an hour and my order still isn't ready. There is a whole room of people waiting for their order. They are extreme disorganized and have no idea how absolutely terrible this is. People are missing work appointments due to their lack of organization. This place is terrible. We will not be wasting any more time and money at this place. Do 1000% better. Right now you're terrible! read more

I have to admit I was a little leery of 2.5 stars, but I generally check the bad reviews as well as the good ones. I find that many people who write reviews and have an majority of one stars are not worth worrying about. Seems these people can never be pleased. So based on that my cousin and I met here for dinner. We are both on the carnivore diet so ordering can sometimes be difficult. I got the NY strip and two eggs over easy. The eggs were done perfect and the steak was a perfect medium rare. I didn't get any sides, but I did order just a soda water with lemon, because I don't drink regular soda with sugar and caffeine. My cousin got the trout and splurged on some steamed broccoli. Both of our meals were delicious. Our waitress Aylan was an absolute rock star. She was very attentive and didn't mind us sitting a little longer to visit. I'm glad we went. We did find several options that we can enjoy on our specialize diet and we will be going back there. read more

My husband and I visited after church and had a nice time. The food was great and the portions were very large. The service was friendly. Barbie was a great help in finding the game I was looking to buy and setting me up with a free appetizer with their rewards program. I didn't originally plan to sign up but she took the time to help me see the benefits for our visit and beyond. read more

My wife and I visited this morning expecting their normal great food. That didn't happen. Biscuits were hard as rocks! My wife's bacon came out raw. The best thing I can say is that our waitress was excellent. She said to call her "Z". Best service I have had in ages! I asked to talk to the manager but he was too busy to talk to a customer. I went to the register and told the cashier but she didn't care! If you go in ask for Z. Ask for fresh biscuits!! Ask for the bacon to at least cooked. And...the manager doesn't have time to talk to customers. read more

We had a party of 7 on Christmas Eve Eve. The waitress was excellent. Never an empty glass. Our individual orders went from breakfast to dinner, therefore the order was a little late. We waited patiently, enjoying our family time. The food was all cooked properly and had an excellent taste When I went to pay, it was comped A pleasant surprise. Thanks so much read more

My first time ever in a Cracker Barrel so other than being told they have the best pancakes ever, I didn't know what to expect. I was greeted by two hostess who were warm and eager to assist, but then waited about 10 minutes before my waiter attended to me. I was annoyed, but still eager to absolutely destroy some pancakes (I came hungry). Luckily, they offer complementary cornbread and biscuits. I ordered the Momma's Pancakes Breakfast with egg whites and spicy chicken sausage links. I upgraded one of my pancakes to the blueberry because why not. Maybe my expectations were too high because the buttermilk pancakes were just okay. It was really the maple syrup that saved the day with that one. The blueberry on the other-hand was dance in your seat worthy! It came with a special blueberry syrup that was delicious. I'd go back for that alone... and also try some other menu items because they offer so much more. read more

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The cashier charged me twice for my meal and refused to fix the issue. They even asked me to pull up my bank account on my phone to see the transaction. read more

Can't remember last time we went there and after this morning it all came rushing back on why we hadn't been back. Food was horrific. Ordered the farmhouse breakfast. I asked if they had anything smaller than a 3 egg omelette - nope. Okay still ordered. When it came it was not an omelette. It was scrambled eggs with everything on top. Bacon was raw. I'm not saying it was undercooked. It was raw as in the fat was white. Ham was great but it had been honeyed. So now my eggs were sweet - oh yum nothing like sweet scrambled eggs instead of an omelette. I did eat the tomato slices however. Told the waitress. Told the cashier. Told them to tell the cook to actually cook the bacon. Lesson learned. Darn, I used to like their breakfasts. read more

The store was really cute and the young man at the host counter was great. Unfortunately they were out of 3 different things we ordered. The first one was DYI hot chocolate. It was a featured item on the menu pointed out to us as we were seated. It came with chocolate chips, sprinkles and a peppermint stick. The guy offered that we could order it but it wouldn't come with any of that lol. Was especially funny because they had peppermint sticks in the mercantile and chocolate chips in some of the pancakes. The good parts were that the food was reasonably priced and most of it was pretty good. Fries, meatloaf, chicken tenders, brown gravy, kids sliders all good. I did hear my waiter make a racist remark about Asians which I found offensive. read more

The food was very bland but the total cost wasn't so bad. I don't think I'll try it agaib

Food has always been pretty good! Can't go wrong with their breakfast. Lunch and dinners are usually good. Service is sometimes not always great.. could be an understaffing issue. Store is always fun to look through. Lots of cool stuff and it's usually changed out pretty often. It's great to browse as you're waiting to be seated or waiting for your food. One of our favorite dining spots! read more

Thanksgiving Dinner was pricey and terrible as well as the small sliver of Pumpkin pie that tasted like day old bakery. Got only one small pecan chip in the watery sweet potato cassarole. Rude waitress. Been going here for 10 years but will never go there again. read more

After running errands, we dropped by for a quick late breakfast. As always, the food is amazing. The fried chicken was cooked perfectly. The breading stayed attached. Biscuits were soft and delicious. Always a goto during the week for a quick bite to eat. read more

We have been to this Cracker Barrel several times...this time, it was the best as far as food and Service in concerned. We went rather early so we did not have any issues with crowds. The food was great...the service from our server was top notch...she was attentive, amiable and served us promptly. I have chicken & dumplings...by far, the best I have ever had! I tried a new Berry tea with the sweetness dumbed down: it was delicious. We will definitely go back there again. read more

Allison was great. Very cheerful. Other than no diet Dr Pepper and no senior or military discount had a nice lunch. Little crowded and noisy. Biscuits were great and was served before the meal read more

Cracker Barrel is the new kid on the block near Kohl's in Rockwall. I've been waiting for this spot to open. It's not as big as the Mesquite, TX location. Yet it is closer to where I live. I absolutely love the ambience here. The store and country style restaurant always make me feel like I'm in a modern western. The food is not the BEST but the service is great. The serving sizes are nice portions. The quality of the food is good but be prepared to season with salt and pepper in most cases when your order arrives. I've included some menus for viewers to take a look at the breakfast selections. I haven't tried them for lunch or dinner. For your pleasure are some shots of my breakfast plates. The prices are super reasonable. read more

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My third time here our waitress was keeping a check on our needs. Mac and cheese to kill for.

We have been disappointed with Cracker Barrel lately, so this one was a pleasant surprise. Our waiter was friendly and efficient. He brought out biscuits before the meal--just the way we like them. Normally, we have to practically beg just to get biscuits at all. Our food was brought out promptly and everything was in order. No long wait for once! This location really seems to have their act together. read more

Walked in to get a Coca Cola cake to go on 8:41pm june 16th, 2023. Saw a cockroach eighth by the door entrance :( guess I'll get it from a different location. I'm so sad. read more

Cracker Barrel Old Country Store - June 16th 2023 * cockroach by front door entryway :( - American Near Me - Rockwall, Texas

Really big Cracker Barrel store & restaurant along IH30 in beautiful Rockwall, Texas shopping & dining district. Big parking lot ( no big rigs, sorry ). Front porch full of country rocking chairs for sale, and other home items. Store is packed full of country home decor, rustic items, clothing for infants, tots, kids, teens, more female than male. Southern casual fashion items: sandals, hats, earrings, bangles, hairties, etc Toys, educational toys, games, books, coloring books, baby toys, toddler toys. Snacks, classic oldtime candies, sugar high supply! Restaurant can seat 80. Giant clear windows let in a lot of sunlight mid-day. We had very pleasant waitress Courtney, just after 1:30PM, lunch crowd was leaving. Green Chile chicken is a butterfly-cut breast, lightly marinated, grilled, topped with Jack cheese, and small pieces of Hatch green chile ( mild ). Pick any 3 Country sides with this. ( mine: Pinto beans with a ham flavor, greenbeans light smoked meat flavor, and "Fried apples" dessert which is pretty good! My partner in crime had Chicken-fried Chicken, said it was too strong of black pepper seasoning, but texture was good. I finished my plate, no problem! Overall, we enjoyed this visit, and meal. Found some good gifts for family. Tip: April 2 to April 4, Easter Ham Family Meals will be available, pick up only, until supply runs out $79.99 ( heat & serve ) read more

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Worst food ever Bacon and toast burnt to a crisp. No butter on toast. Fancy pancake syrup has no taste. Service was 5 of 10. Butter for pancakes rock hard. $30 for 2 people for nothing. On my way to McDonalds for better food and service. read more

Cracker Barrel Old Country Store - American Near Me - Rockwall, Texas

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Excellent service from Nicole! She was totally on top of it. Food quality was delicious and prices are reasonable.

Went here and got a bigger breakfast for myself today and the service was great, as I finished up my food and went to pay, the bill was 27-ish dollars, and I hadn't realized my card wasn't activated so I used one of my other cards to pay but the other card was $5 short so as I was standing there trying to activate my main card, Calvin who I believe is a server payed the difference out of his own pocket. I will be comin back real soon to ask for Calvin and bless him up with a good tip. Thank you bro read more

Cracker Barrel Old Country Store - American Near Me - Rockwall, Texas

Thank you, Cracker Barrel! My wife and I decided to take this year off from hosting the family so we tried a couple of the individual turkey meals. They were great! And the pumpkin pie they have there is really good! The pick up went off nearly without a hitch. The only hiccup was that I was notified my meal was being worked on 2 hrs before my scheduled pick up time but I went down anyway. I had to wait a bit until they figured it out but it was all good. The young lady that brought it out was very sweet and braved the rain for us. My wife and I had a great little quiet Thanksgiving here at home -alone- with very little cleanup or leftovers to fight over! Thank you Cracker Barrel! We really enjoyed our dinners. read more

Comforting great food! Homey and beautiful things in the shop! Love the new Breakfast casserole with egg and bacon on top. Only negative is they no longer have my favorite grilled spicy catfish at dinner. read more

Every time I come the selection seems smaller and the food blander. I had hoped with a new place opening in Rockwall they would up their game, but no. Back to Waffle House for me. read more

Our visit started with a declared 20 minute wait time. This seemed reasonable so we waited outside. There is plenty of room on the porch area to social distance. After 35 minutes we were seated. The spacing of closed off tables is very good for the 6ft apart restrictions. After we finally ordered our food came out after a long delay. Our cups were not refilled, eggs came out cold. We experienced delays in every aspect of our visit. I was disappointed that 2/3rds of the staff were wearing their masks under their noses. A member of management wasn't even wearing one at all. I also witnessed a couple being seated at a table without it being wiped off at all. Overall I was dissatisfied with our Cracker Barrel experience and won't be back for a long time. read more

Cracker Barrel Old Country Store - Biscuits & gravy - American Near Me - Rockwall, Texas

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I wouldn't suggest going here if you're in an interracial relationship. I'm white, have white twin 12-year-old boys, and my husband is Mexican, and we have a baby. I put myself on the waitlist online. When my family and I were about to sit down to be seated, the host looked at something she was holding and forcefully said, "Are you Eden?" I said yes, and she said, "Oh. Because it says 4 and there's 5 of you." I said, "I'm sorry, I didn't know I needed to count the baby." nicely. She said, "if it breathes you need to include them" and walked away. When the waitress took our drink order, I pointed at the baby and said, "I'll get chocolate milk for her". She got my two sons drinks and walked away. My husband said, "ma'am?" and he asked if he could order a drink and she said, "Oh. I thought you (me) said he wanted chocolate milk". There is no way. I literally pointed at the baby and asked my husband if she should have hot chocolate since it was cold outside, or chocolate milk. She knew. ...how? But ok whatever. It took so long to get our drinks that the manager came by and asked if anyone had come to help us. When I got my coffee, I was never offered cream. I asked if we could get rolls. She said our food didn't come with them, but she could enter it into her system, but it wouldn't be a charge. It just seemed more complicated than it needed to be. When my husband ordered his food, the waitress told him his side would be an up-charge. When I ordered mine, she didn't mention that my pancakes were an up-charge. When we got our breakfast, my eggs were cold, and everything else on everyone's plate was barely warm. 3 people at the table ordered pancakes but the waitress didn't bring any syrup. I had to ask for some. We let the waitress know the food was cold, not being rude or anything, and she said she'd have the manager ring it up. The food came out SO quick. There was a huge difference, it was actually hot. The manager came by, I summarized what happened, and let her know that it was just obvious with both ladies that they were trying to be shi**y. We got our check, and I'll be honest, as a manager I would've comped the drinks. But whatever. I felt super uncomfortable and broke out in a cold sweat because I felt so awkward the entire time. If only a couple of those things happened, I would chalk it up to nothing, but it became so blatant at a certain point that I couldn't wait to leave. read more

My wife ordered cornbread dressing for Thanksgiving and they didn't provide her with broth to mix it and she had to use her own. It was dry and no one ate it. What's weird it was different than the dressing they serve in the restaurant. She has always ordered from there but no longer! read more

We came today on Thanksgiving and everything was delicious! But I came on here to say the server Dakota killed it and I wish we had her today. It didn't look like her table had to wait four anything while we did read more

Come on in for the weekend to enjoy their awesome Pot Roast. Super moist and tender to the touch, the flavor was rich and filling. This location is really clean , the staff is always super polite whenever my husband and I come here. Only thing I don't like is the wait but there always is the choice to reserve a spot, I just always forget to lol. (That's to my own fault) read more

Cracker Barrel Old Country Store - Roast Beef - American Near Me - Rockwall, Texas

Always a great place for breakfast. The store they have inside gives you an activity to do if you have to wait for a table. We have always had quick service and a pleasant experience at this location. read more

I will just say the chicken fried steak was a mechanically separated, chopped and pressed , formed meat patty that was fried. But our waitress was wonderful knew her craft and was cheerful. That's all I have to say. read more

I don't know why the low rating, our meal was so good! We both had the chicken fried chicken and it was seasoned perfectly. The Mac and cheese omg. The fried apples were good and the hash brown casserole was delightful. The cornbread was very dry and the butter was cold so it wouldn't spread on the corn bread or biscuits. The staff was very friendly but the waiter was very forgetful. We had to wait on him a lot! But again he was nice. The restaurant could have been cleaner. read more

Cracker Barrel Old Country Store - Chicken Fried Chicken, Hash brown Casserole, Fried Apples,Macaroni n' Cheese - American Near Me - Rockwall, Texas

Nope. Walked in and place was dirty. Tables hadn't been cleaned. Empty ketchup packets on the floor. Dirty napkins and straw wrappers also. Order chicken fried steak, chicken tenders, and sides. Steak and tenders were dried out and tough. Clearly been under the warmer for hours. Sides were either bland or way too salty. Server disappeared for 30 mins. When I asked another server to send her over, I was told "She's really busy. She'll get here whenever she can'". Too many other places in Rockwall to spend my money. We're done here. read more

Mass amounts of food. Cute store and I love the rocking chairs outside while you wait for a table. Breakfast is big here as is fried food. My husband loves coming here, I tag along. I will say the sweet and smokey glazed chicken strips were good. Tender white meat chicken, covered with bacon, and drizzle of maple . There were a lot of them and just as good for lunch the next day. read more

Cracker Barrel Old Country Store - American Near Me - Rockwall, Texas

Easy to see why this place has so many low reviews. Needed a table for 1 and the restaurant is about a third full. Was told it would be a 10 minute wait Lady did apologize and a acknowledged there were several tables open. She joked "yeah don't look in there at all the empty tables. Had Mexican food instead read more

Went today, to try a new place. Cracker barrel, city base San Antonio. Food was bland, slow serves.waitresswas slow very disappointing. 2:00 lunch 8-19-24 $54.00 1 chicken fried chicken 2 chicken fried steaks. So sad was recommended by friend. Never again. Doesn't anyone taste, white gravy brown gravy. Steak needed spices. Tasted like hospital food. So sorry. But true. read more