Ordered Barrel cheese burger and fries done medium well. Looked very appetizing at first glance. Served with mayonnaise, lettuce, and tomato. Fries were excellent, but the burger was a different story. Bun was stale and falling apart. Burger was rare side of medium and had a lighter fluid after taste. Nasty! I managed to eat half, before I had to give up on it. The bread and butter pickles were very good, but two small pickles was not enough. There was too much mayonnaise which along with the crumbly bun required the use of a fork to eat. read more

We had an excellent late lunch here today! Landon our server was the best we have ever experienced at a Cracker Barrel. The food was fresh and served fast and the place was well kept! Thanks for such a great experience! read more

One of my fav at the Ooltewah location for fav breakfast and meals the go-- Great customer service & friendly staff! read more

All you would expect from steadfast brand. Waitress kind. Chicken tenders and two sides.. hubby had newer beef, cheesy hash brown. Casserole. Waitress could check back with you after they quickly drop off bill and say so rush.. read more

We did breakfast with our college kids and a few relatives. 10 people. We were early-8a on a Sunday but service was good and their seasonal blueberry pancakes, raisin French toast and hash brown casserole was delish. We'd recommend this place for a great breakfast for sure. read more

Service was very slow for a Thursday. Good took forever and my husband's was cold. Mine was tasteless. I had the turkey. But we had waited so long for it we ate it.server asked how things were and my husband said his was cold she said oh sorry. And that was it. This place continues to deteriorate. Food and service is subpar. Atmosphere is always nice. read more

We have ordered delivery from here about once a month and food quality has gone down. Chicken & dumplings are mostly thick, chewy dumplings with very little chicken (3 orders). Fried chicken is primarily flavorless breading with almost no meat. Mashed potatoes with brown gravy were lumps of potatoes, not mashed, thick & dry with not much gravy. Country-fried steak was okay. Green beans have little flavor. We have not experienced these issues when stopping at other CB's on the road, and used to get better food here. read more

Managers are terrible, service is terrible, food was cold, not cooked fully, terrible place-don't recommend going there

Got a 4 piece fried chicken dinner. I called in the order at 5:30 and tow. The person to have it ready at 6:30. I arrived 5 minutes early and the meal was waiting - the person at the register was nice and polite. When I got the item home five minutes later, the meal was cold, the chicken was tough and virtually uneditable. I have been to the same place multiple times in the past with decent results, but don't think I'm gonna be back in the future. read more

Very poor service. We had to ask several times for items that were part of our breakfast(food), coffee refills, napkins. We have stopped at many Cracker Barrel's during our travels and this was very disappointing! Will definitely avoid this one! read more

Customer service from the manager is terrible ! T mobile had a deal you spend a certain amount you get a free hamburger or chicken tender meal. We asked our server before ordering for clarification on how to use this promo. The server stated he was not sure but he would ask the manager. The manager told him " you have to follow it word for word". There's more but I truly believe the manager knows what he did was outright wrong and distasteful! Will never come back here again read more

Super mid. Didn't like it. Also I'm a vegan which is low key a personal problem. I didn't need to be vegan, but here I am, a vegan. Anyways, so if you're vegan go elsewhere. There's only 3 things to get, none were grand. Not filling. read more

The place was packed, but since I was alone, I only had to wait a few minutes. Was greeted pretty quickly by a waitress. The service was good. The food was excellent. read more

Always dependable for quality and service. Convenient when traveling. Love the gift shop. read more

Shellie is an awesome go get your food ,take your order ,refill coffee type of gal , just wish she would communicate more , had to drag a conversation out of her . She must not get out much! Great food and service !! read more

Slow service even after placing the order online. Staff were mostly pleasant. Great shopping in the store.,

When we arrived, the table was sticky and dirty. I asked for it to be washed and got an okay, but it never happened. Then I started looking around and this place is really really filthy. Food splatters and all kinds of smears all over the dividers and pictures, thick dust on all the decorations. When the food was brought, the bottle of syrup was laid on top of one of my pancakes. I am not a germaphobe, but this would trigger almost anyone who doesn't want to eat in a dirty establishment. read more

To START waited 30- minutes instead of the no longer than 15-minutes!! Very disappointed in the impolite person who refused to sit us differently to speed things up, then proceeded to call more people up for two/three at a time. Bathroom was dirty, not what I'm accustomed to at Cracker Barrel. When we finally got seated, waited even longer for our waitress to come take our order. Bless her heart, she must have been overwhelmed. Food ok, altogether bad trip to Cracker Barrel. read more

Food is always amazing but we always get horrible service. This past time we went it was a whole 360 and I was very impressed. The hosts was beyond amazing and his service was incredible. This young man actually assisted me with my Togo Order my previous visit before this last visit and he was very helpful. Nathan our server was ATTENTIVE, POLITE,TERRIFIC and he actually communicated with us in Spanish . I mean this guy set the bar and he turned around and redeemed this restaurant. The world needs more People like him , great personality and leadership. You could tell he enjoyed his job. read more

Receipt clearly shows that I ordered macaroni and cheese, and the order was "quality checked," but I guess carrots look like Mac and cheese. The salad was mostly cheese and the lettuce was not fresh or crisp. Very disappointed with Cracker Barrel especially considering their prices. read more

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Sometimes they are under staffed, and it takes awhile to get food. We went on a Wednesday night... the service was excellent, the food was perfect, and came out of the kitchen fast. read more

I ordered blue berry pancakes and First they didn't give me enough syrup and then I was eatting my pancake and I got to the middle and it was RAW runny and raw then we got them remade and they were even more raw both of them were runny raw and they had to make them a THIRD TIME I hope who ever was working at 11 on April 7th making pancakes gets fired it's a safety hazard for them to serve RAW pancakes terrible food read more

Overall I love Cracker Barrel. I was a bit disappointed with this last trip. My meal was good and I ate it. But it was served luke warm. It would have been so much better if it was hot. The waitress was friendly and efficient. Of course I'll always come back. I'm not one to send food back...for any reason. Next time I might request for them to heat my plate up if it happens again. read more

If I could give this negative stars I would. Orders fried chicken, mashed potatoes and turnip greens. Pretty easy. The chicken was inedible even after scraping off the over salted crust with the flavorless gravy, the mashed potatoes tasted like over baked bake potatoes that had been squashed with a spoon there were hard over cooked pieces on them and again the brown gravy was flavorless now for the turnip greens they had a unidentifiable piece of plastic rod some sort in them which I let the server know about and she took so she could show the manager and cooks. I was told the manager was to come and speak with me they never showed. My husband had meat loaf, fried okra and green beans all my husband could say was IT SUCKED, he was sure we fed our passed pooch better tasting food. We should have gone to the Panda Express which I'm not a fan of but I'm sure the food would have been better. As to the foreign object in the greens I wasn't looking for a free meal or a discounted price (which neither was received) but I felt the manager and kitchen staff should know. read more

40 minute wait time and the food was horrible. Raw hamburger meat with blood on the plate and it was still served. Raw bacon, eggs overcooked with a slice of cheese on the bottom that wasn't even melted. Our server was amazing. Her name was Melissa, she apologized even though the poorly cooked food wasn't her fault. She asked her manager to come out and speak to us. She stated he refused to come out. This was Hoyt the general manager. I feel so sorry for the employees that have to work with him. He is no leader. read more

Cracker Barrel isn't what it use to be. It's low grade cafeteria food at best these days. The pancakes tend to taste like cooking oil more than anything else. We've tried dine-in, takeout, and delivery services. The takeout customer experience is terrible. You let them know when you arrive for the pickup and then they prepare the order. You would think that would mean your food would be hot and fresh, but this goes back to my cafeteria comment. Food may be over cooked in some areas as it's sat under heat lamps for extended periods of time. The only thing that seems to be good to order is the eggs. If you need something from Cracker Barrel, opt for the delivery service to avoid the wait, and the food is the same temperature and quality as if you picked it up yourself. read more

We stopped in on our road trip back home to PA on 11/27/22. We've had a not so great experience recently at a Cracker Barrel and were a little gun-shy. We read the most recent reviews and were skeptical but as the manager responded to those reviews we decided to chance it figuring of the manager is paying attention, there's a good chance we won't experience the same issues as the previous customers who let those not-so-great reviews. Glad we did! We were greeted promptly and sat quickly. Our server, Areesa, was polite and friendly. I don't know how busy her section was but if it was we couldn't tell, she was on point with everything. Working a weekend after Thanksgiving is never fun! Thank you for a good experience! read more

Customer service is always the best here. I miss the manager of this store as he retired last year. He used to always come up to our table and ask how we were doing. Furthermore, he always had a smile. However, others have been doing the same. What I like best about this store is they sell official military hats here which make good gifts since most of my family was in the military. read more

We made an online delivery order at 9:30 am. We had an expected delivery time of 9:57 am. At 10:10 I called our driver and he advised he was still waiting on our food order. I called the store and at 10:15 the so called manager, who was less than helpful, advised me they were short staffed and she was busy. She also said those times are not exact even though our food still hadn't been picked up almost 30 min from delivery estimation. Not polite and unwilling to help alleviate any of our frustrations I hung up. Terrible service. At 10:23 our foot was finally on the way. read more

Cracker Barrel Old Country Store - American Near Me - Ooltewah, Tennessee

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Cracker Barrel used to be sooooo good! Now they suck. The food is a joke. It no longer tastes like a home cooked meal. And why in the world did they remove their amazing Thousand Island dressing from the menu? read more

Service at this Cracker Barrel is SLOW. We were the first of three table sat in the same area and we were last to be helped. We almost left but our server finally came over. The table that was last got their food first and almost were done before we got our food. Plus a guy by himself came in 10 minutes after us and got his food before us. This restaurant is close to us or I would go to a different one. Did I say SLOW. If you are in a hurry do not come here. read more

Any time I can get breakfast after "breakfast hours" I'm happy. We checked in to be seated and were told it would be a while. Thankfully, their definition of a while was 10 minutes for a party of 6. Our waitress, Nicholle was AMAZING! She was efficient and patient. She answered all of our questions with a smile. And we had a lot of questions. Our food came piping hot and quickly. All orders were correct, which is rare for large parties. If I'm in the area again, I'd be sure to stop in. If not for the food, then for the great hospitality and service. read more

So disappointed. Cracker Barrel has really gone down hill. Our server was awesome but the kitchen staff sucks! Kate Kemp ordered her eggs over medium and her steak rare as she always does. Well the eggs were almost raw and the steak was well done. Who eats a well done steak?!? Not us. My sausage and biscuits were ok, but nothing to write home about. So dissatisfied!! This makes no sense either. They have 50% capacity and less than 1/2 of the original menu. There really is no excuse. Get it together!!! This is why we normally push so hard to not go to chain restaurants. Lesson learned! #slgt read more

Cracker Barrel Old Country Store - biscuits and soup - American Near Me - Ooltewah, Tennessee

Of all the area Cracker Barrels, I think this one is the best. I believe it is the newest of them in Chattanooga area. I live on the north side of town, so it's definitely a trip to get there, but obviously I keep coming back for a reason. There's not much I can say about the menu. It's a classic menu that has been relatively unchanged for as long as I remember. They have new desserts from time to time, and new dinner options, but I don't pay them much mind. I'm there for one thing--Breakfast. I'm a "Sunrise Sampler" guy. It's the best of everything that says CB. Hashbrown casserole, Fried apples, eggs, bacon, sausage, biscuits, gravy, ham!!! I am worthless the rest of the day. But I'll pay that price. Ha! I recommend This particular CB. I will be back. read more

There is nothing good to say about this location. I ordered pancakes and it took at least one half hour to get. With it was toast but even after a half hour the toast was not ready. What infuriated me more is there was no apology or even acknowledgement of the shoddy experience. Cracker Barrel needs to spend less time stocking the front full of crap and more time servicing their customers. They should also train their people to talk, smile and recognize / apologize when something goes wrong. This is a "No return" location for me. The only good news is I was able to get 15% off - no tip!! read more

This was the worst experience .. our server Melissa was amazing but when our food arrived uncooked ( hamburger steak -there was so much blood on the plate it was so gross and bacon ) .. hamburger steak never returned to the table .. whole pieces of unmelted cheese in our scrambled eggs with cheese. Toast not toasted at all..our server said sorry get manager isn't coming out.. but we could go and scream at the kitchen if we wanted to .. what ??? Our server did an amazing job and was visibly upset ..come to find out the "manager" was the gm (Hoyt) and was just walking the restaurant looking like Paul blart mall cop til there was a actual customer problem ..then he disappeared .. read more

Wear your masks people. Waitress wears her mask under her nose. There is no point in wearing at all. Who knows if the food is good knowing she has breathed on read more

The receptionists were rude and low key racist toward my group and I. I asked for a table of 5 and they wouldn't seat us for like 30 min when I saw others coming in and sitting down. read more

Haley was very attentive to her section & checked back often to make sure I was okay. I love Cracker Barrel & try to stop as often as possible. The Ooltewah, TN location is near a close friend and stop here when in the area. My Ribeye, soup, veggies & corn bread were delicious. read more

Cracker Barrel Old Country Store - Lunch Cup of Vegetable Soup Ribeye cooked Medium Green Beans Corn Carrots Cornbread/Biscuit Sweet Tea Yum! #CrackelBarrel - American Near Me - Ooltewah, Tennessee

You always know what you're going to get when you go to Cracker Barrel. And the ambience is warm, casual and inviting. The service is always good, and the food exactly the same from store to store. Probably my favorite meal is breakfast. I love the momma's pancake breakfast with the eggs medium, and the turkey sausage. read more