Only the second time I've been to a Cracker Barrel and the first for dinner...I was pleasantly surprised! Service was quick and attentive (it was pretty empty on a Tuesday night). Portions were HUGE. I got the country fried pork chops (Tuesday special) and it did not disappoint. Very tender and moist well seasoned. Extra gravy on the side was yummy. Onion petals were a nonevent but worth a try. Plenty of parking outside. Allow some extra time to peruse the general store; part of the experience I was assured. Casual place for casual dinner on a casual Tuesday night...can't beat it read more

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Came in and could not find a host to be seated. Finally got someone to help me then I cannot find a waitress not sure what's going on in this place. Food was OK not too hard to screw up a chicken breast and steak fries. Coffee was cold twice. did not have the advertised new Apple cobbler cheesecake? It's Wednesday around 1:30 PM hardly anybody in here. Had the double chocolate fudge Coca-Cola cake was not much about it otherwise, the waitress was very helpful. read more

Came here with my wife to partake in Cracker Barrel's Veteran's Day complimentary Sunrise Pancake Special. We knew it was going to be a long wait, but Cracker Barrel allows you to join a virtual wait list... so a win in that department, just be sure you check in with the hostess stand when you arrive. We enjoyed our breakfast and when we received our check we paid using our phone. Doing so saved us from having to wait in the long cashier line. Definitely should take advantage of this opportunity whenever the line is long. Overall a pleasurable experience despite the long wait and crowded restaurant. Of course it's to be expected when living a military town and receiving a free Veteran's Day breakfast. read more

Cracker Barrel Old Country Store - Sunrise Pancake Special with over medium eggs. - Breakfast & Brunch Near Me - El Paso, Texas

The food has lost its quality, it is tasteless and the portions are so small it feels like you order a child's plate but the prices well the thing is that everything cost more. It shouldn't cost more since the potions shrunk so much. read more

We stopped for lunch there today and too many things were subpar: the waitress did not bring water we had asked for, we had to get someone else, another waitress came by TWICE with someone else's breakfast (we ordered lunch) insisting it was ours, it took longer than 1/2 hour to finally receive our food and my chicken was undercooked. Itook forever to check out and when my husband finally did, the register malfunctioned. To say the least, we will not be returning. read more

Talk about a worse experience, first of all half hour wait turned in to over an hour and 10 minutes. Drinks took about 10 minutes to get here, then I ordered their chicken special and they brought me a beef dish. The beef was all charred, then the manager brings me a new one beef dish and I told him I didn't want that that I ordered chicken.. terrible service!!! read more

The food was good, small portions though. The service was very slow, although we went on a Saturday morning and it was very busy. We waited 25 minutes to get a table. We were seated outside and there were a ton of flies and also lots of people that were waiting on tables standing very close to our table. The store inside had lots of fun things to look at & purchase as well as lots of throw back candies. read more

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It was bad cause these corporations food places have to do better there are so many local mom and pop deserve our money and time at their place but i love the server ANTHONY he was great so go support him.It a nice atmosphere but the food needs work ... the food was cold and coffeee was cold. its a museum with cold food and i didn't expect much just a little better but it was bad read more

GREAT food GREAT service plus GREAT selection of food choices Reasonable prices Daily Specials regarding food selection

Cracker Barrel is home for classic soul warming dishes- the biscuits are pretty good, as well as the chicken...oh and don't forget the turkey and sides. Food is good and consistent. Also consistent is the long wait time to be seated and then served. And that is why I only gave it three stars. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - El Paso, Texas

I have never been here for breakfast so as a recommendation I decided to try. Hot dog! was I pleasantly surprised. The pancakes were the best I've ever had. Soft and buttery while slightly crispy. They were incredibly flavorful. My plate came with steak and eggs and hashbrown casserole and biscuits n gravy. The eggs were scramble and cheesy and the hashbrown casserole was so creamy and scrumptious. I ordered my steak medium well but they brought me a well done dry steak. Hence the 4 starts only. They also ran out of biscuits so it was a bit of a way before they rolled out. We were done with our meal by the time they made an appearance on our plate. The biscuits, while fresh out the oven were a bit dry too. Bummer. I was there on a Monday at 10 and it was a 25 minute wait. Crazy it would be full on a weekday. The coffee was delicious and the service was on point. The pancakes alone though... chefs kiss. read more

Cracker Barrel Old Country Store - Deliciousness - Breakfast & Brunch Near Me - El Paso, Texas

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The host was a bit grumpy. That was ok. The waitress mad up for that with her joyful and caring disposition. The food is exactly what you would expect from this comfort food meca. It was filling and the portions were substantial. The chicken was a bit to salty for my taste but that not to say that someone wouldn't enjoy it. The cat fish was more to my liking. It had good flavor and the batter was crisp not soggy. Mac and cheese, mash potato's were standard fare both good but nothing extra to say about them. The true star of this dinning experience was the biscuits and cornbread. Hands down really good stuff. As you can tell my the empty-ish basket. This was our second serving lol. If you are looking for a good nap after a meal, this comfort food establishment will do just that. It fills the belly and makes the rest of the day impossible to get thru without one. Finally. The noise level was a bit too loud and it made it someone difficult to have a conversation with my folks. They are older and hearing impaired which made it challenging to say the least. Overall the experience was enjoyable enough that a may eat here again when visiting El Paso. read more

Cracker Barrel Old Country Store - Catfish, fried chicken , chicken fried steak - Breakfast & Brunch Near Me - El Paso, Texas

Our family ate at the Westside El Paso Cracker Barrel on Sunday. We loved the menu. The new onion petals were much appreciated. There were 7 of us and we had every thing from burgers and steak to fish and chicken. I am very happy to have Cracker Barrel back to its former high quality. We enjoyed a terrific family dinner with great food, a comfortable large table, and good service.. read more

Came into Cracker Barrel at 10:50 AM. 04/08/25 , my server, Faith ,was totally overbearing. Obviously she is very unhappy in this job. She Has the Terrible habit of speaking While "on the bounce" Which is speaking to you as she is walking by to another location. Never stopping to make eye contact and show you the Common respect A customer deserves. This is demanding and insulting. Faith has 4 stars on her apron I assume that means she's been there awhile. Long enough to forget That it is better to be welcoming and friendly then efficient. Robert Mason El Paso Texas read more

I finally went to a Cracker Barrel and it was delicious! I've just never been close to one in California and even though I now live close by to the Westside one, I just never thought to go. I was also invited to the soft opening for the Black Bear diner and wanted to compare. However, I was stuck in Austin so I can only review the Cracker Barrel. I was given an opportunity to go to the soft opening on the Eastside and so I invited my friends... And can you believe they turned me down because they said it was for old people?? Well that made me really nervous but I wanted to go anyway and form my own opinion. I'm glad that I went because I did not realize that there was a store with all these amazing goods and gifts as well as really good food. So for this soft opening, we were able to order one shared appetizer, one drink (non alcoholic), one entree, and one shared dessert. I had a reservation for 4 people but only one showed up. The menu was actually really extensive and there were several meals that were really good value, I can see where the "old people" comment came from since seniors are usually on tight budgets, but honestly, nowadays, aren't we all? The service was nice and attentive as they had trainers from all parts of the country fly in to help. My server was very sweet and actually gave me a little extra drink because I wanted coffee and I wanted a sweet tea. The registers weren't operational yet, so we couldn't really order anything else even if we wanted to pay for it. For my appetizer I got the beignets and they're really good, especially with that maple syrup dipping sauce. I also wanted to try the fried pickles but I can only get one. The serving size looked really small, but as you ate you realize that it was a lot of food, since it's basically fried dough. For my main entree I got the Chicken fried steak and my friend got the meatloaf. Wow. That meatloaf was a revelation, I didn't realize that meat could taste so airy and light. I mean the damn thing jiggled! They said it's because they include a lot of vegetables and bread crumbs and eggs, so it's not just a thick hamburger like loaf. Chicken fried steak was really good; not too greasy. Even the gravy was good with different ones on the chicken fried steak, which was white and peppery and the brown gravy on the mashed potatoes was rich and more savoury. I didn't get to try dessert because I was out of there but I was told that the Coca-Cola chocolate cake was amazing. I really want to go back and just explore the menu, this location was really big and parking was a cinch. I highly recommend it if you're in Eastlake area, especially for large family gatherings where you want to have a little something for everyone but don't want to break the bank. *Hint- graduation meals* Cracker Barrel Old Country Store (915) 519-4400 13381 Gateway Blvd W, El Paso, TX 79928 https://maps.app.goo.gl/hKMGGGz7trpwRLMW7 read more

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So my wife and I have frequented this restaurant before and the first time we went out had just opened So I didn't think to much about the slow wait time but this time one would think service would be better. We arrived at about 12:30 for lunch, and it wasn't crazy packed as we were seated, and there were empty tables all around. We ordered our drinks and food at the same time, and it took about 10-15 minutes for half our drink order to be served and another 10 minutes for our water. Then I kid you not it took about 20 minutes for our order to show up and we had ordered an appetizer but it came with our meals. Needless to say, the cheese curls were cold, so we took them home as treats for our pups. My wife ordered the roast beef, and she said it was ehhh but she liked her sides. I ordered the Chicken Fried Turkey, which actually was good, but hardly had any gravy on it, and they forgot to bring my cranberry with it. The loaded Hashbrown casserole was Luke warm at best, and the only good thing was the apples. It took forever to get drink refills. Considering it wasn't packed, service was terrible, and food quality was nothing to write home about. At least the store front looked nice and decked out for Christmas. read more

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Had breakfast at the Remcon Location and were so impressed by a young man (server) named Francisco. He was very attentive and a great example of customer service Which is lacking in many businesses. We appreciate you Francisco for your awesome service. Shout out to Francisco!!!!! read more

We came to Cracker Barrel Thursday evening thinking it wouldn't be too busy. It took a bit to be seated about 5 min. When we first met our waiter, music was too loud to really hear each other. Drinks came but no straws, after 2 requests we got straws. Order was taken, server even confirmed the order before leaving. When the order was delivered it was totally wrong. It was corrected. But I would think before bringing food out the order is verified. No drink refills happened more so towards the end of the meal. The saddest part was no biscuits or cornbread ever came to the table. At the store the clerk there was sweet and attentive, Priscilla I believe was her name. She was very friendly and took care of very well. Overall I love Cracker Barrel but I will wait to go back to this location. read more

This was my first time at Cracker Barrel and it was a pretty bad experience. Our waitress first told us that it was her first time ever on the job with Cracker Barrel job so we have to bare with her. She was not experienced much at attentiveness or remembering our orders even with a tablet. Additionally, the food I ordered was the chicken and dumplings and it came to the table very very cold. When I addressed my concern the server took my plate and brought me the same meal but from what it seemed like was that it was microwaved. It was not her fault but the chicken and dumplings was not good AT ALL... there was no flavor what so ever to the chicken and dumplings. My meal was meant to come with either a biscuit or corn bread... well she forgot and I just had to settle for a biscuit. It was kind of sad that we also had to keep flagging someone for drink refills. Once it was time to pay.... The server brings you a paper copy of your bill to pay at the register where everyone purchases merchandise at the Cracker Barrel store. The line is so long so you have to wait in line with other customers buying merchandise versus just having to pay at the table. This was by far the most unorganized method of paying for your food. The food is definitely not worth coming back for nor the chaos of the whole entire experience. At this time I do not recommend coming back. The pics speak for themselves. read more

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Attended their pre-grand opening and it did not disappoint! Food, service, atmosphere were great! Can't wait for Monday to purchase some goodies read more

Cracker Barrel Old Country Store - Scrambled eggs, sausage, ham, bacon, biscuits and gravy. - Breakfast & Brunch Near Me - El Paso, Texas

Wife and I had breakfast a few weeks back and it was really good. Today we went back and while she liked her french toast breakfast I was thoroughly disappointed with my breakfast. The stale hard pancakes were sent back and a second order of stale hard pancakes were served. The sausage patties were some of the worst I've had and the service was very poor. The restaurant is very nicely decorated as all Cracker Barrel's. The people at checkout were very nice. There are too many better places to eat breakfast. read more

Sadly this restaurant has just gone down. We used to frequent. Last TWO times the food was cold. We sent it back this time and believe it or not it came back COLD! We asked for napkins and the waitress never brought them. I spoke with the manager. He said "I will talk to the staff, what can i do?" But you could tell it was just lip service he was practically ruling his eyes. I told him this was why we would not be back. This franchise is giving all the other franchises a bad name. Skip this one. read more

We just moved here 2 days ago, and its about to be my son's birthday. We didn't have the luxury to prepare food of our own so we came here. Our server "LUIS" was super duper friendly and was nice to have around. He made my son feel special by going above and beyond to ensure he got everything he needs. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - El Paso, Texas

Had a really nice time yesterday. My son took myself and his Friend there for his Birthday. Food was really good... breakfast of course. Anete was our server and a Really Polite Young Lady. Made our Visit Fun. She only works Weekends. read more

Service is very lousy compared to other locations and don't even speak to managers they're just as bad. So needless to say if managers don't take pride in their service how do you expect their staff to care. I guess a table of 4 provides a better tip than a Single person. Question do you feel a 20 minute wait is acceptable for not even being approached with 2 tables. Other customers that showed up after me got their food order in. As for me I was still waiting for my drink order. I guess from the looks of it that's why it wasn't packed on a Friday evening. News is out about their lousy service I guess I'll continue going to the west side To the waitress who never approached me when you take a drink order from one table it's common knowledge to take the drink order from the other table before taking a food order PS I ordered Thanksgiving from them but wasn't too pleased back to Rudy's for Thanksgiving next year read more

My first time here I love the scenery cleanliness the staff is amazing (melody)and the food recommendations she gave were great and delisious read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - El Paso, Texas

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Today was my sister's Birthday and she wanted some comfort food and coffee, she asked for the grilled Cat fish was burned I asked for the Southern grilled chicken and was dry green beans were in pieces, like it was the last ones, in the pot we had the fries pickles they were soo salty, we are regulars and is the first time we encountered this experience read more

This newly opened Cracker Barrel is erratic, at best. Waiters take orders, place the orders, and orders get delivered to other tables. I had that happen with the appetizers I had ordered for my meal, since I wasn't feeling the heavy food. Out of the party of 10, they brought food for 7 and we had to wait. Finally, one more meal arrived and my friend and I are still waiting. They had to re-do my order because another waiter delivered it to another table as appetizer, so more waiting. My friend ordered the meatloaf, same as our 3rd friend. Our 3rd friend got hers. We had 3 people made aware of the delay of the meatloaf dinner, only for them to disappear and never be seen again. When it was finally delivered, the waitress wanted those of us closer to the food destination to basically take the plate from her and put it on the table. Pathetic training. Why are they not told that bringing food and wanting to pass the plate over diners' heads is unacceptable? The fried pickles and cheddar bites were good. The meatloaf was tasteless. The cornbread was dry and they were out of biscuits. How is a "country" restaurant out of biscuits? Are they using canned ones and they ran out of cans? The manager comped one of the meals, but they can do so much better. Luckily, it's really out of the way to travel to eat from where we live, so we won't be going back. read more

So disappointed. Wife and I were looking forward to having a Home Town Cracker Barrel but what a disappointment. As with other restaurants Cracker Barrel has lost its luster over the years. Some things never change, we waited well over an hour before being called for the dining room. Naturally during the down time we spent more money than we wanted to in the gift shop. Gift Shop: I selected one item and asked the sales lady if they had additional items and were they in the box. Several minutes later two sales ladies returned informing me that was the the only one left and no discount was available. Next item I selected was a wind chime. I asked if that was available in the box and the sales lady poked around under the table and responded with no, this is the last one. I told her I would take it. She walked off. The Training Lady turned to me asking if I would like to have it taken to the front desk for payment later. I agreed. My wife picked up our items a short time later, paid and placed them in the car. To my surprise when we got home the wind chime was in a box. My wife said the cashier stated they had plenty. Conclusion, the sales staff are not up to date on inventory and how to properly assist customers. Rather than standing and watching customers, interacting and showing interest would generate a lot more sales. Do not walk away from an interested customer. Additional sales training is needed. Dining Room: Finally seated in the dining room and had a nice young waitress prepared to take our order. Before taking our order I asked if she could lower the blind that allowed the sun to shine in my wife's face. She said sure, no problem. She disappears, comes back and says it's broke. I stated that my wife can not eat with the sun shining in her face and could we move to another table. She says sure. I point to two other tables open in our area. She approaches the head waitress, comes back and tells us that those tables are already assigned to other families. But they can tape some menus on the windows to block the sun. LOL. I then informed her that we would go back out and request another table. We went back out to the lady that calls your name, informed her of the situation and it was like everyone went into panic mode. The head waitress from inside came out by the cashiers and was hand signaling the lady I was speaking to which appeared more interested in watching her than listening to me. I informed her that we would like another table or the blind to be lowered. How can you have a new restaurant and the blinds be broken. I did notice that more than one blind was less than fully closed. It appears low bidder got that piece of the contract. So we are waiting for a new table and more names are being called and entering the dining room completely bypassing us. I find one of the Training Ladies and tell her the story. She heads to the Call Lady, then to the dining room and disappears never to be seen again. I think she was teaching Evasive Action 101. While waiting a family of 4 was shown a table and they rejected it as well (reason unknown). So now you have 6 of us waiting for reseating. We waited for approximately 30 minutes for a table and during this time: a. Not one person explained what was going on. b. We were not offered a complementary drink. c. Not one person offered any form of apology. d. Not one person offered a time estimate of how long we would have to wait. Needless to say by this time our excitement of having our very own El Paso Cracker Barrel had fizzled out so we informed the lady we were leaving. No apology from her. I wish Cracker Barrel well but their best practice is probably staying along expressways where first time diners may end up being last time diners. read more

Cracker Barrel Old Country Store - Cracker Barrel - Breakfast & Brunch Near Me - El Paso, Texas

This place had a bit of a wait, but we were able to understand why. The service was great. Our waitress was friendly and made recommendations. The food came out of the kitchen hot and quickly. Everything was cooked perfectly. This is the best Cracker Barrel I've been to. read more

The food was cold took 1 hour to get the food and the service bread was hard and eggs were messed

We came on a Sunday there was over an hour wait, the food is sub par the corn muffins tasted like they had been sitting out for three days (hard as a rock) I had the meatloaf which was fine (you can't really mess up meatloaf) they asked if I wanted brown or where gravy I asked for both on the side (so glad I did that), both of the gravy tasted bad. The waitress forgot about us we had to wait another 10 minutes before we got to order our food. I wouldn't recommend this place read more

Gave our food cold and messed up the eggs and took 1hour and 50 minutes to get food and they forgot the bread

I took my wife for birthday breakfast and was very disappointed with the food the bacon,sausage and ham were dry and stiff from being under the heat lamps the eggs and pancakes were very good and so was the service. read more

Más de 5 veces fuimos a esta lugar y es un pésimo servicio tardan demasiado si lo que quieres es comer en 15 a 20 minutos no es el lugar .....la comida en ocasiones está pasable y otras no .... No te recomiendo ir a esta localización read more

The reason for this complaint is bad service and terrible food. We went on a Monday night about 7 pm, not busy at all and still failed. It's something that I am NOT accustomed to having at the Cracker Barrel. I have been to many CB franchises nationwide and this visit was the absolute worst I have had. It began from the moment we sat down. Our server Monserrat seemed unhappy to even be there. We tried to be forgiving with the attitude she gave but instead we became the forgotten. After we ordered our drinks and food she never came back to our table until we asked the people who brought the food out the whereabouts of our server and asked for them to find her. She straight disappeared from the restaurant, even the people behind us where saying, where is this girl? When she came to our table she said, " Ahh Yes!" As if we were bothering her. We proceeded to ask her for refills, napkins, 2 more sets of silverware, Tabasco, ketchup, and the extra egg I ordered that was not brought out. (We had to get in everything we needed before she vanished again). She came back 3 times with all the items except my egg. When she finally brought it out I was almost done with the rest of my food. Everyone's food at my table was cold as it were brought straight from the refrigerator. When we asked the server for a manager, he came to our table sloppy and with no name tag. When we told him of our terrible experience he said that he was sorry and we needed to understand the place was new and still needed to "get the kinks out of it". What the in the hell? He asked how he wanted us to handle the situation offering nothing. No backbone on the man what so ever, let's be honest you tell me what can be done I'm not the manager you are. Absolutely terrible. To top everything off, $74 bill for for people will no kind of help from Mr. Manager with no name tag. My advice is to stay away from this place, I recommend that you go somewhere else and you won't regret it. Keep in mind this was a time with no wait, can you imagine waiting for a table to get this kind of service? Trash! read more

What was supposed to be a 20 minute wait turned out to be a 40 minute wait. My wife and I had our two grandsons with us. We ordered their food first as soon as the waitress first took our drink order. They had pancakes and bacon. When she brought our drinks my wife and I then ordered our food. I'd say two or three parties sat down after we ordered and some how they received their meals before us.... This is the second time it happens to us. Needles to say we're done with Cracker Barrel east. POOR SERVICE read more

This is my second visit to this location within 5 months the first time it was ok but not wonderful this time I ordered the mommas breakfast my over easy eggs were slightly over cooked and cold, my bacon was hard, the pancakes were over cooked, hard and chewy almost as if they were refrigerated and reheated not fresh and fluffy also the taste was horrible not buttery more like old butter taste .. the server was friendly, but forgetful, had to remind her of my coffee twice, messed up on my DIL order, took long to bring the ketchup, that I literally had to get up and get from another nearby table ..overall food wasn't tasty .. disappointed with this location, won't be visiting again.. read more

This is my third time for breakfast. I arrived around 7:10am on all three occasions it seems cooking staff not ready. Parts of food not ready, whether it's the gravy, bacon or other food items. The sides are brought separately when ready. Waiting staff friendly and courteous. Cooks need to be prepared before 7am opening read more

We arrived at Cracker Barrel and went inside to be put on the waitlist and we're told to go back outside. After outside we talked to the first hostess and she told us it was going to be a 25 minute wait. We informed her that we were ok with sitting inside or outside and she said to go inside to speak with another hostess. The other hostess told us there were no outside seats and the wait was now 45 minutes since we were sent inside. Waited 45 minutes to be seated (which is okay), but then we were seated in between 2 larger families where the chairs could barely move off of the table. We are a pretty tall family, all over 6 foot, and could not even sit down let alone eat. We asked to possibly move tables to one more accommodating to eat and offered to eat outside or inside. We're told we had to wait another 45 minutes or our party had to be split. The hostesses communication was lackluster at best. The servers were very nice and redeemed the whole experience. We had 2 waiters/waitresses (Valerie, Rafael) read more