I've now had three paintings framed by Crack in the Wall. I recommend this business highly.
The first two paintings I had done by Crack in the Wall when I discovered the place about three or four years ago. Mickey, the owner, was exceedingly helpful in terms of my selection of the frames. He did not impose his own personal opinion at all, but rather gave me several options based on my description of what I was looking for, and left it open-ended to make sure that I was getting what I really wanted. He listened carefully and we arrived at a framing/matting choice that made sense.
Mickey also gave me a full range of pricing options and was understanding when I said I was on something of a budget. I had taken the paintings to another shop to get a quote, and their prices were much higher than Crack in the Wall's. (I also checked Michael's and Aaron Bros., and their prices weren't any better, and the framing staff inspired much less confidence when I asked questions about various options.) The prices Mickey quoted made sense, and he was very patient discussing the different costs for various kinds of glass or plexiglass, different frames, etc. It was a very un-stressful interaction, and Mickey was clearly very knowledgeable. He seemed much more concerned with making sure I was happy with how my painting was presented, and seemed to have no interest in trying to "upsell" me or anything that made the experience less-than-pleasant (I had never had a painting framed before).
I made a selection and Mickey gave me a timeline of when the framing would be completed. A couple days later I got a phone call, and Mickey thought of an idea that would make the paintings' presentation better. The paintings had some related material in envelopes and I wanted Mickey to put them behind the frame so that I would not lose them. But Mickey realized they were strong visual elements and should be displayed as part of the paintings. He proposed creating a matted inset where these small visual elements could be visible underneath the painting. He said he would do this free of charge. It was a great idea -- I'd explain it further but then I'd have to discuss the type of painting and go into more details. Needless to say, it was much better than what I had in mind, and it turned out great. I was REALLY happy with the matting/framing of these two paintings, and the price was very reasonable too.
Fast forward three years or so. I just today picked up a painting that I had framed at Crack at the Wall. I brought it in a couple months ago and I was hemming and hawing trying to select a frame. But before selecting the frame, I asked Mickey if he could clean the painting, which was a rather grimy oil painting from the 1940s. He said he would try to clean it, but if he couldn't (since he wasn't sure the process would work on this painting), I could apply the cost of the cleaning toward the framing. It turned out he opted not to clean it, so I applied the money toward a frame.
Mickey was very patient with me selecting the frame! I must have spent 45 minutes looking over frames, and Mickey kept digging out different frame samples to show me how they'd present on the corner of the painting. We discussed the ways the colors and textures matched, etc. Again, Mickey didn't try to steer me toward any one frame -- it was more like he was listening to try to get the best understanding of what I really wanted. In the end, I selected a frame that I probably wouldn't have chosen in isolation, but that ultimately I believe is the absolute best frame I could have gone with.
Once again, I am VERY HAPPY with the way the framing turned out on this painting! It looks GREAT. It was somewhat of an emotional decision for me because this is a very unusual painting and I have tied up a good deal of time, money and energy in acquiring it. The real plus to this story is that Mickey tested out some different methods to attempt to clean the painting, went ahead and cleaned it, and did not charge me extra for the cleaning. (I had already applied the cost of cleaning toward the framing.) So basically I got everything I wanted, and more, at a very reasonable price, and the painting is exceptionally well-framed in such a way that I feel like I'm set for the long haul -- I do not anticipate ever wanting to re-frame it for any reason.
So in conclusion, I want to say that if you're in San Diego and you have a piece of art or whatever that you want framed, Crack in the Wall is a HIGHLY RECOMMENDED option. You will get friendly, knowledgeable, high-quality service from somebody who takes pride in excellence and customer satisfaction, and who runs his business in a low-pressure way that makes the entire process enjoyable. The bottom line, though, is that you're going to walk away very happy with how well your artwork is framed! read more