Nobody ever wants to find themselves needing emergency veterinary care, but when you do, it's…read morereassuring to find people who genuinely care. Our experience was excellent from start to finish. The staff was friendly, professional, and understanding. The veterinarian was thorough, took the time to explain everything, and made recommendations that were both practical and thoughtful. What really impressed us was the follow-up communication with our regular veterinarian, ensuring continuity of care. Hopefully, you never find yourself needing an after-hours emergency vet, but if you do, it's nice to know there are professionals like these folks available when you need them most. They were exactly what we needed, when we needed them. We truly appreciated the care and attention they provided

It was after hours and my vet was going to be closed the following day but I had grown increasingly…read moreconcerned that my dog had a UTI. I did not want her in pain so I called All Creatures Emergency Vet and was told I didn't need an appointment, to just show up when I could. It was a 35 minute drive and when I arrived, the door was locked. I knocked but didn't see anyone. After a few minutes, another woman walked up and said "They do this. You gotta bang." She knocked on the door repeatedly until someone came outside. It took a few more minutes. We were put in a room immediately and proceeded to wait about an hour to be seen by the vet tech. To be fair, a dog that had been hit by car came in after we were in the room. From what we heard it was already deceased. Then, a woman brought in a her friend's dog she was supposed to be caring for and told the staff she wasn't sure if it was breathing. Based on what they said, that dog was also deceased. The vet tech was not very personable and she took our dogs temperature rectally but with zero skill and after what seemed like 5 minutes, was finally done. It was not a good experience. After we spoke to the tech, we asked for water for our dog, which was brought and waited another 15 min or so for the vet. Dr. Case took a look at our dog and I explained I was concerned about a UTI and gave her history of bladder stone removal and kidney issues. I also asked her to look at a bump on my dogs leg, since we were already there and at my dogs advanced age I am always worried about her cancer returning. The estimate for X-rays for that was well over $400 so I said I would have my regular vet do it on my next visit the following week. Without the x-rays for the bump, the estimate was $520 for the emergency exam, urinalysis, and medication if needed. We agreed and the vet tech came back in (I thought to get our dog for tests) and told us that we would need to pay up front before they would start the process. I have never experienced that before but we gave her a credit card to charge. Once she did that, she returned and took our dog back to extract urine. I went to the restroom shortly thereafter and there was a man at the desk with his dog. The same vet tech was giving him an estimate and, right in front of me said, "Don't worry, you can wait to pay until everything is done." Look, I get that this is Stockton and although I was surprised by the pay first attitude, I can't say I didn't understand. Every business has the right to decide if they want people to prepay or pay after, but to pick and chose with seemingly no reason or standard is totally unprofessional. Also, just a note, but if you read through most of the reviews, as I had time to do during my long wait, you will see that most of the 5 stars are from people whose animals were euthanized here and most of the 1 stars are from people who brought in their sick animals looking for help. Our dog was brought back promptly and we waited another hour before the vet returned. She said there was bacteria in my dogs urine and they gave us antibiotics but they did not have the correct dosage for my small dog so they gave me large pills (with no break line) and said to cut them in half myself and give them to my dog. Of course I was concerned that when I broke the pills, small pieces would scatter and she would not be getting the full dose which obviously happened. After the first few days we noticed that our dog was getting no relief from the antibiotics and scheduled the first available appointment with our regular vet. When she completed the full course, I emailed All Creatures Emergency Vet to confirm that they had found bacteria and ask if they tested to ensure they gave the correct antibiotics because it had not helped. It took them 3 days to respond. The response was that I should get a "urinalysis with culture and sensitivity sent to the laboratory...Or maybe there is no infection and she has cystitis." We saw our regular vet and she is now doing much better after weeks of being uncomfortable. Long story short: We spent 3 hours and over $500 for our dog not to feel better.

When do you decide that $$$ becomes the issue when your pet is critically ill? Last Sunday took…read moreour two and a half year old dog in as she hadn't "pooped or peed" in 24 hours. Thank goodness I listened to our friend who is a retired veterinarian. Dr. Yu and staff kept me in the loop at all times. Saw her X-ray, stayed with there as they treated her for bladder stones. Surgery was required. Dr. Yu called me at 2 am about his findings and her prognosi. Long story short, she went back and forth from there to regular vet (they are only there from 6pm to 8am) for several days. Another surgery, another 2 am phone call. It has been VERY expensive, but doc was up front about my dog's prognosis. Even though home, Dr. Yu has called several times with information about cultures and medications, and to check on her progress. She is 6 days out now and full of life and pep again. VEC and the kind, competent staff is responsible for her recovery. It got down to how much we were willing/able to pay for this life that totally depends on us. There was much discussion about this but chose to stick it out. FYI if you have a beloved pet, get health insurance. Many thanks to this entire staff!!! New facility so now actually attached to Standiford Vet. Makes several day stay far easier. Same owner, he just combined sites. Not cheap though....

They took excellent care of my baby as we laid her down to rest. The hospitality was perfect…read morethrough this difficult time. I read a lot of bad reviews and was nervous about going here. I can say my experience was perfect couldn't have asked for anything more from them. Staff was fabulous. Thank you again through this difficult time.

I am incredibly thankful to Dr. Haburjak and his wonderful team for the exceptional care,…read morecompassion, and dedication they showed to my dog, Gui Gui. Gui Gui had been limping since last Wednesday, and Dr. Haburjak's team was able to quickly find an appointment for us that Monday. During the visit, Dr. Haburjak performed a very thorough physical examination and determined that he did not believe Gui Gui's knee was the source of the problem. He carefully identified the hock as a possible source and immediately referred us to a specialist. What touched me most was how much Dr. Haburjak personally did to make sure Gui Gui received the care he needed as quickly as possible. He immediately called and texted the specialist to help get Gui Gui seen as soon as possible. He also sent us a detailed and thoughtful email explaining his concerns and introduced us directly to the specialist. He went above and beyond to make sure there was a smooth transition of care. It turned out that Gui Gui had a serious infection in his hock--septic arthritis. I truly believe Dr. Haburjak's careful examination, clinical judgment, quick action, and genuine concern for Gui Gui made all the difference. His prompt identification of the problem and immediate referral helped Gui Gui receive the urgent treatment he needed. In my heart, I truly believe he saved Gui Gui's life. I feel incredibly lucky to have such an amazing surgeon and such a wonderful team in the area where I live. It gives me so much peace of mind knowing that Gui Gui is in the hands of people who genuinely care about their patients. I cannot thank Dr. Haburjak and his entire team enough for everything they did for Gui Gui. I truly appreciate their kindness, professionalism, compassion, and dedication. Thank you from the bottom of my heart!

I would like to preface by saying that I don't like leaving poor reviews for companies…read more First, I'd like to start by saying the welcoming staff IN PERSON here was great. Very friendly and thoughtful. My complaints are not directly to anyone, but mostly being misled by what this hospital can do and when it can be done. I scheduled a consultation with internal medicine for August 4th. At the time of scheduling, I let them know that I was referred to them for a rhinoscopy and CT for my dog. They told me over the phone they sometimes can do the procedure the same day but it's uncommon. I understood that but still scheduled, hopeful that they could still do a rhinoscopy in the near future as it was something my primary vet urged me to do soon. They had me pay the consultation fee on same day to confirm my appointment, which I didn't question at the time. Keep in mind, they knew I needed a rhinoscopy with internal medicine specifically at the time I made this call. At the time of our appointment, we met with Dr. Louis who was very knowledgeable and kind. When I asked him about scheduling the rhinoscopy, he said they do not have the equipment needed for that procedure at this hospital (IronHorse) and he is only in the hospital that has the equipment (OakVet) ONCE A MONTH. Adding to that, he was out of town in August so we were looking at September. When I asked the nurse about September, she said there was a line so it's possible we couldn't get in. At this time, I was feeling very frustrated because I felt so misled that they knew the procedure couldn't be done anytime soon but still took my money for the consultation fee and led me to believe this hospital could perform the procedure. If I knew OakVet was the one that had the equipment, I would've just scheduled there. But this information was never offered to me over the phone at the time of scheduling the initial consult. I was told the estimate for the future procedure would be sent to me by the end of the week (this was Tuesday 8/4) and didn't receive anything by Friday. I called on Friday and they said end of day, and I did not receive anything end of day. I called again on Monday and they said they are backed up, I should have it soon. It's now 8/16 and I have not received a call or email with my estimate. Overall, the communication and professionalism of some staff at this hospital is not something I'd subject myself to again. I think once they finish the merge with OakVet, it could function better but if you're looking to get a rhinoscopy and CT, I would look elsewhere. We were able to go to Sage Dublin that same week and have the procedure done. All other vets in the area that I called were very transparent about how booked they were and if they have the equipment to perform the procedure I asked about.

We truly can't thank Taylor Vet ER and their entire team enough for everything they did for our boy…read moreBear during his last couple of days. From the moment we arrived, Faith, a team member, met us with so much genuine kindness and compassion. She took such good care of our boy, but she also took care of us. Every time she was on shift, she took the time to explain what was happening, answer our questions, check in on Bear, and genuinely listen to our concerns. You could tell this wasn't just a job to her she truly cared about him and about what we were going through. In some of the hardest moments we've experienced, having someone like Faith there meant more than I can put into words. I also want to give a special thank you to Stephanie, another team member who took time out of her day simply to sit and talk with us. And I absolutely do not want to leave out all of the other incredible team member and doctors who were part of Bear's care. We may not remember every name, but we remember the kindness. Every person who came into his room, checked on him, cared for him, answered another one of our questions, helped keep him comfortable, or simply showed us patience and compassion made a difference. We saw how many people were working behind the scenes for our boy, and none of that went unnoticed. To every doctor who cared for Bear, thank you for being honest with us while still being compassionate.Thank you for treating him with dignity, gentleness, and love. Thank you for answering our questions, being patient with us, and giving us the time and space we needed to make the hardest decision we have ever had to make for our boy. Saying goodbye to Bear was absolutely heartbreaking, but knowing that he was surrounded by people who genuinely cared for him brought us comfort during an unbearable moment. We know he is no longer in pain, and we are so grateful that his final days were spent being cared for with so much compassion. We will forever be grateful for the kindness you showed Bear and our family. He was so deeply loved, and it means everything to us that he was treated that way until the very end. Thank you for taking care of our boy.

What a disappointing experience. My husband took our dog in for surgery, and what should have been…read morea straightforward visit turned into an extremely unprofessional encounter. Following a minor miscommunication regarding pricing from other staff members, an older employee became confrontational and began calling my husband names being racist to him!!. She even went as far as making inappropriate comments about our family and children. Regardless of any misunderstanding, there is never an excuse for staff to speak to clients in such a disrespectful and unprofessional manner. Instead of addressing the situation professionally and taking accountability for the confusion, the behavior we experienced was unacceptable. We entrusted this facility with the care of our pet and expected to be treated with courtesy and respect. Unfortunately, that was not the case. Based on our experience, I would not recommend this clinic to others who expect professionalism, respectful communication, and accountability from veterinary staff.

Only giving it 4 stars because of the insane wait time. With no communication and we watched others…read morecome and go even after us and be assessed before us. We waited 2.5 hours before being even assessed. But other than that I was happy with the visit. I read all the reviews and was worried about the level of care due to what I was reading. My cat bootsie came in with what seemed like she was exposed to a toxin. I'm glad we brought her in. It was the hardest decision ever but right by her. She had a fever of 106.4 and would have likely passed at home in pain. We opted for euthanasia due to the diagnosis and I knew it was coming. I couldn't afford treatment as it was. They didn't even charge me for the doctors exam for the $189 they only charged us for the euthanasia. Which I felt was a fair price for $199 to take the body home vs golden valley vet whom I called for a quote on the same thing and they quoted me $360!!! Not even for cremation The doctor she was very kind and explained the options and gave me reality. We made the right choice by Bootsie. The staff were great in helping me shave a patch of her fur and even got her paw prints for me and nose prints. I didn't even think they would get it since her whole mouth was covered in the activated charcoal I gave her. But I saw when I got home how many great prints they did of her paws and nose and it warmed my heart to have those. Thanks for helping her transition over the rainbow bridge

They are so nice I like all the doctors except I did get a little upset with one of them. They…read morereally know what there doing it's clean in there , I have zero complaints. They are pricey but they really helped my sweetie pie and that's why I give them all the grace.

I was in and out , which is great no waiting , everyone was really nice and answered all my…read morequestions.

Wonderful staff and what a beautiful program! I love them and would recommend them to anyone in the…read morearea

Everyone I talked to was wonderful and helpful. They explained things well and when I asked…read morequestions they offered more answers and advice kindly. The environment is incredibly stressful and chaotic and sad, but the staff handled it all very well. I will highly recommend this place to anyone in a pet emergency. It is sad to have to leave your pets here for services, but I know they are in great hands. Thank you for everything.

I was able to call and leave a message my dog and i were headed that way. When I walked in the…read moredoor..they were waiting for us. We only had to wait 4 or 5 mins before the techs came and got her. We only had to wait a total of 1 hr which was pretty fast for an ER. The staff and Dr were great.

I needed to get my pupper an established vet here in Berkeley and they made it very smooth and…read moreeasy! First appointment and checkup was only $25 and the vet was able to catch up on vaccines. Everyone there is super friendly and gave great medical advice for my dog.

Overall, fine. I was a patient of this clinic basically ever since I got my first cat in 2018, the…read morestaff are amicable, appointments are easy to get, and they see you promptly and update you on your pet's condition often. I would give this place 5 stars. However, when I came in for my cat's yearly checkup in 2024, Dr. Sirkis had started the appointment accusing me of not caring for my cat's pain and was not willing to hear anything edgewise related to my cat's medical history once she had formed that opinion. When she found the mass in my cat's throat, her tone changed from rude to just plain awkward. "Oo... *wince* He has cancer." As I started to ask about his prognosis while crying and hyperventilating, she gives me a "Yea... Sorry" and "Well, when do you want to schedule the euthanasia?" I was shell shocked that someone who was supposedly regularly interacting with patients would so callously bring up putting down my child. I responded that I would make an appointment with an oncologist (who was infinitely more patient and sympathetic, shout out Dr. Kidd!), and she responded with "Well, if you want to go see someone who's going to say exactly the same thing I did, sure." After the appointment, I double checked with the nurse who came out with my cat to make sure there was truly nothing to be done. In contrast, she was super gentle and sympathetic, and she let me have a good cry. She was a real one for helping me keep it together. Later, when Dr. Sirkis called me with my biopsy results, she continuously brought up euthanasia over and over again. Nothing about keeping my cat comfortable or how long I might get to keep him around. Just "euthanasia" "when do you want to euthanize" "euthanizing would be..." It was cruel and heart wrenching. I asked her to stop talking about euthanasia and to never contact me again. She still sent me a generically printed get well card, rub a little more salt in the wound I guess. The issue is not that she wants me to consider euthanasia. It's that she was heartless and cruel in her demeanor. She was the person I was supposed to depend on during this process, and instead, she made the grieving process even more isolating and emotionally taxing. I felt uncomfortable even having to contact the hospital for more pain meds just in case I would have to talk to her again (in which, even though she knew my cat was in pain, would insist on only giving me a few days dose worth, so I would have to continuously make trips for more medicine, even though the oncologist was perfectly fine giving me a week or two's worth). I literally waited until only now to post this review because I finally moved and don't have to fear the possibility of this horrid shell of a person potentially taking out her displeasure on my other cat during an appointment. She's a terrible person, and since she was so willing to kick me down when I was low, I will say that her last name is perfectly fitting for a clown like her.

Who let the dogs out? Not Nancy( except for a walk or touching grass)!…read more 10/10 sensational care!

Nancy was truly a lifesaver! After a stressful and disappointing experience with a local pet…read moreboarding facility (RFRD Academy), we decided to look for a more personal, one-on-one option for our Golden Retriever--it was his very first time being away from us for a whole week. From the moment we connected with Nancy, we felt an immediate sense of comfort. She communicated promptly and consistently, sending daily updates with photos and videos that gave us so much peace of mind. Nancy was incredibly thoughtful and attentive to our dog's needs, including his diet and routine, and she even made sure he had positive social interaction with her own sweet pup--who quickly became his new best friend! Her warm, kindhearted nature really shone through in the way she cared for him. We will absolutely be reaching out to Nancy for all of our future pet sitting needs. If you're looking for someone who will treat your fur-baby like one of their own, Nancy is the one. You won't regret it!

The experience with Alex wasn't not good! The of dog…read moretraining is not regulated so be aware it was advised by animal care controlled San Francisco.Francisco. It's of this experience that I would not recommend this person and we'll look for someone else to help me with my dogs. I am very unhappy. I had an appointment with him at 11 o'clock and he took someone else instead, even though I was scheduled very poor business practices to do this to any customer.

Dear Alek, I wanted…read moreto take a moment to express my deepest gratitude for all the training and guidance you provided. Thanks to you, Bella is now fully trained as my service task dog and has been accompanying me everywhere I go, making me feel safe, confident, and supported during our travels around the world. Your work has not only given me a highly capable service dog, but a truly reliable companion and loving member of our family. I wholeheartedly recommend you to anyone seeking to train a service task dog with the highest standards of care, trust, and professionalism. An additional and heartfelt thank you from my family as well--for training Bella in a way that has enabled my independence and finally made it possible for me to travel and see the world. This freedom is something we once only dreamed of, and we are forever grateful. With appreciation, Nadia and Bella