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    Veterinary Emergency Clinic

    3.3 (134 reviews)
    Open Open 24 hours
    Updated 2 months ago

    Services - Veterinary Emergency Clinic

    Emergency pet hospital

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    Mahmah...now in heaven, but forever in our hearts.
    John D.

    Everyone that we had help us out last night was very caring and nice. We were very grateful for this team for making Mahmah comfortable and sending her off into her deep sleep to be in doggy heaven. It is one of the saddest times in a person's life when they have to lose their furbabies. We got right in and they took care of everything nice and smoothly for us. Also supplied kleenex and gave us the time we wanted and needed. A very nice tech also came in and did a pawprint for us. Dr Caldwell was very sympathetic. She really helped with this very sad time of life. The facility is also very clean and safe feeling. Thank you for all the help last night.

    Rude worker. Kristen

    My heart is broken! Not only did I have to deal with the loss of my dog but I also had to deal with a very rude assistant, Kristen, which made my moment of heartbreak even more stressful!!! My beloved dog of 14 years died in surgery, the doctor told us to hurry back to say our goodbyes. We decided to take her home...they asked us if we wanted paw prints but we didn't know we would have to wait hours, we were told it'll be about 15-20 more min every time we asked... or we can call you, I said, we live out of town, how long does it take?... their response, "we're really busy"... but my dog just died and we would like to take her home and start the grieving process.... Ok wait outside and we'll bring her out... 1/2 hr, 1 hr, 2 hrs, 2 1/2hrs... They make you wait outside to bring your dog's body to you... While waiting for the paw prints and our dog who just past away, the office assistant (she said her name was Kristen), walked outside on her phone,... (after almost 3 hrs now) looked at me and said, no she's not ready yet!... so I asked how long would it take for paw prints and she snapped back in a very rude tone about how busy they were. I said, don't talk to me like that I just lost my dog and that's really rude... as she walked away and went back into the building. Kristen was really rude for no reason and showed no compassion for our loss. When I went to the office to complain, her apology was more of an accusation that she replied that way because she was on the phone... and she still did not give a genuine apology. Instead her and another office assistant that had tattoos on her neck bagan to forcefully tell us to wait outside or on the couch and to get away from the counter.... was still rude and only then she finally asked someone to get paw prints done... and get our dog ready for release. I was too distraught to argue and was just happy they were finally going to release our dog to us. When we finally got her body, they left the IV in her arm from when she was in surgery.and the paw prints were not in a certificate it was literally on scratch paper. I understand being stressed because she works in a busy environment but if they would have just given us our dog when we got there that would have been one less thing on their to do list to be stressed about. Why did it take a complaint to get them to give us our dog back??? After the complaint, it only took them 10 minutes to give me my baby. Now we can bury her and have closure. I would have given no stars but I am giving 1 star because there were 2 other office assistants that were actually very kind. Shalom and a gentleman who I didn't get his name that left at about 8:30p. Thank you Shalom I know you tried to help, I did appreciate that you tried to get our baby ready for release and kept getting told no. Now we take lay her down to rest in peace.

    Karen W.

    WARNING!!!!!!! My dog ate a piece of a toy , she threw it up at home, but in the middle of the night began vomiting and diarrhea. Took her to this place at 230 in the morning. She was stable but I was worried. Got her in at 430am, filled out paperwork explained what happened and the fact that she has a history of pancreatitis. The symptoms are also associated with pancreatitis. I authorized credit card charge ahead of time, asked to be called 3x for X-ray results before any other procedures may have to be done. At 730 am I get a call that Annie had surgery. I got not one call from this place, within 3 hours my dog was in and out of surgery for NO reason and without my permission or knowledge!! There was no blockage,I should have been given the opportunity to choose for My family member. She should have been given a chance with fluids and antibiotics and observation as she was stable. 2000 dollars for a procedure that put my Annie at risk, and pain and suffering for her!!!! I have attempted MULTIPLE times to speak with these people to no avail! It's not about the money , this is an ethical and moral problem with this VET! To top it off it was the director who chose to put my dog through an unnecessary procedure!!!! Be careful, I know we all love our pets, mine could have died in the operating table for NO reason!

    Griswold
    Jennifer D.

    We took our Dane here this last Friday at 1 am. He wasn't acting right, we thought he had a fever or was feeling ill. Turns out he had extreme back pain. The girls took him in and Doctor Holmes knew exactly what was wrong with him. For these gentle giants, finding that out before it gets worse ( how we lost our last Dane) was a great sign. He was put on meds and got a shot for the pain. He is doing a lot better but he is on bed rest. Thank you! You girls saved our baby. We don't want to lose him like we lost our last, so this was a wake up call to start really monitoring him. This place is great and cares for our Dane just like his regular vet.

    Teresita R.

    I took my baby here when he sprained his neck. The wait line was long but totally worth it. The vet that was working that day was so nice and explained everything to me in great detail. He gave us medicine and it was all of a reasonable price I wasn't expecting. Definitely recommend coming here!

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    Page 1 of 4

    Ask the Community - Veterinary Emergency Clinic

    Review Highlights - Veterinary Emergency Clinic

    The girl that helped us ( I am sorry I didn't get her name as I was fairly distraught) was kind , compassionate and caring.

    Mentioned in 6 reviews

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    Standiford Veterinary Center - GCH CH Olgivan Show Scowling Wampus BCAT DCAT CGC CGCA CGCU ATT TKN TKI TKA TKP TKE VHMA VSWB VSWE PKD-N PKD-BK1 "Newt"

    Standiford Veterinary Center

    (365 reviews)

    On Feb. 27, 2026, Friday, our dog had surgery for lumps in her mouth & several in her body per the…read morewellness check that was done. We were glad the Vet Dr Hong, did a good thorough job and the surgery was very good. We like and we're happy with the Vet Drs, we've known Dr. Lattig for a long time & so are the new Drs. However, their customer service on the front desk is terrible, we made several calls to find out if our dog is ready for pick-up, not one answered the phone as the calls were made after 5pm, NO ONE picked up the call and it goes into a never ending loop, the selection we made was #3 which is a non emergency call which was just to find out if our dog is ready to pick-up. It was very frustrating & angered us since the office should have called us for courtesy call that our dog was ready for pick-up. We decided to just go in the center, there were at least 3 people in the front desk and yet no one picked up our call, the excuse was.. we should select #1 which is emergency, but we told them the call was not emergency so.. we were so upset that we told them we just spent $3,000.00 for my dog's care and could not even get a proper customer service. The management of Standiford Vet Hospital should change their answering machine to press 1 after 5pm so people calls get answered by the staff who seemed to not be aware of what customer service means at any given time in their 24hr hospital. This was a very very aggravating day for us. We hope that they train their front desk personnel much better especially on phone calls that should not be ignored at any given time in their 24hr service hospital.

    I'm not sure what has happened to this place recently, but the service has really gone downhill. We…read morebrought our dog in for a quality-of-life situation and understood there might be a wait since it's an emergency vet. However, once we were placed in a room, we waited for an hour and a half and no technician or veterinarian came in to check on us. No one provided any updates or explained what was going on. We ultimately decided to leave and go somewhere else. This was not how we wanted our little dog's final moments to be handled. It felt like there was very little communication or urgency. It was a very disappointing and upsetting experience during an already difficult time.

    Taylor Veterinary Emergency

    Taylor Veterinary Emergency

    (328 reviews)

    I've had some very amazing experiences with the majority of the staff here. Every time i've come…read morethey've been understanding and very communicative. Everyone to help were female and extremely compassionate and competent. The vet techs were friendly and knowledgeable and my cats have always been treated very well. They treated our Titi so well when he held to be held over the weekend, and allowed us calls and checkups to see how he was doing. They were all so sweet and let us know how much they loved him. I recently had to put a stray I had been caring for down and they were so kind and patient and even recognized my mom as Titis owner. It felt like they really cared. They explained everything and got him cleaned up so that he could have a dignified farewell. We got his clay paws and they gave us two cards for both my boyfriend and I (we didn't know they'd do this and it was such a thoughtful thing to do) with an ink print of his little snout on it along with some signatures. My only negative experiences have been with the purple haired girl there. She is usually sitting at the desk. The way she speaks to pet parents there is appalling. I've watched her flat out ignore customers if they are not standing exactly where she wants them in line, cut people off, and just be extremely rude as well as not relaying necessary information until prompted. I understand needing to be firm and calm in stressful situations, but the other workers there can do it without belittling and making just nasty and unnecessary comments. She was being so unpleasant to the people in the waiting room regardless of what they were there for. I couldn't believe her lack of decency and talent for escalating calm and respectful situations to anger and irritation.

    I usually don't leave reviews (unless my experience at a place was well enough to leave one) but I…read morethought this emergency vet clinic deserved one. Around 8pm on march 21st my cat started having trouble breathing and she started convulsing. She wasn't breathing until my brother would shake her to start breathing again. We rushed her to this emergency clinic but she sadly passed away in my brothers arms in the car just two minutes from the clinic. The team was fantastic. One of the members there who took my cat to the back let us stay there for as long as I needed and didn't judge me for crying loudly. My mother paid $600 in total for my beloved cat to be cremated and to have a clay print of her paws which in my opinion is a great price. About a week(ish) later we got to pick up her ashes and the clay print we were promised and I believe the team went above and beyond. I received a card with the team's signatures and a certificate of cremation.

    All Creatures Veterinary Emergency Clinic

    All Creatures Veterinary Emergency Clinic

    (297 reviews)

    Dr. Case saw us as a walk in euthanasia for our 17yo cat Charlie who we knew was in decline but…read morestarted having violent seizures yesterday evening. The whole staff was very kind and caring and she made our babies passing peaceful and safe.

    first I would like to say have u guys notice any bad reviews we have to look at the app instead of…read morejust allowing us to view here as it should be? so thats why I put 4 stars. they deserve neg stars. they never have a doctor available and sometimes they are not even on site during business hours. why do they call themselves an emergency hospital? never available to tend to actual pets an their families in real time emergencies . but unfortunately they are the only emergency vet in town. unfortunately. every time I call the staff is so rude is incomprehensible how a staff that works at a place that requires care and patience are allowed to treat families that way. they don't care about you or me . ofcourse I'm sure their are staff members that genuinely care but they aren't the ones who answer phones. whoever was working the phone lines on Friday march 20th at 6:20 should be terminated asap . buf every-time ive called for my pets every single time someone rude picks up. it's concerning to allow them to interact with families in an emergency. once a doctor told me it's just a bearded dragon and shrugged it off. I was in complete shock and that experience has haunted me for years. but they are the only ones that are open during times other hospitals aren't and even then there is no doctor available. the receptionist should all be fired . The way they talk to you will leave you in more distress. It's sad actually that nothing has been done about aloe if people's concern. even in reviews they try to hide and dismiss your review if it makes them look bad. I suggest be prepared. cause most times with an onsite doctor not available u 'em will have no choice but to go find an open vet elsewhere wich is usually out of town. At least know that you have a place as an alternative. it will save you precious time so you don't have to look through your phone trying to find another option whole your pet is dying , injured, or very ill. Remember you are going to a doctor that once said iITS JUST A BEARDED DRAGON. and staff that are perfectly okay of their unacceptable behavior towards those that are desperate to care and save thumper animals. they are all definitely in the wrong field for the wrong reasons. I haven't met or dealt with any staff that don't have a terrible attitude but I'm sure they're are exceptions but I haven't met one or spoke to one personally yet. I care about your animals even though I don't know you guys. This message is not meant to be defaming. but sometimes it's just the truth. And sometimes the truth is ugly. take care.

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (657 reviews)

    We had to take our immune-compromised dog to VEG recently after we noticed one of his paws swelling…read moreup and turning purple. We were so fortunate to have Dr. Matsuo looking after him. The level of compassion and care that we received from her is unparalleled. She was so patient, kind, called with updates frequently, and genuinely cared about his well-being throughout his stay. When his condition got worse and had to be transferred to specialty hospital, she called hospitals multiple times, trying to get him admitted after being told they wouldn't take him and even escalated to her Director to also make phone calls. She fought for him - fought to keep him alive. After she was finally able to get a specialty care hospital to take him and he was transferred, she called daily to check up on him even after he was discharged from VEG. The world needs more doctors like her especially during difficult times. Dr. Matsuo is a kind human, who gives me hope again that there are doctors out there who actually care about their patients vs. focusing on volume. VEG is so incredibly lucky and fortunate to have her and I highly recommend that if your pet ever has the unfortunate need to go to VEG, you ask for Dr. Matsuo. We thank her so much for being so patient, having tenacity in fighting for patients, and being just an amazing, wonderful, compassionate person. We thank you so much for saving Pinot.

    "I don't know where to begin about how incredible my experience was with the team at Veg. They saw…read moreme right away, took fabulous care of Pumpkin and were very attentive and informative. AND they did not charge me for my visit! AND they gave me kitten food to take home. AND I asked them if I could give them each a hug. They are all truly love animals and helping families during what is a stressful time." All of them! Even the incredible woman who greeted me and checked us in."

    SAGE Veterinary Centers - Redwood City - Bubba

    SAGE Veterinary Centers - Redwood City

    (695 reviews)

    Our 6 year old dog Ruby was completely lame.... Unable to walk, clearly in pain...I took her to a…read morerehab center in LA and wasted a year before going to see orthopedic surgeon Dr. Bear at Sage. Ruby had her first TPLO surgery in August 2025 and the second in October 2025. It was expensive but we're thrilled... we got our Ruby back! She's walking, running, having fun at the beach - all pain free. Our family is once again making memories with our girl. I highly recommend Sage and the TPLO procedure.

    I had a very difficult experience with this SAGE emergency vet services, and I feel conflicted…read moreabout how to review them because there were both compassionate and deeply frustrating aspects of my time with them. First, I want to acknowledge that the staff were kind, gentle, and clearly cared about both me and my cat. During an incredibly emotional time, they treated us with empathy, and I'm grateful for that. However, my cat was in renal failure, and I don't feel that I was ever given a clear or honest understanding of how serious her condition truly was. I was repeatedly told that her situation was treatable, particularly once she started eating again. She ended up staying there for three nights, and while I was told she had begun eating at the clinic, when I brought her home she still wasn't eating and was in very poor condition. What's most difficult for me is that she passed away the day after I brought her home, after I had spent nearly $16,000 on her care. Looking back, I strongly wish someone had been more candid with me about her prognosis and whether euthanasia might have been the most humane option. I feel like I wasn't given the information I needed to make an informed decision about her end-of-life care. I don't doubt the compassion of the staff, but I do wish there had been clearer communication and more medical guidance during such a critical time. For anyone going through something similar, I would encourage asking very direct questions about prognosis and quality of life, as I wish I had been guided more firmly in that direction.

    Veterinary Emergency Clinic - emergencypethospital - Updated May 2026

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