My Daughter gave me a list of restaurants for us to try, and we settled on Cozumel Mexican Grill. Driving over, the outside was dazzling with an array of fluorescent colors. I am thinking this will be an exciting dining experience. There is a saying, DON'T JUDGE A BOOK BY ITS COVER!
Stepping inside of this restaurant, I can see the potential for something great. I know they are new because they only had 4 reviews with a minimum amount of pictures, so I will be as polite as I can.
We were greeted and seated. They staff seems to be occupied by novices of a younger generation. Very timid, little etiquette, limited experience, and not very knowledgeable. I can see the etiquette flows from management. I will get back to that .
We are placing our order; I kind of feel sorry for our waitress, She just did not know a lot about the menu when asked a question and she had to go get verification. Interacting with her was where I noticed that she was awfully timid.
We started with drinks and then ordered! The only margarita she mentioned was the house margarita which was a lime margarita and we ordered the blue paradise.
Our Order*
They started us off with salsa and chips.
Burrito and French fries- This was a deformed burrito, more lopsided rather than being a sphere. And no dressing at all.
Beef nacho-
Enchiladas supreme- 4 corn tortillas: 1 cheese, 1 bean. 1 ground beef, and one shredded chicken, topped with supreme sauce and shredded cheese, served with lettuce, tomatoes, and sour cream.
The presentation was overloaded for me. View picture. The meal was wet and had too much sauce. The ground beef and cheese enchiladas were a hit, the otters were a miss. The chicken was dry with no flavor and the bean enchilada was flavorless. At the end of our meal our waitress was taking away the empty plates and took away the remainder of my margarita. I mentioned it to her and the only thing she knew how to do was apologize and smile.
I did not forget about the manager. At the beginning of our dining experience I summoned the manager to our table, just to gather information for this review. He waved me off and told me that my waitress will be right over but he eventually came over and that is when I found out that they have been in business for 16 months. At the end of our meal the manager came over to see how we enjoyed our meal. At this point, I did not see any reason to express any concerns. Why did I not ask this information from our waitress, lol, reason has been stated. I do wish this restaurant success and growth.
Elite Tip- It would not hurt for the manager to walk the floor.
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