This is my third year here at the Maddox. I really enjoy living here. The front office staff are…read moresuper helpful and friendly. They are always doing really fun and engaging activities for the residents that are all free and they even have raffles to win really cool prizes. They have bbq's, pet parties and egg and elf hunts for the kiddos. I really appreciate the care they take in the outside conplex, the grass is always green and trees are trimmed. I love that there's a playground so the kids can stay active and have fun. The residents are friendly and it's always super quiet. I guess that's why I choose to keep renewing my lease here. The rent is affordable which is a huge plus too.

Thank you Maddox for being so Kind and Prompt when I fill in a work order request for something in…read moremy apartment and insuring a safe and pleasant apartment! I just moved in a few weeks ago and I love where I'm at.

My husband and I moved into San Villante in May of 2020 and we just renewed our lease! We were so…read morelucky to get a place here when they were brand new! This is the BEST apartment complex in Mesa/Gilbert you could possibly find. The apartment itself is gorgeous! Everyone who comes to visit us compliments the beautiful large kitchen and abundant storage space. It definitely is a LUXURY apartment! The complex is beautifully maintained, the amenities are incredible and the staff is extremely responsive and helpful 100% of the time. I love that everything is accessible via the Henri app which makes paying rent, maintenance requests and updates to the community easy to access at all hours of the day. The maintenance team is tremendously helpful as well and fixes any issues the same day or early the next day after submitting via the app. I also feel very safe here as it is gated and there is security at night that patrols . You are able to message them directly via the app as well. There are resident appreciation parties put together by the staff, amazing food trucks scheduled weekly, fun contests and an overall wonderful community dynamic! If you have the opportunity to live here you won't regret it!

Roaches, ants, and lack of communication between office staff, maintenance, and their residents are…read moreour main complaints. Staff needs trained properly and protocols put in place to make sure things are actually getting handled. When you live at an apartment community you know that you will come across problems here and there but having an efficient staff that is able to handle those issues in a timely manner and with good communication is really what's important. This is the worst experience we've ever had nobody ever knows anything or can give you an actual answer. I sent in a work order June 9th for an electrical issue the bedroom light won't stay on longer than a couple minutes at a time they keep closing the work orders without fixing anything or just let them sit weeks at a time. 5 weeks later and it's still not done. (Note on first closed work order was "done." It was not done. Last time was "I went and knocked on the door resident said we already came but maybe it wasn't the resident I don't know I can go back and check") what? lol and then proceeded to never come back again after I told them they actually never came. Whenever you finally get a hold of someone and explain they say they will handle it and then nothing, every single time. Last week I sent in another work order because our cabinets are infested with hundreds of ants I've had to throw away all kinds of food and huge live roaches have started coming out of the drains and bathtubs. I asked for new weather stripping on the door because you can see outside with the door closed there's a huge gap where all the ants are coming in and for it to be sprayed. I asked for it to be taken care of that day or the next at the latest but they didn't send anybody for 5 days, finally they sent someone to spray (still no weather strip) but they once again dropped the ball and didn't give him keys or permission to enter even though I approved entry. When you tell them they're wrong they just ignore you. I called after I found out he didn't spray and told them they need to have him come right back and I've still received no response so once again we're sleeping with roaches but paying over $2500 a month? I'm still unable to buy new groceries until we get the infestation taken care of. They work remote you can't actually go to the office and talk to someone we've been here 6 months and I've never once met anyone it's horribly mismanaged and instead of holding themselves and their co workers accountable and trying to do a better job they just don't do anything at all it's been extremely frustrating. Seems as though all the other real reviews have the same complaints about staff I added them to the pictures as well as my own.

Excellent quality and service!!! Application process was…read moremuch simpler than other apartments thanks to well-trained staff.

No. The pool is ALWAYS closed & specifically Memorial Day and 4th of July etc. No signs posted, no…read moreemail, nothing. The gym for some reason is set to 90F when it is 113F outside and the staff is confused. The gym also smells like ass and cheap perfume. Obviously they spray perfume in the air instead of cleaning. The office has new people every time you go down that are clueless. They used to advertise "free" EV... it's not free in fact the cost of living here jumped as soon as they put them in. The water temperatures are always hot in the summer and freezing in winter. Somebody stole the shower head from the dog park lower bath and they never replaced it. So basically, you can't use ANY of the "amenities" they charge you for. For the rent they charge, just move elsewhere. SHADY PEOPLE moving in, section 8? There are people smoking weed constantly parked in front of the office and just hitting glass pipes with who knows what out front. NOT FAMILY FRIENDLY!

ABSOLUTELY RIDICULOUS Move out charges are absurd the amount of 1k + for cleaning and painting is…read moreridiculous! We occupied the unit for 1 yr and 5 months no pets no major damage and they sent an itemized bill for thousand and change for move out fees! PLEASE AVOID THIS COMPLEX AT ALL COST! It's not right to be charged for a carpet replacement that has absolutely NO damage and to paint over a few holes from picture and tv mounting. My last stay at Acero Cooley Was Nothing like this experience. I wouldn't Recommend this apartment complex at any cost. AVOID AVOID AVOID!!!

This is by far the worst complex I've ever lived in. Everything feels cheap and neglected. When I…read moremoved in, the apartment was filthy--there was urine on the toilet and walls, thick dust everywhere, and it was obvious no one had bothered to clean before I arrived. The grounds are constantly dirty, with dog poop all over, and many units have serious water damage. The management is extremely unprofessional. Be very careful before signing anything--they'll talk about a 12-month lease during the application process but then slip in an 18-month term without clearly telling you. In my case, they had me sign a form stating the lease would end in 12 months, then moments later added an 18-month lease that I didn't notice right away. It felt deceptive and dishonest. To make matters worse, maintenance will just walk into your apartment without any notice. It's scary and a total violation of privacy. There's also a constant police presence here. While the place is advertised nicely online, actually living here is a totally different experience. I absolutely cannot wait to leave. Do your research and read every single word before committing to this place!!!

Scott Gordon and administration . unfit living conditions and unreasonable fees, scott gordon took…read moremy son's $1,500.00 and never gave us access to get ALL of belongings. Horrible mgmt and horrible place to live. look them up!

I owned and rented my unit #216 back in 2006 thru 2009 and it was hell! Scott Gordon who is the HOA…read moreboard is also the consulting firm and also president of the HOA as well as the company who installed the WiFi in the entire community, so this guy gets monies from assessments monthly, fines and WiFi fees, he's a cash cow!

I love this community. It's safe and secure and well maintained. They've made huge improvements to…read morethe community in recent years by adding more lighting, replacing failing mailboxes, and repaving the street. The neighbors are very kind and friendly.

Older townhome community,But very well maintained and very clean…read more Great location with easy access to 101 and 202 ,and ASU. This small cozy gated community has large trees and lots of plants, and is very quite.

If I could give it a 0 star I would. The people in charge of renting this place (unit 342b) were…read moreextremely unprofessional and unrealistic. The balcony door was broken, the dishwasher does not work, fake listing online none of the photos were the same as the listing, and they made us move in two days late and didn't comp us for the hotel because they forget we were moving in. Then they said those things are getting fixed but didn't want to tell us about these problems. On top of it they are having an open house scheduled while we r staying here and asked for us to leave. Then they offered to move us to another apartment but then changed their mind and suggested we move into a motel 6 (does not have any of the facilities we wanted with this fake listing in the first place) simply because it would be cheaper for them. This was at 11 in the morning it is now 7pm and we r at the motel 6 that is not big enough and only booked it for 2 nights. We also emailed the HOA asking questions and are being completely ignored.

This was a good place to stay! Good value, clean, heated…read morepool, ping pong, gardens, lemon trees, orange trees everywhere, free parking! I would stay here again!

I've lived here 5 years now. In all that time I've seen an astonishing amount of turnover in the…read moreoffice and mngmnt. It's never been as close to as BAD as it is right now with Kyndell and co. (aka the clowns) in charge. This place has gone seriously downhill with them and downhill fast!! They focus on the petty things, instead of things that matter to the residents. The apts are nice. But the property isn't well maintained. Dog poop everywhere! Dog pee all over the stairs and landings of stairwells. Newer tenants loud during quiet hours, dogs constantly barking. They'll tell you the train isn't that bad. lol ya ok. ITS A TRAIN!! Not only can you hear it, YOU CAN FEEL IT! Shakes the entire apt. It's bad. Quiet time til 8 am but they have landscapers mowing every Friday at 630am, sometimes earlier sometimes later. If you face the courtyard, every conversation echos, along with kids screaming and dogs barking but it's amplified. Happens at all hours, so you better be a deep sleeper. Parking is an absolute joke. They send Richard the special maint guy to ask for good reviews after he does his job fixing something. That shows you how desperate they are to fix their google rating. Pawning your helper to solicit good reviews? After doing his job, and poorly at that. Pathetic. You will have your package stolen at some point. Probably other tenants. Way overpriced for the crap you have to deal with. It was tolerable before Kyndell, but now it's time to move on. Save yourself the hassle and look elsewhere. I promise you that. We had our apt tested for mold and it came back positive. They send Richard in with a moisture monitor he doesn't know how to use. Guy says he's never seen mold either! What is he don't making these decisions for such a large company. Everything about this place is now a joke.

Just moved in here and so far my experience has been very positive. I moved cross country and the…read moreleasing office has been so helpful answering all my questions and making the move much less stressful. Specifically, Chanda went above and beyond for me helping me even bring packages into my apartment because they showed up a little early. The amenity spaces have been nice and the neighbors have been pleasant. No noise issues at night even on weekends which is nice. Would certainly recommend!

3 months in and it's only gotten worse. 14 days to respond to work orders for my washer and dryer…read more Upstairs neighbors have ashed and burned my patio furniture. They also had someone shoot up the building, so now we get to look at bullet holes everyday. Each time maintance has come to "fix" a problem, they leave another problem. Wether it's a new fridge that doesn't open the correct direction in the kitchen, or COVERING your floors, walls, counters, ect with dust and lint after servicing the dryer. The unprofessionalism and incompetence of the office staff, which is NEVER onsite, is unheard of! No matter how much you do what they ask of you, it is never reciprocated and the favors are never returned. I REPEAT: DO NOT WALK, RUN!!!! FROM THIS COMMUNITY.

If you want to provide 5 star Maintenance the first step would actually mean that you have to…read morefollow through on your maintenance requests. The ticket was opened, I received a text for additional information. I responded with the information and then nothing. Ticket was probably closed as resolved as usual although no maintenance was performed. I would give 0 stars.

We have had nothing but great service from the office to maintenance. The apartments are a great…read moresize. The location is great from shopping to restaurants to grocery stores.

I have lived here for over a year and I love it. This was the first apartment I toured when I was…read morethinking about moving to Arizona. Derek was very helpful and so kind. He thoroughly toured us through the community and is the reason I went through with it. I live in a corner unit by the dog park which gets a bit noisy with the yappy dogs and the dumpster in the morning from the fast food restaurants. Other then those little things I have no complaints. They do small events for the tenants like breakfast the second weekend of every month and other holiday gatherings and giveaways. Maintenance is very reliable, they care of projects in a timely manner. Definitely recommend if you are looking for a place in Gilbert.