I'm not someone who writes angry reviews or overreacts. This is just the honest truth of what…read morehappened. I left my apartment clean. I followed their move-out instructions exactly. I took time-stamped photos of every room to make sure everything was properly documented. Even after all of that, I was charged 60 dollars for carpet shampooing, 275 dollars for a so-called deep cleaning, and 12.50 for removing a few small items that would have taken less than five minutes to handle. There was no explanation, no photo evidence, just a final bill with vague charges. When leaving a review on Google, they gave a polished response filled with generic statements about policies, standards, and procedures. They never denied the charges, never showed any proof, and never actually addressed what I was questioning. Just a lot of carefully worded deflection. They'll probably reply to this review with the same type of message. It will sound polite and professional, but it will avoid giving any real answers. That's how this place operates. It sounds friendly on the surface but underneath, it's a business that quietly pads invoices during move-out and counts on people not fighting back. I'm not writing this because I'm upset. I'm writing this because people should know what they're dealing with before signing a lease. This is not about cleanliness or following rules. This is about them turning the move-out process into a revenue stream. Take photos after you moved out (like I did). Save everything. Do not assume doing the right thing will protect you here. They know exactly what they're doing, and it has nothing to do with helping you or being happy that you were a resident.

The complex is conveniently located with affordable and spacious apartments. The office/maintenance…read morecrew is great. Special shout out to Shagufta for always caring and going the extra mile to provide the best living experience!

Very bipolar about this place. Some things are ok while…read moreothers are just completely unacceptable. For one the front office staff does not take me seriously I believe because I am not old.. but as soon as my father is involved stuff gets done and fast . Apparently when your ac goes out and it's 90 inside they can deem the work order as a non emergency. I called at opening and they let the whole day go by only for me to call them and get hit with I have to wait till after the weekend. The baseboards also are peeling causing ants to enter, this too they deemed was a non emergency even after explaining the trails I've been trying to control. With that being said this isn't the first time this has happened with the air and not the first time this apartment has been unlivable.. mind you I'm paying.. I had to take my pets and sleep somewhere else. All of this still not being a priority is absolutely insane to me. Completely inhumane. The office also encourages people to take pictures/videos of residents outside behavior and send it to the office, they emailed saying you can get credited gift cards.. The back patio walls are short enough to see over when you're close the problem is I've caught the same old man walking his dog in the rocks along my wall and peeping over. I've seen him standing outside my gate staring at my dogs which then started barking at him protecting my home, he left when he saw me move the curtain. Mind you there is absolutely no walk way near my home. The cars park 3 feet from my back wall so he is peeping! The latest time he was recording my home while walking his dog, he let his dog go up to my fence and wait till my dogs reacted to protect the house for his video. As I pulled into my home he was standing in my parking space doing all of this, once he saw me he took off and that's when I finally told him to stop or I'll get police involved because I have cameras too and he is clearly seen stocking and harassing many times. I sent a video of him to the office only for legal purposes because I knew they wouldn't be of help. Convinced favoritism is a thing or they just respect their elders more, I've had my complaints on my dogs barking while I'm out working nights which I've been confronted on and still managed to maintain but when I call to say the neighbor across from me is lifting his weight bar to his chest and dropping it on the concrete over and over at 8am all the sudden well it's day time so most people are awake is what I got told. I said my hours are flipped so I really don't care about that statement because these are my sleeping hours. Again was told it's day time hours even after I was saying the noise is a nuisance. They've mentioned unregistered cars not being allowed to be continuously parked on property yet when I called about a car parking so close that I couldn't access the passenger side, they requested photos and told me they couldn't help me because the car is not registered with the office.. The front do and don't answer their calls but they do dismiss the call I call them with especially if it's not simple for them to fix. The front had me take down my faded red umbrella because it has to be neutral colors outside.. yet my neighbors umbrella is teal blue. Lots of negatives above but the apartment itself is comfortable, living is quiet and the pool is great.

We have been living here for a year and will be staying another year. Staff is friendly,…read moremaintenance guys are very helpful.

This is what luxury living is! The apts are gorgeous, amenities are well maintained, the office…read morestaff is always professional and personable! BIG shout out to the awesome maintenance crew!! Last night my a/c gave out, I called after hours number...within 30 minutes it was back up and running!! AMAZING!!

"Valet trash" but never pick up the trash even though I set it outside from the days they are…read moresuppose to pick it up, I leave it out an hour early so they won't miss it but still do. "Gated community" but the gates don't work half the time. "Fetch subscription required" nobody even uses fetch and I've never used it once. "Garage opener" the button doesn't work half the time. Also the employees being remote is one of the dumbest things I've ever heard of, never available when needed

Excellent quality and service!!! Application process was…read moremuch simpler than other apartments thanks to well-trained staff.

As a current resident, I'm extremely disappointed in how poorly this property is maintained. Dog…read morewaste is EVERYWHERE--sidewalks, rocks, grass, and especially the dog park. Walking between buildings, the smell of dog urine and feces can be absolutely rancid. Many property lights don't work, leaving areas extremely dark at night. The hot tub has been out of service for months, and the pool desperately needs a thorough cleaning, not just a quick skim. The property needs serious attention, cleaning, and basic maintenance.

We love how close the apt is to shopping, restaurants and entertainment venues. It is a quiet…read morecommunity with well-kept grounds, and quick response time to maintenance requests. The package/locker system is handy and a breeze to use, and we can't say enough good things about the excellent ongoing communication from the office to the residents. Great job Waterford! We are happy to be a part of such a great community.

I've lived here for almost 3 years now and it's been amazing. The maintenance staff is great and…read moreit's always a pleasure speaking with them. Our security guard Tyrone is amazing as well and he always brightens my day when I speak to him. The front desk ladies are amazing too. Ms. Rachel and ms. Lanissa. I love where I live and I love how well kept it is as well and whenever you have a problem with something they're immediately on top of it and fixing it. I also cannot hear my neighbors which is a plus. Great job staff and Waterford :)

I have lived here for almost 2 years and this place has seriously gone down hill. My washer has…read morebeen broken for a month and a half and the apartments will not fix it. I have asked multiple times and they keep saying they need to order a part. It should not take this long And i have even spoke with the property manager they would not even replace my washer. Instead after a month they gave me a key to use a apartment key to use that nobody is using (on the third floor on the next building) please do not make the same mistake I did and rent here with them. The management is terrible.

I have been living here for awhile and love it! It's quiet and the neighbors are kind! I love the…read morepet friendly environment. Christian in the front office is always kind and helpful with anything I need. I have always felt welcome and that's hard to come by these days. I will always recommend our complex to anyone looking!

Absentee staff. Never the same staff twice. Staff often not even on the property operty…read more Unanswered emails, texts and phone calls. Ignored complaints. Must make an appointment to ask basic questions. Can't just walk into the front office for which I am paying like a other apartment complexes I d rented at for decades. I moved in and it was a disaster with missing parts, paint all over the floors, base boards, walls, ceiling, door handles towel rack and mirrors. Zero sympathy from staff. Zero apology. They have refused to fix the problems or take responsibility. Burned out light bulbs, dust, dirt cobwebs ,spiders, debris ...the patio was untouched, floor was stained, filthy storage closet full of cobwebs and dead insects, loose door knobs throughout, loose refrigerator handels, internet was not working despite their Easy set up access proclamation, dirty cabinets and dirty cupboards. Missing chunks of the baseboards in the kitchen and bathrooms, loose shower doors,

great until you move out. billing department is a scam!! they tack on a ton of charges, I got…read morecharged 1,300 for carpet replacement when the carpet looked better when I left than I got there. I've lived in 7+ apartments the last 11 years and never not gotten my deposit back AND been charged for carpet replacement. so beware of the scam they run when you move out!!

Moved into these apartments when they were still ran by a villa Town square. The rental payment was…read more$1,134 in 2018. I've had multiple problems with the electricity had to replace a dishwasher, refrigerator had to be repaired, etc,etc. I have just received my lease renewal for 2021 they raised my rent $$650.00. The rent is now 1850.00 and that doesn't include the water garbage valet trash insurance any pet rental, it goes on and on, so now my little one bedroom apartment is up to over $2,000 a month! And that's not including electricity. Wow, wow shame on you Keller such greed!!

Lived here for three years. Pros: Location! Doesn't get…read morebetter than that location. Friendly and quiet neighbors. Yard space for dogs. No carpet. Fairly quick maintenance response to requests. Cons: In the three years we were there, we had CONSTANT issues with our AC unit. Our electric bill was $250 a month each summer and did NOT get under 83F. First summer we lived here, we were without AC for 2 days. After 24 hours they finally dropped off a portable AC unit (that was broken and gave no relief). We felt pretty frustrated how many times we needed to have them come out to us and we felt there were many excuses as to why the unit was struggling. It needed to be replaced, but they were pulling out all the stops. We spoke to several neighbors with apartments facing the same direction as us and they said their unit is off for most of the day even in the high temps and it still manages to keep their apartment at 68F and with a reasonable electric bill. We were told our unit needed free-on and they kept dumping a bunch of it in the AC unit and it would do nothing. One guy admitted someone tried to jimmy-rig the unit and it was in rough condition. One maintenance guy agreed with us there was an issue. With his temperature gun, our registers would show they were blowing out 89F air and then 5 min later 63F air and then back to the 89. Next time we saw him for the issue, it seemed like he changed his tune and underplayed the issues we were facing. We kept every window shut with blackout curtains, had cooling fans and everything and we still boiled every single day. Not normal! Definitely felt pulled thru the ringer all for them to save $$. AC is essential but did not seem important to them since we were the ones being inconvenienced with ridiculous electric bills and sweating indoors. Other issues we had were with maintenance. They have a sister complex in Mesa they share maintenance on call guys with... not the cream of the crop type workers in our experience. Unprofessional! When our AC unit completely broke down, a guy on call from the other property said he'd drop off the portable AC unit soon and be to us it 11-12 pm. He showed up... get this... at 11pm! A whole day in the heat. We then asked please do not knock on door we have a baby sleeping. Guess who rang the bell 2-3 times and woke the baby. Very frustrating. We had mold in our shower wall and we asked one of these maintenance guys from the other property if they could fix that spot and he said "I don't work here so". Another issue was parking. Not sure why they put so few guest parking spots. Most neighbors have 2-3 cars to park and one carport spot doesn't suffice. My guests always had issues finding an open spot and would have to park a 5 min walk away at the other side of the complex. The pool.. the strangest spot for a pool. Right where everyone driving in can stare at you in your swim suit. Literally no privacy on the fencing for the pool. For the first 1.5 years we lived here, they had no umbrellas even after requesting them. The pool made us feel like a motel pool. Also even when we wanted to utilize the pool, the chemicals were always off and the pool was often green. Also the sliding gate to enter the property... always always broken. It even slammed shut on my car once when I was entering and put a nice large red orange scrape down the side of it. Went to the office and they said it's happened quite a few times, but upper management will probably not reimburse. Cool. Conclusion: We did love living here and overall have great memories. We felt pretty unappreciated living here as each time it came to renew our lease, they upped our rent at least $200 monthly... even with them having a good amount of vacant spots! We bargained with them the second year of renewal, and they said they'd give us a "deal" of only raising our rent $170 monthly. The reason we ended up moving out was them again raising our prices and asking over $230 more monthly for our rent renewal. We loved the community and being apart of it, but we did not feel that reciprocation of gratefulness towards us as long time renters! We never missed payments, were always very respectable, clean & quiet tenants... but I digress!