Roland was a good salesperson to have when shopping for 2 upgraded phones and internet service. We…read morewere even able to take our trade-ins back home to make sure everything transferred to our new phones. The issue came today when I attempted to take the trade-ins back to the store. The account is in my husband's name so the salesman wouldn't accept them, claiming he couldn't look up the account (though I had all info and my husband's SSN). I even had my new phone so he could see my number on the account but he wouldn't take them. Absolutely ridiculous - I was simply turning in phones that had already been approved for trade-in!). Now I have to make time to get back over there again after dealing with customer service to get my name added to the primary account holders so they'll accept them. Next time, we'll just order phones online and skip Verizon entirely. Not worth the hassle and time.

Associate was VERY helpful and worked hard to find a resolution. I believe her name was Amani.read more

They keep calling our business to sell us phone service. I spoke with one person who put me through…read moreto her supervisor who told me to do some research and check out their BBB page. I did. Their rating is high, but ALL of their reviews are negative. So I determined they won't be getting my business. Someone else called and I told him exactly this, he then demanded that I read him the negative reviews. He was belligerent with me and I asked to be taken off their list. This morning they called again, as soon as she said "Birch" I (politely) said "let me stop you, based on reviews I've decided to not go with your company. I have asked to be taken off your list, please don't call me again" to which she responded "OK, I'll call you tomorrow!" in an angry way (tomorrow I will just mute her call and let her talk as long as she'd like). I called Birch directly after this experience, I'm giving them 2 stars instead of 1 because the lady I spoke with, Pat, from the Macon office was SO NICE and sounded genuinely irritated that I had been treated so poorly. She told me they use outside telemarketers and would put in a report. Pat, thank you for being a human and a kind lady.

Run, don't even walk away from them. You will regret ever signing up with them. They billed us…read moremonthly for web hosting and we could not restore our website after it went 'under repairs'. We called several times to be told that everything was in working order and there was nothing they could do. We just went without a website..... We found out when we were severing our ties with Birch that they had lost the company (their vendor) that did their web hosting. I had spoken with that company and they were the ones that told me the reason that we had no capability to use what we had been charged for for 2+ years. THE WORST. I am saving approximately $400.00 a month after finally getting out of our contract. We are a small company. Some of the staff was good, a LOT of them are rude. It's the people behind the scenes (level 2) that were nice, and helpful. After giving the proper notice (90 days) prior to our termination day, they billed us for another month of service and even were so nice as to turn us into collections FOR SERVICES WE NEVER RECEIVED. The explanation was that there is work on their end that has to be done, even if they are not providing service. When I wrote a letter to contest the billing, it was past their policy of '30 days to dispute'. THE WORST COMPANY I'VE EVER DEALT WITH IN MY 62 YEARS THAT WASN'T AN ALL OUT SCAM.

David Blane very helpful. Respectful, resolved my issues. Quick to help. Fast resolution.read more

This company is a ripoff. Terrible customer service. The system goes down, with no fixes. They're…read moreoverpriced for what you get, and there's a $50 cancellation fee, no matter how long you've fulfilled your contract. They stretch you out, making the cancellation process ambiguous, and promising a call back to affirm the cancel, but the call doesn't come.

I installed the equipment myself and the app had easy to understand instructions to do so. So far…read moreit's been reliable and when it went out during a storm, they were pretty quick getting it started again. I've been happy with them. Paying the bill is simple on the app.

Avoid this Spectrum store at all costs. I went in for a routine equipment swap pre-arranged by…read moreSpectrum phone support, only to be met with relentless attitude and condescension from the clerk. When I explained support had placed a pickup order, she brushed me off saying, "it's just strange times." She made unprofessional remarks about my last name, gave snide responses when I asked simple questions about technician dispatches, and acted confused when I tried to return the broken gear support instructed me to drop off. Save yourself the headache--skip this store entirely and just have support mail your equipment or send a technician. A formal complaint has been filed, and if the visiting technician confirms their equipment came from this store, a second complaint will be submitted for blatant dishonesty.

First, I cut the cord from cable because of the price. Then I dropped Directv Now for being a poor…read morestreaming provider. The concept was great but the execution was horrible. Within a couple of weeks of starting I lost the "local" channels out of Atlanta. When I called I was told it was due to "contract negotiation". After almost a year I guess they are still negotiating. But worst of all was the inability to pull up channels. There are constant outages with the service and more frequent slow downs. It doesn't matter the time: early morning, Sunday afternoon, it is constant. 25% of the time multiple attempts are needed or I just give up and watch Netflix or Amazon Prime (who are simultaneously and immediately available) I thought a company owned by AT&T would have its service act together. I figured wrong. 2 stars are more 75% of the time it worked ok without local channels.

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

Quick synopsis...I work from home and lead teams/virtual events and this is the THIRD time in 2…read moremonths the network has failed for no scheduled reason--leaving me and my customers high and dry. Back after 11 years and no improvement in service. The response from their automated bot..."four hours". What??

Horrible customer service and took forever to get them to come out and fix the internet about 3…read moreweeks! If i could post this with no stars I would

Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

This spectrum definitely deserves one star because they provided the minimum amount of customer…read moreservice necessary. The lack of listening and lack of providing decent customer service is extreme. Their procedures are inconsistent and vary from month-to-month. This applies to the branch only. I have had spectrum service for nearly a year and I have not been without Internet or phone. If you are in the round rock area and you are obtaining spectrum service, I highly suggest you only work online and have your equipment delivered, because visiting this branch is frustrating and literally a waste of time. I've visited this branch probably a half a dozen times and I have never had good service.

They overcharge you for cell service. My bill went from 228.00 to 344.00 in three months. No one to…read morehelp us out and no real good answer to why it went up so much. All I have is internet and I really dont want that either. When you call them for help your always talking to someone over seas not here unless you deal with sells.

If I could leave a zero star review I would. They are…read morepatronizing, not professional, say one thing and do another. The store manager is crazy. They would rather stand around socializing then actually try to help a customer.