David Blane very helpful. Respectful, resolved my issues. Quick to help. Fast resolution.read more

I do not recommend this company whatsoever. I paid $105 a month for 8 gigabytes a month.. I tried…read moreto cancel my service and was on the phone for 45 minutes for them to go every way around BUT cancel. Asked how much I was paying now with a new provider multiple times trying to get me a better deal.. that could have been from the start. they continued to fight me on it when I said I don't need to explain myself just please cancel. Put on hold multiple times just to then be told it's $100 cancel fee. Then hold again to be told I have to pay $400 for an old box that had previously but went out on me. They sent me a new box and said the other one doesn't work anymore and no need to send it back, but yet I'm still required to pay for getting rid of it if I can't send it back. I believe this company is a scam and I was taken advantage of. My boyfriend called shortly after repeating everything I had just said and they immediately said they'd reverse the charges. They'll listen to a man but not the woman who was paying for the service. Sexism at its finest. Do not use this company you will not get your moneys worth nor a good experience. They will say and do whatever it takes to get more money out of you. We will be getting with our bank and reporting this fraud.

By far the worst company that I have ever dealt with. "Customer Service" is a joke. I can't reach a…read moreperson to talk to. I strongly advise....go with another WiFi provider. This is not worth the trouble

If I can give them a big fat 0 i would Im in A area that kinetic can only supply. I work for a…read moregovernment agency doing billing for disasters. I'm in the middle of a disaster and my Internet goes off. They tell me they can't even get someone out to see me for a week. How was that supposed to help me? I'm in the middle of a disaster. Not only does the customer service sucks. The Services I supposed to be getting 100% and it's always between 30 and 50%per the technician. if I'm one day late on my bill, they cut me off so how do I cut them off? The reason they treat us like this is because there's no other Services down here. Every day I have to go to a library or some where else with Internet in order to get my work done but they put me on kinetic business account that I'm paying almost $300 a month for and the services to not work, no apologies. No, don't pay this month. No refunds no nothing praying that AT&T gets to our area. This company does not understand how dangerous it is for us to be in this rural area without even emergency communication because of there's no Internet there's no phones how do we call 911 if there's a emergency, no TV for news. Nothing so how is that safe for us? DO NOT GET Kinetic it's like using a plastic cup with a string attached in 2024 it doesn't work not worth your time or money. They should just close their doors. Reporting to Better Business Bureau, FTC and Department of Safety because they are horrible and unsafe.