Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Excellent!! I am so happy I changed to layer 3. Color,…read moresound, brightness just like the biggest competitor, very very good!. The basic plan channels are excellent! everything for what I was paying extra with Direct TV here is on the basic plan. Absolutely love it!! Customer service is great, polite and knowledgeable. The people that comes to do the installation are very professional as well. I am saving $50 a month with layer 3. Don't hesitate, you can't go wrong with them.

No other media device has been able to compete with is so far. Netflix and hulu have become…read moreobsolete, and so has my cable company. All I need is high speed internet and I have access to all the movies I want watch, tv shows, music, etc.

This team installed a rooftop antenna for me, and they were fantastic. They showed up on time,…read morestayed on budget, and did clean, professional work. If you're thinking about cutting the cord, I highly recommend them. I now get all the major network stations, all of their subchannels, plus plenty of additional channels. And the picture is crystal clear.

We called them to have an old dish removed from the roof. They were very responsive gave us a…read morequote, and set up a time right away. They let us know when they were coming and showed up ready to work. They got up on the roof and let us know that there were other things on the roof that needed to come down like an old antenna and some wiring. They did everything we asked them to do even cleaning up other cables that were on the house. They were very friendly. I would highly recommend this family owned business.

DO NOT RECOMMEND -- BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE…read more I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I've ever had. On July 14, we received what appeared to be a legitimate Xfinity call to pay our bill. The caller had our information, and we even received an Xfinity verification text. We paid, received an email saying the bill was paid, and later discovered serious concerns that our payment and account information had been compromised. When I called Xfinity, I was told my account would be credited by July 20. Instead, I was charged another late fee. I called again on July 27 and was passed around to representatives who gave conflicting information, read scripts, and continued asking me to pay an incorrect balance instead of fixing the problem. Even my installation experience was terrible. The technician asked personal questions unrelated to the installation and made me so uncomfortable that I asked my husband to hurry home. Two months in, I've dealt with security concerns, incorrect billing, late fees, broken promises, and terrible customer service. I will be canceling as soon as Xfinity corrects and zeros out my account. I would not recommend Xfinity to anyone. The cheaper price is NOT worth the frustration.

Appalling service. We have no reliable internet which means that I cannot work. I have spent a…read moretotal of some 12 hours on the phone and negotiating with a visiting tech over the last 4 days and we are no nearer to resolving the problem. Customer service is a horror story - non-technical staff spend a long time bluffing their way around, repeating the same questions with no knowledge of or interest in previous attempts to fix the problem. A company with the slightest concern for their customers would have escalated this problem some time ago.

I recently switched over to Xfinity from Verizon. The local store made it relatively seamless. I…read morevisited the store - reviewed my options, and selected my TV package and internet options, and got my service installation appointment scheduled. The technician that came out to install my service was professional and efficient. #XfinityStore

Dang-a-lings run the store. CaTV and internet is a secondary service the store manages.read more

**EDIT** Walked in…read moretoday to the location and caught the manager who knew nothing about the exchange with his employee who blew me off. Dude seemed absolutely sincere and had the issue fixed in 20 minutes. For that, his service, and his attitude, I'm upping it to four stars. He also seemed pretty incensed about the employee and would have a rather nasty talk with him. Told me to follow up in a week. I still think their call centers are hives of scum and villainy. Go into a store. Grab the boss. It'll save time. ***/END EDIT*** Quite possibly the worst, most apathetic, and ignorant (or dishonest) service I've ever experienced with a carrier. My wife and I were on an international vacation, activated our global travel pass, and made SURE countries where our phones were on were on the pass. At some point, before entering Andorra and after leaving the country, our phones pinged one of their towers WHEN IN SPAIN. I've been trying to get over $700 in charges removed. We did not use our phones in-country. We did not download data in-country. 1) Almost a month ago, the manager of this store was on leave. A rep told me that he's elevate the issue to the manager and they would follow up. Nothing. 2) Called their customer service line, and after 10 minutes of "I don't want to speak with a 'virtual' rep," I finally got someone. They told me the charges would get taken care of. Nothing. 3) I just returned to the store to speak with their manager. The person did not even have the decency or professionalism to get off their ass in the back and assist me. They sent some rep. I want to reiterate: their manager is so worthless that they could not come out to do their job. 4) The rep gave me ANOTHER number which doesn't even cover cellphones. Worthless. 5) Called again the SAME NUMBER that sent me to an overseas callcenter. The virtual "assistant" just hung up on me. Xfinity's service is set up to maximize their ability to ignore customers. In-person staff can talk up a sale, but you'd be more likely to find less frustration with literally any other carrier. Do not activate anything with this deplorable company. Do not do business with a location where a manager cannot even get up off their lazy ass long enough to deal with a rightly furious customer. Worthless.

This Xfinity store is very well set-up and extremely clean. There is a large television with…read morecomfortable seating where you can wait for a representative. A shout-out to Brian and Dan who were extremely patient, helpful, and competent. Try to avoid Orlando. He is officious. The experience with Xfinity, generally, was not a good one. But this particular store is a place we can recommend for help with not only transferring your data from one phone to another, but for general information.