This Xfinity store is very well set-up and extremely clean. There is a large television with…read morecomfortable seating where you can wait for a representative. A shout-out to Brian and Dan who were extremely patient, helpful, and competent. Try to avoid Orlando. He is officious. The experience with Xfinity, generally, was not a good one. But this particular store is a place we can recommend for help with not only transferring your data from one phone to another, but for general information.

I came in to drop off equipment and Orlando was super friendly and helpful! Excellent customer…read moreservice!

I cannot stress enough how bad Verizon is. So I'll only cite a few the reasons I will never do…read morebusiness with them again. Horrible customer service. Can never get anyone on the phone to help. Pay triple what you will elsewhere (not incl ATT). Billing problems. Threatening texts and messages when you've already paid a bill, the money has gone from your account to Verizon for weeks and they "can't find" your payment.

I hope this is the "right" Verizon store. I just had GREAT customer service from the store…read moremanager himself, Karim Ismail. He was able to help me set up my new phone, transfer my stuff from the old phone to my new phone and was helpful with tips on how to use my new phone. He has a great personality and it didn't seem like i was in the store as long as I actually was. You can tell he has a great work ethic and really wants to help his customers! Thanks again Karim!

Thanks to Julian, our phone setup went well. He was so nice to work with, and helped with some…read moreissues we ran into. Thank you!!

Spencer, Tameka, Peter, and Marci were the most accommodating people! Best experience I have ever…read morehad!!

Great guys. Overall service was great. Had a hiccup with an accident with some wiring but…read moreremedied it as soon as they could. I'd definitely use them again.

Excellent customer service and experience with Arnas. He was very friendly and professional. He…read morecompleted two wall mount TVs in less than an hour and they look great! Highly recommend!!

Horrible service, no service, incompetent, no help. My Sprint service has been out for 1 week,…read moreBoost said Tower is out, 1 week, no service??? How they manage to stay in business is beyond me. One solution a tech gave me was for me to buy a new phone. I called back and another tech confirmed to me that Sprint was enhancing the service in my area, and sorry for the inconvenience, and not date for returned service? No service for over a week, and all I get is Sorry for the inconvenience.

I gave this one star because 0 wasn't an option. The manager, Ms. Castillo has been far from a…read morecustomer service professional on all four interactions. When asked how and why she acts like that.... she says "because I can." The worst part? She was training new hires every time.

When I purchased my phone 6 months ago, I specifically asked for a model with a shatterproof…read morescreen. Much to my surprise, my screen shattered this past November. When I went to ask about the problem, I was told the employee who had sold the phone had recently been fired (also for lying to customers to make sales). And despite their acknowledgement that I had been mislead, I was told I would simply have to pay to have my shattered screen repaired or replaced. I was told they would take care of the problem ONLY if I could provide recorded proof I was lied to. As if I go around recording all my transactions on the off chance the sales associate will outright lie. I escalated the matter through district and corporate levels. Now, it's the middle of January and I still have a broken phone. I was given two options - they would pay the deductible on the shattered screen (but could offer no assistance if it broke again during my contract). OR if I wanted to pay off the remaining neatly $500 on my broken phone, they would start a new contract on a new phone at FULL price and provide several additional hardware upgrades I neither need nor want. The situation is still not resolved, and their communication during this time has been severely lacking. All I want is what I asked for - a phone with a shatterproof screen. I told them I would be happy to have this one fixed with the reassurance that if it breaks again I will be covered. Or to start a new contract on a shatterproof phone at full price with the balance on this one paid off. They have this far been completely unwilling to stand behind their service in the face of their own admittedly deceitful former associate. Needless to say I am incredibly unhappy with the way I have been treated. Caveat emptor, people, as this store apparently will not stand by their customers even when they know themselves to be at fault.

Talk about amazing. Every time I go in I end up coming out with more than expected- because they…read moreare that amazing! Every time I go in with a problem, and bawling my eyes out (drop your phone in water- you'll see what I mean), they have been so patient with me, and helped me out. They also are so personable, and really care about customers over product. I went in yesterday to get a new iphone- and they helped me with any questions I had, and made sure I got the best deal I could! They were so helpful- that I had to let them know I only needed one person to help me! Any time I needed something- they all would jump up to help me. JUST AMAZING!!! Very lucky to have found this place, would choose over central park location any day.

Everyone was ore than helpful and knowledgeable. Recently helped by Quan and Corie. Only downside…read moreis waiting to be seen can take some time, and if you are getting new things set up it can also take time. Honestly, i go in expecting that, and don't fault the individual store for it.

Every branch is the same, you can do anything on their app but can't go to feedback options…read more They promise many things on chat but when you get a bill, lots of payments should be made.

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!