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    Covenant Protection

    5.0 (1 review)
    Closed • 8:00 am - 6:00 pm

    Services - Covenant Protection

    Security monitoring services

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    9 years ago

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    ADT Security Services

    ADT Security Services

    (196 reviews)

    Chatsworth

    Absolutely hate ADT! First of all, when you get the DIY Home Alarm system, you only get 6-day tech…read moresupport since they're not open on Sunday even though you can call for the regular 7-Day tech support that ONLY covers the more expensive ADT+. We had a blackout overnight and the keypad froze and we couldn't get out of the house because it was still in Night Mode. NO tech support available! We finally just took the battery out and it got stuck on "Configuring" mode and cannot pair to anything. Unreliable! So we decided to go back to our previous alarm, Frontpoint. And that's when we found out we are stuck on a 3-Year contract which was NOT mentioned by the sales person AT ALL! That is something that is incredibly important to know. The printed contract states it in very, very small letter. On top of that, the equipment is "on loan" so now we also have to pay all of that up front back so we can throw it all away! So I order to cancel from this shit plan, we're now stuck to pay $299.85 for the remainder of the 3 year service and $153.75 for the equipment "on loan". Should've seen the 1 star review. They deserve 0 star! NEVER AGAIN!

    SCAM ARTISTS OF THE YEAR…read more I'm actually shocked that they've been in business this long and conduct themselves in such a way. The salesman Landon told me they have a special for $25 for the equipment, after the technician left they charged me $500 for the equipment, then an additional $300 for the keypad that was supposed to be included, didn't install the right equipment, then told me it was an additional $300 for the right equipment. So I went from $25 to $1100 for the equipment alone. I reached out to their office and spoke to Jolessa, Helen, Psy, Lee, Jackie, Alexis, Eric, Sophie, Roslyn, Jolene, and Amanda. All of which "Are so sorry" and "Wanted to help me." So far there is no resolution and if I want my equipment Landon promised me at $25 I have to pay $1100. I asked them to remove it and cancel my service and they told me, "I am responsible for the duration of the contract cause I signed off in it" before the installer left. Which is not true, I never signed anything nor did he ask me to. PLEASE STAY AWAY I HAVE NO IDEA HOW THEY ARE STILL IN BUSINESS WITH THESE PREDATORY FRAUDULENT BUSINESS PRACTICES!!!! In response to the owners reply, which was almost immediate and obviously a boiler plate response. I already emailed AlwaysThere@adt.com and did not get a response. It seems they post this in an attempt to make the public think this is a resolution for a unsatisfied customer. Thus far it is not!

    Vivint

    Vivint

    (343 reviews)

    Florence-Firestone

    Of course, Vivint Home Security products look high-quality, but the person who came to my door…read morewanted to come inside my home to sit down. So I let him, and he informed me about Vivint Home Security products. He already knew my name. That bothered me. He wanted a credit card, he asked for my banking information, he wanted my phone number, and then asked me if I had something to drink. I pulled a tendon in my ankle and had it wrapped up. But my dumb, kind heart hobbled into the other room and got him a water. There are 4 places close to me where he could have bought himself some water. Then he wanted to check my credit score. That is none of his business. I didn't want the System right away. I like to think about what I am buying first. Then he leaves my latch on my gate up. I have dogs. He wanted water but couldn't take the time to close the gate latch. I've been reading online that they charge different amounts bc whatever they can get from a person is their money.

    Honestly, this is the most annoying device in my house. On…read moretop of having to constantly replace the batteries in the devices on a rotating schedule--which causes the panel to continue ringing even after acknowledging that the batteries need to be replaced--I now have an even bigger issue. They went into my account and charged a card that had been removed from my account for MONTHS. I was not enrolled in AutoPay, so I have no idea how they felt authorized to charge a payment method that was no longer on file. When I called customer service to speak with someone who could actually assist me, I was transferred three different times. I eventually asked to speak with a supervisor, only to be hung up on. The entire experience has been extremely frustrating and unacceptable. I should have checked the reviews before signing up. Do not waste your energy or your money with this company.

    Covenant Protection - securitysystems - Updated September 2026

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