These guys are the absolute best. Fair, knowledgeable, efficient, and respectful. Paul and his…read moreteam are great at what they do. I couldn't recommend them enough, they made my experience a breeze, and I was impressed by their professionalism. A+

Paul from protection alarms assisted me. He answered all of my questions thoroughly. He is very…read moreknowledgeable and genuinely cares about his clients . Call him if you need an alarm system

We had an issue with our alarm and Aaron came out personally to handle it. It was an issue with a…read moremotion detector and while he was here he helped us add some codes to our alarm and answered a bunch of questions for us. Great service! This type of personalized service is why we switched from ADT to APS! Many thanks to Aaron!

I decided I needed to up my security game and after the house I just moved out of was burglarized…read moretwice - once by way of a brick thrown through the window while I was home. This left me shaken up. I spoke with several other companies and then Vernon came out. I can say that immediately you feel safe in his presence and it's very clear he cares about ensuring people are safe and FEEL safe in their homes. He is a former cop and it shows. He is someone with the experience and instincts to really understand safety and that was very apparent in our conversations. He's not a salesman - he's a security expert who knows what you need and is honest and direct. He didn't try to upsell me on excessive unnecessary items like other companies. He asked about my goals and truly sought to understand exactly what I wanted before giving his suggestions. I asked tons of questions which he answered thoroughly and patiently. The best part about the experience was he could instantly tell I was shaken up from a previous incident and was so compassionate while still being direct. He talked to me about how to keep myself safe in case of another break-in given the layout of the new house and improve overall house safety in other ways. He even noticed the doors weren't installed correctly and missing tiny parts that make a door super easy to kick in. You don't always get more bang for your buck and it's definitely much more expensive than a DIY Google Nest self install, but I will sleep better at night knowing I got the true expert advice I needed to keep myself and my home safe. Due to the permitting system in the area and the issues with the owner of the house I lease there may be issues with getting one feature but I am going very out of my way to find a way to get what he thinks I need. So glad I made that last call to APS.

I contacted LiftMaster regarding their modern, video enabled gate intercoms to replace two outdated…read moreDoorKing units at our property. My contact Devin was incredibly responsive and helpful from the time he came out to the property to see what I needed. He then sent through the most competitive quote we received from 3 companies. Once I scheduled the installation, his crew arrived on time, consulted with me on a couple decisions that needed to be made, and then installed both new units flawlessly as if they were always there. Afterwards, I had some questions on how to use them and Devin was super responsive to my emails and texts. He made it very easy to pay the invoice and followed up multiple times with helpful hints on using the system and to check on how things were going. The service level of him and his team far exceeded what I was expecting and I have since asked for a quote on maintenance on one of our gates that is long overdue. I look forward to working with him and his team again as they were professional, thorough, very fair in their pricing, and incredibly responsive throughout this process.

I am delighted by the customer service we received from this company, and Devin in particular…read more They installed call boxes at the front and back of our condo building and not only were their prices competitive, but they followed through on all of their promises and continued to help us after installation. For example, when we had several late additions to the call box list, Devin graciously and quickly updated them--several times. He is also super responsive when you email him with questions or concerns. Finally, he's friendly and easy to work with. A refreshing experience with what could be a frustrating experience!

My Mom and I appreciate Scott's professionalism, skill, and knowledge. He helped repair our…read moresecurity cameras. He took the time to point out the area that was having problems and fixed it right away. He also took the time to answer any questions and showed me what to do with the programs on my phone and home setting. We truly appreciate Scott with everything he did and his integrity and care in repairing our security cameras. I gave Scott a five star for excellence and would highly recommend him.

I'm so glad that I chose Scott to install two t.v.'s and upgrade my computer in our new home. He…read morewent above and beyond what we asked and was professional, friendly and knowledgable. He made excellent suggestions concerning what we needed and how to obtain them for the best price. Would use him again? Of course!!

Rob did an amazing job with installation and explaining the services good to know we are protected…read moreby a reliable company

I'm a long time business owner located in Simi Valley. I have called Vortex many times over the…read morelast few years with no reply back to me. I need a reliable company to handle my commercial alarm system. I guess Vortex is sleeping on the job or too busy.

Grant was polite and efficient. Obtained full package with doorbell and cameras. Answered all my…read morequestions. Highly recommended!

First Class! Amazing…read morecustomer service by Grant and his staff. Professional, courteous, fair, prompt.

We had the technicians Fernando and Chad over this week. They installed security cameras. It was…read morenot an easy job. They were both awesome to deal with, they were patient to figure things out and did a great job to get it done. A 5 out 5 plus performance!

Came out right away and came up with innovative ways to fix my security camera systemread more

I put a positive review on here almost three years ago when my system was new and I am just as…read moresatisfied with it as I was then. There has never been a fault in my camera setup in these three years. The reason I write again is that we replaced our laptop computers this year, and needed service to help set the software up. The company runs lean, and they do not have a normal "help desk" when you call, so you don't always get an answer or help immediately, but I still give them five stars because they care about your experience with this and they make up for it once you get their highly competent technician on your case. Joe set up the software on two computers in only a couple of minutes and it feels like these cameras are sturdy and will continue running through at least a few generations of computers. If I ever want more coverage or upgrades, I would stay with this service.

The work was quick, well done, and competitively priced. Their biggest strength is their customer…read moreservice. George and Joe were always available, knowledgeable, and accommodating. While vendors would take at least a day to respond, George would either answer my call the first time, or return my call in minutes. They got my home network set up in 2 days. The work was finished before other vendors got around to sending me a quote. Money well spent and highly recommend!