About 9 months ago I left a less than spectacular review for this location, I have been back several times since giving a another chance. I can say that each time has been a great experience! That the team they have now seems to have an interest in their work and seem to care and truly make your experience a great one! Thank you for listening and making my favorite sub shop still my favorite! read more

Best Cousins around! Cheesesteak was hot and fresh and the staff was fast and friendly! read more

We met the new owners today, so happy to discover that they will be open 7 days a week! They are open until 8pm And guess what? If you walk in at 7:55pm, the grill is still open!!!! Super nice staff. Will definitely make it a regular stop FIVE STARS (only letting me pick 4) read more

Is this a fast food vendor, because this location typically fails to meet that descriptive criteria. It is not unusual to be left waiting for 30-45 minutes after ordering to get your sub. I called to order a pickup Cousin's Italian special @12:05p and was informed it would not be ready for pickup until 1:30p... When you get your order, the subs are typically very good. Bad management. read more

Very poor service today. Cashier yelling at cooks, cooks yelling at cashier. Waited 15 minutes for my online order. The cashier had not seen it sitting there. read more

Just wasted $12 on a veggie sub that was no more than a couple of sad slices of provolone and green peppers--nothing more--completely dry. As an added bonus the store was overrun by kids on skates and skateboards--yes, in the store--none of whom was masked. read more

I used to be a huge fan of Cousins Subs. Honestly, I feel like I still am. But there is one issue. I am in no way a fan of the Thiensville location. This location has extremely disappointed me. From the awful service to the lack luster preparation of my food, I lost my love for this place. I went here as a kid everyday and it was fantastic. There must be new management today because it is just not the same. My food was cold, my sandwich had pieces of lettuce on it (which was not ordered) and my friend waited nearly 30 min for his food. All in all it was a disappointment to the company and I hope things will improve in the future. read more

Cousins Subs - The toppings were not ordered but the sandwich still came with them. - Sandwiches Near Me - Thiensville, Wisconsin

Love this place, not just for the food but the owner, Bill, is so engaged with customers and employees, it's a pleasure seeing how nice and accommodating he is to everyone. I'm a diplomat, evacuated from Africa to Cedarburg due to COVID-19. Been so long since I had a Cousin's Italian Sub Sammy. This is the fourth or fifth time I've seen him take time with people. Today, the interaction was the same awesomeness as always. Thanks for making the Thiensville Cousin's my favorite, Bill! read more

Worst experience. Workers were extremely rude and took forever to make one sub the most basic sub on the menu. The bread was hard. They spent most of the time just talking and hanging out and not even making subs and then said "they were busy" there were two others in the store that were waiting as well. It was the worst experience. Love cousins usually but this location needs better employees because that was unacceptable read more

They recently remodeled this Cousins plus its under new management, so if you had a bad experience here, I would urge you to try it again! Cousins is always my go-to sub place. The original italian bread is so good. If you like crusty bread...this is your heaven. No soggy bread like some other sub shops. I almost always get the ham and provolone and it never disappoints. read more

I don't know what the secret ingredient in the bread is, but like Chipotle's tortillas, I suspect crack. I hope one of these opens in San Diego some day... Ever since I tried their subs, all other sub joints have paled in comparison. Thanks Jenn. read more

Plenty of parking and seating available. The dining room could use an update. The thing I don't really like about cousins is how long it takes them to make even the simplest sandwiches. 5 minutes to make a ham, cheese and mayo? What are they doing back there?? Prices are always higher at cousins than subway. Customer service is average. read more

This location is very clean, has parking, and friendly staff. I can't say too much about a Cousin's yet this is my preferred location when I am in the area due to the above items. The staff is friendly and very quick with your order. There is always parking right in front with their signs reserved for Cousin's customers. Definitely worth checking out if you are in the area and want a quick, delicious sandwich. read more

Terrible service and slow. Staff is incapable of correctly processing others even when it's completely dead and sandwiches took forever and still were not made properly. Save yourself the frustration and go to the location on Mequon road. I'm 0-3 at this place never again. I edited this review just to reiterate how terrible the service and sandwiches were. read more

Cousins in Thiensville does a great job. Try there Philadelphia Cheese Steak Sub,delicious! There Fried Cheese Curds are the best. I have never ordered any thing that dissapointed. read more

Asked for a provolone sub said the put mayo and everything on it. They gave me a sub roll with pieces of provolone cheese in it. they were not busy at all either. Very disappointed read more

Food is great, but unacceptably slow. Ordered online and arrived when I was told it would be done and still ended up. Also, there is a sign saying "online orders:pickup here" so we stood in front of it and were completely ignored until we got back into the main line. read more

Outstanding. Better than the great food is the manager's refreshing personal approach to people, including his own employees. So refreshing to see a busy manager taking time out to calmly work with his people and engage with customers, thanking them for waiting and coming in. I'm an old-school Cousins patron, ordering the "hidden" off-menu Italian Cheese Steak that used to be on the menu. You can still get it. Coupled with a military discount, it's just a nice place in a nice community. read more

Dont use the app... your food will not be ready when you arrive.. funny how it takes your money right away though.

Stopped here while on my way home to Michigan for lunch and thoroughly enjoyed it. The subs were ready quickly, the Italian bread they were served on was crunchy in the outside and chewy on the inside and the service was polite and friendly. I had an Italian melt and really liked it. The hot subs are very good. read more

This Cousins Subs is a joke. The cashier said she is still in training. There is a crazy old woman working on subs and one competent guy. I ordered a 7.5 inch Chicken Cheddar Deluxe and it took them 15 minutes to make with 2 other guests here. Speed your shit up and make the subs in the order in which they were placed read more

Easy to park and great food. Each sub shop has its own qualities but the subs here taste great. They take a little while to prepare but good/hot food takes a little time. I would choose Cousin's over subway 7 days a week, no contest. read more

Honestly we are big fans of cousins subs. They have the best bread and mayo. But the thiensville location is the WORST cousins subs we have ever been to. They don't put any care and love into their subs. if you're a fan of lettuce and mayo make sure to bring your own because our subs were definitely lacking. read more