After 60 years of being known as a great eater. Frank, the forecast determined that this is still the best sandwich in Milwaukee. I have traveled Milwaukee. I have tried Jimmy John's, which is second so now you know, Cousins is the best. read more

Cousins Subs - You'll feel like Superman after a cheesesteak with mayo or the cheddar bacon and steak. - Sandwiches Near Me - Mequon, Wisconsin

Service has gone way downhill under the new ownership. I ordered online, showed up at the promised time. Then watched multiple customers come in and order and get their food and leave. All while I am waiting. I am not coming back to this location. read more

I stopped at the mequon location to pick up a couple subs for my daughter and myself, being close to St. Patrick's day I thought I would order the hot Rubin sub, I'm telling you this was the best sub by far I've ever experienced. It was loaded with meat cheese sauerkraut etc. This Mequon location was clean and I waited less than 5 minutes and I was back on the road. I'll be back on St. Patrick's day to order Rubin's for my shop. Thanks for the great experience. SULLY read more

Absolutely loved my experience here. I was in a hurry and the staff were quick and efficient with helping me. The gal assembling the subs was very helpful as I walked up to her first not paying attention. Very clean restaurant and soft music that wasn't overbearing. The employee at the register took my order. He was patient with me throughout the process. I had a coupon, a gift card and rewards to contend with. Everything rang up correctly and I walked out with my sub within minutes. Will definitely be back and highly recommend!! read more

Cousins Subs - Italian with jalapenos - Sandwiches Near Me - Mequon, Wisconsin

Matt and Armando have done a tremendous job in turning this store that was a little lackluster around. Food is great, service is top notch. I'd tell anyone reading a review from 2+ years ago to take those with a grain of salt prior to these guys making their mark. read more

Was just back to Cousins Mequon. Place is clean and food was tasty and fresh. Matt and Armando are doing a great job!! read more

Cousins Subs - Clean place in middle of Winter!! - Sandwiches Near Me - Mequon, Wisconsin

The subs are always tasty. They use quality meats and cheeses. The bread is a little too rough, it should be softer like Subway. The location is nice, several tables to enjoy your meal at and the workers are kind and efficient. The place usually is in clean and working order. Improvements need to be made on the prices, it is very pricey for a sandwich, chips and a drink. It usually means you are spending about $15 for a combo meal. They have to find a way to reduce the prices. read more

Just went to the mequon location today for the first time and my sub was a bit messy, but delicious none the less! I ordered online, went there around the time it said it would be done, and didn't have to wait a single second to pick it up. I think I had their Italian sub, it was amazing! read more

High school kids don't listen to order and then insisted I ordered a different sandwich. Also, if your employer requires you to wear a mask cover your mouth and nose; it does not help wearing on your chin. read more

NEW MANAGEMENT ROCKS! To start off, I've been to this location before several months ago. Let's just say it wasn't the best experience. I came back into town and tried it again, and it's honestly wayyy better than what it used to be. Firstly, the new management is amazing. Two college guys that are super nice and friendly with great customer service. I asked Armando his suggestion on what he liked the most. He told me that his favorite go to sub is the Cheesesteak sandwich. He makes it with jalapeños and mayo as the base, steak, onions, and peppers for the heart of the sand-which, and tops it off with the Chipotle Mayo and provolone cheese. He made it easy to decide and I went with his suggestion. I ate it and forgot take a picture of it. So I decided to get another sandwich. I got the Club sandwhich in the mini size. It came out to $4 which was nice. I also go the mac from here too which costed me $3. The Mac is super tasty and similar to Panera but wayyyyy cheaper. While I was sitting here eating, I asked Armando about their gyro sandwich and the mint shake. He sold me on the mint shake to take home with me. That ran me about $4 for a regular size (which is a lot). Overall thoughts about this place: - Fast & Efficient service - Friendly and amazing customer service - Fresh Hot Food - Profound Work Ethic from the Gentlemen running this Cousins location read more

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Brutal. Just brutal as can possibly be. "Hot" veggie was... you guessed it... cold. Cheese steak? Way too much to handle. About 90% of the cheese on the sub was lumped into onr bite-size cheese ball. Oh, you ordered no tomatoes? That's a big ask. More likely to get no tomatoes if you ask for extra. Forgot the side or marinara. Bread was ripped in half the LONG way. Overall pretty miserable quality. Consistently get a better sandwich experience at 7-11. Brutal!!!! Over and over and over. Gave it another chance tonight... this location needs a new owner or management read more

Cousins Subs - Hot Veggie - Sandwiches Near Me - Mequon, Wisconsin

Ok, its a Cousins, we all know what to expect. I've been in here a few times over the last couple of months and it seems the staff is always in training. Sometimes the let me customize my order, sometimes they just don't ask. Also, as other people have mentioned the staff half wears their masks, which really doesn't do anything then. read more

Excellent service, very impressed with the staff. Very friendly, polite, and keep the restaurant clean.

New ownership is phenomenal. Food is very tasty and relatively quick. The dining room and bathrooms are very clean. The service there is always great with Mando and Matt. read more

I was charged incorrectly at the register, and wasn't made aware until after my purchase. The employee that made the transaction walked over to my table, informed me I was charged for an extra drink, and offered me a cookie. Instead I asked for the drink I payed for. Then I saw him and another employee vaping by the register. I'm never going to this cousins again. read more

I had a craving for a cheese steak cousins sub. This location was the closest to us. We went, even after reading the negative reviews about this store. I am happy to report that our experience at this store was great! The store is now owned by Matt and Armando, who were both present and working behind the counter. They were pleasant and friendly and very prompt. Service was great. The store was clean and easily assessable. And I am even happier to report that my cheese steak sub did not disappoint! It was great and we will definitely return to this store. read more

I stopped last evening and the sandwiches were as good as usual. I expect nothing at fast food restaurants when it comes to service however, I was happy with the service. John who took my order over the phone was competent and when I picked up my order, Nathan was friendly and efficient. read more

I did leave a message at Cousin's contact us. Twice. I never heard back. So then I left a message & photo on your Instagram page, which was polite but mentioned all the problems l incurred trying to get the correct sub I ordered and paid for. The you (Cousin's) blocked me on Instagram. To say I was astonished at your horrendous customer service is an understatement. I didn't realize Cousins had so many customers that they could afford to treat a loyal 30+ year repeat customer so terribly. read more

Even though they are short staffed at this location, the two employees that were behind the counter today are absolutely great. Pleasant, smiling, and polite. I now go to this one more often than the other two that are closer to my home because they are that much better. (THANX to JOHN for being so nice!) read more

We enjoy Cousins subs so much more then similar restaurants. In our opinion the ingredients seem fresher and the bread seems to make a huge difference in taste. We always stop in this specific restaurant on our way north. This past Thursday we stopped for our usual but I read the pricing incorrectly and the entire staff was so patient with me, especially this young man Alan. He and the two ladies were very considerate in my lack of understanding. Thank you. read more

I used to work at three Cousins Subs in the area for 3 years. (I had a "home base" but my store owners owned 3 stores) I know the ins and outs of the business being a former shift leader. Never, in my years of actual experience have I dealt with such dry, impersonal employees. They don't even look at you or smile. I've gone a few times to see if there is someone with a personality working there. Could be a personal preference but it is a huge turn off to me. I stopped in recently and was observing one of the employees making sandwiches on the grill. Just from my experience, if I were to deliberately throw the wax paper that sits in between the RAW steak on the ground, I would get reprimanded by managment. I don't know if it was out of pure laziness or what, but that is super unsanitary. The quality of the sandwiches are decent, nothing special though. read more

This is related to delivery for this location, not the food. The charge for delivery is very high, ($6 or thereabouts), but since I was stuck on a project and wanted a sub, I decided to go ahead. The delivery person never came. I waited 1.5 hours. Apparently they contract this service out. I called the store, and the lady that answered told me to call the delivery service, and I had no idea what she was talking about because I ordered directly off of the cousins website! Then she said some things about it not being their fault because of the delivery service. She said she'd call the owner. I guess they found someone, because the end of the story is, they delivered new food. It was tasty enough, but by the time I got it, I barely had time to eat it; my lunch hour was long over. I've gotten subs from here before and never had a complaint. Just don't use the delivery service! read more

Craving a nice hot cheesesteak tonight so I drive up to this cousin's at 8:05, only to find that they had the lights out and the teenagers working there had decided to close at least an hour early. The posted hours on the door said close was at 9:00 pm. Not sure why they arent sticking to the hours on the website and door but I left hungry and unable to get a sub. Will be going elsewhere from now on. read more

I find it funny that the last review on this page is almost exactly identical to the review I am about to post. I was on the road this past Friday and decided to stop in for a quick bite to eat. The hours that were posted on the door for Friday are until 8pm. I entered the store at 7:20pm. My girlfriend wanted a hot sandwich, but apparently that was too much work to do because they were "out of" anything required to make hot sandwiches. After we received our sandwiches I was told we were not allowed to eat in the store. I asked why and the two girls up front said that they close the dining room at 7:30pm. It was 7:32pm at the time. When I asked them why their hours said until 8pm on the door they looked at each other and mumbled back and forth until I simply said I will just call and discuss the rude service on Monday and walked out. read more

After Cousins' reached out to me to offer me a coupon for my trouble, I stopped back in. The sandwich was good, though I'm still pretty upset about how my last visit went and how poorly the service staff performed during a rush. read more

My order was taken from a less than friendly, indifferent young lady. I ask for my sandwich, clearly stating easy on the mayo, and get extra mayo. While I am giving my order, another guy comes into the store with his food asking where his fires are. The guy who makes the sandwiches is very apologetic and asks if anything else is screwed up with his order. He is very nice about it, but I recognize him from another time I was in where I had a mess up that I discovered. When I go to pay, the lady doesn't hand me the credit card, she rests her arm on the register and I have to awkwardly retrieve it from her hand. When she hand me the sandwich, she is looking completely away, no eye or face contact whatsoever. That is so off putting for a business! I am definitely avoiding this location in the future despite being fairly close to where I live. Sorry cousins... read more

Consistent, fast, great service, clean... most of all... delicious.

Great service and great food! Cousins has really done well to rebrand and focus on the customer. I recommend the garlic herb bread it's a game changer. The staff is awesome and friendly. Cherie is an amazing employee! Always a smile and friendly. read more

I love this location. I like the new set up and the coke machine. The staff is always friendly and gets my order to me quickly. Also the fries at cousin's are awesome! read more

There are no better sub sandwiches than Cousins. But this location has some of the most incompetent staff in the area. . .they *cannot* get an order prepared correctly, no matter how clearly you try to explain what you want. I have gone back to have them remake it, and it is still wrong. Worse, they charged for both. Go to the one in Thiensville instead. read more

Went to the Mequon location today during the lunch hour rush. The lady behind the counter was extremely rude. I'm sorry, but if you cant handle when the things start to get busy, then maybe you should find another job since obviously the "Can I have a side of pickles" request was enough to send you over the edge. read more

The workers at this location consistently provide friendly and quick customer service. I visited on April 17 at 1pm - good job ladies. I wish Cousin's put more meat in their sandwiches though. read more

Dont go to this Cousins - Go to Thiensville or somewhere else the drive is worth it. I think this place uses half the meat they are supposed to. One of the subs had so much lettuce I could barely taste the paper thin SINGLE cold cut slice on a turkey sub. When you are used to great Cousins subs and you add 3x the lettuce and half the meat it just doesnt taste the same. For a $8 or $9 whole sub - dont you think they could use the right amount of meat ? Go to a different store read more