Decent food, strange setup. The subs here are solid--actually better than some other Cousins franchise locations I've tried. The staff are generally friendly and seem to do their best. That said, the overall experience is a bit off-putting. The store is set up with thick bulletproof glass and a microphone system for ordering, even inside. The bathrooms are locked, and the whole place feels oddly locked down. I get that it's probably for safety, but it definitely takes away from the welcoming vibe you'd expect from a sandwich shop. Another weird thing: they play two different radio stations at once while you're waiting for your food, which can be a little chaotic. Also, the last few times I've ordered through the app, they hadn't started making my order by the time I arrived--even after the estimated pickup time. So while the food is decent, the experience could definitely use some smoothing out. read more

Food th sub bread was old and crumble the cashier didn't even know how to add extra meat to my order, he did t listen to what I was telling him Italian special everything on it. Pepper relish OS mayo OS the order process took wayyyyy too long usually this cousins location does pretty good but I won't get a sub from no more cousins location too much confusion and these employees have no experience read more

Cousins Subs - Crumble old bread I like fresh new bread don't give me bread from the weekend - Sandwiches Near Me - Milwaukee, Wisconsin

Worst service was trying to come get soup and was told i have to buy the largest piece of bread but i couldnt purchasea half. Load made absolutely no sense to me so i went up the road to subway and they helped no problems didn't have to purchase a whole loaf to get some bread read more

Lady was rude asf just over opening the bathroom door like I don't understand. If it's this long of a wait for them to use a key I can't imagine how long of a wait it is to get your food. read more

No n h ci no they have become so high in prices omg !!! My hubby work 18 hours call me said we going order food tonight I said great let's go to cousins !!! Omg for 2 whole double cheese steaks they charge him 55 dollars !!! I cuss him out for even paying for it omg that's terrible !!! I quality was ok but not enough for 55 dollars never never ever again folks lost customers!!'n read more

One portion Turkey, one portion ham, provolone Club with no Mayo and I actually asked for double meat and cheese portion and ONLY Mayo ..... paid $21 for a sub that was not fulfilling at all. read more

Order from here at least once a week.. for years...convenient location for me..NEVER AGAIN! They now charge for water cups! How desperate can they be? Time for me to go up the street to Subway twice a week! I know no other fast food place that does this! Great precedent Cousins...Is charging to use the bathroom your next move???? read more

If it was solely based on the food I would give them a 4. However the service is very slow at this location and after waiting 10-15 minutes, you just expect to get hot (not barely warm) fries. I live out of state so every time I'm back in Milwaukee, Cousins Subs is a must-go. I just probably won't go to this location. read more

Custer care and service by Jasmine the cashier was phenomenal. I will be coming back because she was great.

Great food with obviously fresh ingredients, I personally loved my Italian meatball sandwich; however, vegan members of our group were given cheese products on their subs despite orders that specified no cheese. They ate their subs despite the presence of cheese residue-- I commend them for this great personal compromise, as I know they will have to carry the burden of this failing with them in the years to come. Further, the meat eaters also found the quantity of meat lacking on their subs, which was surprising given the eagerness at which cheese was placed upon the subs of those not desiring the presence of cheese. Please correct this serious issue immediately. Nonetheless five stars amazing restaurant. read more

This place is conveniently located to me and whenever I get a craving for subs I go through the drive-through. The staff here has great customer service, The drive-through does take a few minutes but they make all the sandwiches from scratch. I prefer to go here instead of Subway for a warm sub. read more

This was my first cousin's experience. I gotta say, the sandwich was absolutely outstanding. The staff couldn't have been more friendly in helping me make the decision. To me, it beats subway hands down. My five star relates to the food. Which is always the bottom line. This property however, is pretty tired and probably needs a facelift. The good news is that the food and the staff make up for what the building lacs. read more

I had a terrible service and had me on hold for 10 minutes. When I get to the place my order wasn't ready and nobody was in the lobby waiting for food. read more

This is the worst Cousins in Milwaukee. The managers here are so nice (all my bad experiences are how I know this) but their staff are incompetent, ghetto morons. Why are they hiring these slow, inarticulate, mumbling dopes? Seriously, they give you credits when your order is wrong (which is every time) and then the remade sandwich is still wrong. No lie. Call your order in? Expect to sit in their drive thru for 25 minutes. Yup, TWENTY FIVE minutes! And then, your order will be wrong again. read more

stay away - like most was snowed in but was within walking distance. . . . . . . spent the rest of the day & night running to the bathroom! read more

Cousins Subs - SNOW DAY - Sandwiches Near Me - Milwaukee, Wisconsin

Worst cousins I have ever been to. They almost never get my order right (BLT) and the wAit is ridiculous.

You should avoid this place at all costs. I rarely go out of my way to write a review; my most recent visit to this Cousins was by far the worst I ever had. I usually go out of my way to dine at Cousins because their service level is much greater than most other sandwich shops, today I had to wait 5 minutes just for someone to acknowledge that I wanted to place an order. When they finally came around to ask what I wanted I was asked to shout my order over the sound of the kids "working" in the kitchen. While I waited the 20 minutes for my cheese steak, I witnessed the lady taking orders (whom I assume was also the manager) get in a verbal argument with someone who also had been waiting similarly as long while the kids in the kitchen pointed and laughed at the situation that was unfolding. Once my order was finally ready I quickly realized that I paid $10 for a poorly crafted sandwich and fries including browning lettuce and soggy tomatoes. On top of all of this, the store was in terrible shape. All of the tables were dirty and the floor was incredibly sticky. Do yourself a favor and drive the extra 10 minutes to find a different Cousins. read more

This cousins seriously needs to get their $@!& together. I came here multiple times at about 4:45 on a Friday. The place is always crowded because they have 3 people working their dinner rush. It always takes 45 minutes to get my food, and the service is always terrible. The cashier (listed as AM on the receipt) just gave me this attitude that she hates her job and doesn't like me for some inexplicable reason. This one is considerably closer to my house, but I might start going to the one on 124th and burliegh instead. read more

Omg terrible service !!! Call the order in so my hubby could pick the food on the way home Threw the drive Thur !!! Sounds simple but Obviously not!!! We order 2 subs !!! My hubby was Eckler a cold club sub with extra meat everything on it meaning mail lettuce tomatoes onions and seasoning etc. I ordered a special!!! He got all the way home 25 minutes from them !!! We open our food !!! Wrong wrong wrong !!! So I called nicely !!! I stress Nicely because I'm also a manager in a restaurant so I know mistakes happen specially when you may have a new staff!!! I called them !!! They said if was wrong bring the back to them And they'd replace it !!! My hubby after working 12 hours went back back !!! Hes club sandwich has no lettuce no onions and no extra meat !!! It only has 2 pieces of meat total !!! They told him that was extra meat !! Which it wasn't !!! My food has no mayo on it or extra oil or any Seasoning!!! We've been at this location plenty times we ordered twice it's right then we order three more times it's wrong so it's always a roller coaster going to this location we get pissed off that we don't go for a couple months we tried again it's a lot if Bull shit !!! They told my hubby if your not Satisfied then you should go somewhere else what manager tells the customer if you don't like it and you're never satisfied and you're not happy to go somewhere else I would be livid when he told me that!!! Never again !!! I'm not eating any more at that location !!! Even my. Neighbors have complained about the service and the quality of food!!! There so rude !!! read more

They are a couple blocks from my house, so I am tempted to go here often. I hate to say it, but I end up regretting it most of the time. They never, ever get my order right the first time, and the wait is very long. Best visit had to be today though - ordered and got up to the window to be told that they ran out of bread. Cousins. Subs. Ran. Out. Of. Bread. read more

The manager is very strict on sanitation. Staff seems to be improved since the last review. Great management overall now.

I went to Cousins subs on 76th and Burleigh on 7/15/2016. I arrived at the drive through exactly at 6:29pm and ordered a half ham and cheese. I was told my total was $5.29. I pulled around where there were two cars in front of me. I expected a small wait of 5-10 minutes or so. I arrived at the pickup window at exactly 6:54pm. I waited in line for 25 minutes for a half ham and cheese the employee who took my order told me my total was $12 and some change. I told her that was incorrect. Then she replied, "Oh, I didn't even ring you up." My response was, ''Well does that mean I get a discount for as long as have been waiting in line?" She very rudely pointed at me and said, "UM NO THAT WONT BE HAPPENING!." I had been sitting at the window with my money in hand which was a 10 dollar bill. Next, she comes back to the window holding a 5 dollar bill and says my total was $5 even. We exchanged money and she finally handed me my food. I asked for the receipt as I was suspicious about my total assuming she pocketed the money. She told me, "Ain't no receipt cause I didn't even ring you up like said before!" I frequent Cousins quite often and by far the worst experience I have had. The employee never apologized about my wait or offered to get me a receipt. She had an attitude and I believe she stole the money. read more

we called in order for my husband too pick up on his way home from work!!! i called in 2 double cheese steaks with fried onions and mayo !!!.it was very simple so. i thought when he pick it up though the drive thur everything was fine !!!!.however when.we got it home it was the wrong food !!! so.i called them took name etc and would issue a credit f0r next time !!! pissed off but they got new people working so i let go.!!!! so.today called in our credit for 2 double cheeses steaks with mayo and fried onions!!! told the girl all the details etc. she said ok no problem !!!! however my husband gets there they said there's no credit and were trying too get free food !!! my husband calls,be beyond furious !!! so i call them the young girl answers that took the order etc.!!! she now so.was so rude and so unprofessional. !!! she said we were trying too get free food !!!! i was so so so.offend !!! i told her that's wasn't so.and told her her do know what much money i make!!!! yes i said that !!!! that i'm not poor and don't need free food and too lie about the service and wrong food that i had received and that i had a credit waiting etc. my neighbors and i even stop going there because of all the bad service etc. but ms.nice i was going too give them another chance !!!!!.idiot me never ever again will.i go that location.!!!!!!! read more