My sister, her husband and their six children are currently staying here during an extensive repair to their apartment is being done. They have been treated despicably. During check in they were told since the property management company was paying for the room that that they did not have to have a card on file. The next day the manager comes and says they do. They had to call the person who made the reservations to come down and give her information. Then the hotel put them and their children into two separate rooms far away, their children are 10 and under. That was corrected the following day. Then she leaves the room for housekeeping to come and then they don't. She calls the front desk and they say they are "short staffed" supposedly but what did she need. She asked for a vacuum and towels and the beds refreshed. The maid comes, gives towels and no vacuum and when prodded she says something in Spanish my sister cannot understand. My sister worked there a few years back and she said she was told that the maids there won't clean the rooms of people who have children. Huh?? That's their job!! Book somewhere else or try Fairfield if visiting six flags, it's not that far away and has many different variety of hotels. read more

The Marriott Vallejo in Napa Valley put us at risk and possible harm from someone that was not a guest; by renting out parking spaces with no security. You read today about thefts, hijacking, and kidnapping from parking lots and fortunately we were spared this. Maybe our expectations are too high, when everything goes well; but when there is a problem, the Marriott failed us. While our loss is of a small magnitude compared to the possibilities, even this should have some reaction, if only to prevent future incidents. Our vehicle was broken into within the Marriot parking lot, the alarm sounded all night with no staff response. They have no security. We believe this loss resulted from the lack of security, security camera, and any form of on-site surveillance. Further, we were forced to park in the rear section of the Courtyard because the spaces in front were being sold at $ 17.00 each for use by those going to the Six Flags amusement park located across the street. Fortunately no incident occurred during our first two nights stay at the Courtyard, because, spaces were available in the front, where we parked. It should be noted that the vehicle we rented had the alarm set and it activated, sounding. There is no indication that the Marriott increased security or any other form of protection for their guests. Are Marriott Hotels Safe ? read more

I cannot recommend this hotel. It's not in a very safe location. There were sketchy people in the parking lot and the elderly security guard really didn't inspire confidence. The rooms are dated. Basic beds and bathrooms are old. The hotel is very noisy--heard music all night long. I would never stay here again. read more

Stayed one night here while doing a Napa trip. It's a good price for what you get. Service was friendly and the rooms were clean. Here's a quick tip: for breakfast, opt for the togo box and then fill up as much as you can for money-savings. This hotel is right across from Six Flags too. read more

For the area this place is in, great hotel. Great customer service, all my needs were met. Great Dining and amazing food. Shuttle service. Convenience store. Awesome! read more

Check in was ok staff could of been more friendlier our room was on the 4th floor once we entered it was stuffy as hell so we turned the AC on...bathroom sink after washing my hands made a long 3 minute sound like it was struggling to go down the drain so we dropped our bags off and headed out we came back 7 hours later and the room stinks smh glad were only here for one night read more

I don't even know if they deserve a star!! For starters no hot water in our room, had to call down to the front desk to request that someone try to fix the problem and then it took and hour and no one was kind enough to call us back to let us know that we should be ready. The next day was the worst when we were leaving, walked out to our car to discover someone had smashed our windows and to top it off their cameras on the premise don't work. The manager was polite and offered us something to drink but no discount off our room for all the troubles we have encountered while there. I will never stay at the hotel again and may rethink any further Marriott stays!!!! read more

An absolute rip off. Yes, I got a comfy bed, but the amount I paid for the room was not worth it. When I heard others around me checking in for $58 for the night or $99 for the night, I wondered why I was paying $150 for the night? I know this place is right across the street from Discovery Kingdom, but that doesn't give them a right to rip you off. Don't stay at this place, unless you are solely looking for a place to park your car while you go to Discovery Kingdom, and then walk back to and crash in bed for the night. No breakfast included - $11 per person for minimal options. read more

Had a great experience at the Courtyard. Located right next to what I remember as Marine World Africa USA. The room was very nice and clean, comfy bed, and they provide shuttle services to the "local" airports (SF and Oakland), free Wi-Fi and nice facilities. Unfortunately, I did not get the chance to check out the pool. read more

Having stayed at Courtyard hotels in the past, this was a disappointment. First, this area is sketchy and in a high crime area, which was not disclosed to me when I specifically asked about crime before going for a jog. The parking lot had trash and broken car glass - indication of a vehicle break-in? Sections of the lobby floor were torn up, but no work during my mid-week three-day stay. Elevator looks and operates like it is on its last leg. My bathroom had a foul odor, and upon check-out I found other people complaining about a foul odor in their room. One gentleman informed me that he dropped his cell phone behind his bed and when he moved the mattress to look for it he found used condoms and birth control pills. The room was clean and maid services was very good. read more

i didn't stay here, but the wedding party i was in rented rooms to get ready in. the rooms seemed clean, and the suite was nice and spacious. the staff didn't mind the whole entourage and our family taking over the lobby as their own lounge, and place for photo shoots. the bar doesn't open till 5pm, but they sell wine and beer at their little "market" near the front desk. it's a handy spot to stay at if you're going to discovery kingdom -- all you need to do is cross the road. read more

Hotel was clean, however, it smelled as if it had just undergone or was going through renovation, as the hotel lobby, hallways and elevators smelled strongly of chemicals (glue/adhesives)...gave me a horrible headache. Went to use the outside pool, it was full of bird poo, feathers and leaves :( my boys were disappointed, as we were not dipping into that. The food portions were good size, but there was not much variety and the cost was really high for prepackage sandwiches which were thawed and heated upon ordering. The staff at the counter for ordering food and preparing food was slower than molasses, and seemed pretty confused as to how to get my orders started. The staff was friendly and the cost of the room was reasonable. The beds were very comfy and it was quiet. The bathroom was roomy and clean. read more

I booked a king with a couch bed three weeks in advance. We arrived at 1PM, ahead of check in. Tried to check in then and pick up a key later when the room was ready. I thought that that was what had happened when they gave us parking passes, but I guess it wasn't. I called at 7PM to double check that our room was checked in or at least confirmed (I was afraid it would be given away) and that the front desk would be available for us to pick up keys at 12/1AM after Six Flags closed. We were told yes to both questions. We get to the hotel late, exhausted and sore, to be told the only room left available was a disabled accessible room. I didn't particularly care, until we got to the room to see that it had ONE king bed. And nothing else. I specifically booked a room with a couch bed, especially knowing that this hotel "does not have rollaway beds." I called down to confirm that this was indeed the last room "available," which I found weird since I had thought that our room had already been booked and confirmed. Two of us slept on the floor. Luckily one of us had brought a sleeping bag, the other had the thin, extra blankets we had gotten from the front desk. While packing in the morning, water started dripping through the ceiling onto me, my bag, and the bed. It quickly escalated to water *pouring* through/from the ceiling. we grab our stuff and run, afraid that the ceiling might collapse. We were given a $50 discount (my original booking had been 300 with taxes), to "help" with the issues we had. We never actually spoke with the manager, just the (very nice) front desk lady who did her best to help us. Because of our hasty departure, I left my $50 phone charger plugged in in the bathroom. We called housekeeping several times and when we finally got through, they said they hadn't found anything. I *know* it was left there. I had been about to grab it when the water started dripping through the ceiling. I spent the extra on this hotel because I wanted my friend to have a chill, stress-free experience for her bachelorette. I figured spending a little extra to be near the park and in (what I *thought* was) a nice hotel was totally worth it. It wasn't. And it definitely wasn't chill or stress-free. Nice location, across the street from Six Flags. But it's a walk. We did it so that all of us could drink since it was bachelorette party. But hindsight 20/20, I'd rather have booked somewhere cheaper, better, nicer, more comfortable, with less problems, and just stayed sober to DD. The location doesn't make up for the negative experiences, and there wasn't enough alcohol in the park to help me ignore the problems we dealt with. But hey, the bed was comfortable for the two of us that got it. read more

My family and I drove out from Reno to spend a day at Six Flags. The hotel is directly across the street and you can walk to the park in about 5 minutes. Perfect location but absolutely the worst hotel stay I have ever had in over 1000 nights in Marriott properties. I travel extensively for business and to this point stay in Marriott properties 80% of the time. I will never stay at this hotel again. This is the first time I have felt so compelled to write a negative review in 20 years of staying regularly in hotels. With all of the reviews that indicate a security problem in this area, you would think that this hotel would have someone on staff, especially at night, to handle security concerns and provide peace of mind for their guests. They do not, and front desk staff are not equipped to handle problems. The rooms are expensive for the quality of the hotel, they could at least provide security. Also checked into the hotel when we arrived was a very large group of bikers, a motorcycle club from the east coast. This group was extremely loud and disruptive. At midnight, they were out riding their bikes in the parking lot, yelling, blaring music - it sounded like a drag race... at 1:00am, with my children trying to sleep, I called the front desk who informed me that several complaints had been received. At 2:00am, no one is able to sleep, these fools were still out with zero regard for anyone else in the hotel, very loud music, revving their engines, drinking and throwing up in the parking lot. At one point I am certain that a fight broke out. I again called the front desk and voiced my displeasure and asked that something be done. I also called the Vallejo police, but both times I called I went to a voicemail box (Vallejo police could not even be reached! Further research shows that this department has a dismal record of response). At 3:00am, I again called the front desk... the noise stopped around 3:30. Finally drifting off to sleep, I was again woken up at 6:00am when these people started loading their bikes onto trailers. We checked out, I let the staff know what a horrible experience it was and will follow up with corporate. I will receive a refund for my stay. I doubt that this brand wants the videos and pictures posted online but that's exactly where they are going. Don't stay here unless you want to be in an unsecured area with no options for your own safety. Even the police are useless and given ridiculous Californian gun laws, you options here are limited. Never again. read more

I parked my car in at this hotel and paid the $20 fee. My car was broken into and items inside were stolen while a parking lot security car was parked 5 feet from my vehicle all day...no actual security guard was seen, I think it was a dummy car. There are no working security cameras and they take no responsibility for anything that happens to anyone's car. I give two starts only because the front desk staff were very helpful in helping us clear out the broken glass and taping plastic over the window...it looked like they had done it before. Park at this Hotel at your own risk. What was an amazing day for my family and I ended horribly. read more

We were looking for a place that was pet friendly and close to Six Flags. This place was terrific. Literally across the street from the park, the staff was friendly and had all the information we needed. They were professional, helpful and were awesome to deal with. The Operations Manager (Jennifer?) was wonderful and I recommend this location for anyone with kids and pets. Made our vacation. read more

Very nice hotel, cute and friendly staff at front desk. Rooms are very spacious, love the premium channels on the TV, something good was always on. 45mind from San Fransisco, that's where I hung out a couple days checking the scene. Con inert located across from six flags but it was not open during my stay. read more

at 89/night for a king sized bed near wine country i can't complain. Good sized rooms, nice place.

Good location for visiting Six Flags. Fair accomodations for the price. Nothing to rave about but no glaring problems. Continental breakfast is NOT included, so plan to spend about $10 each. There are no good food options nearby (except JJ's fried chicken, authentic!). read more

Very professional front desk staff when we checked in. The hotel is very nice. I didn't have high expectations because of some of the reviews I read. Very nice lobby and rooms. I booked this through Priceline at half the cost I paid for the Four Points Sheraton. This Courtyard is way nicer than the Sheraton. read more

This rating is more for the lobby area and food section of the hotel. We went to a few restaurants in the area, and I wanted to cry they were so nasty. I woke up after my night of sleeping and wasn't looking forward to having to find another place to eat breakfast. So we decided to eat at the hotel. Very nice staff!! Food and coffee was good. Coffee they make is Starbucks. Lobby area is nice and clean. Rooms are ok. Bathrooms are nice. I told my wife jokingly that I will be sleeping in the bathroom because they were so spacious and clean. The rest of the room was average. I don't think I would sit on those couches though. So my 4 star is based on the lobby, the food, the staff and the bathrooms. But if you are having to stay in Vallejo, I think the Courtyard is a good option. Don't stay at the Ramada Inn! OMG!! Read my review on that dump. I'm glad I made it out of there alive. read more

This hotel will do. It's okay all around. I didn't experience broken windows but we did see a security guard person a couple times walking into the hotel when we got back from wine tasting so I assume they hired someone to lessen the chance of poo heads breaking into cars. The service rep while checking in was nice. I forgot her name but she did try her best to say hi but probably tough when there are only a couple computers for check in/out and usually only one person to help. The kitchen seemed backed up too, was considering ordering a drink but decided forget it because usually only one or two people and the other person is trying to clean tables or already helping people sitting down. I didn't expect too much besides an okay price and semi-close to Napa. At the time of booking I felt it was a fair price considering it was a little short notice from the Fourth. But, there are just some things being overlooked, like the broken ice machine on the second floor, the weird slowness of the elevators at random times, the smell of bug spray on one of the days, and the sense of understaffing the place where people are expecting more service (or lobby and cafe). This place is fine like I said, if the price is right I wouldn't mind staying again. read more

I thought the hotel itself was very nice for the price you pay. The beds were comfortable, and my overall experience was great. The only problem I had was the internet. It was so slow that my phone was faster to use. Other than that it was awesome. read more

Stayed here a couple nights. Nice hotel but the directions on any navigator are slightly off. Kind of in awkward spot for dining too, unless you want Denny's. Still a great stay, slightly noisy if you aren't used to vallejo. read more

I was able to contact the general manager of the hotel and provided my previous review in hopes that the situation would be rectified. I am happy to report that the general manager fixed the situation and welcomed us to come back any time. I am grateful for his time and hospitality. read more

This is a decent hotel if you need a place to stay while visiting Six Flags Discovery Kingdom (it's a 10 minute walk to the Discovery Kingdom main entrance). The hotel has a decent buffet breakfast and free, but slow, wi-fi (~500kbps). The service was good and we didn't run into any major issues. If you're willing to drive 5 minutes, there's plenty of dining options in the Gateway Plaza shopping center (Highway 37 East to Columbus Parkway, turn right onto Admiral Callaghan Lane). read more

I really enjoyed my stay at the hotel. We were in town to visit holiday in the park at six flags. Room was clean. Bed was big. TV and heating unit was old, but both served their purposes well. The front desk agent, aisha (or something), seemed too young to be working there (looked 16 years old), but she was extremely helpful and friendly. I look forward to returning to the hotel again. read more

While this might be a 3 star motel in other locations, it's a 5 star for where it's located for sure. After having the worst motel experience in my life up the street at the Motel 6... we went to the Courtyard hotel, and it was a life-saving (and proposal saving, as I later proposed to my NOW fiancee, and no doubt she would have said NO if we stayed at the previous Motel)... this place was, as I said a life saver, and it's proximity to Six Flags Discovery Kingdom (formerly Marine world, or Marineland) is incredible...closer to the park than DK's own parking. The staff was friendly, the rooms were very nice, and made for a great vacation, where as if we stayed at that 'other motel' it would have been a nightmare. Cheers to the Staff at the Marriott Courtyard Hotel! My thanks to them! read more

Only hotel I have ever stayed in where after spending less than 10 minutes bare foot in the room that I left muddy foot prints on the shower floor after stepping in. And yes, I had been wearing shoes all day. A family member who lives in the area also warned me to be careful in that area of town after dark. Nice! In addition, at that price, breakfast should be included. Stayed the night after I left there in a small town in Oregon on I5. Had a spotless room that smelled fresh, full cooked to order breakfast included at 2/3 the price and felt safe while there! I will question staying at Marriott in the future. read more

This review focuses on a very specific incident but I think it might be useful for others. Stayed a night at the Marriott - the hotel was fine, what one expects from a Courtyard. This morning we rushed out to catch an early morning wine tasting in Napa before doubling back down and going southwards towards Monterey. Late afternoon, we realized the family iPad was missing and had been left in the hotel. A quick search online suggested that this is the doomsday scenario for iPad owners...hotels usually spell doom for recovery of expensive tech gadgetry. Still we call, and pretty soon the hotel calls back saying they have it and it's waiting for us at the front desk. Very helpful and considerate. read more

Great staff here. From the GM. On down to the housekeeping. Been here for 3 weeks due to work. They have accommodated all my requests with out question. The cafe has some great food choices, as well as a wonderful staff read more

This hotel was disgusting! The first room they placed me in had someone's hair products still in the bathroom, holes in the wall, an area that looked like a kid had drawn all over the wall with a pen, and something I will only describe as gross I the bathroom floor! When I asked for another room, the walls and furniture were beat up, the door would only open if you hit it with a shoulder and to top it all off, when the person in the room next door took a shower, the water came into the bathroom sink in my room!! Managements response: sorry! Would definitely NOT recommend! read more

We booked this place a while back for 4 nights so we could head to San Francisco for a couple days. Our first couple nights weren't too bad. As a matter of fact, I personally thought this was going to be heaven. There was a pool, a market with some snacks, and -- any writer's dream (well, in my opinion) -- a Starbucks. I was more than content, and my parents seemed to be as well. ...Until we got to our room, of course. We understand that we got a room with two queen-sized beds, but there was hardly any space for us to move around! I hurt myself every time I had to go to the outlet next to my bed to plug my laptop in. We didn't care for it too much, though, since San Francisco was our main goal. But our main excitement about this was the pool. I was pretty disappointed that there was no hottub, since I was really looking forward to one (I've never been to a hotel of this stature that didn't have a hottub. Is it normal for Courtyard Marriotts not to have one?), but at least there was a pool, right? Wrong. If there was a heater, it was definitely broken, or not even on; the pool was ice cold. We were devastated. After complaining to the front desk about it, we can only assume that they turned the heater back on, because there were people in the pool consistently afterwards. I like to stay up late into the night, or at least an hour or two after my parents head to bed. Only after everything is silent did I notice that you could hear a very obnoxious buzzing/static sound coming from an unknown location. It never stops! Not only that, but the bathtub constantly drained, even after we had plugged it up, so the stopper was definitely broken. Thanks for wasting my bath bombs. The Bistro was...okay. We ate there on the third day of our trip because we had to catch the ferry at 9:30. We ordered around 8:10, and didn't get our food until...I believe 8:30-8:40, if not later. And we had ordered very simple items (ie. a couple of pieces of toast and some bacon). It definitely wasn't crowded at that time, either, and there was a decent number of staff working in that section of the hotel. The toast was hard as a rock, and I could hardly eat my french toast since there was barely any flavor. I would've rather have had a pile of bacon than have to drench every bite in maple syrup. But what brought this review from 4 stars to 1 was the careless, inconsiderate attitude we had been subjected to the last couple days of our vacation. It didn't bother us too much at first. We ask for a mini fridge, we're told they'll bring us one if there's one available, we don't get a thing. We're offered a microwave, we don't get one. But when you call the front desk to ask if they could send security to the room next door to ask them to quiet their screaming kid down at 11PM and they don't do anything about it after they said they would, then there's a problem. I don't know if Southern California is different than Northern California, but where I'm from, it's common knowledge that any noise after 10PM is disturbing the peace. The fact that we were promised that the noise would stop at 11 and nothing happened until midnight is definitely an issue. We told the front desk what had happened the next morning with the noise, and she apologized to us and offered to get us anything for the inconvenience. We appreciated the gesture, but we couldn't think of anything that they could do. The night before we checked out, I was dragged out of my little "nightly watching YouTube videos to calm down before bed" couple of hours by the realization that there were still people in the pool (about 4-5 teenagers) after 10PM. My "common sense" thing aside, there is a sign next to the pool that says the pool hours are 9AM-10PM. Knowing this full well and definitely getting angry that people could be so inconsiderate, I called the front desk to complain. Apparently I was wrong (and I was told so like I was a complete idiot with no idea what I was doing); the hours by the pool were the "quiet hours," and the pool closed at 11PM. Now, I would be fine if that was the case, but (besides being treated very poorly) there was nothing in that pool area that said the pool closed at 11. We went up to the front desk about this and, even though they agreed that the pool closed at 11, they would do something about the noise. Just like I'd expected, they did absolutely nothing, and the teenagers left the pool a little after 11. All in all, we will never be staying at this hotel again. We probably won't even be staying in Vallejo again. We just wanted to enjoy a nice trip to San Francisco, but our whole experience was tampered with over half the stay. Please. If you love yourself, your safety, and your desire to have a good vacation, stay somewhere other than here. Being right across the street from a Six Flags is definitely not worth putting up with a (mostly) sketchy staff. This place may be the #1 hotel in Vallejo, but please save your vacation and stay elsewhere. read more

I stayed at the Courtyard Vallejo Napa Valley for two days in June and thought was stay was acceptable until I came home and checked my bank statement and discovered the front desk charged me for a room I never stayed in. There started my nightmare that never ended. I complained to the hotel, but the General Manager left which means no one is accountable. Next I called the Marriott Rewards Customer Care and again met resistance. When I made a formal complaint and waited for a call or email resolving the situation, I called and found out that the complaint file was closed because Customer Care called the same scammers who charged me for the room I never stayed in. Thinking that someone at Marriott would respond to me professionally, I called the Customer Care two more times and both times someone hung up on me. Beware of this hotel until the Marriott hotel steps up and hires a professional manager who cares. read more

Hotel reeks of cigarette smoke. They claim it's a non-smoking hotel but my room and the hallways smelled like an ash tray. People were smoking at the pool so it wasn't a good environment to take kids swimming in. The room was dated, pillows uncomfortable and the mattress was hard. The only positive is the location across from Six Flags Discovery Kingdom. read more

So I want to give everyone a heads up about the Marriott hotel here in Vallejo. My parents have been staying there when they come down from Shasta for a couple years now.. This trip they were put in a room that had bed bugs!! My mom got bitten up pretty bad.. So they moved my parents to the room next door and had the other room fumigated, well the second room had them as well and my mom was bitten some more.. This morning when they were checking out instead of offering to reduce their bill ( which is always quite hefty) they proceeded to charge them for the second room with no apologies in fact they were down right rude!!! My parents have put a lot of money in that ( at least a yearly salaries worth) hotels bank account and they should have been bending over backwards to accommodate them!! Not to mention their vehicle has also been broken into while in the parking lot.. No apologies for that either!! I am disgusted at the treatment of my parents and the fact that the Marriott did nothing to make things right!! So anyone looking to stay at the Marriott thinking it is a nice place think again!! Its not so much the bugs, I know that can happen anywhere... Its the treatment of my parents and their lack of caring!! So everyone feel free to share this, so no one else has to endure a bed full of bugs!!! #badmarriott #badattitude #disgusting read more

Dirty, smelly rooms. Two elevators and one was being repaired for my whole stay. Very sad. Would have stayed in San Francisco and commuted if I knew. The staff was lovely and friendly though. They are trying to make the best out of it. Free parking read more

i accompanied a caregiver and his client assist with a research project and decided to stay the night at marriotts six flags in Vallejo,ca. we cruised in to a handicap parking nicely located right in front of the door for easy loading and unloading with carts handy to carry the big loads! smooth friendly checking in with consideration to providing easier access for my handicapped friend. the rooms were clean the showers hot and a fair sized tv with a decent channel selection. The bed, well it wasn't my bed but comfortable enough for some sound sleep! I didn't sample the food as we had already grabbed a bite before we arrived, but I'm sure that if it's consistent with the rest, I won't be disappointed !!88 read more

This Courtyard is haunted by the ghosts of Holiday Inn past. It just falls short compared to other Courtyards. And the area is far from desirable....the Baskin Robin's across the street has an armed guard patrolling the premises. Staff was pleasant, but didn't seem real knowledgeable about the area attractions. read more

This is a solid three. The undertrained staff, the bar host were inattentive, and plumbing was terrible. Additionally, it's in a rough areas. Ok Marriott property. Poor customer service. They're trying, but need to be held to a higher standard. read more