I don't think I have stayed at a Hampton Inn before but if the other ones are like this one, I would love to stay there every time!! Welcome was good. Reception desk staff was nice and courteous. Room was wonderful. They have toiletries in case you forget. Pool view from the room was awesome. The spa and pool is awesome. Breakfast was great. They also have breakfast bags in case you can't make it to breakfast. So thoughtful and nice! Absolutely loved this place and perhaps next time we are at six flags we would love to be back here. read more

A solid 3.5. It lost half a star for my post stay follow up which I will get into. I arrived at 1-1:30am and the doors were locked which is fine, I get it is for safety. They have a buzzer/door bell you ring. I rang it over 3 times while the staff stared at me and my 10 year old through the window. I don't think myself and a 10 year old look very threatening but maybe we do. I get inside, get out my ID and credit card. They find my reservation and tell me the deposit is $116.18. Kind of a weird amount but it is late, I have been traveling on a plane, in a car and am coming up on 19 hours awake so I don't care I tap my card, get the keys and leave. Check in took way longer as the employee was telling me "it didn't go through." It looked like it went through on my end but we got a room so I didn't care. Got to the room and basically crawled into bed. Woke up at 7:30 and decided to go down to breakfast. They had 2 waffle machines (one that makes a big waffle and another that makes 4 small waffles) they had 2 different kinds of batter (one was the regular kind and the other was banana bread) they had cheese omelettes, some kind of sausage, potatoes, scones, muffins, bagels, hard boiled, eggs, yogurt, fruit (bananas and apples) and cereal. Several juices, hot water for tea, hot cocoa and coffee. The omelette was meh. The potatoes were meh. Overall it was included with our stay so I was happy. Went upstairs to shower and get ready for checkout. The room was clean and we were able to shower, pack up and get ready to leave. Introduced my kid to old school Scooby doo episodes while we waited to check out. Headed downstairs to check out and asked if they store luggage since we were going to Six Flags Discovery Kingdom and I had an SUV with no cover and worried about the car being broken into. They store luggage, tagged it, gave us claim tickets and we were on our way. Came by after SFDK and picked up our luggage, it was quick and easy. I got home, checked my credit card so the charge as pending and knew it would drop off as we had been in our room all of 9 hours not enough time to do damage. Few days later charge goes through. I called the hotel. No answer. Called the Hilton 1-800 line and they were able to reach hotel. They charged me for the room "accidentally." I spent 15 minutes calling and being on hold to get the issue resolved so I docked half a star. We had a room that faced the road and due to this it was very hard to sleep as there was lots of car noise. We used a white noise machine and ear plugs which muffled it. Within our room it was the fridge I believe that keep cycling and making a loud metal clanging noise which could be heard with the noise machine and ear plugs. I woke up 6 hours after arrival not because I felt rested and ready to start the day but because I could not sleep due to all the noise in the room. I appreciated that I could adjust the room temperature and keep it nice and cool. Overall a good stay for my purpose. They had a pool we would have loved to use but it didn't pan out with our schedule. I would stay here in the future but request a room not facing the road. Another odd thing about the room is when we got in, in the wee hours of the morning the traffic noise was really loud. I walked over to the window and it was slightly ajar. I closed it and locked it (was on the 3rd floor) but I was shocked you could open the window. I feel like other hotels I have stayed at the window does not open. Just something to keep in mind if you stay here particularly on lower floors. read more

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Breakfast good. Staff very, very nice. Hot tub was super hot and blissful on the cold and rainy night we were there. Beds were comfy and room was quiet. Took off (1) star because tub wasn't very clean and water pressure wasn't great. Overall, good place to stay. read more

Not bad for Vallejo. Hotel is clean and nice. They have Dutch Bros Coffee/drink in the same area. There's a liquor store and other businesses across the street. But it was a bit scary and run down there. It was great that our double bed room had a fridge to put things in and a microwave. There was also complimentary breakfast from 6:00-10:00 on weekends and weekdays 6:00-9:00. They had a nice spread of hot foods like sausage, egg omelette, potatoes, pastry, fruits, yogurt, waffles, oatmeal with toppings. read more

Hampton Inn Vallejo - Complimentary breakfast - Hotels Near Me - Vallejo, California

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Right next to the freeway. We requested a quiet room. They gave us the noisiest room - directly off the exit of the highway. There were rooms on the other side given to other customers who checked in after us. Next there was a crash and no water. We were late to our NASCAR race. Wonder who will refund me that money. read more

On our most recent visit to Napa, we stayed overnight at Hampton Inn Vallejo; near the Six Flags Amusement Park. At first glance, the hotel looked nice, the front desk was modest; the lobby was small but cozy. The pros: (personally) I liked the bed, I thought it was pretty comfortable; I like their sheets and the duvet was warm enough even the down a/c to 68 degrees. We like that their showers are stocked full of towels, shampoo, conditioner, body wash, soap and lotions. We like their sheets different amenities they offered like the bottomless, complimentary coffee/tea/hot cocoa/iced water station, the pool and spa, the gym. The free complimentary breakfast buffet was great too. They served 3 different kinds on juices: apple, orange and cranberry, cheesy omelettes, French toast, sausages, bagels and cream cheese, muffins and toast, fresh fruits, hot oatmeal with all kinds of toppings, cereal and milk plus a make-you-own waffle station with all the trimmings. There was a tiny convenience store and ice machine by the front desk. Now, the cons: my sister's room had a leaky a/c unit, it soaked the carpet and they had called it to be serviced but no one showed up and my brother waited up until 1am. Someone came by and jiggled the door handle in the wee hours of the morning that it woke both my sister and nephew from sleep. I also noticed a few spots in an otherwise clean bathroom. The carpet was squishy and not in a pleasant way; fortunately we always pack slippers. The dining area hosted a private party the day we checked in; the next day for breakfast, I noticed some of the chairs and tables were stained or still dirty. It could be from a guest who had eaten breakfast before us but we got up pretty early and went to breakfast around 6am; so, the cleaning schedule at the hotel could be improved. Also, since our rooms were on the first floor; you can hear every freaking footstep from the floor above; it took us forever to fall asleep because someone was either stomping or running or jumping upstairs. If you can sleep through anything, it wouldn't be a big deal; fortunately, we were all very exhausted, but the noise did wake us a couple of times. PRO-tip: book a room on the 3rd floor if you're a light sleeper. Other than that, we had a nice stay, The rooms were mostly nice, the staff were friendly and extremely polite plus there was a cost was reasonable. Overall, we had a decent night's stay but there's definitely room (no pun intended) for improvement(s). read more

Ok, so here we are, ready for this rollercoaster and not just Six Flags. The amazing trip. So it's time for our Spring Break experience to come to life. My kid, bless her screen addicted heart, was finally over being screen locked, she pleaded for a trip, and it was my Friday on Thursday, and with my trusty passport membership, Six Flags was calling. So I know my kid, and I figured the chances of my kid willingly leaving a theme park before the park's resident owl started were slim to none. So, drive up Thursday, hotel, conquer the park Friday, and leisurely cruise back Saturday. The drive up on Thursday, which I thought a 1 PM departure from the South Bay, would equal little traffic. Let's just say the entire Bay Area population had other plans. Four hours later, I finally arrived in Vallejo. But then, the hotel room. Holy moly, spacious doesn't even begin to cover it. I swear, I had to double-check if they'd accidentally put us in an ADA suite - it was THAT big. The bathroom? I could host my dance party in the shower itself. My 11-year-old, naturally thrilled, claimed the king-sized bed and politely relegated me to the pull-out sofa. All good, though! The view of the hills and the sneaky peek of the park to the side PERFECTO! Now, let's talk about the pool and jacuzzi. Seriously fire. And get this, the pool was HEATED. Yes, in the unpredictable April chill of Vallejo, I swam in a comfortably warm pool. The next morning, breakfast. Oh. My. Goodness. These folks didn't just hit it out of the park; they launched it faster than Wonder Woman. I was so carb-and-protein-loaded (eggs, potatoes, waffles ) that I pretty much ran on fumes and a rogue PB&J all day. But wait, I left the kiddo's shoes at home. Mom-fail level: expert. But the front desk staff? Actual da best. They rattled off a few shoe store options, and one was the answer. She found shoes she likes more than her regular ones. When does THAT ever happen? Oh, and about "with the chickens"? That wasn't just a figure of speech. My wake-up call wasn't the usual city symphony of honking cars and distant sirens. Nope, it was the delightful "cock-a-doodle-doo" serenade from the neighbors' feathered friends. Country grammar is greater than city noise, any day. Especially when my usual alarm clock is a Cal Train. The night itself was blissfully quiet, though. Twenty-seven rides later (and a mild case of the spins), I was back at that glorious breakfast buffet. I'd envisioned a Peloton session, but vertigo had other plans. Apparently, according to the 11-year-old, the hotel Peloton wasn't working anyway. The Marriott across the street is probably weeping into its lukewarm coffee. This Hampton Inn (owned by the mighty Hilton, and they're living up to the name) is clean, spacious, and the pool is sparkling. My only tiny caveat? Tread carefully around the pool deck - it's a tad slippery. My room had one minor hiccup, but honestly, with how clean and genuinely nice the room was, it was a blip on the radar. If you find yourself in Vallejo, STAY HERE. The breakfast is worth it. The pool is pure chill vibes,. This is your haven - families were everywhere. Hilton, you sneaky genius, you found a gem. Five stars, would recommend to my worst enemy (so they can finally have a good night's sleep). read more

I like this hotel entire read the reviews. Parking was difficult, but the hotel was always clean.. Maybe I should look harder read more

Another great stay, this makes my 6 or 7 time staying here and they always do a great job. Very clean with a great breakfast. Ask for Pearl she is amazing she made my stay memorable, she definitely hooked me up with a great room! Thanks Pearl! read more

We enjoyed our stay here! It's right across from Six Flags lol so it's the perfect place to stay for that. Unfortunately I went on a weekday and for some reason Six Flags was only open on weekends! I loved the free coffee in the lobby, definitely one of the better hotel coffees with options for light and dark roast, decaf, and hot water. There are tea bags and stir sticks, napkins, and creamers. Our room had a king bed and it felt spacious with a couch, desk, mini fridge, and microwave. The toiletries smelled nice lol the hand soap, shampoo, conditioner, and shower gel. I enjoyed the hot tub! The jets were very strong and it was nice and hot and they have pool towels out there. They also have a nice fitness center, with four treadmills, weights, yoga balls, a bike, and an elliptical. The cherry on top is the hot breakfast with nice variety - scrambled eggs with cheese, potatoes, chicken sausage, and waffles. They also had some pastries like muffins, fruit, yogurt, and juices! Overall we had a really nice stay and had no issues. Great place for a great price and comfy stay. read more

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Meh. Checking in we were met by a man and woman. The guy wasn't super friendly, the lady was kind and made conversation. Con's: Got to our room on the third floor street side is loud. Entering the room it looked nice enough, but once in and getting settled you could see the place was not super clean. The wall paper was coming off of the wall and everything could use a good deep cleaning. Walls are thin and we could hear someone let their kid just jump and run around. There was a sewing needle in one of our beds. Pros:The bed was alright. The shower was nice. Shuttle service to and from the park was easy. The driver was a really nice guy. read more

We have been coming to this location since 2019. I can honestly say that the staff members Debbie M. F & B Mngr. two thumbs up, and front desk clerk Sara have shown extraordinary hospitality. Always pleasant, smiling, polite and friendly. It's nice that all of the staff say hello as they pass by. The exterior and interior is very clean and maintained nicely. When we arrived in our room, I immediately brought to the attention of housekeeping that the microwave inside door needed cleaning. Without delay they promptly cleaned the entire microwave inside and out. My husband always enjoys the free fresh breakfast and said that the scrambled eggs were better than those flat folded eggs. The only reason I gave four stars is because the entire desk and TV cabinet showed obvious wear making the room look worn out, the toilet was too close to the sink and the paper roll holder was too far back. Also the bedside lamps didn't match making it look like an after thought. I suggest when staying to get a room on the east side, no noise at all. read more

We stayed here recently while going to a local event in town and really enjoyed it. The staff were friendly and the room was really nice and clean. The beds were comfortable and the amenities and pool were great as well. The staff were regularly cleaning and maintaining the property and it was a nice and quiet stay for us. read more

Somehow a room was booked twice with my booking company. I don't know if the mistake was made by the third party or a check mark was checked inadvertently. The management was kind enough not to charge me. I look forward to being a continuing customer for Hampton Inn as I really enjoy their breakfast and amenities. read more

The Good: Breakfast buffet in the mornings between 7-10am is included in your stay. Located just across the street from Discovery Kingdom. Hotel is clean, staff is friendly, has a pool. We had a King ADA room which was great for me because I'm currently in a wheelchair due to a broken ankle. Room has a mini refrigerator, microwave, desk/vanity, sofa, ADA automatic door, roll-in shower with bench, Tv with Dish cable, loveseat sofa, AC and window with blackout. Next to Dutch Bros. The Not So Good: Room 220 is noisy. It's near the service doors. So you are constantly hearing those doors open and close and carts rolling in and out which are the room attendants, maintenance staff etc. it's really noisy. The pillows are pretty bad. They give you 4 standard pillows but they are so thin. 2 pillows alone is not the size on one mediocre pillow. We had to fold them each in half and pile them. Also a little noisy from the highway traffic. In the shower the hotels free shower gel, shampoo/conditioner is mounted way to far and high from the bench if you are a disabled person using the bench. I had to get hop and hop a coupler steps forward to get to it. I was scared that I might slip and fall which is dangerous. If you're in a wheelchair turning into the bathroom from the room interior hallway is kind of hard. My husband had to lift up the wheelchair to reposition me. There were not enough waste baskets in the room and or the bathroom. One by the toilet only and in crutches or a wheel chair not so convenient if you're at the sink. I think the shower in general can be improved for disability access and safety. The water does spill out into the bathroom floor because it is a roll-in shower. And the secondary center of the bathroom drain does catch it but it's still a dangerous risk to slip and fall coming out of the shower if you're disable and or on crutches. They should provide thick bath mats and or probably have the shower drain further out with a slight slant in flooring to the drain so water doesn't escape to the center of the bathroom. Needs more space next to the shower bench for your own toiletries and stuff. Also, management seems to have allowed a car to block the only ADA/handicap accessible sidewalk from the parking lot to the hotel entrance, for a vehicle to charge. It was left charging. Overnight between the hours of 8pm (when we returned back to hotel) to 8 am (When we checked out and left) the next morning, requiring us to use the road access (see pic). I'd definitely return here next time I'm in the neighborhood. These are just some improvements I suggest them making especially for ADA customers. Overall good experience for a good price. read more

Hampton Inn Vallejo - Car blocking sidewalk/wheelchair access overnight, to hotel entrance for charging car. - Hotels Near Me - Vallejo, California

This hotel was off the freeway and you can see Discovery Kingdom. It was not at all nosy. Slept well during our 2 day stay. The room is modern and clean. Only thing was when we turned on the AC weird smell came out. Plenty of parking and they give you a parking pass. The staff were very welcoming. We were able to check-in early at noon without any extra charge. They had a swimming pool. Comes with a free breakfast. Breakfast area where they serve plenty of variety breakfast food it was good. This hotel is not only close to Discovery Kingdom but is less than 10mins away from Kaiser Hospital. And if you like Filipino food also close to Jollibee, Chow King and Red Ribbon. It was an easy check-in and out. read more

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Need Security its unsafe! Parking is not safe one night staying there someone smashed our car window on the passenger side. It was parked near the Lobby. Very unsafe area. Staff are not so helpful either. What a bad experience! read more

Hampton Inn Vallejo - Car window got smashed at Hampton Inn Hotel in Vallejo! - Hotels Near Me - Vallejo, California

We made a visit to family in Benicia and chose Hampton Inn after calling another hotel in Benicia asking questions and they were rude on the phone. Hampton Inn staff was nice on the phone and more so on site. The staff appear happy and eager to help. My husband loved all the amenities and everything was always clean. We will stay here again on our next trip. read more

The manager on duty Damon was super friendly and accommodating. Let me check in early with no problems. Is located right by the Six flags park. Highly recommend this place! Thank you for great customer service Damon! read more

Hampton Inn Vallejo - View! - Hotels Near Me - Vallejo, California

Gym machine don't work. Staffing is not friendly. Ask for something told me to come down to get it. Unhappy staffing. Breakfast was late and no one greeted us, but she did greet her own race. Rude and racist. Never again here. Stay was not good. Room felt dirty and bathroom shit broken and they just left it at the corner. So unprofessional. read more

Another problem with selling our house...plumbing! Of course it would happen the weekend we have a family friend over to help us have a garage sale. Every hotel, motel ...Holiday Inn ( Say What???) was booked solid... Thankfully the second to the last suite was available at the Hampton Inn. Pearl ...the gracious hostess at the front desk was very accommodating & could see my desire for this day to be over with...so she gave me a complimentary mini bottle of champagne and water. It certainly helped take the edge of my insanity. Even though this place is a little on the pricey side we were able to have all the nice amenities... like mini fridge, microwave, pool access and a excellent hot breakfast on Sunday. Shout out the two African American ladies in the kitchen (Debbie & Freida ) who were working hard for their money but making everyone's experience enjoyable. I will be staying here as often as I can...even If it is just a Stay-cation! read more

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Perfect for the family and safe for all. Clean and friendly service! Best breakfast bar in the area! read more

Hampton Inn Vallejo - Broken hot tub and not a peep from the staff upon check in! I worked all day and this was what I looked forward to! - Hotels Near Me - Vallejo, California

This is our local go to hotel when we just want to relax. I have to say this hotel is pretty awesome. The rates are good and customer service is A+++ read more

Hampton Inn Vallejo - Breakfast - Hotels Near Me - Vallejo, California

Amazing hotel ! Very clean and front desk is very helpful and nice . Family friendly great breakfast.

My friends got married at Hiddenbrooke Hills nearby so we decided to stay the night at Hampton Inn (~10 minutes away from the venue) so we wouldn't have to drive all the way back home in the East Bay. As a Hilton Honors member, I was able to check in the day before and choose my room via the app. Super simple to figure out and made arriving at the hotel much easier. I did still have to go to the front desk to get a physical key and a parking permit (though, parking is free). You'll need the physical key to get into the building after hours. If you're planning to go somewhere and come back after 10 pm, you won't be able to use the app to get into the lobby, it'll only work for your hotel room door. The room was great - no complaints. We got a large king bed that was pretty comfortable, plus our room had a small couch area and a spacious bathroom. Breakfast was pretty good for a free breakfast. It had all the usuals - cereal, toast, yogurt, fruits, etc. They also had different flavors for your waffles if you wanted to make one and different meat options (bacon, turkey sausage, etc). If you're looking for a quick breakfast, it's a good stop. Otherwise, if you're looking for more options, definitely consider going to brunch in the area. read more

We had a great stay here. We traveled with 4 kids to come to Six Flags. They let us check in early, our room was a good size, very clean facilities and friendly staff. We arrived around 11am and were supposed to have a 3pm check in. When we went into ask if we could just park in the parking lot they offered to let us check in early. All of the people we encountered there were super friendly. We highly recommend a stay here if you are visiting the area. Special perk for us was just being able to walk to Six Flags with the kids. read more

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The room was clean and staff was more than helpful! Definitely returning when I am in the area.

Stayed at this hotel for a girls' napa + SF trip. We got a room for 4 (2 queen beds) for about $125, which was super affordable. The hotel itself was clean. It offered coffee, tea, water, etc. in the lobby area. There's also complimentary breakfast in the mornings. Our room was nice and spacious and the bathroom was huge. The free parking lot was large and gave us easy access to the hotel. I'll admit, the hotel is in kind of a janky area and we missed it when driving in since it's on a small side street, but overall... the inside of the hotel and the service we received were great. read more

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After almost two weeks at this property, where do I begin? The Regional Mgr is apparently looking to make changes at this location and definitely has a heavy lift; below are several suggestions from a longtime Hilton Honors member, which at this point in time does not hold much weight here at the Vallejo Hampton Inn. I recommend avoiding interactions with the following employees: Mayra, Florence, Bong (sp)? & Drake, front desk-- employees with no or limited customer service skill sets-- especially Mayra, she'll just give you a fake smile coupled with zero listening and execution capacity and no interest in customer service -- I either had or observed painful interactions with each of the above personnel. The high performing employees: Debbie & Fernando in Food Service. Pearl, Asst Mgr and front desk is super. Sandra and Ayrura (sp?) in housekeeping are magnificent. I expect excellence from all Hilton property employees-- read more

This place has the friendliest and warmest staff! From check in to check out, everything was smooth. The free breakfast is so worth it, so it's like paying for the room half the price. It's very clean and the bed is so comfortable. Should I be in the area again, this will be my first choice...and I've tried others in the area. read more

Whereas the staff is friendly, the management is uncompromising when it comes to satisfying the customer. I stayed there a week and on the last 3 days of my stay my daily rate escalated to more than double what I was originally paying, and I was not notified of the rate change until checkout. When I informed them of the lack of notification on their part, I was told that there was nothing they could do about it. A total unwillingness to take responsibility for their action, or lack thereof. I will not patronize that establishment again, nor recommend them to anyone. Dr. John M read more

My family and i checked in here recently (family of 6. ) Aug 10th, 2023, for one night, close to six flags. And I'm so surprised to see that it is way beyond my expectations. I really didn't expect much because of the reviews. But for an Inn this great to place to stay. The front desk people are nice. I believe they have 24/7 coffee and water station in the lobby, which is great. They also have small snacks and frozen food next to where you check in where you can buy if you still get hungry in the middle of the night. Our room is clean. We got 2 beds and also a pull out couch bed. This is great! They can accommodate a big family in one room without getting and paying extra for another room. Our room has a mini fridge, microwave, safe and common amenities, and you can even ask in the front desk if you forgot any toiletries that your suppose to bring. Wow! The hotel has a small gym, a pool and jacuzzi. They have a great breakfast in the morning, and the staff that serves and prepare food are very nice and friendly. They are quick to refill everything, It's amazing. It is great to see a fellow Filipinos there i can't complain. It's a great stay for us. The only downfall is the neighborhood, but otherwise, if you only plan to go to Six Flags, this is the place to stay. I will definitely recommend this hotel read more

Hampton Inn Vallejo - Our room - Hotels Near Me - Vallejo, California

This hotel is very clean and spacious, it has a heated swimming pool with jacuzzi the breakfast in the mornings are plentiful and delicious plus it's very close to six flags discovery kingdom my family and I really enjoyed our stay and will be back again. read more

The hotel overall was amazing the experience from the Management was ridiculous I understand I late check out policy. I just ask for 30 minute extension from 1230pm. Since I checked in so late, the charge was half or the room rate. I was able to speak to one of the agent and she said she would let it pass. But guess what the manager in the morning disagreed and charge us for half price for extra 30 minutes. I have been staying with Hilton and I used to work for hiltons this was never an incident. As a member and previous employee, I don't feel appreciated and there is no consideration shown. I just wish she could have make it a little better. read more

My room was amazing and clean. The front desk is really nice! The hot tub and pool were clean, my room was clean. I had a normal king room no bathtub so if you have kids who take baths maybe make sure you get that but for me, its fine lol. I think its worth the price vs getting a cheap room because you get free breakfast, hot tub/pool, gym, nice workers, and a clean room. And it is right by six flags if you are going there, you could literally walk there. read more

This is totally unconventional, but I'm going to do it away. I'm writing a review for a hotel that I've only been in for ONE hour! First off, I got here an hour before check in, and the staff just checked me in, didn't make a deal about it and were so friendly. But here's the BIGGIE about a proactive approach to good service. We were getting settled into our beautifully functional room. Within 30 minutes, the front desk called and ASKED if there was anything we needed and if our room was to our liking! Who. Does. That? Really? Making a commitment to solving problems before they even have a chance to pop up. That's a beautiful thing. That's great service. I've got another 4 days here, and if the first hour tells us anything about what we can expect... I'm a very happy camper! Kudos to you, Hampton Inn Vallejo! read more

The hotel is really well done, the exterior looks old, but everything inside has been renovated. Rooms are nice and renovated as well and running free breakfast from 6am to 10am is always a win. Unfortunately the heater when turned on smells like it's burning something and sets off the fire alarm. Not ideal when it happens at midnight. Tried to change rooms after the heater issue, the front desk was super nice and understanding, but was also new so it took a while to reach the manager and get the room changed. Ended up going from a king to a double queen which wasn't ideal, but better than dealing with a fire alarm at midnight. I'd recommend fixing the heater and not putting new employees on shift by themselves. read more

My stay here has been relatively cool till about an hour ago! Slick smart mouth rude security guard who's training at the front desk, hung up the phone on us. All I needed to do was swipe my card, and he acts like it's going to come out of his check. SMH his attitude is so different than the other staff. I recommend he return to his security post on deep nights, and work his way up to evening perimeter patrol I'm interested to see the outcome of my complaint and intend to keep my fellow yelpers posted! read more

Front desk and management are hard to get a hold of. I called three times and spoke to various employees who were unable to get my issue resolved, and was promised a call back each time. No follow up, no call back. My issue was that the $300 deposit from my two rooms was never refunded despite me having booked but never actually staying at the hotel. Now I have a large credit card charge I am expected to pay with no effort on the company's part to get it reversed. read more

I'm a Hilton member and I don't think I've been to a more incompetent Hilton or Hilton owned hotel. I made a reservation for my husband via the Hilton app. I make sure the hotel knows that the reservation is for my husband by calling the front desk. I request a credit card authorization form to be emailed to me. I get the form filled out, make the copies they requested, and send it back to them. A half hour to an hour later, my husband arrives at the hotel, checks in, and is told that he must pay because there was never a credit card authorization form filled out. Confused, my husband pays and is then told to park in the grass or in the slashes for the handicapped spots due to there being no parking available. My husband refuses to park in the slashes for the handicapped spots since he knows all too well how much people with disabilities need them due to me having various physical disabilities. So my husband parks in the grass in the rental car and sends me pictures. I call the front desk to see what happened to the credit card authorization form that I had completed and sent in, to which I was advised that no one bothered to check the email to put the card number into the system. Then, I am told that the hotel will not be reversing the charges on my husband's card and charging mine until a supervisor approves it, which may be next week sometime when/if a supervisor sees the note that's written. Now this may not seem like a big deal to most, but my husband has flown to another state for a medical treatment retreat for PTSD from his time in service. I've tried to make this trip as stress free and streamlined as possible for him (which was also explained to the front desk when I requested the credit card authorization form). There were no flights for the first day of the treatment, and unfortunately, I chose this hotel. read more