Kind of shocked... No mini fridge, no microwave,... paid a…read morefair amount. Are we back in the 60's Good points... Chrissy , front deck clerk, she helped me with refrigeration of dog food. Come on Hilton!!

Hands down, best hotel in Modesto. Great location, great customer service, and very clean…read more Everyone at the front desk was friendly and helpful when we recently stayed here for the first time. We got a great room, located very close to the pool area. We loved that the hotel was so close to all the American Graffiti festivities downtown. The hotel has a work out room in addition to the pool and a restaurant with a bar. We will return next year and hopefully stay in the same room. The free cookies upon arrival were also a nice touch!

Here for a quick overnight stay & boy was it worth splurging on a nice room! It was so nice, big,…read moreclean... extra pillows delivered before arrival! Loved the kitchen and big bathroom (just make sure to put towels down- tile is very slippery when wet) , living room and bedroom!! Even a big closet. The grounds are very clean and quiet. What a great courtyard are with bbq and seating. The pool was also pretty! It was nice being greeted by a very friendly and polite gal especially when checking in late at night!! Lobby was full of Christmas cheer. Monty especially enjoyed it! He gives it two paws up!

Recently stayed here and it was great. The hotel was new and nice. Had a great gym, lots of…read moreparking. Very friendly staff. Felt safe to me. I would stay here again!

I chose this location because it was the official hotel for a softball tournament I was in town to…read morewatch. I was pleasantly surprised by how well maintained it was and the friendliness of staff. Room clean, bed comfortable. Free breakfast early enough to get to early game and complimentary water offered at check out.

Stayed here for a recent soccer tournament for the kids. We've stayed here a few times before for…read moresoccer too. This time I showed up super early to try getting an early check-in. Was told I had to wait until at least 12pm and they could check then. We left to do some shopping, came back around 12:30 and no rooms available still. So we sat in the lobby and waited and Victoria made sure to come get us when the first room opened up. She was a real pleasure to work with. Thanks Victoria we'll be back for sure and hope to see you again! The room was great too

We were greeted coming into the hotel by Else and and Jocelyn .They were such a breath of fresh…read moreair. Very customer focused, giving us everything that we asked and was very helpful with getting us our room key and checked in. She is a very happy personality and a smile for every customer, which is what you want when you walk into any business. We arrived at the room and it was spotless. The beds were nice and tight looking sheets on it and it looked very comfortable. We were real happy with the Room. Rooms here also come with a breakfast in the morning, which is pretty substantial and as you come in through the front door, you greeted with flavored waters in a container fill up your glass and they were delicious. This is really a nice place to stay with friendly people.

Me and my crew are doing some fields locations work in the area, so I decided to book us rooms here…read moreat the IHG Holiday Inn Express in Modesto. The hotel is easy to find right off the 99 freeway at the intersection of Sisk Road and Bangs Ave. Plenty of parking. Check in was easy and efficient with the friendly front desk staff, I even got my rewards points posted. My room was clean and ready. First thing I do is check the WiFi and log in my laptop. Yep, everything is working fine, speed is fine. Looking in the bathroom, everything is clean and no stray hairs not of my color or creepy crawly guys running about. The hot water is good and hot, cause I love to take long hot showers when stay at hotels, cause my hot water at home sure doesn't last that long! Breakfast is good as usual, all the same stuff as all the Holiday Inn Expresses. Hot entrees, like eggs, potatoes, and the amusing pancake machine I never use. I love those cinnamon rolls for sure! This hotel is a good location, I'll stay here again.

Centrally located. Near restaurants and Starbucks! Friendly staff. Good breakfast. Next door to…read moreMcHenry Mansion, which is charming.

Shouldn't be a Best Western. When I stay at a BW I expect better. The front desk person when we…read morechecked in wasn't very friendly. No customer service skills. The room door opens into the parking lot so it's loud. And the room smelled really bad. It was coming from the HVAC unit. It was 100 degrees so we had to run it but it smelled like dirty feet. The bedding was old and of poor quality. Do better.

Place was clean ,parking tight. Was happy to get breakfast. But, my jump on reviews is all because…read moreof the outstanding customer service given by KYM . Too bad that all of the people who partake in this profession are not like her!! Thank you so much Kym YOU ROCK!!!

Happy good rooms breakfast is good had varieties fast check in and out rooms are cleanread more

The hotel itself was clean, comfortable, and our stay started out great. Unfortunately, the…read morecustomer service experience late at night completely changed my impression. When I checked in, I specifically told the front desk that we had a very small, two-pound Yorkie with us. Nothing was mentioned about a $75 pet fee. Around 1:30 a.m., while I wasn't feeling well, I went downstairs with my dog to purchase a couple of drinks from the lobby market. The employee working the desk then informed me that the person who checked me in was a trainee, that I should have been charged a $75 pet fee, and proceeded to have me sign the pet paperwork--asking me to backdate it to the previous day. I understand hotels have pet policies and fees, and I have no problem paying a fee when it is properly disclosed. My issue was how this was handled. I had been upfront about the dog from the beginning, yet I was made to feel as though I had done something wrong because of an employee training mistake. The facility was good, but the late-night interaction felt rude, uncomfortable, and unnecessarily confrontational. Instead of feeling like a guest, I felt bamboozled and hassled over something I had disclosed at check-in. Better communication and a little courtesy would have made a huge difference.

Amazing Hotel! Felicia and Pam are truly the face of this…read moreplace! The staff is always friendly and respectful! The free breakfast is better than anywhere I've stayed so far! Exceptionally clean rooms, comfortable bed, and love the free tv amenities! This Hotel is a must!

There was a confusion on my part when booking through Booking.com…read more I purchased this room for my granddaughters wedding night.it was almost ruined due to my misunderstanding about payment. The lovely lady at the front desk was so gracious ! She assisted me with the process and my granddaughter and her new hubby had a lovely night ! Thank you!

1st stay was greats went back for another stay and got a room with a hot tub... it would have been…read moreperfect if the tub was cleaned properly. Other than that, I'd still get a room here.

I should have known what I was in for when I dealt with an incompetent front desk Sandy. She had…read morenever heard of my major credit cards so she couldn't accept them(they only accept ones they've heard of so I'm guessing only local banks or wells fargo). My credit card is a Mastercard through bank of Missouri, not a prepaid not a debit. As I'm standing there to check in a homeless lady on a bike came in. We go to the back to go out room and a gray pickup had a lady giving head in the back I wish I was joking my 15 yr old pointed it out. We get into the building and kids are in the hallways playing. Go to the room and gnats are flying, floor is wet, phone is unhooked, there are cockroaches crawling, and the most disgusting thing I've ever seen, boogers all over the walls. I literally started gagging when the kids pointed them out!! We go to front desk and I'm like yeah I know you're used to people complaining but can we cancel this reservation to go somewhere else and she wad just like no one ever complains, I don't know anything about the rooms, that I have to call Wyndham if i want any help, so I asked her to please put a note on my reservation and she just goes, I can say you left, like uh this is the least helpful front desk. This is exactly why I stay at hilton but this hotel has a sweet spot for me as I really liked the manager and customer service goes a long way for me, but I can't, this was too much. Ghetto from every step of the way, run down, this is where you go if you are getting a $30 blowie or a junkie.

DO NOT STAY HERE!!!! This hotel is a complete dump! It's very run down and needs years worth of…read morecleaning and maintenance. They have a housekeeping staff, yet the rooms are still dreadful and gross. When I opened the room door, I was instantly shocked and realized this was a BIG mistake. Our room reeked of wet dog and cigarettes. The odor was so prominent and intense that no amount of air freshener was able to mask that pungent nasty scent. This disgusting scent remained throughout our entire stay here. I notified 2 cleaning staff and neither of them were even a bit surprised. One handed me a basically empty can of air freshener that quickly finished. I asked another staff member for an air freshener and she didn't have one and said to go to the front desk. Surprise, surprise the front desk was also out of air freshener so we were stuck with this disgusting smell. This hotel is also situated in an extremely ghetto area. Homeless and questionable people roam the premises 24/7. We regularly kept checking our car to verify if it was broken into yet. I always took all of my valuables with me whenever I left the room because I did not trust this place. The people inhabiting the neighboring rooms also looked sketchy and questionable themselves. Almost always did the parking lot reek of marijuana. Carpets in the room and throughout the building are outdated, dirty, and have black stains on them. The furniture in the room was also stained and filthy and the bathroom sink was atrocious. There was a lot of trash outside the entrance of the building, absolutely nothing in the room looked aesthetically pleasing, and the entire room looked abysmal and had an unsanitary and filthy feel to it. When I pulled open the bath curtain to take a shower, I was greeted by a lovely spider. How fun!!!! One of the most sickening parts about staying here were the nasty white stains on the red sheets below the mattress. (Pictures below) Absolutely gross!!!!!! Definitely an off-putting sight seeing white drips/stains on a bed you're supposed to sleep on. It makes you doubt the competence of the housekeeping staff and highly question the cleaning practices of this hotel. Given the conditions, I'm not sure if they even do the bare minimum when it comes to cleaning. If I can still see dirt and stains in the room, it is not fully clean and should NOT be rented out. How is that such a wild concept? I laid down my own blankets on the bed and pillows and never walked barefoot on the carpet as I couldn't even tell what was actually cleaned or washed in this room. Yes, it was that bad! As expected, I barely got any sleep in this place and I repeatedly kept getting woken up by noise and the insufferable cigarette and dog odor that inhabited the entire room. Just by seeing the condition of the room alone, I didn't even dare visit the pool. The staff are also aloof and apathetic. I voiced my complaints to four different employees and none of them were even a tiny bit shocked or apologetic about what I was experiencing. I'm pretty sure they are used to repeatedly hearing the same complaints and are already immune to anything negative you say. I'm genuinely surprised that this place hasn't been shut down by a health inspector yet. It's both scary and laughable to think that people are paying good money to stay in these garbage rooms, when they should instead be getting compensated for surviving a night here. This is by far the dirtiest and worst place I've ever stayed at. I didn't think any other place would beat my Motel 6 experience but this hotel managed to do it. Whoever owns or runs this establishment should be truly ashamed of themselves. Unfortunately, we rented out 2 nights in advance, but the room was so awful that we ended up leaving a day early and lost the money for one entire night. We were quickly reminded by the rude lady at the front desk that there are no refunds. We were fine with that and just wanted to get out of this dump as soon as possible! That's what this place does to you. Makes you run for the hills. Worst $300 ever spent!!!! Sleeping in your car or anywhere else is a wayyyyy better upgrade than staying at this dump.

Update: After my initial review, I was contacted directly by the General Manager, who was very…read moreunderstanding and sincerely apologetic about our experience. She took the time to listen to our situation regarding the unexpected tournament location change and ultimately refunded our reservation. That level of customer service and willingness to make things right completely changed my perspective. While the original situation was frustrating, I truly appreciate the professionalism, empathy, and follow-through shown by management afterward. It says a lot about a hotel when leadership is willing to step in, listen, and resolve concerns thoughtfully. Thank you to the General Manager for turning a negative experience into a positive one.

The exterior is not very nice, and I did not like the area. I saw some guy circling around on his…read morebike in front of our window. The front desk person was super nice. The breakfast in adequate (bagels, cereal, drink station, which include water dispenser). Very close to the Modesto Community College.