Kind of shocked... No mini fridge, no microwave,... paid a fair amount. Are we back in the 60's Good points... Chrissy , front deck clerk, she helped me with refrigeration of dog food. Come on Hilton!! read more

Hands down, best hotel in Modesto. Great location, great customer service, and very clean. Everyone at the front desk was friendly and helpful when we recently stayed here for the first time. We got a great room, located very close to the pool area. We loved that the hotel was so close to all the American Graffiti festivities downtown. The hotel has a work out room in addition to the pool and a restaurant with a bar. We will return next year and hopefully stay in the same room. The free cookies upon arrival were also a nice touch! read more

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This is the big hotel for Modesto, next to the convention center and adjacent to the nice downtown area. Parking is across the street in a municipal structure. You save $1 by having it as part of your hotel stay. There's a sky bridge on the 3rd floor which helps you avoid the street, which is quite busy during daylight and without any cars at night. I've stayed here twice. The rooms are comfortable and the furniture is in good condition. There's lots of water pressure and the bathrooms are clean. Unfortunately, I had problems with my room's AC on both stays. The first time I was on the hot side of the building and thought it might have been that but it did not get better once the sun went down. Maintenance came, checked the temp and acknowledged the warmth, said they could not do anything and left. On my second stay, the guy thought it might be the curtains blocking the airflow so he moved them and left. It never cooled down. I called downstairs, they brought me a key to another room, and I packed up and moved myself to another room. The next room was definitely an improvement but still not as cool as I like. A bit of a hassle but luckily I wasn't in a rush. Kudos to the front desk for accommodating me in such a drama free way. The warm cookies and free water for those with status already in the room helped. Lol read more

DoubleTree by Hilton Hotel Modesto - Hotels Near Me - Modesto, California

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Best part is you can walk to a few great restaurants. Front desk is a mix but let's move on. Rooms are nice but the outside windows are dirty. Don't count on a clear view. You think they would clean the windows looks like it hasn't been cleaned since they opened. read more

DoubleTree by Hilton Hotel Modesto - Dirty windows disappointing no view - Hotels Near Me - Modesto, California

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I did not know this hotel was this nice! We had to stay here for a week due to having work completed in our home and it was an unexpected staycation. We went for the hotel breakfast every morning and the servers and staff were so nice! I chatted with Marie for a bit and she was kind and helpful. The housekeepers tending to the rooms were always checking on us and if we needed extras they were delivered to the room quickly. The rooms were clean and the swimming pool and hot tub were well kept. The gym was really nice. They have free weights, treadmills, elliptical, and pelotons! read more

DoubleTree by Hilton Hotel Modesto - Breakfast buffet - Hotels Near Me - Modesto, California

This a lovely looking hotel that has a restaurant and a bar. They have valet parking for a fee and a paid self parking across the street. Be careful crossing the busy street! If you park on the upper floors in the parking structure, there is a bridge that connects to the hotel. Calling the hotel to speak to the front desk staff or commutating via the Hilton app was difficult and not too efficient. Possibly the toughest issue was trying to get a good nights rest due to the constant train horns throughout the night. This would not be a place for light sleepers. On two occasions I discovered glassware with lipstick stains. This could be a corrected with some simple training. I reserved a room on a lower floor but got put in an upper floor room. Be careful if you have children with the showers having extremely hot water! The water thermostat thermometer temperature may need to be lowered. read more

DoubleTree by Hilton Hotel Modesto - Someone forgot to wash the glassware. - Hotels Near Me - Modesto, California

We stayed here one night after a show at the Gallo Center for the Arts. We checked in hours before the show, and I noticed a black van and large security looking men outside. One staff member confirmed that we just missed Keanu Reeves and his band! Location is perfect - walking distance to restaurants and the theater. The staff was professional, but the ladies working the Sunday breakfast buffet were outstanding. I wish I could remember her name, but one of our friendly servers brought pancakes for my sister after they chatted for a bit. My sister was surprised and thankful, as she had planned to get them herself after finishing her eggs and other protein. Our room was spacious, clean, and had all of the expected amenities. Definitely recommend this place if you're in Modesto. read more

DoubleTree by Hilton Hotel Modesto - Hotels Near Me - Modesto, California

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Best hotel in the area. Great service/staff, nice bedrooms and great food. Stayed at this location over 90 nights and it delivers everyone. Dani is amazing at the bar. Ron/Trish and the rest of the team has been great as well. Thanks for making my stay away from home a good one the past 18 months! read more

The Hotel is OK, but the added charges are ridiculous. We got hit with $4 for two bottles of water (we drank 1, and we were supposed to get two free ones at Hilton honors members). On top of that the beds are fairly uncomfortable (pillows are decent). Plan for having to spend a bunch for parking. And wait quite a while for valet. It may be a nicer place than some of the other hotels in Modesto, but there's a lot of places that are cheaper and better value. read more

A solid 2.5 The actual hotel was nice but staff not too much Valet staff were kind and accommodating The front desk staff were not very nice i understand everyone has bad days but you work front desk I am a gold member and have stayed at hotels within the US and international and never have I had staff deny access to towels there were 4 of us in the room we asked for extra sets of towels because we do not use the same towel for our face and body.. we also asked for 2 extra glasses for a total of 4 and staff were reluctant... Idk if they thought we would steal the towels but it was outrageous I have never experienced that before Then my friend called and requested late check out and was told they reached their max for late check our for the day .. but when I went to the front desk they were able to accommodate (weird) I understand room upgrade is based on availability and we were told they were sold out. There may have been an event taking place but I find it hard to believe there are that many ppl visiting Modesto And breakfast free for children under 5 $17 for adults Starbucks coffee ~4/5 a cup I was shocked because it was identical to the complementary breakfast at IHG holiday inn hotels. Yes the $15 pp.room credit would have covered it but the quality wasn't worth it.. the under 5 y/o loved it though so that was nice. Breakfast staff were very kind The bar opens at 4PM and im sure this is normal but I wanted a mimosa at 9AM im assuming thats not normal ‍ again the actual room was nice.. Valley parking $17 a day self park $12 and the parking garage is across the street I always feel paid hotel parking is a scam not to mention the stay was ~250/night for 2 queen beds that looked like full Cleaning staff were also kind as well They had cookies and more paid coffee In the lobby which also dispense hot water read more

DoubleTree by Hilton Hotel Modesto - Coffee station in the lobby - Hotels Near Me - Modesto, California

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Paid 179 for a room everything was good till the sun hit the blanket the next morning and I woke up with a rash I went too the manager and told them what happened and she told me "I see where your going with this but I can give you a discount on the next stay saying that chemicals from washing it probably gave me the rash and the blankets are clean read more

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Our stay there was a noisey and an uncomfortable one. The hourly train arrivals made it so the two nights we were there, no resting or sleeping was done. After the first night they moved us to another room. This room was no better, it might have been worse. I was too tired to notice. Will not be going there again. Lesson learned. read more

Ron from Room Service makes the stay worthwhile. He is top notch and basically treated me as if I were in a restuarant. He called a few times to check on my satisfaction. I regret not having ordered room service before this stay. I usually stay 4 or 5 times a year, but this time Ron made the experience feel special. read more

My family and I just stayed at your hotel the other night on our road trip. It was our first time in the area and we can honestly say that it was our best night sleep for the whole entire trip. We only stayed one night but, we hated to leave because, we were so comfortable. We actually compared your hotel to the other hotels that we stayed at during our trip and they didn't even compare at all to yours. Your hotel is absolutely beautiful, staff is wonderful, the breakfast was great, and we thought the night was very quiet. We heard a train but, that didn't bother us at all. We walked to dinner that night a few blocks away and I noticed some areas that we would have loved to walk to the next morning but, we had to get on the road. We will definitely stay at your hotel again if we are ever back in the area!!! read more

Stayed for one nice and upon first entering the room and inspecting everything I found food trash on the floor and a nail file. The following morning after using the restroom I noticed an issue with the toilet and called down to the front desk to see if they could send maintenance up to inspect. We had a late checkout and nobody came. We also paid for valet parking and every time we were coming or going between the time they were there we had to ask for them one point we waited 5 min after asking before an employee came.Besides these issues all the staff were super nice and friendly and answered any questions we had. read more

DoubleTree by Hilton Hotel Modesto - Executive king room - Hotels Near Me - Modesto, California

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One of the better hotels in the area but what made my experience great was the customer service provided by the reception lady that was there this past Friday and Saturday night. I arrived really tired from a long drive around 4am Saturday morning. She was very sweet and accommodating, and quickly set me up with a nice room. A quick note, I just wish the cleaning crew were not so loud in the hallway, I could've slept longer. Overall it was great, thank you, my bf and I will be back. read more

It's located perfectly near all major roads and places to check out. The guards working the lobby make it feel secure and comfortable. The rooms are okay, the staff is nice, but the bar closes wayyyyyyyyyy too early! That could be a business maker so not sure why the early close. FYI: There is a parking garage right across the street and you can get your ticket validated inside the lobby (front desk). This is a huge bonus! Free parking and not far away at all. read more

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Brought my gand daughters for a night with grandma for their birthdays. Hotel was GREAT!! Pool was wonderful and Ron from room service was outstanding. You could tell he loves his job. Breakfast was great the next morning too. Thank you for the memory. read more

Ron from room service was amazing with keeping our mom comfy and fed on her Mother's Day trip. Thanks Ron!

Typing this as im in the room hiding under the covers. Found a mosquito flying around a little too late, my boyfriend got bit on the cheek and I got bit on the forehead. My family members on a different floor also said theres mosquitoes in their room. read more

The hotel itself was pretty clean and updated, staff was polite and professional, but be aware that there are train tracks right next to the hotel, and trains run by almost every hour throughout the night. On top of that, they feel the need to continuously honk their loud train horn every time they pass by. Not really the hotel's fault, but if you're a light sleeper like me, you might want to ask for a room not facing the train tracks or look elsewhere for a room to get some good sleep. read more

DoubleTree by Hilton Hotel Modesto - Train tracks right next to the hotel - Hotels Near Me - Modesto, California

WHY I WENT HERE: - business trip THE LOOK (FROM THE OUTSIDE): - located on the corner of 9th St and L St - valet parking available for $17/day - self-parking at the 9th Street Garage for $12/day (walking bridge access from 3rd floor of parking garage that leads to elevator that takes you to ground level to walk over to the lobby) THE LOOK (FROM THE INSIDE): - very grand; HUGE; definitely for conferences, etc. - 2nd floor outdoor pool and indoor fitness center - room looked older than the lobby; unfortunately had a cockroach at my nightstand CUSTOMER SERVICE: - I was able to check-in and check-out via the Hilton app, but the worker that I spoke to was very kind read more

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I had a very unpleasant stay. We were evacuated at 11:30 PM due to a false fire alarm, which disrupted the entire night. The hotel is located directly across from a train station, so there were loud train horns going off throughout the night, making it difficult to sleep. Parking is also across the street, and walking back to the hotel entrance at night didn't feel very safe, with multiple people approaching us asking for money. While the hotel itself was clean, the surrounding area made the experience uncomfortable overall. read more

Five Stars - I've Tried It All (Literally), and It's All Outstanding I do not say this lightly: I have had every single dish on the Maxis Restaurant menu at the DoubleTree Modesto...and it has been nothing short of superb across the board. From the Charred NY Steak to the Beer Battered Fish, the Lamb Lollipops to the Falafel Wrap, every plate hits with flavor, balance, and real attention to detail. Whether it is the rich thyme glaze on the Short Ribs or the perfect citrus notes on the Atlantic Salmon, nothing feels like filler...only thoughtfulness and care from kitchen to table. What takes it all to the next level? The bar team. Ron, Dani, Trish, Dino, Brenda, and Teresa are the heart of the place. Each brings their own style and warmth, and together they create an experience that is welcoming, personal, and effortlessly cool. Whether you are sipping something classic or trying something new, you are in excellent hands. Maxis at the DoubleTree is more than a hotel restaurant...it is a culinary haven hiding in plain sight. Come hungry. Leave impressed. read more

DoubleTree by Hilton Hotel Modesto - Braised Short Ribs - Hotels Near Me - Modesto, California

HORRIBLE experience at this amateur production of a hotel. The worst staff we've EVER had to deal with at any hotel, nationwide- TAMMY bring the worst of them. NOTE to "Owner" / Social Media manager - Spare us thinking adults the absurd cut-and-paste : "We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (209) 526-6000 so we can follow up with you. We hope to welcome you back for a much-improved stay...." It's quite frankly absurd you expect anybody to believe this is sincere, especially when you rob guests of their hard-earned dollars and completely come up short on doing your job as a hotel. And then to ask people to fill out a survey -??! wasting more of their good time and energy - shame on you. You care?!! Refund their money and call them on the phone to apologize. That's a sincere apology. Anything else is complete trash. We ran into so many problems during our three day stay, mostly due to them being completely understaffed, and the staff being completely under-trained - and consistently Tammy would make promises along with the rest of the front desk that they would take care of something - and then inevitably an hour later we be following up just to get another round of lame excuses as to why they hadn't kept their promise. When we checked in, there was literally no one in sight to help either with directing us for parking, nor to help us with our bags. This was after a long drive up and us calling ahead and promised that there would be ballet and bell service when we arrived. Adding to the absurdity, there were no luggage carts anywhere to be seen. And the person at the front desk, merely shrugged when we stated that we had no way to get our luggage up to the room. They literally could care less - but darn if they aren't Super proud to send you off with two stale "Fresh Baked cookies" that literally taste like wood. This is their calling cards so to speak, but we would've been far happier with luggage racks and someone to help us with the damn parking. Forget the cookies Doubletree - how about training your staff and hiring a few more staff to help guests if you know you are booked at capacity. As the final insult, something completely illegal went down with staff entering our room without our permission while we were still in residence - invading our privacy - and no apology was offered, and Tammy literally never followed up after promising upon checkout she would ensure things got taken care of. To add insult to injury, they only have two disabled parking spots in the entire parking lot - claiming that that's the minimum they're allowed to have - so anyone else disabled is forced to park across the street in a giant parking garage - nowhere near the entrance of the hotel! How is that compassionate to the disabled?! We sampled one lunch at their restaurant/bar - AWFUL and grossly overpriced - the lettuce was literally browned and mostly rind... No actual leaves of lettuce??!! For $16$!! And as if just to make it as incredibly awful an SNL skit as possible - the hotel is literally located right next to the railroad tracks that run through Modesto -!! So every 45 minutes during the night ( NOT making this up!) - it's like those scenes from MY COUSIN VINNY - loud train horns go off at all hours, constantly waking us up, along with all of the banging, slamming doors from all of the less-than-classy Guests, who were staying the same weekend. Literally the worst possible experience you can imagine... Book any other hotel in Modesto, and know that you're doing yourself a tremendous favor. Man, has the HILTON brand gone downhill. Shame on you, Tammy and all the other "staff"- awful guest care and hotel management. DO NOT RECOMMEND. read more

Room smelled terrible upon entry. The walls and door handles were scratched with fading paint. Curtain buttons didn't work, and the connecting door looked like it had been forced open, with visible damage. The front door shook about every 10 minutes, which was disturbing. On arrival, the front desk agent, Paul, couldn't even find my reservation and was about to charge me again for room, tax, and deposit--even though I had prepaid. I had to correct him so I wouldn't be double-charged. Paul also never told me about paid self-parking; I only found out when I got to the garage and saw a payment was required. Most guests would expect self-parking to be free (much like at most hotels), especially compared to valet. But apparently not here! Despite these issues, there were no apologies or basic courtesy from Paul. I ended up charged $12 for parking--even though I checked out less than 20 minutes after arrival because the room was simply unclean and unsanitary. I had tried to get a refund before check-in due to a family emergency, but was denied. I came alone, hoping for a decent stay, but the unacceptable room condition made it impossible. Checked out early. Deeply disappointing experience--not just at the hotel, but also with @Expedia, who did nothing to help with refunding or resolving my reservation. Tag: @Paul (Front Desk Supervisor) @Expedia read more

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I recently stayed here, on the 12th, and I wish I would've stayed at a Best Western Inn...which was the same price and by FAR, a better deal! I'm extremely disappointed that they didn't have complementary breakfast and I had to pay $4.95 for a small cup of coffee! Lounge area closes WAY too early. I sat at one of the lounge area tables and had a glass of wine, while reading, all the while shooing away fruit flies. I dumbly forgot my toothbrush and the front desk guy said I could have one for $6. So, off to the Dollar Tree I went for one, that looked like an actual toothbrush and not a makeshift prison shank they offered. They said the parking ticket would be validated but it's not. When I asked, the lady said they take off the $3 so it's $12 and not $15. That's not validated...it should have been free. The tv "guide" wouldn't pull up and it only gave me 12 channels to choose from...which was the News or House hunting shows. The one perk? The bed was comfortable. read more

More than just the hotel what we really loved about this Double Tree was the service. We were greeted and valet parked our car. The front desk was great. We wanted some sort of a view, not the parking lot and they were able to deal with that. They spent time with us and clearly wanted us to be happy. We had someone take all our bags to the room and he was great. The maid staff is friendly and when you ask for extra towels and soap they are right on it. All of them could be working at a resort. I really felt appreciated. Our room was spotless, we had a double room, and the beds were very comfortable. We asked for an additional pillow and had it in 10 minutes. The AC works great, it was very hot that day. The bathroom was a decent size and boy was it clean. Everything worked and we were able to get on line very fast. We were tired both days so we just ate there. It was great. From breakfast to dinner we were very happy. They are located right off Highway 99, next door to Modesto Centre Plaza and a movie theater. We did not go to the movies so I have no idea if it is nice. The hotel is only blocks from the Gallo Center for the Arts, State Theatre, and McHenry Mansion. It is nice to just take a walk at night. Modesto is a small town but it is friendly and a great place to find peace and quiet. We always love the warm DoubleTree cookie at check-in. They have a nice outdoor pool and we took full advantage of it. It was clean and very comfortable. The fitness center is well fitted and kept very clean. It was never crowded when we were there. We loved it. We indulged in a few treatments at the AVEDA spa and then had a great, quiet nap. We loved all of it. read more

I'm not really sure why the reviews are so bad. The establishment is clean and the staff is friendly. I even had a "bad" experience where I was charged $18 for a coffee because they thought I had the AYCE breakfast, but which was quickly corrected by a staff member, refunding me almost immediately. The gym is nice, the pool is clean, and the bar downstairs is a great spot to chill and relax. Don't let the reviews fool you read more

The yelp reviews are way more accurate for this location; the google reviews are artificially inflated, if you come here you'll see why. Terrible customer service all the way around, from the front desk, to even the valet who seemed like he straight up hated you for being there, even though his job literally revolved around him driving your vehicle 10 feet, since the valet parking is the only one on site (you have to park across the street in a random garage otherwise). The hotel is dated and gross, the carpet dingy and crunchy, which of course means gross stuff spilled on it and haven't been cleaned. The TV doesn't allow you to use inputs, stream anything, nothing, crazy for 2025 to still see hotels that block of basic usage, but hey at least all the channels are inaccurately labeled and several say unavailable! The walls are paper thin, real cool to listen in for some guy's work call for an hour straight. I could also hear the elevators moving even though I wasn't even close to them, so that's impressive if nothing else. And say you do have an issue, and want to talk to the apathetic front desk folks, so you go and give 'em a ring on the in-room phone? Oh, no, it just goes straight to some filled up voicemail. They didn't even have cookies. I've yet to see a hotel try harder to show how little they value you. You wouldn't even know it wasn't a Motel 6 if it weren't for being such a giant monstrosity of a building (which also brings more minor complaints that seem petty but they add up, like the elevators taking forever to register your keycard to use them). read more

Ron from room service went above and beyond. A true professional and made sure my stay was amazing. Thank you for the excellent service. Definitely will be back because of him. read more

The hotel is centrally located and it's a nice although dated. Front desk is nice and they offer valet or parking garage across the street for a fee for either. The problem here is the train! It runs ALL NIGHT LONG! Every 5 minutes the train blows its horn the entire way through for 2 minutes each time. I got ZERO sleep. It's unreal. I will never stay here again. read more

So the first room I was assigned looked like this. I got moved to another room, and it also was kinda gross. Rusty amenities in the bathroom, missing drawer. Greying towels. I did not even try to take a shower. Good view though read more

DoubleTree by Hilton Hotel Modesto - Bathroom - Hotels Near Me - Modesto, California

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We stayed here for a wedding and had the worst sleep ever. There's train tracks outside our window and all night long a train would go by blowing its LOUD horn. Feels like it's in your room. You won't get sleep here. The bed is so uncomfortable and the pillows are flat. My back hurt so bad in the morning. Also upon entering there was a filthy glass on the nightstand. Should get zero stars. read more

We stayed in Modesto from Thursday to Sunday. They have valet parking or you can self park at the parking garage across the street from the hotel . They do have a parking fee per night like most hotels. The lobby is really nice with clean bathrooms and a water station to refill your Stanley cups lol . They have a microwave and snacks for purchase. They also have a coffee machine that offers from regular coffee to lattes ect . The fee is 3-4 dollars depending on the size you pick . You pay and receive your cup at the front desk. They do not offer any kind of complementary coffee. They do have a nice bar area and a restaurant . The rooms were clean and nice . The coffee machine was a little dated . It was 4 of us and we only had 2 towels when we first arrived. I had to call to get more towels the following days to come after my room was serviced we would only receive one towel I would have to call to get more . The body soap was also all out no soap inside for two days till I called . This hotel is really close by to the train so we got woken up to the train being really loud . And an other thing I wanted to mention is I feel safe that we have to use our key to go up the elevator what I did not like is that we had family in different floors that we could not visit the key only works for your floor . This was very inconvenient for us since we had not seen our family in a long time . The area around the hotel is also very sketchy I would not walk around outside at night . Overall this was a 3 stars stay for me . I think things could have been must better . The cookies are delicious!! read more

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Unfortunately, the front desk at the DoubleTree in Modesto consistently seems unhappy and unwelcoming. There were no greetings or smiles, and the overall vibe felt cold and indifferent. Management should seriously consider providing customer service training to the front desk team. First impressions matter, and this kind of reception does not reflect the standard expected from a DoubleTree property. The hotel's location is at a good location , which is the main reason I'll continue to stay here. Otherwise, I'd look elsewhere. read more

No tv remote. Very slow response to bring remote. Windows very dirty, a used bar of soap left in shower, drops of liquid in mini bar. Gross! I will not be back! read more

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This is one of the nicer Doubletree hotels that I have stayed in in a while. The staff here was extremely pleasant and respectful from the minute that I walked in. I did get frustrated as I was not informed that I needed my key to get to the button to my floor to work so I looked like a bit of a ding dong pushing the button over and over, nor was I informed that my digital key get me in and out of the parking garage. A co worker told me about the parking garage 2 days prior to check out. I was also extremely frustrated as I mentioned not to be placed near any highways as I am a light sleeper. They did not put me by the highway but instead put me right near the train tracks so that would keep me up the entire first night, until I was too exhausted to realize anything. The last day topped the cake though when I went to go take a shower and picked up the floor mat shower and noticed a stain on the side of it. When I flipped it over I noticed it was blood (see picture) . I told the person at the front desk who informed me that she does not know what could have happened but will let the house keeping manager know. There was not really even much of an apology. I'm sorry but that is gross. The only reason that this is getting the 2 stars is for the nice staff during the middle of my stay and the comfortable bed. read more

DoubleTree by Hilton Hotel Modesto - Blood on towel - Hotels Near Me - Modesto, California

Had a few issues upon checkin, dry wall on the walls - my bathroom was a bit dirty. Service wasn't there when I called to get something. Said they'd send someone up, but never idd. Service was seriously lacking. Judging by the other reviews here, I can see why people are complaining the way they are. I side with Cory b and her complaint on 9/4. Very similar situation. Tammy wasn't helpful at all read more

My room is nice but my arrival wasn't. Frail and empty, stood at the door and was granted access by my mobile key (this is why mobile check in is so convenient!) I was only given a physical key and human interaction because I didn't know which elevator to take to get to my room. She was literally upset with my that I got in with my mobile key and told me it's not supposed to work after a certain time as if it was my fault. You ever get one of those "I can feel like I'm a bother to you" moments? Well, this was that except I'm paying to stay here. I don't expect to be treated like royalty but don't treat me like I'm inconveniencing you. I went to my room, came back to move my car then asked if I could get my Diamond member redemption credit and in the nastiest tone "the water is already in the room" with a "what else do you want?!" tone, I was asked "Do you want a cookie or something?" THE COOKIES ARE CONPLIMENTARY, that's what DoubleTree is known for. A Diet Pepsi from the marketplace with my Hilton Honors would give me the complimentary continental breakfast and $15 Daily food and beverage credit for me and a guest. Oh but what do I know, I'm only a guest that has 2 stinking bottles in the room. It's not like I'm a Diamond member/frequent guest that knows my perks and benefits. ***Here's another 24 hour update: I just got back, employee in the lobby. Not a single "Hello, Welcome in" *** read more